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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

85%

Rating
2558 Total Reviews
  • 81%Value For Money
  • 89%Security
  • 93%Location
  • 81%Staff
  • 81%Atmosphere
  • 86%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

Hostel very close to Central station which is helpful- not the nicest area but quick to get to main sights etc. good room size, each bed has usbs, plugs and a light. Everything is clean, shower room/toilet are tiny though. Staff not particularly helpful/friendly but atmosphere of hostel is nice due to lots of communal spaces.

Owner Comment (Hide)
Hi, thanks for the review. I am glad that in general we left a good picture. Still the comment a about the team will be taken very serioucly because the major point we want to convince our guests about, is the friendliness. Would be great if you chose Generator also on your future trips. Regards, Sven Heberling Assistant General Manager

69%

Very clean. Not a backpackers hostel! Has a lot of young kids and old people staying at it. If you are looking to meet other young travellers stay somewhere else! Saying that it is clean and has good security. Poor location and below average staff...ran like a hotel not a hostel.

Owner Comment (Hide)
Hi, Thank you for your review. I really regret that you left with such a bad impression. Please be assured that we will pick up the points mentioned. Especially the service provided by the team is very important to us and we will focus on that issue. Hope you will give us another chance in the future. Regards, Assistant General Manager

74%

To my discredit, I only stayed one night, and there was a group of 100 teenagers staying. It is a huge place, sort of like a factory. I like smaller places, but if you don't mind large hostels it's fine. The breakfast was okay.

Owner Comment (Hide)
Hi, thanks for the review. We try to make it as comfortable and cosey as possible, so that even guests, prefering to stay in smaller places, enjoy the time at Generator Hamburg. We will do some changes to improve that in the future. Check it out on your next trip to Hamburg. Regards, Sven Heberling Assistant General Manager

74%

So this hostel has its pros and cons. Typical chain hostel though, they charge for everything like earplugs and such. There was no kitchen, which I always hate, because I'm vegan and so I usually prepare my own food. I don't trust other people to know what being vegan Truly means. But yeah each bed has an outlet which is handy. Really easy to find right out of the Hauptbahnhof (Central train station). Nice bar too. Always felt safe.

Owner Comment (Hide)
Hi, Thanks for the feedback. Unfortunately we are unable to install a kitchen for the guests in our hostel. On your next trip to Hamburg just let the team at the bar know, what you fancy to eat or speak with the front desk team for a recommendation for a good priced vegan restaurant. Hope to see you soon again at Generator. Regards, Sven Heberling Assistant General Manager

91%

Loved my stay here. Free tour was provided as well. Great facilities, friendly and helpful staff. The only problem was that there was a big group of students or kids on the same floor and they were running around and making noises at night. But it wasn't that bad when we closed our door. Anyway, will definitely visit again. Great location!

Owner Comment (Hide)
Hi, Thanks a lot for the great feedback. Looking forward to see you soon again at Generator. Sven Heberling Assistant General Manager

100%

Great! Good localization, good staff

Owner Comment (Hide)
Hi, Maximum Points! That is fantastic. Thank you so much for that. We will still not stop improving service & facilities. See you next at Generator. Sven Heberling Assistant General Manager

91%

Good location. Prob the only hostel in Hamburg, or maybe there was another one but it was too far away. Weekend price was very expensive which was a bummer. Staff was very nice and friendly to me and definitely helped me out at every instance. Even when I checked out late, they were super nice and chill about it. Only prob is a lot of stag parties stay there so it can get annoying sometimes in the bar area.

Owner Comment (Hide)
Hi, Thanks for sharing your impressions with us of your recent visit. good to see that you enjoyed it. See you next at Generator. Sven Heberling Assistant General Manager

71%

Nice hostel and all, but, my word is Hamburg a dirty city. Pick pockets, beggers, and homeless right outside the door. The hostel itself was nice, but couldn't wait to leave Hamburg.

Owner Comment (Hide)
Hi, it is sad to see that Hamburg left such a bad impressions. A lot is going on to improve the areas you have mentioned. In House you can still feel secure, with the on board security team. If you continoue your travels, that check out the other Generator all over europe. Sven Heberling Assistant General Manager

91%

i had no place to securly place my guitar. only donwside to this hostel

Owner Comment (Hide)
Hello, Thanks for the feedback. Would have loved to hear you playing, on your recent stay. If you ever come again, just see the team at the desk and they will keep it your you. All the best for your travels, Sven Heberling Assistant General Manager

86%

Nice and clean, but the room toilets are unusable. Some people might have trouble fitting into them.

Owner Comment (Hide)
Hi, Thanks for the review and the great scores especcially for the team. The bathrooms are indeed smaller but have you tried the bathrooms on the floors? They are more spacious and offer a little more comfort. Maybe try them our on your next visit. You are always welcome. Regards, Sven Heberling Assistant General Manager

86%

As usual, the Generator hostel chain prides itself on being more of an upmarket hostel. However, that being said, the prices are still cheap along with some great staff and atmosphere. Close to the train station and a 5 minute walk into the city centre.

Owner Comment (Hide)
Hi, many thanks for the nice comments. Whenever travelling next Generator will be delighted to be your host again. All the best, Sven Heberling Assistant General Manager

89%

Security was great, they had a guard by the door all the time. Some times they opened the door for me without seeing the card but i guess they knew who i was after going in and out a couple of times. Location was great! Very central, only 1-200 metres from the central station. Only downside was that it's located next to some bad streets (mainly Steindamm). I didn't feel it was dangerous just very dirty. Staff and cleanliness was great. Anna in the reception is so nice to talk to.

  • 30th May 2015
  • Novice Nomad
  • Anonymous
  • Sweden
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi, Many thanks for sharing your impressions with us. The area arround us is hard to influence for us, but it is good to see that you appreciated the security we have on board. Whenever travelling next Generator will be there for you. Sven Heberling Assistant General Manager

80%

I booked a mixed dorm but it was me (one female) with five men. I understand it's 'mixed' but having at least one other female in there would have made me feel a lot more comfortable. Also all good hostels these days do breakfast included. If this wasn't a last minute booking I would have probably looked for somewhere that did this. Bad staff weren't very friendly and the front desk were unhelpful when our tour guide disappeared before we left for the free walking tour.

  • 29th May 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi, Thanks for sharing your impressions with us. There are many points we have to deal with and I am glad that you let us know about them. Generator will be there for you, whenever you travel next. Sven Heberling Assistant General Manager

86%

The hostel is right by the station and ubahn so even if it isn't close to the popular night areas, it's easy to get to them. Definitely a hostel for groups, not as easy to make friends as a solo traveller here as in other hostels. The guy who checked me in was very grumpy but the other staff made up for it - helpful and friendly. The ensuites are tiny (smaller than a plane) but the bathrooms on the corridor are great and clean with no queue if you get them around 6ish.

Owner Comment (Hide)
Hi, Thanks for giving us your feedback. We are in process to make the place a little more cosy what should help to gain new contacts. Check it out on your next trip to Hamburg. Sven Heberling Assistant General Manager

77%

lockers were broken

  • 28th May 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, Thanks for the review. I regret that the lockers were broken. I will def. follow that up. Hope to see you soon again in Hamburg. Sven Heberling Assistant General Manager

91%

Great atmosphere in the hostel, tiny bathrooms in the rooms but larger public ones if privacy is needed.


74%

The hostel is very big. It's clean and the staff are nice. A lot of school groups go there, and it's very busy in the bar area, but they have games and social things to do at night which is nice. It's right next to the train station too! Good location.

Owner Comment (Hide)
Hello, thanks for the nice comment. Good to see that you liked Generator Hamburg. Hope to see you soon again. Regards, Sven Heberling Assistant General Manager

83%

Good hostel, in the downtown near the station with full of fastfood. Unfortunately seats and table to eat or work are in common area where check in happens which is a little bit unconfortable, and music from the bar is very aloud. Small showers and toilet in the rooms with design uneasy to use but each corrridor has a common bigger one for male and one for women. A good choice.

Owner Comment (Hide)
Hi, Thanks for your recent visit and the feedback. Hope to see you soon again in Hamburg. Regards, Sven Heberling Assistant General Manager

86%

Great location and cool hostel. Mainly for groups not really solo travelers. Clean and modern with a big bar and common area. Right next to main train station.


51%

i really disappointed with the hostel since the staff was really rude. I have to wait for almost 2 hours until 4 pm just to check in to my room. The staff doesn't even apologies for their mistake and the way they talk was very harsh. Please change the staff at reception as they give the first impression to the hostel. The key card always problematic and sometimes i cant enter the hostel and my room. I really looking forward for all the events that was organise by the hostel but it never happen.

Owner Comment (Hide)
Hi, Thanks for sharing your impressions with us. There are many points we have to review, to improve the service to a the level we want to present. Sorry that you did not experience that on this this occasion, but I hope you will give us another chance in the future. All the best for your travels, Sven Heberling Assistant General Manager

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