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Rotorua Downtown Backpackers Reviews

1193 Fenton St, Rotorua, New Zealand

Reviews & Ratings Explained


78 Total Reviews
  • 76%Value For Money
  • 81%Security
  • 97%Location
  • 83%Staff
  • 76%Atmosphere
  • 63%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The kitchen area was poorly arranged and too cramped without enough stovetops to cope with busy mealtime periods. It would be better to get rid of the TV area with couches and replace it with tables and chairs so that people could eat their meals in comfort. The TV was playing too loud all the time. The courtyard area was a good idea, but it should also be a non-smoking area. Better labelling of recycling bins would encourage their use. Male bathroom lights were not working for 2 days.

  • 25th Apr 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 41+
  • (1 review)


Don't stay here unless you have to.


Needs a facelift. The carpets are dingy and frayed and worn. Could do with brightening the place up a bit. The staff didn't really seem to care, apart from the one on reception who I must say was extremely friendly, happy and helpful!! Couldn't fault her at all. Lovely person. The bathrooms were really quite dirty, especially around the sinks with a large build up of scum around/on the hand basins. Felt dirty whenever had to go in there. Was glad not to be staying too long.


Great location but the toilets and kitchen we're quite basic. The staff were very helpful though and it felt very safe.


Extremely basic room, and under equipped fridge/freezer facilities. Needs reading light, a chair or two and a table as minimum in the bedroom. Didn't like the hostel very much, and poor value compared to others we have stayed in this week.


Good location in downtown Rotorua right next to the I-Site tourist info center and walking distance from restaurants. Staff were very friendly. Comfy beds. They have lockers for your valuables, and free wifi, which seems to be unusual in New Zealand.


Very friendly and helpful staff from front desk to cleaners to security. Free wifi is good (temperamental) but still it's free. Loads of free movies, free coffee/tea. Two of three showers in ladies bathroom are powerful. Free hairdryer is nice touch. Would recommend ST bins in ladies bathroom and a hand-dryer instead of towels because they just pile up and look messy. Keep the friendly staff e.g. Kat, Fraser, Arms. Nice place. Would recommend.


I really liked the location of this hostel and the staff were friendly and helpful. The kitchen was clean and well stocked, but the bathroom could have been cleaner and maintained better.


Staff at reception was lovely. Wifi could not be reached in the dorms and also the top bunk was very close to the ceiling meaning it was very awkward for the person sleeping on the top bunk.

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