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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

84%

Rating
2748 Total Reviews
  • 80%Value For Money
  • 89%Security
  • 92%Location
  • 79%Staff
  • 81%Atmosphere
  • 85%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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91%

The location is good if you want to be by the central station, otherwise it is at a fair distance from the main attractions. However, Hamburg is very easy to get around in so it didn't cause much problems for me. The staff is friendly but not overly so. The three nights I was there, the bar area was basically empty so I was glad to have met some people in my room to hang out with. The roll + coffee deal in the morning is very nice and well-priced.

Owner Comment (Hide)
Hi, Thanks for the feedback. It is really appreciated. Hope to see you soon again at Generator. Sven Heberling Assistant General Manager

100%

Very good place to stay ! Easy to find, very close to the central station. Open 24/7. Clean and secure. Breakfast for 4.90 every morning.

Owner Comment (Hide)
Hi, Thanks for the great review with max. points. It would be a pleasure for us to host you also on your next trip to Hamburg. Regards, Sven Heberling Assistant General Manager

86%

Super convenient location, large hostel, pretty clean. Comfy beds. The ensuite bathrooms so not actually fit a human person, be warned. Luckily the additional bathrooms on each floor had a real sink and a nice shower! Staff was helpful as well. You have to log in to the wifi each time you use, but the easy location makes up for it.

Owner Comment (Hide)
Hi, Thanks for the nice review. It is always fantastic to see when the team can convice our international guests. All the best for your travels, Sven Heberling Assistant General Manager

51%

Staff were rude and unhelpful. I had to wait 2 hours after the check in time to get in my room. The staff said they'd let me know when it was ready, they didn't and were very rude when I asked about my room. Bathrooms are tiny, airplane size and it's very difficult to maneuver in them. Location is good next to the train station but on the other side is very dodgy and sketchy with questionable people. Will not stay here again

Owner Comment (Hide)
Hi, Thank you for taking the time to give us your feedback. I really regret the experience you have made. It is our major aim to provide outstanding service and I appologize that you gained an impression that is totally opposite. We will definately take necessary actions to prevent this of happening again. As I am unable to turn back the clock I would be delighted if you give Generator another Chance. Regards, Sven Heberling, Assistant General Manager

89%

Generator Hostel belongs to the new and large hotel&hostel generation. Simply great!

Owner Comment (Hide)
Hello, Thanks for the review. I am really happy about the good scores you have given us. Hope to see you soon again in Hamburg. Sven Heberling Assistant General Manager

80%

The smell of the toilet/shower in the room meant that we had to sleep with window open...very noisy. This hostel would rock if there were separate bathroom/toilets rather than having them in-room.

Owner Comment (Hide)
Hello, thank you for your comment. We are glad to see that you enjoyed staying with us and that you also rated our staff with 5 points. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

91%

Great hostel! The bar on the first floor is pretty awesome. The hostel is quite large, though, and the size makes it feel a bit like a hotel. It would be nice if Generator Hostel could bring back the traditional, cozy-like atmosphere of a conventional hostel.

Owner Comment (Hide)
Hello, thank you for your feedback. We are glad to see that you had a good time. In the moment we are changing some things to make it more cosy, but this will take a bit more time. Thank you for flagging that up. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

100%

I thought the hostel was very clean, and it was well organized.

Owner Comment (Hide)
Hello, thank you for your feedback. We are looking forward to your next visit. Best wishes from Hamburg Martin Major Front of House Manager

94%

Liquid soap/gel dispenser in the dorm bathrooms would have made a big difference.

Owner Comment (Hide)
Hello, thank you for your review. We are glad that you enjoyed your stay with us. Best wishes from Hamburg Martin M. Front of House

100%

Everything was excellent, the room was really nice decorated and clean. The atmosphere at the bar was great and the food offered on the menu is very good. The location is more than perfect. I definitely recommend this hostel.

Owner Comment (Hide)
Hello, thanks a lot for the fantastic review. Hope to see you soon again in Hamburg. Regards, Sven Heberling Assistant General Manager

71%

I only stayed in Hamburg for 1 night so I wasn't looking for the full hostel experience,. I was treated nicely by the staff, the room was large and clean, the shower and toilet were a bit too small and later hostels I've stayed in have had much bigger bathrooms. I felt towel rental was a bit costly as I received them for free at the two later hostels I stayed in. Overall it was a pleasant stay.

Owner Comment (Hide)
Hello, thank you for your comment. We glad to see that you enjoyed staying with us. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

86%

the location is wonderful,1minutes walk to ZOB station,and the appearance of the hotel is great. the hotel is big,staff didn't tell us the way to elevator until we ask but the shower room and wc is too small to be convenient,and the room 603 we stay has problems with water pipes,they r stuck,so the water flows away so slow...

Owner Comment (Hide)
Hello, thank you for your feedback. We are sorry for the problems you had in your room, we already repaired the water run-off. We would be delighted to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

97%

Everything was perfect, except for one minor thing: the sign-up for Wi-fi could be solved more elegantly compared to writing the e-mail address every time you want to log in.

  • 7th Apr 2015
  • Novice Nomad
  • Anonymous
  • Slovakia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your feedback. We are glad that you had a good time with us. We are looking forward to your next visit. Best wishes from Hamburg Martin Major Front of House Manager

74%

The toillets and shower are so small that you can not even move yourself while taking a shower. No towels avaiable, only for selling. Breakfast is nice, but could have more variety.

Owner Comment (Hide)
Hello, thank you for your comment. Yes it is true that our toilets are not big and we are sorry for that, but we thought it might be better that every room has their own toilet. We would be glad to welcome you again. Best wishes from Hamburg Martin M. Front of House Manager

89%

No soap in the room bathrooms. Bring your own lock for the lockers in the rooms. Bathrooms in the rooms could be bigger, a little claustrophobic

Owner Comment (Hide)
Hello, thank you for your feedback. Yes it is true that our toilets are not big, but we thought it is better that every room has their own toilet instead of sharing the toilet in morning. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

86%

Such a convenient location, nice rooms with private bathrooms, nice common room. Staff were helpful but not overly friendly.

Owner Comment (Hide)
Hello, thank you for your comment. We are very sorry that you had the impression that our staff isn’t friendly. As we are not able to turn back time, we would be glad if you would give us a second chance. Best wishes from Hamburg Martin Major Front of House Manager

100%

Location right next to main station, friendly helpful staff, food served behind bar, easy social place to meet new people, free walking tours and pub crawls, comfy beds, private and shared toilets available, good showers, backpack sized lockers in room, loads of common room's, good WiFi. Only negative was couldn't get served ravage bar! Stood there for half hour (it wasn't busy either...) gave up and went to buy alcohol elsewhere to bring back - got told off by security!

Owner Comment (Hide)
Hello, thank you for sharing you impression. We are glad that you had a good time with us. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

94%

Evening activities can be better

Owner Comment (Hide)
Hello, thank you for your advice. We are looking forward to your next visit. Best wishes from Hamburg Martin M. Front of House Manager

80%

The hostel was very big and very clean. It was also right next to the train and bus station which was handy but I couldn't find anything to do near by. Also there is a bar in the hostel but there weren't any women at the bar when I went so I felt a little uncomfortable going by myself. The staff were really friendly though!

Owner Comment (Hide)
Hello, thank you for your feedback. We are really glad to see that you enjoyed your stay with us. We are looking forward to you next visit. Best wishes from Hamburg Martin Major Front of House Manager

74%

Bathroom was small, bar/lounge is not cleaned regularly. But the location of this hostel is really excellent!

Owner Comment (Hide)
Hello, thank you for your feedback. We are sorry that you had the impression that our Bar/lounge area is not cleaned regularly. We have already forwarded your concerns to our Housekeeping Manager. We would be glad to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

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