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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

83%

Rating
3179 Total Reviews
  • 80%Value For Money
  • 89%Security
  • 92%Location
  • 77%Staff
  • 78%Atmosphere
  • 85%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

A very cool location. That was exactly what I was looking for: Nothing too fancy and cheesy but usefull, clean and a good atmospere. The only think I didnt like so much was the shower. It was too high and not done for short people like me. So if you are shorter than 165 cm you will get wet hair in the shower even if you didn't want to have wet hair. The stuff was friendly with one exeption: one woman at the reception was very stressed out and unfriendly. But she was an exeption.

Owner Comment (Hide)
Hello, So often max. points is a fantastic feedback. Thanks for that. Sven Heberling Assistant General Manager

77%

My stay here was alright, but I couldn't stop hitting my head on everything. I sat up in my bunk and hit my head on the roof and tried to get a sip of water out of the sink and hit my head on the shelf. Don't get concussed while staying at the generator.

Owner Comment (Hide)
Hi, I am sorry that you hit your head. Hope you have still enjoyed your stay and that you consider of staying with Generator again. Regards, Sven Heberling Assistant General Manager

57%

There is no kitchen in the hostel. This should be mentioned clearly in the description. First hostel without the kitchen I seen so far.

  • 6th Dec 2015
  • Novice Nomad
  • Anonymous
  • Czech Republic
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, Thanks for the valuable feedback. We always aim to improve our services and we will also discuss internally your comment. I would be delighted if you chose Generator again in the future. Regards, Sven Heberling Assistant General Manager

86%

It was the second time I stayed there and I keep what I had said in that previous review: great location, great facilities, comfortable beds, and tiny bathroom. The staff were always helpful and attentive. I'm definitely staying there when I return to Hamburg.

Owner Comment (Hide)
Hi, hope to see you soon again in Hamburg. All the best for your travels. Sven Heberling Assistant General Manager

86%

Everything was neat and tidy and well set up to facilitate a comfortable stay

  • 2nd Dec 2015
  • Novice Nomad
  • Anonymous
  • South Africa
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hello there, Thanks for the nice review . Whenever you are around in the future, you will be welcome again at Generator. In the meanwhile I wish you all the best for your travels. Regards, Nelson Vieira

91%

Great stay! So close to the train station very convenient. Beds are a bit squeaky. But the rest was lovely. One bad thing is you can't bring in your own food.. Thought was a bit strange.

Owner Comment (Hide)
Hi, I understand the irritation about the rule with brought in food. We had to take that decision, after many guests were complaining about other travellers who were having smelly food in their rooms or were having in the room too much alcohol. I would be delighted if we can welcome you soon again in Hamburg. Sven Heberling Assistant General Manager

86%

Hostel is great, I ended up booking another stay at the Generator Hostel in Berlin after leaving Hamburg. The front desk staff in Berlin (Storkowet Strasse) were more customer service oriented and personable. Understandably, it's not an easy job handling hundreds of people everyday so I could have just interacted with Generator Staff members on a bad day when I came to Hamburg. Nevertheless, it's nice to feel appreciated after traveling and Generator Hamburg can benefit from remembering that.

Owner Comment (Hide)
Hallo, vielen Dank für die Bewertung. Es ist wirklich schade, dass wir nicht konstant überzeugen konnten. Das ist sicher etwas, was wir verbessern warden. Es ware schön, wenn wir dich bald wieder begrüssen könnten. Sven Heberling Assistant General Manager

77%

I stayed only one day at the hostel and these are my impressions: - at arrival the receptionist(red curly hair) wasn't the most welcoming - beds were pretty good and I liked the fact that II had light and socket to charge my phone however there was no heating during the night - bathrooms were incredibly tiny and wasn't able to take a proper shower

Owner Comment (Hide)
Hi, Thanks for the feedback. I am always sad, when I read that our team was not able to convince. We will work on the performance. Regards, Sven Heberlng Assistant General Manager

86%

I enjoyed my stay at this nice hostel except for one, quite important, factor. Even though I had payed extra for a 1 p.m. checkout, a guy entered the room with a megaphone (not kidding!) screaming at me (and others) to wake up! It felt like some sort of military camp... I told him I had payed extra for a late check-out but at first it didn't seem like he believed me. He seemed like a total jackass, to be honest. What's worse, the same thing happened again when I stayed at Generator a week later.

Owner Comment (Hide)
Hello, I would like to thank you for this comment. What you have written is unbelievable and definitely not the standard of our house. This will be investigated. As I am unable to turn back the clock I can only apologize at this stage. I would be delighted if we can welcome you again in the future. Sven Heberling Assistant General Manager

80%

Very nice overall, however some staff (only a couple not many!!) could come across to guests as annoyed/ didn't want to be there/ rude on ocassions. The hostel overall though was clean and tidy and a nice place to stay!

Owner Comment (Hide)
Hi, thanks for the note here on Hostelworld. I regret that the team was not 100% able to convince. We will identify the reason to make sure that every guest is leaving with a great impression of us. Kind Regards, Sven Heberling Assistant General Manager

89%

Very nice hostel! Security guard at the door and lockers in the room as well as more secure lockers available downstairs (cost extra). Only complaint is that there is very little space between the beds and the bathrooms are tiny. Aside from that it was great!


77%

Pros: next to main train station, spacious rooms with ensuites and good bunks, very secure with a surly guard at the front door all the time. Essentially this place is big, clean and shiny. Cons: this place lacks soul. You can't take your own food in (enforced by big mab at door) and there's no free breakfast. Staff at bar are borderline rude, unfriendly at best. Reception staff do bare minimum for their job requirements. Place is well named as it's like a big machine here, I wouldn't return

Owner Comment (Hide)
Hello, Thanks for the feedback. The issues you have experienced with the team will be followed up to prevent other guests of making the same experience. Sorry for the inconvenience. Regards, Sven Heberling Assistant General Manager

100%

One of the best hostels I have ever been :) Great atmosphere in hostel's hall, staf at your disposal and always prone to give you all advices you need about the city.

  • 20th Nov 2015
  • Novice Nomad
  • Anonymous
  • Serbia
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi, Maximum points! That is a great feedback. Thanks a lot for that. Hope to see you soon again in one of our hostels. Regards, Sven Heberling Assistant General Manager

86%

Really good location next to train station and everything works conveniently. I would recommend people to stay here

Owner Comment (Hide)
Hello, Thanks for sharing your impressions with us and also for the recommendation. You and your friends will always be welcome in our hostels.. Regards, Sven Heberling Assistant General Manager

80%

Great communal area, LOVED the different atmospheres of each space! There's quieter areas if you wanted to Skype, and there's the bar if you want to socialise and meet new people. Rooms were small, quiet cramped. Wasn't that keen on the bar food menu, and they were very serious when they say you can't bring any food into the hostel, I had to eat my sushi outside on the street. Drinks weren't the cheapest either. The security guard is a good idea, considering how close the train station is.

Owner Comment (Hide)
Hello, thanks for the detailed review. I am glad that we were able to score well in average, but we will focus on the areas we can improve. I wish you all the best for your travels, Sven Heberling Assistant General Manager

94%

The Generator Hostel was really nice, the staff, the Café and the bar were so nice, just great atmosphere and cool inside design! I will go even just for a coffee there ;) The only bad comment from me could be that the toilet and the bathroom were really small and uncomfortable!!!

  • 16th Nov 2015
  • Novice Nomad
  • Anonymous
  • Bulgaria
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi, thanks for the prise and critics. It helps us to improve our service and facilities. Regards, Sven Heberling Assistant General Manager

94%

Good location, clean. Would stay again!

Owner Comment (Hide)
Hi, thanks for the review. Good to see that we were able to convince you of Generator. Hope to see you again, whenever you return to Hamburg. Regards, Sven Heberling Assistant General Manager

83%

Good rooms. clean property, plenty of outlets in dorms as well as public areas. Staff seemed indifferent about assisting guests, though I'm not sure if it was just them or just a cultural thing. WiFi was spotty every now and then, though: it didn't seem to matter if I was in the lounge or on the 7th floor.

Owner Comment (Hide)
Hi, Thanks for the feedback. Hope to see you next at Generator. Regards, Sven Heberling Assistant General Manager

86%

It is superb location! Bed is neat and soft , only pity the bath room is small. I would stay here again if I visit Hamburg

Owner Comment (Hide)
Hi, Thanks for the review. We are looking forward to your next visit. You are always welcome at Generator. Regards, Sven Heberling Assistant General Manager

69%

It'a a sleeping FACTORY. Personally, I don't think it's possible to maintain a comfortable atmoshere in a huge 7 floor colossos of a hostel. But if you don't mind the size and you want to meet people, it is a good place for you to go.

Owner Comment (Hide)
Dear Guest We are the medium sized hostel, which is great for meeting people and interaction with others if that what your looking for. Regards, Front office Team

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