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Jailhouse Accommodation Reviews

338 Lincoln Rd, Addington, Christchurch, Christchurch, New Zealand

Reviews & Ratings Explained

85%Overall Rating

From 282 ratings
  • 92%Character
  • 89%Security
  • 74%Location
  • 85%Staff
  • 82%Atmosphere
  • 87%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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97%

i guess is the coolest hostel in Christchurch!


93%

The staff were great! very accomodating and knowledgable. Unfortunately our stay was spoiled by the noise made by a couple of inconsiderate people who talked in the central common area (and therefore heard by all occupants) in the middle of the night. Unfortunate for a hostel that advertises that they are a quiet place to stay. Otherwise a great stay.

  • Novice Nomad
  • 25 Dec 2012
  • Anonymous
  • Australia
  • All Female Group, 31-40
  • (1 review)

Owner Comment (Show)
Hi there, Thank you for taking the time to rate our hostel and we're glad to see that overall you enjoyed your stay with us. We're sorry that you encountered some noise issues. Our Night Managers are trained to enforce the 'no noise in the atrium after 9pm policy but once they have gone to bed it is regrettably out of our control. We do have a buzzer available on reception to contact the Night Manager should a noise problem go on for too long. Generally we find that most inmates are considerate and adhere to our noise policy but unfortunately some guests are not aware of how noise can echo in our atrium. Once again thank you for your valuable feedback. Kind regards The Jailhouse team

93%

Stayed there for the the Christmas. Awesome place to stay in. A bit far from town if one does not have a car, but overall enjoyed my stay there.

  • Novice Nomad
  • 24 Dec 2012
  • Anonymous
  • Malaysia
  • Female, 25-30
  • (1 review)


77%

The kitchen was a mess due to laze guests, laundry excellent as well as the unique atmosphere.

  • Novice Nomad
  • 24 Dec 2012
  • Anonymous
  • Sweden
  • Male, 41+
  • (4 reviews)


77%

Very spacious rooms. Friendly staff who are happy to help out with any problems. Can be very loud at night - although the hostel does have a 'quiet after 9pm' policy this was not implemented by staff (in fact staff were often the nosiest!) so ear plugs are an absolute must.

  • Novice Nomad
  • 23 Dec 2012
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Hi there, Thank you for taking the time to rate our hostel. it's great to hear that you enjoyed your stay overall. We're sorry that you encountered problems with noise, and we are especially surprised and disappointed to hear that our staff caused some of it. We take noise issues very seriously. Your comments have prompted us to talk to our staff about the importance of leading by example. Our night wardens are trained to enforce the no noise after 9pm policy, but due to guests enjoying Christmas festivities this may not have been as strict as usual. Thank you once again for your valuable feedback. Kind regards The Jailhouse team.

90%

Very interesting stay! Unique experience :)

  • Novice Nomad
  • 18 Dec 2012
  • Anonymous
  • Australia
  • Female, 18-24
  • (4 reviews)


80%

Cool place to stay, but quite a bit out of the city centre. Having said that, we found decent bars and cafes on Lincoln Rd.

  • Avid Traveller
  • 15 Dec 2012
  • Anonymous
  • England
  • Couple, 25-30
  • (14 reviews)


100%

Excellent hostel - best one we stayed in during our visit to New Zealand - December 2012

  • Novice Nomad
  • 13 Dec 2012
  • Anonymous
  • England
  • Male, 31-40
  • (1 review)


80%

The hostel was a bit of a walk to the city centre, but made up for that with character. Good facilities with large kitchen and movie room, staff were also quite helpful. I would recommend staying at the Jailhouse if you don't mind the walk into town!


60%

Kitchen was clean and well-equipped. In general, the staff had very poor local knowledge and weren't much help.

Owner Comment (Show)
Hi there, Thank you for taking the time to rate our hostel and we're glad to hear that you liked our kitchen. We're sorry to hear that some staff were unable to answer some of your questions. You may have encountered a new staff member who hadn't completed there local knowledge training. We hope that they directed you to a more experienced staff member. We also help that you managed to find the Christchurch city maps available at the front desk. Once again thank you for taking the time to rate our hostel Kind regards The Jailhouse team.

100%

Tough to get my bag up the stairs. Otherwise, I loved it. The staff was terrific.

  • Novice Nomad
  • 09 Dec 2012
  • Anonymous
  • USA
  • Female, 41+
  • (1 review)


93%

Brilliant and interesting place to stay. I'd highly recomend it as a must stay when in christchurch.

  • Novice Nomad
  • 08 Dec 2012
  • Anonymous
  • England
  • Male, 25-30
  • (3 reviews)


80%

Decent enough hostel for the short term visitor. I think the place is a novelty and ok for a passing traveller. The lady at the front desk with short dark hair needs to be congratulated as her help narrowly avoided me missing my flight and all my travel plans falling apart. Staff were the best thing about this place and the cleaning was always done to a high standard. Facilities were good but the atmosphere felt a little cold as it kind of all felt separate and that didn't encourage interaction.

  • Novice Nomad
  • 06 Dec 2012
  • Anonymous
  • Wales
  • Male, 18-24
  • (3 reviews)


80%

I stayed at the Jailhouse for about 10 days, more than I first planned to. But as I had problems buying a car and withdrawing money from my Austrian account, I had to stay longer than expected. Unfortunately, I was not informed about BBH and its advantages, I could have saved a lot of money there. Meanwhile another host has advised me to become a member and so I enjoy quite reasonable rates. I have never paid 85 dollars for a room afterwards. As I will return to Christchurch in April, perhaps y

  • Novice Nomad
  • 05 Dec 2012
  • Anonymous
  • Austria
  • Male, 41+
  • (1 review)


90%

The broadband connectivity could be improved.

  • Novice Nomad
  • 04 Dec 2012
  • Anonymous
  • New Zealand
  • Male, 18-24
  • (1 review)


67%

The older woman with the short dark hair is NOT ABLE TO WORK WITH A COMPUTER. Give a different job to her!!! Even selling a T-Shirt was an almost impossible task for her.

  • Novice Nomad
  • 30 Nov 2012
  • Anonymous
  • Germany
  • Male, 31-40
  • (1 review)

Owner Comment (Show)
Hi there, Thank you for taking the time to rate our hostel and we're glad to see that you enjoyed your stay in Jail overall. We can only apologize for your negative experience whilst buying a t-shirt. The staff member you encountered on that day was very new and extremely nervous. Sometimes when there is lot to learn it can take a little bit of extra time to be served. We have taken your comments on board and offered some extra computer training to the staff member in question. Once again thank you for your valuable feedback Kind regards The Jailhouse team

93%

GREAT AND HELPFUL STAFF, good to stay there, rooms are clean, kitchen facilities are great. Nice cinema room with selection of DVD. Alot of informations on what to do. Bike rental for small fee. I would definitely stay there again and highly recommend to everyone, no matter the age! THANK YOU :-D

  • Novice Nomad
  • 28 Nov 2012
  • Anonymous
  • Iceland
  • Female, 31-40
  • (1 review)


70%

Good, but location is not good I think.

  • Novice Nomad
  • 26 Nov 2012
  • Anonymous
  • South Korea
  • Female, 18-24
  • (1 review)


70%

Had some issues with staff who were new and really couldn't answer questions. I know training on the job but really need someone experienced to be available. NOT ENOUGH SMILES and the kitchen gets grubby easily it seems but that is a comment on the guests I suppose.

  • Novice Nomad
  • 26 Nov 2012
  • Anonymous
  • Australia
  • Male, 41+
  • (1 review)


57%

Staff were not helpful, especially the girl at the desk who, when I went to check in, said "I can't help you with that". She didn't offer to get anyone else and she didn't explain why she couldn't. Security isn't great - no lockers and doors that people never lock. Bathrooms were OK, the kitchen was a bit crowded. It was kind of cool being in an old jailhouse, but I'm not sure it was worth the night's stay.

  • Avid Traveller
  • 25 Nov 2012
  • Anonymous
  • Canada
  • Female, 25-30
  • (15 reviews)

Owner Comment (Show)
Hi there, Thank you for taking the time to rate our hostel and we're glad to see that you enjoyed your stay in Jail overall. We can only apologize for your negative check in experience. We pride ourselves in our warm welcome and customer service and satisfaction. The staff member you encountered on that day was very new and extremely nervous. Sometimes when there is lot to learn customer service focus can be compromised. We have taken your comments very seriously and spoken with the staff member in question. We have also provided extra intensive customer service training. With regards to security, there is a locker for each bed in the dorms. They require a padlock which most travellers carry and we sell them in reception for a small fee. As an alternative we also have coin operated lockers in which you insert a coin and take the key. At check in each guest is given their own room key to lock the dorm door which we really encourage. Also on the key fob is an electronic security tag to operate the front door outside reception hours. Once again thank you for your valuable feedback Kind regards The Jailhouse team

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