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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

83%

Rating
3186 Total Reviews
  • 80%Value For Money
  • 89%Security
  • 92%Location
  • 77%Staff
  • 78%Atmosphere
  • 85%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

It is superb location! Bed is neat and soft , only pity the bath room is small. I would stay here again if I visit Hamburg

Owner Comment (Hide)
Hi, Thanks for the review. We are looking forward to your next visit. You are always welcome at Generator. Regards, Sven Heberling Assistant General Manager

69%

It'a a sleeping FACTORY. Personally, I don't think it's possible to maintain a comfortable atmoshere in a huge 7 floor colossos of a hostel. But if you don't mind the size and you want to meet people, it is a good place for you to go.

Owner Comment (Hide)
Dear Guest We are the medium sized hostel, which is great for meeting people and interaction with others if that what your looking for. Regards, Front office Team

89%

Very clean room. All was very well organized and the atmosphere of the place was really nice. The bathrooms in the room are small but, ok. But, one disturbing thing that can easily be change is: there is a shelf right above the sink wich makes face and tooth washing very hard. ;)

Owner Comment (Hide)
Hi Their Thanks for your positive comments on our Hostel. We hope to see you again in the near future. Best Regards, Front Ofiice Team

89%

Great location right by the Hauptbahnhof (Central train station) and bus station. Very clean and tidy with friendly staff but doesn't have that "hostel" vibe, great if your travelling with friends or a group but not as good if your solo and looking to make friends.

Owner Comment (Hide)
HI Thanks for liking our location and friendly staff which we will pass on the comments our staff members. Hope to see you next time Best Regards Front Office Team

66%

I stayed in a 6 beds mix dormroom with private bathroom, but the door lock of the shower room in our room was broken!! I couldn't even close the door, no staff was trying to fix the door lock, I had to use the public shower room, which makes my money wasted, I should have just booked the cheaper dorm room without the private bathroom, it would be the same for me . The staff who checked me in was the worst staff I ever met in any hostel.

Owner Comment (Hide)
Dear guest we are sorry to read your comments that you had some problems with the bathroom door will pass on the information to our maintenance. If you do return we hope we can redeem our self's. Regards from Hamburg Front Office Team

60%

Just out to take my money. No outside food or drinks allowed? No kitchen.. This hostel isn't out for fun, this hostel chain just wants money

Owner Comment (Hide)
Dear Guest We do have some house rules which are for all our guest. So they can respect other guest space. We also do have a bar and a 24h coffee shop which are open to our guest. Regards, Front Office Team

100%

Great hostel! The best one I ever stayed at. Totaly impressed!

  • 9th Nov 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi Thanks for being impressed with our hostel, please try our many other locations around Europe. Greetings from Hamburg Front office team

60%

I did not like it. I think i did a mistake to go there and maybe i will never go there again. As a personal opinion Generator Hostel is like a machine and let u feel just a piece of this system.

Owner Comment (Hide)
Dear Guest We are sorry to read that the Generator Hostel was not to your liking. Best Regards, Front office Team

89%

Every bed has a plug socket and light which is great, nice bar, good place to chill, good location

Owner Comment (Hide)
Hi Shem Thanks for loving our beds with their extras built in and that all other extras where to your liking. See you next time. Regards, Front Office Team

66%

Dangerous rooms by night: people smoking weed, drunk people and aggressive behavior. Safe your life and items. You have bring your own lock.

  • 6th Nov 2015
  • Novice Nomad
  • Anonymous
  • Finland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Guest We are sorry to ready your review. As per all our guest security is one of our main priority's. We have 24 hour reception service which can assist you with any problems and security every evening and nights. Best Regards, Front office team

86%

Everything is okay but the toilet ans shower in the shared bedroom are too small.

  • 6th Nov 2015
  • Novice Nomad
  • Anonymous
  • Spain
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Aurora Thanks for the comments, we also do offer larger bathrooms on each floor for guest which prefer larger bathrooms. We hope to see you next time. Best Regards, Front office Team

86%

GOOD ALL ROUNDER, GREAT STARTING POINT FOR ARRIVING

Owner Comment (Hide)
Hi Douglas Thanks for your review, and we hope to see again soon or in any other Generator Hostel. Regards from Hamburg Front Office Team

86%

A very nice hostel, although it had more of a hotel feel than a hostel. Hard to socialize as there is not much going on, bar closes early. Beds were very comfortable and rooms very clean, but no soap in the room bathrooms. Also, remember to bring a towel as you cannot rent one unless you are in a private room and they are expensive to buy (6 euros). Overall, a good hostel.

Owner Comment (Hide)
Hello, Thanks for the feedback. I regret that our bar was not fully to your satisfaction. We just have a new team member, who is only looking after our events that should help you meeting new people. Try it out on another visit to Hamburg. Regards, Sven Heberling Assistant General Manager

94%

very good

  • 5th Nov 2015
  • Novice Nomad
  • Anonymous
  • Greece
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Guest We thank you for your positive comments. Best Regards. Front office Team

94%

Excellent hostel .big rooms. Great location. A little short staffed at front desk but staff were always friendly and helpful. Hostel ticked all the boxes

Owner Comment (Hide)
Hi Robert Thank you positive comments and that we ticked all the boxes, we hope to see you soon again. Best Regards Front Office Team

71%

We only spent one night there and it was very convenient for that!

Owner Comment (Hide)
Hello, Thanks for the review. I am glad that you enjoyed your one night with us. Hope we will be able to welcome you soon again. Regards, Sven Heberling Assistant General Manager

94%

Generator sets the standards for hostels. Everything you need here. Just some words of warning: this Hostel is located beside the Hauptbanhoff which is good but the surrounding area has a lot of street prostitution / drug dealing / petty crime. Safe enough from the station to the hostel but hang on to your stuff and don't hang about in the area.

Owner Comment (Hide)
Hi, thanks for the prise and also for the warning. We are indeed in the main station area, but we do everything that you can feel safe and secure inside the building. Therefore we have 24h reception service and also we have every day a security guards at the the door. Also the technic installed should make sure that nothing happens to you and your friends. I would be delighted if you visit us soon again. Regards, Sven Heberling Assistant General Manager

83%

Great locations for the ones wo will be arriving from the cenral station of hauptbanhof. Far from thr night life, close to almost all the visiting sites. Highly recommended.

Owner Comment (Hide)
Hi, many thanks for the review and the recommendation. Whenever you return to Hamburg, you will be welcome in our Hostel. Regards, Sven Heberling Assistant General Manager

100%

Was fantastic

Owner Comment (Hide)
Hi, WOW, that is an amazing review. Thank you for sharing that with us. Whenever you return to Hamburg, come and visit us again. Regards, Sven Heberling Assistant General Manager

91%

Nice hostel in a good location. Basically a hotel

Owner Comment (Hide)
Hi, many thanks for the nice review. I would be delighted if you visit us also in the future. You are always welcome at Generator Hostels. Regards, Sven Heberling Assistant General Manager

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