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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

86%

Rating
980 Total Reviews
  • 84%Value For Money
  • 89%Security
  • 93%Location
  • 85%Staff
  • 82%Atmosphere
  • 89%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Really good hostel, clean, modern, nice, right by the train station but a little far from the Reeperbahn.


71%

To be honest, there's not much wrong with Generator Hostel. The only thing that was annoying were the small ensuite bathroom facilities. Normally I avoid hostels with ensuites. It actually sounds better than it is: you can hear everything your roommates are doing and when checking out everyone's running to the same tiny little shower. It's like a cheap hotel so do not expect to meet a lot of people. Everyone's with someone else. Big is not necesarily better. It depens on your wishes. Your choice


74%

The bathrooms in the female dorms are too small, the dorms are fine


83%

Commenters who said this is like a hotel are right, but just because it's nice and clean doesn't mean it's sterile or lacking in character. Clean, modern dorms. Helpful, well-staffed reception. Right across the street from the train station (make sure you leave the station the correct exit) and 4 min walk from the big art museum. There isn't a lot to do in Hamburg, so you'll want to take advantage of the hostel bar. I recommend this place.


80%

Great location and very clean.. Only recommendation is for bigger bathrooms!


74%

Good hostel, but bathrooms are extremely small and ours had no soap dispenser.

  • 02 Mar 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


80%

The location was excellent as it is literally steps away from the central station. I stayed in a 6 bed female dorm and it was very clean and bright. As others have said, the bathrooms are tiny - basically like an airplane. The locks on the rooms are good but basically anyone can come in the main doors and get up to the room areas since there is open access from stairs off the bar. Overall a good hostel with good value but I wouldnt leave any valuables in the room.


89%

Stayed with my girlfriend in the Generator Hostel Hamburg for 3 nights. Booked only one, but extended it on site. The Hostel is right beside the Centralstation in Hamburg and in a 5-Minute-Walk you are inside downtown. The Hostel has a lof of positive things (excellent Security, Cleanliness and Location). Also the Staff is very friendly and helpful. The Bar downstairs is beautiful. Ive missed a bit the familiar factor, because its a really huge Hostel. A bit like a Hotel.


94%

Modern and stylish, very nice place.


100%

This hostel is great! It just has everything you would expect from a good hostel ... Friendly and helpful staff, a bar, even a security guy at the door! Highly recommend


97%

I enjoyed staying in this modern and stylish hostel. The staff were very friendly and knowledgeable. The only thing i will recommend they do is have bigger bathrooms in the rooms (the bathrooms in the rooms are very tiny) and have a kitchen to cater for budget travellers who can't spend five euro's on breakfast or dinner.


94%

The location of hostel is great, rooms are clean and nice, staff is really helpful and friendly (especially girl named Andrea) only the bathrooms are a bit too small (but the toilet and bathroom is in every room). Would recommend it!

  • 23 Feb 2013
  • Novice Nomad
  • Anonymous
  • Slovenia
  • Female, 25-30
  • (1 review)


83%

A nice hostel. Only complaints are that the toilet and showers in the dorms are tiny and you will bang the walls. Also, the plastic boards between beds really light up at night when someone uses their phone/tablet/computer.


89%

The toilet and the shower room were to tiny,narrow and small. It was ok for me.....but if you are over 80kg...you got probs....They were nice and clean.....but i was missing some handwash dispenser in the toilet.....that would be very useful

  • 21 Feb 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 41+
  • (1 review)


51%

Upon arrival, I had a good first impression. However, after leaving for only an hour to get dinner, I came back to find that my laptop, camera, passport, and my friend's camera and iPod had been stolen. The staff was incredibly unhelpful with this and seemed not to care at all, even though the person had gone through 3 locked doors and a padlock. The police were not surprised about the robberies, apparently it happens often. If you like your belongings to belong to you, avoid it.


31%

We naively arrived at hostel, the bitter sweet taste of debauchery and promise on our lips. We promptly locked our valuables away, and left for an epicurean feast of Kentucky's finest fried chicken. Upon our return after an hour we discovered that George Clooney and the rest of Ocean's 11 had somehow evaded the security guard and gotten past no less than 3 locked doors and a locker to steal a passport, laptop, 2 cameras, and 2 iPods. Staff were unsurprised, the police even less so. Avoid.

Owner Comment (Hide)
First of all, thank you for your honest feedback. The Generator Hostel Hamburg is now only 1 year old and we try to improve our service everyday since the day we opened and that is why it is so important to receive the feedback of our guests to get even better. We have a security who protects our guests and who ensures that only hostel guests can enter the building. He also does frequent rounds through the entire building to ensure even more safety. When you book a shared room it is a questions of trust, since you are sharing your room with “mates” from all over the world. That’s why we provide every bed with a security box which you can lock with a padlock. We also have safety deposit boxes in the lobby to lock valuable things. It is very unusual that items and personal belongings get lost in our property. That’s why we’re shocked when something like this happens. Since the police in large cities like Hamburg is dealing with thefts everyday, they probably didn’t seem very surprised when they came to note down your incident and we’re sorry for the wrong impression this has created. However, we’re very sorry for the loss of your belongings and for the anger and confusion this has caused. But we can assure you that we’re working very hard to keep the Generator Hamburg the safest and most secure Hostel in town. With warm regards, Martin Major Front Office Manager

89%

Nice hostel, directly outside the main station. Clean, nice staff, nice seating area/lounge downstairs with bar and bistro. I was staying in a 6 bed dorm and we had en-suit a very small shower and a separate toilette, both very small but clean.


80%

the bathroom inside the share room is extremely small, even i am a girl with 160cm height .... some staff were helpful but 1-2 of them were not, one of them did not know how to answer some simply questions.... the place is clean and spacious for common area the location is extremely convenience!!! the transportation hub is just opposite !!!less than 2 mins walk!!


89%

Just a great place to stay for a few days

  • 20 Feb 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 18-24
  • (1 review)


91%

Excellent value for money, friendly staff, excellent location and cleanliness ... CONGRATS! =D Andrea


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