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Taupo Urban Retreat Reviews

65 Heu Heu Street, Taupo, Taupo, New Zealand

Reviews & Ratings Explained

85%

Rating
521 Total Reviews
  • 82%Value For Money
  • 85%Security
  • 91%Location
  • 92%Staff
  • 86%Atmosphere
  • 81%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Amazing hostel with outstanding staff!


74%

Great staff and good location. The rooms and facilities were rather small and minimal.


86%

One of our favourite hostels of the trip. Such a good atmosphere in afternoons, with cheapest alcohol in town if you want. We stayed in a double with ensuite and that was great! Good value. Location right in CBD but town pretty small. Overall, would definitely recommend the hostel. Had free wifi but computers were super slow that we ended up buying wifi. Only negative thing I would say about it.


94%

Great hostel, staff really nice and helpful, rooms pretty clean although quite a lot of web and some spiders on the windows and in the bathrooms. Cheap(ish) bar. Clean kitchen. Bit noisy at night as Kiwi Experience use this hostel. Phone available for use for freephone numbers. Overall really enjoyed my stay here and would stay again.

Owner Comment (Hide)
Thank you for your comments, enjoy the rest of your travels :-) Housekeeping are trying to keep ahead of those diligent spiders!

74%

Very helpful staff. Bunk beds are so cheap that a single move from your neighbor wakes you up...


69%

The hostel had a good location to see what lake taupo has to offer. The rooms were tiny though with very little room to store bags. The bathroom floor also flooded every time someone showered which wasn't ideal!

  • 25th Mar 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


97%

A great stay overall. The hostel is comfortable, the staff and other guests always up for banter, the atmosphere friendly and relaxed. Decent prices on the in-house bar too! Location is pretty much bang in central Taupo, so all the bars and eateries are about 2-3 minutes walk away, and attractions easily accessible. Only minor downside: Kitchen was a bit small for the amount of people staying, so it could get a bit messy at times. That seems to happen in nearly every hostel though.

  • 22nd Mar 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


83%

I really liked the rooms and the staff and thought everything was really nice and clean but we did all end up with severe bed bug bites.

  • 21st Mar 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for the comments about the hostel, we are pleased you enjoyed your stay despite leaving with bites of some nature. We have checked the room that you were staying in and there are no signs of bed bugs. This is a major problem within the industry and we are constantly checking rooms and also pay for an outside contractor to thoroughly check our rooms and treat where necessary. We hope the rest of your travels go well, watch out for the sandflies down south, they are pretty determined!

91%

The under bed lockers were great and free use of the computers. Good base for doing the Tongariro Crossing.

Owner Comment (Hide)
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay and hope you were not too sore after doing the crossing. Happy Travels

80%

No windows in the room...

Owner Comment (Hide)
Thank you for taking the time to rate our hostel. Unfortunately some of our rooms are internal but all have air conditioning units to regulate room temperatures. Enjoy the rest of your travels and we look forward to having you stay again if you return to Taupo.

80%

Good hostel located close to the town centre

Owner Comment (Hide)
Thank you for your review. Enjoy the rest of our beautiful country.

57%

Party hostel with very loud music all evening, cramped dorms and generally too many people ammassed in the building. Good for very young people only

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We do advertise we have a bar on site which closes (along with music being turned off) by 10.30pm each night. Urban Retreat welcomes all ages at Urban Retreat and recently had a 70+ male stay with us who thoroughly enjoyed his stay. There are lots of quiet motels and hotels in Taupo which may be more suitable for your next stay.

89%

Was an excellent stay, great place in town, very central, would definitely stay there again.

  • 28th Feb 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
We look forward to having you back :) Thank you for your awesome comments.

89%

I am over 70 years old but I felt quite comfortable between the mostly very young guest of the hostel. Nice atmosphere. Good sleep.

  • 13th Feb 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
We love having all ages come and stay with us, and it is our wonderful guests that create such an awesome atmosphere in the hostel. We look forward to having you stay again next time you come to Taupo :)

100%

Nice hostel, helpful staff, clean and well located.

Owner Comment (Hide)
Thanks for such positive feedback. I have passed on your comments to all our staff :)

100%

Had a great time here - staff were super friendly and helpful, nice atmosphere with the bar and cheap drinks. Great location too.

  • 12th Feb 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)


80%

Very cool hostel, right in town. Has a good kitchen and dining area, a bar and outdoor seating area. Close to everything and has a good vibe. I'd stay here again.

Owner Comment (Hide)
Thank you for your lovely comments, and a big thank you to all of our guests who help create such a great vibe throughout the hostel. We look forward to seeing you if you return to Taupo.

40%

This hostel is full of very drunk people. It is loud at night and very smelly. My sheets had a big dried stain on it that looked like somebody had spat on the bed. Can not recommend it at all!

Owner Comment (Hide)
I am sorry to hear that you did not enjoy your stay with us. Unfortunately we are unable to control how much alcohol guests drink in town (bars open until 3am), however we do have staff on-site who monitor noise levels and can be contacted throughout the night on our free phone number. I do hope you informed the staff on duty about your sheets and that they were able to change these immediately for you. We hope you enjoyed the rest of your travels.

100%

excellent hostel! friendly and accomodating!

Owner Comment (Hide)
Thank you for your wonderful review. We would love to welcome you back if you return to Taupo.

100%

Excellent hostel - very welcoming and helpful will definitely go back!


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