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El Viajero - Downtown Hostel & Suites Reviews

Direccion Soriano 1073, Montevideo, Uruguay

Reviews & Ratings Explained

86%Overall Rating

From 146 ratings
  • 86%Character
  • 85%Security
  • 90%Location
  • 89%Staff
  • 86%Atmosphere
  • 79%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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70%

Los baños sólo se limpiaron una vez al día. Era muy deficiente la limpieza.

  • Novice Nomad
  • 13 May 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


87%

Great hostel. Personnel is really helpful, specially on suggesting places to go out, whatever are your preferences. The beds have the BEST blanket I've ever slept on, and the location is great, close to everything on ciudad vieja, and there's a great bar on the corner, plus, you can get anywhere on the new part of the city by taxi without spending more than 10 usd.

  • Novice Nomad
  • 12 May 2012
  • RafaelGiliczynski
  • Brazil
  • Male 18-24
  • (2 reviews)

Owner Comment (Show)
We're glad you enjoyed our beds and suggestions!! We try to do our best so it's good to know that our suggestions helped you. Thank you for your comment, it helps other guests to have an idea of how we work. The staff

80%

me gusto mucho, el hostel es muy lindo , la ubicacion es genial, el desayuno muy simple pero ok, lo recomiendo !! El staff sobre todo super amables, y atenciosos !!!! Muchas gracias !!!

  • Novice Nomad
  • 12 May 2012
  • Anonymous
  • Spain
  • (Gender undisclosed)
  • (2 reviews)

Owner Comment (Show)
Gracias por tu comentario!! Nos alegramos de que tu experiencia con nostoros haya sido de tu agrado. Buen viaje, el staff

93%

The computers of the hostel are so slow. They have problems with the internet conection.

  • Novice Nomad
  • 10 May 2012
  • Anonymous
  • Puerto Rico
  • Female 25-30
  • (4 reviews)

Owner Comment (Show)
Thank you for the comment!! Internet in Uruguay is awful, it's a hard problem to solve because there is just one company in the country. But we have to change computers anyway. Your comment help us to keep improving, so thanks again! The staff

90%

The atmosphere was very comfortable and friendly! Great location to the center and old town!

  • Novice Nomad
  • 29 Apr 2012
  • Anonymous
  • USA
  • Mixed Group 18-24
  • (1 review)


63%

Good common areas. We had the crappy room in the roof which is very dirty and isolated, try to get the standard dorm not the ensuite. Worst computer in south America, seriously, amazingly slow and you had to turn it off every five minutes. The staff is "nice" but dull and unmotivated. They weren't really helpful. But Overall, its a good choice for Montevideo.

  • Novice Nomad
  • 29 Apr 2012
  • Anonymous
  • Mexico
  • Male 18-24
  • (9 reviews)


93%

Women bathroom should be bigger.

  • Novice Nomad
  • 25 Apr 2012
  • Anonymous
  • Brazil
  • Female 18-24
  • (1 review)


83%

The people who works in the hostel are so really friendly, but the wood floors downstairs a bit uncomfortable. People, when walking, make much noise on the floor, especially at night or early morning.

  • Novice Nomad
  • 15 Apr 2012
  • Anonymous
  • Brazil
  • Male 25-30
  • (1 review)

Owner Comment (Show)
This house has more than 100years and that's awesome, but we have to consider changing he floors wihtouth losing the essence of the house. Thanks you for the comment! It helps us to keep improving.

67%

Terrible i couldnt sleep anything because some guest make a Patty in the midle of the patio and they went to sleep until 4am , the staff didn't say anithing to them. U recomend to invest a litle more monetaria and Pay something better.

  • Novice Nomad
  • 15 Apr 2012
  • Anonymous
  • Mexico
  • Male 25-30
  • (1 review)

Owner Comment (Show)
We tried our best explaining the guests to keep it down when the host came to ask us for a solution to this situation. Despite this, the guests were not having a partythere were not having a party, but they were talking. Above all, we apologies for not having met your expectations. The Staff

80%

The location is very well and the staff are very friendly. The mixed rooms don't have bathroom inside it is no so good. The comum area is in front of the rooms, i.e. sometimes the noise is so loud.


87%

Just found the stairs too narrow, because we were with suitcases medium and difficult access to the rooms. The rest all very good, even loved the breakfast and overall interaction with other guests

  • Novice Nomad
  • 14 Apr 2012
  • Anonymous
  • Brazil
  • Female 31-40
  • (1 review)

Owner Comment (Show)
We must find ways to improve the stairs. Thank you for your comment.

53%

Listen to your customers. I tried to make reservations directly from the hotel for future stays. (This was a problem) To use the phone (it was a problem) To use the internet (The systems were busy or not working) Equipment was OLD

  • Novice Nomad
  • 11 Apr 2012
  • Anonymous
  • Argentina
  • Male 41+
  • (1 review)

Owner Comment (Show)
We feel very suprised to hear this from you, because from the very first moment you started asking us about any kind of information; we always made our best, even made a special list for you with activities, maps, cinemas, theatres, and didn't not even hear, but continued asking questions. We made you reservations here and in other hostels as well. We think the problem was not to give you the discounts that you asked for, without any reason.

100%

They where really friendly with me since I had to cancel my trip and I just let them know 24 hours before and had no problem to cancel my reservation. Hopefuly next time I will be able to stay with you and meet you great people.

  • Novice Nomad
  • 06 Apr 2012
  • Anonymous
  • Mexico
  • Couple 25-30
  • (8 reviews)

Owner Comment (Show)
Thank you so much for your words, we hope to meet you some day and we wish you a good trip!!!

93%

Great experience! Very nice place and beatiful people... I loved the nights in the patio, with good music and new friends. I highly recommend El Viajero Hostel. We'll be back!

  • Novice Nomad
  • 05 Apr 2012
  • Anonymous
  • Argentina
  • Female 25-30
  • (1 review)

Owner Comment (Show)
We enjoyed very much hosting and meeting you! Enjoy your trip!! See you the next time. The staff

73%

Positive: Good location, (some helpful staff), nice asado. Negative: Don't go here if you want to sleep. According to the houserules it should be quiet at 23:00 but it is not. Staff even joined the party and ignored our complaint.

  • Novice Nomad
  • 31 Mar 2012
  • Anonymous
  • Netherlands
  • Couple 25-30
  • (6 reviews)


97%

Good but... I have to make my bed... No towels provided... No water refill and they always say it's dangerous to go here and there... I almost missed ny flight because I was told not to walk to bus terminal BUT it was like in the afternoon where people are everywhere... No taxi available so I decided to walk anyways an guess what- NOT DANGEROUS at all... I recommend that they should walk around their city so they know what they are talking about

Owner Comment (Show)
Hello Peta, thank you for your comment. We drink the tap watter so that's why we don't have water refill, but we should consider it. We rent the towels for the dorms, this is explained in T&C. We prefer to warn you about the robberies in some places of the city. Thank you again Peta!! Enjoy your trip. The staff

87%

staff was helpful, patient, and nice. Beds were clean, room was big, and i appreciated that although there was 8 beds in the room i stayed in there were at most 2 other people with me at the same time, the staff didn´t try to cram everyone in one room. Having Uruguay as my first stop from the United States, I appreciated the friendliness and welcoming atmosphere. Thank you it was much needed, Rochelle, U.S.A

  • Novice Nomad
  • 21 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
As uruguayan people, welcoming and introducing you to our country and culture is one of the tasks we are most passionate about in the hostel. We work to make your experience with us unforgettable, but also because we are a team that enjoys so much to grow up learning about your culture. Gracias for the comment! El Staff

93%

Nice place in a good location. The staff is friendly and helpful and there is a lot of information available at the front desk. Overall a very nice place, my only complaint is that we had booked a deal through hostelworld, and were quoted a price for 3 nights, but when we arrived the cost was 400 pesos more than the quote we were given online, and we had to pay this amount. Don´t know if that is the fault of the hostel or misinformation on the website.


87%

Great experience. Friendly staff. Stayed over St. Patty's Day and had a blast. They host a BBQ every night that is great.


90%

Really clean, nice place and great location. The only problem was the noise at night...I was at a room in front of the common area and they don't respect the sign that says to make silence after 11pm...the two days I've staid there, they had live guitar music until 3 pm!! It's not cool if you want to rest...I thought it was disrespectful because the staff members were also involved. It's a nice place, but I would think twice before going back there.


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