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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

86%

Rating
2319 Total Reviews
  • 84%Value For Money
  • 89%Security
  • 95%Location
  • 82%Staff
  • 82%Atmosphere
  • 86%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Fine hostel in general but I found a couple of small details annoying: If you don't have your own towel you cannot rent one but have to buy a whole towel, which not something a backpacker with little luggage space is happy to do. Under the dorm beds there were some kinds of lockers but you needed to have your own lock to be able to close them.

Owner Comment (Hide)
Hello, thank you for your review. We are happy that you enjoyed staying with us. It is true that you can buy those item here with us and we are sorry that you did not get the information before. We hope to see you again. Best regards Martin Major Front of House Manager

71%

My friend´s wallet was stolled in the common area of the hostel, while we were playing foosball. The location of the hostel is really good, but anyone can get inside.

Owner Comment (Hide)
Hello, thank you for your feedback. We are very sorry for your loss. We have a security guard staying at the front door and checking for key cards, so not everybody can get inside. We would be glad to get some more details about the whole situation. Since we are not able to turn back the time, we would be delighted to welcome you again. Best regards Martin Major Front of House Manager

89%

Problems with keycard - it didn't work properly, staff had to re-code it several times. Bathroom IS tiny, but if you are of regular height and weight it's ok. It's a hostel, not a spa ;) Great cocktails!!

Owner Comment (Hide)
Hello, thank you for your comment. We are happy that you tried our cocktails in the bar. We would be delighted to welcome you again in Generator Hamburg. Best wishes Martin Major Front of House Manager

86%

Generator is perfectly located! Just across the street from the bus station and the train station and where all tube lines pass. The atmosphere is really nice and it's really clean. Breakfast is not included but you can pay €4,90 for their buffet (coffee/juice/bread/cheese/cereal...). The only negative thing is the really (r e a l l y) small bathroom. Also, the staff is not that welcoming. I would definetely stay there again.

Owner Comment (Hide)
Hello, thank you for your value feedback. We are sorry that you had the impression that the staff is not welcoming. We will defiantly investigate further in that case. Thank you again for letting us know. Best wishes from Hamburg Martin Major Front of House Manager

94%

Just next to the train and bus station! It was super easy to find it. There is a security person always at the entrance, there is a bar with food and drinks all the time and great environment! The beds were nice and you actually feel with privacy due to the type of beds. Internet was great everywhere, and they even have computers for everyone to use.

Owner Comment (Hide)
Hello, thank you for your review. We are happy that you explored our hostel and enjoyed your stay. We would be even more happy to welcome you again in Generator Hamburg. Best regards Martin Major Front of House Manager

100%

Great place to stay in Hamburg. It's clean, easy to find (right next to train and bus station), and great services.

Owner Comment (Hide)
Hello, thank you for your comment. We are happy that you enjoyed staying with us. We are looking forward to welcome you again. Best regards Martin Major Front of House Manager

49%

If you are looking for a pleasant stay at Hamburg and like to get to know new people and make new friends, this is not the right place. The hostel is huge and more like a hotel with dorms. The staffs are not so friendly and you can't expect more on such a big hostel. The location is really close to the train station which is really good but no afforable bars or clubs around.

  • 31st Dec 2014
  • Novice Nomad
  • Anonymous
  • India
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your comment. We really regret to read that your stay wasn’t how you expected. We are not able to turn back the time, but we would be delighted if you would give us a second chance, you are always welcome. Best regards Martin Major Front of House Manager

74%

This was a fine hostel to stay in, although definitely nothing special - but it worked out well for just one night in Hamburg. One thing that would have been nice though would be soap and hand towels in the dorm bathrooms.

Owner Comment (Hide)
Hello, Thanks for the feedback. It is always good to get an impression about your stay. We use the comments to constantly improve our services. I would be delighted if we get the chance to welcome you again in the future. All the best for your travels Sven Heberling Assistant General Manager

86%

Everything is perfect - just some party goers crush my peaceful night. I stayed in dom and the first 2 nights were good. I met a few cool guests there. My last night of stay was 30 Dec, at that night a few party goers checked in the dom. They smoked weed and mess the whole room with snacks and alcohol. They came back from party at 5am, opened all the lights, chatted and laughed loudly, and even play games like it was 5pm.

  • 28th Dec 2014
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your comment. We are sorry for the problems you had during the night. Our reception is 24 hours open and always willing to help. We would be happy to welcome you again. Best regards Martin Major Front of House Manager

86%

They overbooked our room but solved the problem by moving us to a private room!

Owner Comment (Hide)
Hello, Thanks for the feedback. Good to see that we were able to solve the problem to your satisfaction. Would be great to see you soon again in Hamburg. Sven Heberling Assistant General Manager

91%

The hostel is very very near the train station, which can be quite uncomfortable at night, but there's a bodyguard/bouncer in the hotel, which makes it all the more safer. The staff were very hospitable and the hostel vibe/atmosphere is definitely there. The rooms were very spacious and clean, but the toilets were incredibly small. It was very hard to take a bath and brush my teeth, but the hostel was great nonetheless! I was able to meet some new friends as well!

Owner Comment (Hide)
Hello Thanks for sharing your impressions. It is nice that we were able to convince you of Generator Hamburg. Hope to see you soon again here in the north of Germany. Sven Heberling Assistant General Manager

83%

The hostel locates right beside Hamburg Hbf. The staffs are nice and the facilities are good. There is also bar downstairs. but it would be better if there is a kitchen.

Owner Comment (Hide)
Hello, Thanks for sharing your impressions with us and even tell us, what we could improve. We are using the comments to constantly improve our service and the facilities. All the best for your travels, Sven Heberling Assistant General Manager

83%

I like how they have bathroom also outside the room because the one within the room is just too small to use. Bunk bed is good with individual lights and outlet.

Owner Comment (Hide)
Hello, Thank you for the review. I am glad that we were able to convince you of Generator. Would be great to see you again in the heart of Hamburg. Sven Heberling Assistant General Manager

97%

Very close to train station. Staff are helpful. It has a bar inside which is quite convenient. The only thing I am not satisfied: the toilet and bathroom is so small that I can hardly turn around(and I have a small body).

Owner Comment (Hide)
Hello, Thanks for the fantastic scores. Always very good to see that our team does such a good job. About the bathrooms we are unfortunatley not really able to change something, because of the historical backround of the building (the Beatles had a sound studio on the 4th floor!). Hope you will anyway chose Generator for your next trip. Sven Heberling Assistant General Manager

86%

i have tried many hostels before,, now i can say that Generator hostel is the best hostel i have ever been ,,

Owner Comment (Hide)
Hello, WOW! That is a fantastic compliment and we are very happy that we left such an impression. Hope to see you soon again in Hamburg. Regards, Sven Heberling Assistant General Manager

97%

Great hostel! Easy access to S and U Bahn which are necessary to get around the city well. Would reccomend.

  • 22nd Dec 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
Hello, thank you for this great feedback. I am happy that we were able to convince you of Generator. Regards, Sven Heberling Assistant General Manager

94%

Our stay was great. Everything was totally clean but the bathroom in the shared room was narrow. My girlfriend couldn't sleep because all others were snoring so we changed the room for the last night. That wasn't a problem and the staff was very helpfull. Just the offered breakfast costs a few euros but it isn't worthy. Better get your breakfast somewhere else. I had much better breakfast included in other hostels.


86%

Great location, right next to the central train station and only 15 mins walking from all the sites. The security was very good, always someone at the door checking room cards late at night. The rooms were nice and clean, beds were ok but nice they had a light and power plug at each bed. Bathrooms were a bit small but its manageable. Would recommend, one of the better options available in Hamburg!

Owner Comment (Hide)
Hello, Thank you for sharing your impressions with us. I am very happy that we were able to leave such a good impression and I hope to be able to welcome you soon again at Generator. Sven Heberling Assistant General Manager

69%

i lost an item in generator but i got no repnse from the stuff in the hostel, the stuff was unfriendly and impatient.

Owner Comment (Hide)
Hello, Thank you for your comment. I really regret this leak of service and I have to apologice for it. You are more than welcome to contact me personally to clearify the if we have found your lost item. Regards, Sven Heberling Assistant General Manager

94%

This is a great hostel! It is very well located, close to the Hamburg Hauptbahnhof, it was really cheap and the facilities are amazing, the bar is good and the bedrooms perfect. If you're going to Hamburg, that's definitely the best place for you to stay! For the hostel, I' like to recommend one thing, the staffs do a good work, but they could be trained to be more sympathetic. It's really good when you arrive in a hostel and you are received with a big smile, and that didn't occur to me.

Owner Comment (Hide)
Hello, thank you for your review and the nice comments about the facilities. I regret that the team was not able to fully convince you. I would be delighted if you still chose Generator for your next traves. You are always welcome. Regards, Sven Heberling Assistant General Manager

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