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Taupo Urban Retreat Reviews

65 Heu Heu Street, Taupo, Taupo, New Zealand

Reviews & Ratings Explained

87%Overall Rating

From 84 ratings
  • 86%Character
  • 84%Security
  • 91%Location
  • 90%Staff
  • 85%Atmosphere
  • 82%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
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100%

It was the first hostel my friend and I have stayed in and we had a lovely time. A fanstastic introductory experience to hostels.

  • Novice Nomad
  • 17 May 2013
  • Anonymous
  • New Zealand
  • All Female Group, 18-24
  • (1 review)


90%

good hostel. staff were friendly and helpful. clean facilities. excellent kitchen and common area.

  • Novice Nomad
  • 15 May 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


97%

Cool hostel! Spacious private rooms. Great atmosphere for the younger crowd when everyone gets together at night. Central location. Staff were quite friendly and helpful. Thanks!

  • Avid Traveller
  • 02 May 2013
  • Anonymous
  • Australia
  • Couple, 18-24
  • (10 reviews)


93%

Like being back in college again - bar w/pool tables, common dining tables, clean-enough w/lively residents. Both nights people were around drinking and cooking together, not too loud but fun. Staff helped me with advice and making reservations. Lockers in rooms, hostel doors lock at night. Bikes available for hire, activities offered by hostel each night. Only complaint would be the sweaty smell, and fyi the residents were generally about 19-22; young crowd. Block from town, short walk to lake.

  • Novice Nomad
  • 27 Apr 2013
  • Anonymous
  • USA
  • Female, 25-30
  • (3 reviews)

Owner Comment (Show)
Thank you for your feedback and we are glad you enjoyed your stay!

90%

Good vibe, helpful staff! Loved the $7 meal and a beer option. Just don't loose your key.. $20 key deposit lost :(

  • Novice Nomad
  • 21 Apr 2013
  • Anonymous
  • Wales
  • Male, 25-30
  • (3 reviews)


73%

Chili dinner is good for 5 bucks! Clean hostel, well stoked kitchen, nice staff. Co ed bathrooms would be the only downside.

  • Novice Nomad
  • 15 Apr 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (3 reviews)

Owner Comment (Show)
Thank you for your comments :-) As well as the communal bathrooms we do have Female and Male facilities downstairs. We will put some signage uo so future guests know they have an option. Enjoy the rest of your travels.

97%

Brilliant hostel. Very friendly welcome by owners. More than happy to help. Great communal area and ridiculously cheap bar with lots on offer. Even had Scottish Irn Bru for the hangover! Rooms clean. Would definitely recommend and stay again.

  • Novice Nomad
  • 13 Apr 2013
  • Anonymous
  • Scotland
  • Female, 25-30
  • (2 reviews)

Owner Comment (Show)
Thanks for your great feedback, so pleased you enjoyed your stay. We love the reaction we get for stocking Irn Bru :-) Happy travels.

80%

In the four bed dorm the power point was behind one bed so using it was very difficult all the others except the one sleeping in that particular bed. No free wifi otherwise all good.

Owner Comment (Show)
Thanks for your comments. We have tried to alleviate the limited power supply in rooms (original desin was certainly lacking there!) by providing power staions in some of the communal areas and keep looking at more options now that a lot of people are travelling with so many devices that require power/charging!

77%

It was a nice stay, just few days, the hostel is nice with the bar inside but i've been sting by some bed bugs during my sleep, so annoying, i'm not sure it's about the cleanness but... otherwise good staff, location

  • Avid Traveller
  • 09 Apr 2013
  • Anonymous
  • France
  • Male, 18-24
  • (12 reviews)

Owner Comment (Show)
Thanks for your comments and we are glad you also found positives to say about your stay with us. Unfortunately bed bugs are an international problem and no matter how much money and time and effort we spend (and it is a LOT!) this problem will not disappear until ALL accommodators and carriers (buses/planes/campervans) take action. Short of heat treating every person and their luggage as they walk through the door we are at the mercy of these pesty creatures hitching a ride into our hostel. Our dedicated staff do their very best and we also use an expert to keep our rooms checked and treated in need. All I can say is that they are less harmful than mosquitoes but get a worse reaction when found!

80%

Busy hostel but good kitchen area although it doesn't have an oven. No comfortable area for watching tv or reading. Built towards younger people and a party atmosphere which is good if that's what you want.

  • Novice Nomad
  • 09 Apr 2013
  • Anonymous
  • England
  • Female, 18-24
  • (2 reviews)


80%

Try the Chili!

  • Novice Nomad
  • 05 Apr 2013
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
The boys have certainly perfected the chilli recipe this year! Hope you also enjoyed everything else Taupo has to offer.

77%

Fine hostel. Almost affordable WiFi, clean, was a party hostel but had amazing sound proofing. We were in our room pretty early and didn't hear a thing.

  • Globetrotter
  • 03 Apr 2013
  • Anonymous
  • Canada
  • Female, 25-30
  • (24 reviews)

Owner Comment (Show)
At $4 for 24 hours unlimited we can't make it much cheaper. However we do offer all guests 1 hour free internet on our house computers. Hope you enjoy the rest of your travels.

90%

Nice hostel. Really good chili - only 5 NZD. Great place to stay!

  • Novice Nomad
  • 31 Mar 2013
  • Anonymous
  • Germany
  • Mixed Group, 25-30
  • (5 reviews)

Owner Comment (Show)
So glad you enjoyed your stay. Thanks for the great feedback.

97%

Great cheap chilli served which is a good deal! Cheap unlimited wifi! Staff were more than willing to help you book activities and suggest things to do! A nice atmosphere in the communal areas with pool tables etc. Kitchen was also very usable. A clean hostel and a good place to stay in Taupo- Great location!

  • Globetrotter
  • 28 Mar 2013
  • Anonymous
  • England
  • Couple, 18-24
  • (23 reviews)

Owner Comment (Show)
Thanks for the feedback. Great to hear you enjoyed your stay.

80%

We stayed at double room and that was nice: clean room, comfy bed and own shower and toilet. The only minus point was that you could hear the music from the common area, but it stopped after 10 pm. Big and well-equipped kitchen.


97%

Best Chili ever! 😉

  • Novice Nomad
  • 19 Mar 2013
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


87%

A nice hostel with friendly staff. It must be part of the 'Experience NZ' hostels as there were a lot of people to mix with and have a drink with at their very cheap bar, but it wasn't too noisy when you wanted to sleep= best of both worlds.

  • Avid Traveller
  • 18 Mar 2013
  • Anonymous
  • England
  • Couple, 18-24
  • (12 reviews)


100%

Great hostel. The kitchen was huge; two major sinks, tons of pots and pans, lots of counter space, everything you could ask for.

  • Novice Nomad
  • 14 Mar 2013
  • Anonymous
  • USA
  • Female, 25-30
  • (6 reviews)


90%

The food in the evening for only 7,5 dollar including drink is very good

  • Globetrotter
  • 12 Mar 2013
  • Anonymous
  • Netherlands
  • Male, 18-24
  • (25 reviews)


90%

Friendly staff , clean and lots to do close-by. Probably best hostel I have stayed in


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