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Generator Hostel Hamburg Reviews

Steinorplatz 3, Hamburg, Germany

Reviews & Ratings Explained

85%

Rating
2465 Total Reviews
  • 82%Value For Money
  • 89%Security
  • 94%Location
  • 81%Staff
  • 82%Atmosphere
  • 86%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

Great location and easy access to everything! The snacks vending machine is a bit expensive. Management might think to lower as convenient store is a round corner.

Owner Comment (Hide)
Hello, Thank you for your comment and the suggestion. We are in the process of re-thinking our offer in the vending, so therefore your review is very welcome. Hope to see you on your next trip to Hamburg again. Sven Heberling Assistant General Manager

91%

Generators a generally good value. Typical hotel style hostel, clean safe, helpful staff. The bar is pretty decent and the location is really good. Right in front of train station and ZOB if your taking busses. Theres no kitchen but these kind of hostels mostly dont have one. Perfect if your doing a night or two.

Owner Comment (Hide)
Hello, thank you for your comment. We are glad that you liked the stay with us. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

94%

Girls? Check. Location? Check. Bar? Check. View? Check. What's not to love?

  • 29th Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hello, Thanks for the good scores. I love your comment. It is great. Hope to see you soon again at Generator. All the best for your travels, Sven Heberling Assistant General Manager

80%

Generator Hamburg has good facilities and is always clean, but is very sterile and has almost no atmosphere, probably because it's so big. The breakfast wasn't worth the 5euros, unless you can eat a whole box of muesli, and my locker was broken so it wasn't particularly secure either. Okay for the price, but not great for meeting people (even though I was in the communal areas mostly, but still found it close to empty at all hours).

Owner Comment (Hide)
Hello, Thanks for the review. I really regret that your stay was not as expected. We always aime that our guests are meeting eachother and therefore have build in a lot of places where this should happen. Unfortunately you must have been there on low season. I would be delighted if you will try Generator in the future again. If not Hamburg maybe one of our other exiting hostels. All the best for your travels, Sven Heberling Assistant General Manager

74%

faciliites are very poor, very small toilett/shower/washing-compartments, even the sink (about 10x10 cm) was so small that you can't brush your teeth properly without doing some weird gymnastics, no kitchen, no fridge, no eating room: so you are forced to eat costly at the bar/restaurant on the ground floor

Owner Comment (Hide)
Hello, Thank you for your valued feedback. I really regret that our facilities were not to your satisfaction. We have additional bathrooms on every floor, that are offering more space and comfort. I hope you will chose Generator, in Hamburg or one of the other exiting destinations, in the future again. All the best for your travels, Sven Heberling, Assistant General Manager

89%

I read a few bad reference about the cleanliness of the place and I was a bit worried but the place was really a big surprise. It's a big hostel but it's managed in a really proficient way.Rooms are clean and tidy and the bathrooms as well. The only negative note are toilets and showers in the room ...they are ridiculously small! Come on guys WTF!

Owner Comment (Hide)
Hello, thank you for your feedback. We are really happy to see that you enjoyed staying with us. Yes it is true that our bathrooms are not huge and we are sorry for that, but we wanted to give every room it’s own bathroom. Additionally there are bigger shared bathrooms on each floor. We would be delighted to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

86%

Good position, good service, I would reccomed it!

Owner Comment (Hide)
Hello, thank you for your review. We are delighted to see that you liked our service. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

89%

unbelivably good location really close to train and bus station! and facility was perfect even though in the room shower and toilet were too small I can use another shower room outside my room so it was no problem at all

Owner Comment (Hide)
Hello, thank you for your comment. We are glad to read that you liked our hostel, we would be happy to welcome you again. Best wishes Martin Major Front of House Manager

89%

One of the better hostels I have stayed in. Excellent location and love the solutions in the doorms

  • 17th Jan 2015
  • Novice Nomad
  • Anonymous
  • Norway
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello, thank you for your feedback. We are looking forward to welcome you again. Best regards Martin Major Front of House Manager

91%

Great location, great security. Everything was very clean. A lot of comfortable places in the hostel where you can hang out and relax. I would definitely stay there again and recommend is to my friends.

Owner Comment (Hide)
Hello, thank you for your comment. It is nice to see that you enjoyed staying with us. We hope to welcome you again soon, or your friends. Best wishes from Hamburg Martin Major Front of House Manager

71%

Staff come across a bit cold. Rooms are standard, it's a chain hostel after all. En suite bathroom is nice, though incredibly tiny! Overall average experience.

Owner Comment (Hide)
Hello, thank you for your feedback. We are very sorry that you had the impression that our staff is a bit cold. We would be happy if you could give more information about that. We are not able to turn back the time, but we would be glad if you would give us a second chance. Best wishes from Hamburg Martin Major Front of House Manager

89%

Great location. Clean and safe. Showers and bathrooms are small, but it's for the space of the rooms. Staff speaks great English and is very helpful.

Owner Comment (Hide)
Hello, thanks a lot for the fantastic review. Hope to see you soon again in Hamburg. Regards, Sven Heberling Assistant General Manager

86%

Wifi strength was poor in our room on level 5.

Owner Comment (Hide)
Hello, Thank you for your feedback. I really regret that you had an issue with our WiFi. Normally it is very stabile. Our engineer is already informed. It would be great if the problem with the internet does not prevent you of staying with Generator again in the future. You are always welcome. Regards, Sven Heberlling, Assistant General Manager

100%

The only downside of this hostel is that the bathroom inside the room is just so tiny but there is the bigger in the hallway

Owner Comment (Hide)
Hello, thank you for your feedback. We are delighted that you had a good time with us. We would be happy to welcome you again. Best regards Martin Major Front of House Manager

94%

It is a nice modern hostel, there are always a lot of people staying there so you would be able to make new friends quickly. The hostel is in a nice area so it's quick to get around the city and right beside a bus station. I had a lot of fun on the free walking tour and saw most of the city and made friends for life. Thank you and keep up the good work!

Owner Comment (Hide)
Hello, thanks a lot for the fantastic review. Hope to see you soon again in Hamburg. Regards, Sven Heberling Assistant General Manager

86%

Great location right at the center, comfy beds own plug next to the bed and excellent wifi, didn't like that there was no kitchen but I knew that going in for a short stay is great

Owner Comment (Hide)
Hello, thank you for your review. We are happy that you had a good stay with us. We would be delighted to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

94%

Generator Hostel is highly recommended.

Owner Comment (Hide)
Hello, thank you for your comment. We are happy that your stay was how expected it to be. We would be delighted to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

77%

Know exactly what to expect with Generator and had a pleasant stay. Somewhere between a hostel and hotel. Great location - walking distance from everything touristy in Hamburg! Facilities are great - wifi is powerful, separate power board for each bed, a toilet and shower in room and free city walking tours leave directly from hostel. Unfortunately laundry facilities are quite limited in comparison to the size of the hostel. Overall, a nice stay!

Owner Comment (Hide)
Hello, thank you for your value feedback. We are glad that you enjoyed staying with us. You are always welcome. Best wishes from Hamburg Martin Major Front of House Mananger

80%

Thr showers in the room waa extra small. I could not even move inside

Owner Comment (Hide)
Hello, thank you for your review. Yes it is true that our bathrooms are not that big. We wanted every room to have their own bathroom. that nobody needs to go out in the morning to take a shower. Additionally to that we also have shared bathrooms on each floor with more space and a hairdryer. We would be happy to welcome you again. Best wishes from Hamburg Martin Major Front of House Manager

57%

First impressions mean a lot to me and when I arrived the check in lady was rude, snappy, miserable and unhelpful. We then made our way up to our room to find we had been placed on the top bunk of 2 beds with people already in them, as we are travelling as a couple it made life very difficult. The beds had dead skin and toe clippings all through them, we slept on our own towels they were that disgusting. Otherwise an ok place to stay, I wouldn't go back though.

Owner Comment (Hide)
Hello, Thanks for the review. I really regret what happened to you. I will do def. a follow up on the incidents you have mentioned. As I am unable to turn back the clock, I would be delighted if you give us another chance. You 2 are always welcome at Generator. Regards, Sven Heberling Assistant General Manager

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