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Rotorua Downtown Backpackers Reviews

1193 Fenton St, Rotorua, New Zealand

Reviews & Ratings Explained

80%

Rating
21 Total Reviews
  • 77%Value For Money
  • 82%Security
  • 87%Location
  • 86%Staff
  • 72%Atmosphere
  • 76%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

An awesome hostel to stay at! The staff are so friendly and helpful was like being at home. So many movies to choose from on a rainy day! Will definitely be back!


100%

Amazing central city location, walking distance to supermarkets, bars, restaurants and the bus terminal is right across the road. Recently redecorated, great facilities. Excellent staff. I recommend to everyone - I will definitely stay here on my return.

  • 14 Apr 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


20%

Lousy dirty hostel with thin walls.


86%

Really loved our stay at this hostel. The staff was awesome - really nice and helpful with both suggesting things to do and making arrangements for us to do the things they suggested. Rooms and bathrooms were clean and we were close to everything that we wanted to do in Rotorua. Would definitely stay here again!

Owner Comment (Hide)
Thanks guys!! Glad you enjoyed your stay!! Look forward to seeing you next time :)

86%

Nice and quiet at night and lovely comfy bed very clean

  • 04 Mar 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 31-40
  • (1 review)


66%

Excellent location, walking distance to the main strip, lake, and bus stop. Beds are extremely hard! The bathrooms/toilets were clean and facilities were good enough. Good value for money.


63%

The beds are hard as planks and you don't get a good sheet to cover them so everyone 'll end up half-sleeping on the bare mattresses, not very hygienic. Facilities are fine, television has many many movies for a rainy day, but service is not all that. Our booking hadn't come through correctly from Hostelworld and they made us walk back and forth between people and re-explain and re-explain even though it was not our fault and honestly their problem, but once it was all settled they were nice.

Owner Comment (Hide)
Thank you for your feed back we appreciate you have taken the time to review our property. As our hostel has recently opened in December we have brand new beds, we have taken your feedback to the manufacturer and asked if this problem will get better over time and we are happy to report the answer is YES!! All of our beds have mattress protectors on them, however we will look into using two sheets in the future. At the moment we use one bottom sheet and 1 duvet. With regards to the error with your hostelworld booking, we had never come across this problem before and it had us all baffled. We hope you enjoyed your stay here in Rotorua and would love to see you back again. Kind Regards The Team At Rotorua Downtown Backpackers

60%

The kitchen was too small and the private doblebed room has no window and smells so bad because of the new materials and no ventilation. They charged me for using credit card more than other hostels.

  • 30 Jan 2013
  • Novice Nomad
  • Anonymous
  • South Korea
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for bringing these issues to our attention. We are currently addressing the situation and will do our best to make our facilities more accommodating. Once again thank you for bringing these issues to our attention. We hope to see you again in the near future. The Crew at Rotorua Downtown Backpackers

91%

Great hostel, one hour free wifi, clean and staff were great. Lots of movies on the TV but no free daytime parking.


97%

Wonderful place! Walter and the team made everyone feel so welcome. Bathrooms are clean as is everywhere else. The only downside is that the beds are rock solid but apart from that I have nothing negative to say. Just a lot of superlatives.

  • 18 Jan 2013
  • Novice Nomad
  • Anonymous
  • Scotland
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you so much for your feed back. We are glad you enjoyed your stay, and hope to see you with us again in the near futuer. The Rotorua Downtown Backpackers Crew

83%

Everyone was so accommodating and extremely helpful! They arrange everything for you and the location is perfect.

Owner Comment (Hide)
Thank you so much for your feed back. We are glad you enjoyed your stay, and hope to see you with us again in the near futuer. The Rotorua Downtown Backpackers Crew

100%

Great place, close to bus stop and iSite. Recently refurbished.

Owner Comment (Hide)
Thank you so much for your feed back. We are glad you enjoyed your stay, and hope to see you with us again in the near futuer. The Rotorua Downtown Backpackers Crew



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