Caroline Lodging Family House Reviews
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The staff was quite unfriendly, particularly when I booked my daytrips not with the hostel but directly with the agency... Which I did because nobody informed me about the trips available! Besides, they refused speaking English. During my five-days-stay I never had the luck to have warm water. The location though was nice, everything was clean and breakfast was great. There are no lockers available. Definitely not ”feel like at home".
One of the best hostels I've stayed at. A very helpfull, nice, flexible staff, a broad breakfast, hot showers and good propositions for tours (especially the Santa Cruz Trek for 3/4 Days). A very recommendable hostel.
- Novice Nomad
- Male, 18-24
- (1 review)
The private rooms are a steal with these prices. Everything was clean and spatious as well. The only thing was hat when we arrived, the staff told us they didn't have our reservation. Luckily, after waiting about 10 minutes, Caroline arrived and figured out everything for them. She was extremely nice! The hostel is a good 10ish minutes walking from the downtown area.
Good hostel - good value for money with a basic breakfast included. The rooms and bathrooms are clean and there's a cool rooftop area with a ping pong table and places to chill. However there aren't any lockers in the rooms and the staff are really strict on the fact that you can't take a shower after check-out unless you pay, which if you've woke up early for a hike and missed a shower and breakfast doesn't seem fair, especially when you've used the hostel to book the hike.
Staff is not kind and not helpful at all. Fake advertising about the great breakfast!!!! They say it's not only bread jam and butter and what we had? Bread jam and butter! Don't go there!
Very friendly hosts and excellent breakfast! They book tours for you, if you want.
Caroline & family all very friendly & helpful, other staff on reception desk less so. Breakfast and staff serving all lovely, variety of breakfasts served. We organised the Santa Cruz tour via hostel, price was good, trek was lovely but details given not accurate! No English guide, only one person/guide walking with us, sleeping bag provide was not warm enough, mattres was very thin mat, We did not get chance to walk to extra Laguna,n last days hike was 1.5hrs not 3. Would still trek again!
Very nice place, staff is really nice and willing to help! Only about 7 minute walk from Plaza de Arma. It would be nice to have lockers for valuables.
As someone already pointed out, the daughter Caroline is the nicest. She and her husband Rex are very helpful. The rest of the staff wasn't so nice. At our departure they were not willing wait ten minutes before we finished packing to drop us of at the bus station although they knew that getting taxi is almost impossible and therefore you have to walk up the steps with the backpacks in order to find one.Fortunately after I told Caroline, she was able to catch one just passing.Thank you again :-)
A basic hostel but very cheap, great value for the money! Good breakfast included
All in all,it is a nice hostel,all staff speaks in English which was an added bonus for us. However we didn't feel that they paid too much attention to us.The daughter was the nicest :) The water went cold after 10mins shower.