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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

85%

Rating
2478 Total Reviews
  • 82%Value For Money
  • 89%Security
  • 94%Location
  • 82%Staff
  • 82%Atmosphere
  • 86%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Location right next to main station, friendly helpful staff, food served behind bar, easy social place to meet new people, free walking tours and pub crawls, comfy beds, private and shared toilets available, good showers, backpack sized lockers in room, loads of common room's, good WiFi. Only negative was couldn't get served ravage bar! Stood there for half hour (it wasn't busy either...) gave up and went to buy alcohol elsewhere to bring back - got told off by security!

Owner Comment (Hide)
Hello, thank you for sharing you impression. We are glad that you had a good time with us. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

94%

Evening activities can be better

Owner Comment (Hide)
Hello, thank you for your advice. We are looking forward to your next visit. Best wishes from Hamburg Martin M. Front of House Manager

80%

The hostel was very big and very clean. It was also right next to the train and bus station which was handy but I couldn't find anything to do near by. Also there is a bar in the hostel but there weren't any women at the bar when I went so I felt a little uncomfortable going by myself. The staff were really friendly though!

Owner Comment (Hide)
Hello, thank you for your feedback. We are really glad to see that you enjoyed your stay with us. We are looking forward to you next visit. Best wishes from Hamburg Martin Major Front of House Manager

74%

Bathroom was small, bar/lounge is not cleaned regularly. But the location of this hostel is really excellent!

Owner Comment (Hide)
Hello, thank you for your feedback. We are sorry that you had the impression that our Bar/lounge area is not cleaned regularly. We have already forwarded your concerns to our Housekeeping Manager. We would be glad to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

94%

This hostel was pretty fantastic and in a great location, right behind the train station! I didn't end up needing to use any sort of public transport, athough it's easily accessible if you need it. I liked the idea of the the under the bed lockers, the charging points, lights and small shelf attached to the bed. The only thing I didn't particularly like was how small the bathroom was. It was great they they had separated toilet and shower but it felt quite cramped, like in a commercial plane.

Owner Comment (Hide)
Hello, thank you for your feedback. We are glad that you enjoyed staying with us. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

86%

Awesome hostel! Great way to meet people with the bar downstairs and a massive common area. The only thing I could fault was that our bathroom really smelt bad, it had a real potent smell it it every time you walked in the room. Would make a big difference if there were fans in bathrooms.

Owner Comment (Hide)
Hello, thank you for your feedback. We happy that you enjoyed our common areas and the bar. We are sorry for the bad smell in your room, please let us know next time so that we can do something for you. Our reception team is 24h available and always willing to help. We would be glad to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

100%

Great. I'll deff go there again if needed. We were very suprised that a hostel in that location and shape could be so cheap to live at. We were so happy.

  • 29th Mar 2015
  • Novice Nomad
  • Anonymous
  • Denmark
  • All Female Group, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your comment. We are glad that you had a good time with us. We are looking forward to you next visit. Best wishes from Hamburg Martin Major Front of House Manager

77%

there is a ridiculous small shower in the dorm room , which would feel right at home in Japanese pod hotel but there is full bathroom on each floor if you are claustrophobic or over 175 meters ,it has feel chain hostel bar and people coming have good time wifi works and free sheets , the location opposite the train station make excellent for finding

Owner Comment (Hide)
Hi, Thanks for sharing your impression. Unfortunately we cannot change the bathrooms, mainly due to the heritage of the building (even the Beatles were here already!). But to lift the comfort we have installed additonal, larger bathrooms on every floor. All the best for your travels, Sven Heberling Assistant General Manager

43%

Depressing location near the central station, which is easy to get to places from, but one of the most unpleasant areas of Hamburg. Ridiculously inconvenient facilities- bathroom and shower were tinier than the ones on airplanes. The hostel has a bar and thereby was full of a diverse range of loud and rowdy drunk guests, ranging from 18 year olds who were very excited by the fact they could drink and got trashed; or weird and disturbing middle aged men on the verge of passing out.

  • 25th Mar 2015
  • Novice Nomad
  • Anonymous
  • Israel
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your comment. Yes it is true that our toilets are not large, but we thought it is better that every room has a own toilet, so that you don’t have to go out in the mooring to shower. Additionally there is on each floor a bigger shared toilet. Since we are not able to turn back the time we would be delighted if you would give us a second chance. Best wishes from Hamburg Martin Major Front of House Manager

83%

It's a european hostel so the cosyness and atmosphere is not like in asia or other hostels. This is basically a hotell where you share your room. But the hostel was clean, neat and has a great location right next to the train station :) nothing negative to say about it really. Ps. Good wifi and friendly staff

Owner Comment (Hide)
Hi, Thanks for sharing your impressions with us. I am always very happy when guests are mentioning positivly mention our team. Would be great to see you also on your next visit to Hamburg. You are always welcome. Sven Heberling Assistant General Manager

80%

Great location in the centre and very near the station. Very comfortable for the price. Bar has reasonable prices and nice atmosphere. Would definitely recommend and stay again!

Owner Comment (Hide)
Hi, Thanks for the great feedback and the recommendation. Looking forward to your next visit. All the best for your travels, Sven Heberling Assistant General Manager

97%

amazed with how central and good it was!! really enjoyed my stay!

Owner Comment (Hide)
Hi, many thanks for the great review. I hope we can welcome you soon again at Generator. Sven Heberling Assistant General Manager

97%

Excellent hostel with great facilities great location at great price. They also have great hiring policy for staff :P

  • 5th Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, Thank you for your review. I am happy that you have had good time in Hamburg. Hope to see you again on your next trip. Sven Heberling Assistant General Manager

91%

literally across the street from central hamburg station. Location can't get any better if you are traveling by train. However, shower and toilet facility was too small. There was no room for maneuverability. Can not rent towel, only buy them for 6.5 euros.

Owner Comment (Hide)
Hello, Thank you for sharing your impressions with us. You have mentioned really good points and we will internally see what we can be changed. I would be delighted if you chose Generator again on your next journey. Regards, Sven Heberling Assistant General Manager

71%

The hostel is beautiful and clean. It's set in a good position, in front of the train station and close to the shopping aerea. Although this, the staff is unfriendly and too serius for a hostel. They didn't give any information about the city, events or somethingelse interesting to do in Hamburg.

Owner Comment (Hide)
Hello, Thanks for the detailed review. I really regret the experience you have made and I apologize for the leak of serivce! You can be assured that I will investigate the issues and will also take care the this will change. I hope the mentioned points will not prevent you of coming to Generator in the future. You are always welcome. Regards, Sven Heberling, Assistant General Manager

66%

The hostel was loud, crowded and chaotic on arrival. Security guard not vigilant. Booked a room with a double bed and ensuite. The "double bed" was two single beds pushed together with a small gap in the middle and the "ensuite" a small, plastic shower, toilet and wash basin combined unit. Small room. Very disappointed. The hostel is admittedly extremely well located to the metro station and could be fun if you're out to party all night, but not if you're tired and looking for a place to rest.

Owner Comment (Hide)
Hello, thank you for sharing your impression. We are very sorry that your experience with us was negative. It is true that our bathrooms are no swimming halls, but we thought it nice to have one in the room instead sharing it with the whole floor. We also have 24/7 reception who will help if your neighbours to noisy , so just let us know next time. We would be really happy if you would give the Generator another chance. Best wishes from Hamburg Martin Major Front of House Manager

97%

We really really liked this hostel!! It's in a perfect location for getting the UBahn everywhere. We went for my 21st birthday and the staff there made sure we had a good time! Big shout out to Tania and Louisa for helping us with everything they were very friendly and helpful :) Will definitely come back to Hamburg as it's epic!

  • 27th Feb 2015
  • Novice Nomad
  • Anonymous
  • Wales
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, Thanks for the great feedback. Especcially I appreciate the nice words about our team members. They will be passed on. Looking forward to your next visit. All the best. Sven Heberling Assistant General Manager

77%

Decent hostel but not my favorite. It's really big so can be hard to meet people... Cool bar though with lots of events. Security guard always at the door. Great location right by train and bus station.

Owner Comment (Hide)
Hello, thanks a lot for the fantastic review. Eventhough we are a little bigger than others, I hope to see you soon again in Hamburg. Regards, Sven Heberling Assistant General Manager

94%

My personal experience here was pretty damn perfect. I stayed with a friend who was messed around a bit, but I get the feeling that this was an isolated incident and was very pleased with my own personal experience. The location is ideal, right next to both train and coach stations, with plenty of local alternatives in terms of food and drink if you fancy venturing beyond the hostels own facilities! If you want to see what Hamburg has to offer then this is the ideal HQ. Very good price!

Owner Comment (Hide)
Hello, thank you for your feedback. It is a pleasure to read your comment. We are glad that we meet your expectation. we are looking forward to your next visit. Best wishes Martin Major Front of House Manager

89%

Had a really nice stay at this Hostel. We moved from a 8-mixed dorm to a 6-girls only dorm. Staff was really friendly and very helpful. Great location, near the train station. Had a real good atmosphere.

Owner Comment (Hide)
Hello, thank you for your feedback. It is a pleasure to read your comment, we are looking forward to your next visit. Best wishes Martin Major Front of House Manager

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