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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

83%

Rating
2777 Total Reviews
  • 80%Value For Money
  • 89%Security
  • 91%Location
  • 79%Staff
  • 80%Atmosphere
  • 85%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

One of the nicest hostels I've stayed at in some time. However, the staff was a bit short with me and seemed really busy.

Owner Comment (Hide)
Hello, Thanks for sharing your impressions with us. I regret the experience you have made with our staff. We will look internally what can be made better. Would be great if you chose Generator also for future stays. Regards, Sven Heberling Assistant General Manager

89%

Great location, great staff, fun atmosphere. Had a great time staying here in hamburg, I would definitely stay again. Take advantage of the communal bathrooms in the hallway since the bathrooms in the room are next to impossible to wash/shower in properly.

Owner Comment (Hide)
Hello, Thanks for the great comment about your recent stay. Hope to see you next at Generator. Sven Heberling Assistant General Manager

37%

The staff was very unhelpful the entire time. It just seemed like they wanted to make money over everything. Breakfast/padlocks whatever. They dint know about anything mentioned on the map. And they would just reply with a straight no. The place wasn't cleaned the whole time I was there, and the bathrooms inside the rooms were like temporary bathrooms. The lock dint work. And when I told them, they said you could use the public one. Which was 1 among 100 people. And filthy. Never going back.

Owner Comment (Hide)
Hi, Thank you for sharing your impressions with us. I have to apologize for the picture you gained on your recent visit. I will pick up the points you have mentioned and will work with the team on improvements. Regards, Sven Heberling Assistant General Manager

100%

Location could not be better, on the opposite side of the road from the Haupbahnhof and Bus terminals, such a good vibe and awesome staff. Didn't eat the food here but if it's anything like the rest of their standards I'm sure it's great.

  • 13th Jul 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello, Thanks a lot for the excellent review. Hope to see you soon again in Hamburg. Sven Heberling Assistant General Manager

86%

very nice hostel. very close to the main station. nice bar and rooms

  • 13th Jul 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, Thanks for the comment about your recent visit. We will work on the areas, where we have not been able to completely convince yet. Whenever travelling next Generator will be there for you. Sven Heberling Assistant General Manager

77%

It's in a business area an far from the party places .. It's a big hostel almost looks like a hotel and extremely close to the train station but if you want to go out you need to take a taxi

Owner Comment (Hide)
Hello, Thank you for your feedback. I really regret that the team was not convincing. Also I wonder about the location score. We have the underground directly in front of the hostel and it takes only 7Minutes to Reeperbahn. Just check it out on your next trip to Hamburg. Sven Heberling Assistant General Manager

100%

Great. Great atmosphere. ALOT OF PEOPLE I would recomand it if you want those stuff. Really big hostel, the bar is great and its a great place to check up with other travelers. Also theres no age limitation but the place is so big it doesnt metter at all. Highly recomanded!

Owner Comment (Hide)
Hi, wow, that is a brilliant review and I would really like to thank you. It is very nice to see that we left such an impression. Come and see us again on your next trip to Hamburg. Sven Heberling Assistant General Manager

77%

I had a comfortable stay here. It was super clean and quiet in the rooms and the beds were comfy. Literally right next to the train/bus station. Very secure with big metal lockers under the bunks. However, no kitchen and no outside drinks allowed. Staff was less than enthused about their jobs. The nicest staff member was the security guard :) This is one of the those European hostels that is only interested in generating money (note the pun haha).

Owner Comment (Hide)
Hi, Thank you for the review. I regret that we left such a picture. Our aime to be more than a hostel, but not a hotel. We will work intensively on an improvement. Hope you will not turnaway from Generator and chose to stay with us again in the future. Sven Heberling Assistant General Manager

86%

Brilliant hostel, loved everything about it was a great place to chill out and great rooms. Everything was great, also had such a good time there, just the toilets inside the rooms were weird and really small and out of place.

Owner Comment (Hide)
Hi, many thanks for your recent stay and the feedback. The toilets were mentioned very often, but we have larger bathrooms on every floor to share. Maybe you want to try them out on another trip to Hamburg. You would be very welcome. Regards, Sven Heberling Assistant General Manager

89%

Great place, nice and clean, and has a everything you need and is good value for money

  • 10th Jul 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Hi, Thank you for sharing your impressions with us. Good to see that you had a good time in Hamburg. Whenever travelling next, I hope you will chose Generator again. All the best, Sven Heberling Assistant General Manager

77%

This is a really big hostel but it still manages to have a great atmosphere. Cool bar, cafe and chill out areas. Rooms were very clean and had ensuite, which was great, although they were pretty small. The pub crawl and free walking tours pick you up from generator hostel which is fantastic! And it's literally next to central train station, although a little bit of a walk (or few train stops) from the cool areas like as St Pauli.

Owner Comment (Hide)
Hi, Thanks a lot for the overall good review. Hope to see you next in Hamburg again. Regards, Sven Heberling Assistant General Manager

57%

Hostel was full of a school group which didn't help the atmosphere. The staff weren't friendly or helpful. The rooms don't have air conditioning or windows that open very far - low air flow! The toilet and shower rooms were tiny! Saving grace is the security. There is a guard at the door, to access the rooms you need a keycard and each bed has lockers that can fit a pack. Each bed had its own light and charging socket but mine didn't work. It was conveniently near train station but that's all.

Owner Comment (Hide)
Hello, Thanks for letting us know about your recent stay. I am sad that we did not leave a better impression, as we have so much more to offer. We will work on the areas mentioned. Regards, Sven Heberling Assistant General Manager

97%

The hostel's bar was one of my favorites, great place to meet people. Pretty regular/good hostel besides that.

Owner Comment (Hide)
Hi, wow, that is a great review. Would be great to see you next at Generator again. Cheers, Sven Heberling Assistant General Manager

54%

El hostel es muy lindo! Lástima que es el staff no sabe tratar con turistas! Me dejo un gusto amargo de nuestra estadia! Con una simple sonrisa las cosas hubieran sido distintas. No te dejan llevar comida de afuera, pero cuando pides SU comida te miran con mala cara! Lo mismo en recepción! No lo recomiendo!

Owner Comment (Hide)
Hola, gracias por tu comentario y lamentamos muchísimo lo que ha pasado. Queremos mejorar la experiencia de nuestros hospedes en Generator y por eso trataremos tu opinión con máxima atención. Te deseamos un buen viaje y en Generator serás siempre bienvenido. Saludos, Sven Heberling

100%

Great location!

Owner Comment (Hide)
Hi, wow, top score! Thank you so much for the fantastic rating. We will work hard to keep up with the good impression you gained. All the best for your travels, Sven Heberling Assistant General Manager

74%

Though my room was mistakenly booked twice, they were very nice compensate me with free breakfast. The hostel is in general pretty good, but the showers are quite narrow and in summers, it can be very hot. It would have been too to at least have a fan. The location isn't bad, since the Main Station is right near by, but the area can seem a bit sketchy in the evening.

Owner Comment (Hide)
Hi, thanks for the constructive feedback. We have reacted on your comment and have now fans to borough. For the mix up with your allocation I have to apologize. Please be assured that we do not make double bookings. Hope to see you again in Hamburg soon. All the best for your travels, Sven Heberling Assistant General Manager

77%

On the one hand it seemed lively though on the other it seemed understaffed with only one person serving at the bar (hardly enough for a party). Ensuite bathrooms are tiny, only good enough to get wet in - shaving or cleaning your teeth is a challenge. Every floor has larger private bathrooms too though. Good location, although if you're a party animal you might like it better nearer Reeperbahn / St Pauli on the otherside of town.

Owner Comment (Hide)
Hi, thanks for the detailed review. I regret that you suffered under the staffing in the bar. Please be assured that we have already reacted to prevent other guests of making the same experience. Whenever you are around again, I hope you will chose us again. Regards, Sven Heberling Assistant General Manager

83%

It is located just next to the main station which is great if your just in Hamburg to transfer for the bext train. Facilities are good with lockers under the bed that can fit a large backpack. There a keycards to every entrance at the hostel so you feel secure even the area outside is a bit dodgy at night.

Owner Comment (Hide)
Hi, thanks for sharing your impressions with us. The scores you have given us are really nice, but we will continoue our work on being the best hostel in town. Hope to see you next.. Sven Heberling Assistant General Manager

57%

we were so disappointed the staff was very unfriendly, the bathrooms are really small, there wasnt air conditioner the room was very hot and everybody was angry about. the price we paid was not as we tougth it would be

Owner Comment (Hide)
Hi, Thank you for your feedback I regret that you made such a bad experience in Hamburg. Please be assured that we will address the issues internally. Unfortunately we will not be able to install an air conditioning system. Hope you will now not turn away completely from Generator. Regards, Assistant General Manager

74%

Great location and friendly staff. TINY showers but lockers in rooms were great. Rooms were incredibly hot in the summer as our window was broken

  • 2nd Jul 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi, Thank you for sharing your impressions of the recent visit. I am very sorry that you suffered under the very unusual heatwave in Hamburg. The window has been fixed now. Hope you will visit Generaot also in the future. Regards, Assistant General Manager

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