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Taupo Urban Retreat Reviews

65 Heu Heu Street, Taupo, Taupo, New Zealand

Reviews & Ratings Explained

88%

Rating
593 Total Reviews
  • 87%Value For Money
  • 86%Security
  • 95%Location
  • 92%Staff
  • 86%Atmosphere
  • 86%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Not enough showers for girls, liked the free computers. We would stay here again.


100%

Great place, awesome rooms and the common area is really nice. The staff were really helpful and friendly. The bar is great aswell, Happy Hour results in $4 beers. Bike rental is available for $20 for half a day (4hrs). Would really recommend this place to anyone staying in Taupo.


83%

Staff was very helpful booking the crossing which is the only reason we went through tongariro. The rooms were nice but ours was right off the climbing wall area and avert thing echoed into the room. The kitchen was nice, but there were some items they didn't have that they should have - pasta strainer, tea kettle, serving utensils.

Owner Comment (Hide)
Hi there, this might have been meant for another property? We hope you enjoyed your stay in Taupo with us.

100%

Lovely hostel , great staff very helpful ,the place to stay in taupo. Check out the rafting/coffee shop around the corner as well.

  • 28th Oct 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
So pleased you enjoyed your stay in Taupo with us and checked out some of the great places around town. Happy travels :-)

94%

Everything perfect: Staff, Kitchen, Bathrooms, Cleanliness, absolutely great atmosphere. The only negative point : There is no free Wifi

Owner Comment (Hide)
Thanks for your comments. The WiFi is controlled by Global Gossip so not ours to give away, however we provide unlimited FREE internet on our communal computers for all guests which are available during reception hours, we hope you made use of those. Enjoy the rest of your travels.

83%

I really enjoyed my stay: The rooms where clean, the staff friendly and helpful. They have a nice kitchen and meeting room where people meet up and come together.For those who don't want to cook their own food they have the facility of a free meal (but you have to register for that advance) Only negative points: The WiFi was quite expensive and really slow and they didn't seem to have enough bathroom facilities. But in the end it's a good hostel and worth its price.

Owner Comment (Hide)
Thank you for your comments. We think the communal areas work well for our guests to mingle. I must point out that the Chilli meal is actually $5 but still a bargain! The WiFi is run by Global Gossip and has recently been connected to fibre optic so in NZ you don't get much better than that I am afraid . We do have bathrooms scattered through the hostel but a lot of rooms also have their own ensuites. Enjoy the rest of your travels.

69%

The hostel is in a very good location, close to everything and easy to get around! 16 beds room was nice but the door has never lock, didn't feel unsafe though, people in the room was all friendly. only 3 completer for free to use, too many people waiting. It was very clean everywhere in the hostel. a bit expensive for 16 beds room

Owner Comment (Hide)
Thank you for your comments. All guests are offered keys but some choose to share, we cannot monitor whether this room is locked at all times as guests must take this responsibility. The 16 bed dorm is very spacious and we feel the pricing is appropriate. All guests are asked to share nicely with the FREE computers and we find that more guests are using the Global Gossip WiFI so the computers are often free. Enjoy the rest of your travels.

94%

Best stay I had on my one-year New Zealand trip. Got to know lots of friendly people mostly in the kitchen :D The beds are comfortable and the rooms were cleaned every day. The staff was really nice. If you had a problem you can be sure that they are going to help you for example with finding a job or looking for the nearest supermarket. I totally recommend this hostel!!!

  • 4th Oct 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you very much for your great comments, we are thrilled you enjoyed your Taupo experience with us. Happy travels :-)

89%

The kitchen have a lot of stuff. And the rooms also very clean and have a great atmosphere. It was a really good trip.

  • 3rd Oct 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
We are glad you enjoyed your time in Taupo with us. Happy travels :-)

100%

Katie was brilliant. Make sure you ask for a Trevor at the bar

Owner Comment (Hide)
Fantastic :-D We think Katie is pretty awesome too, but that Trevor.....

97%

Great place, super friendly and helpful staff, perfect location. This is the place you want to stay in Taupo

  • 27th Sep 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks for your great comments, we hope your travels continue to please :-)

86%

Very friendly and helpful staff...all good. We enjoyed the stay.

Owner Comment (Hide)
We are glad you enjoyed your stay with. Enjoy the rest of your travels :-)

100%

Clean Bathrooms, hot water, FREE WIFI in the reception. 5 stars just for that. Plus you can get a cheap dinner and drinks there. Be careful serving minors though :(


91%

We book a family room (4 pax) which consisted of a bunk bed and a double bed. There were four of us and the room, aside from the lack of ventilation, was great! We liked the location of the room as it was somewhat adjected to the carpark and we had the toilet outside, almost all to ourselves. The receptionist was very accommodating and friendly! We had a late check-in (7pm) and he was very kind about it.


91%

Great location, fun atmosphere, clean, and helpful staff. It ticks all the boxes. I would definitely stay here again.


80%

It was a pretty noisy night when we stayed, probably because a Rugby team was also there so that affect our stay. Everything else was pretty nice!

  • 9th Aug 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


94%

Staff were really kind and fun, the atmosphere was really good, everybody was talking and interacting! The room was nice, good size and warm!! My friends and I had a great time!

  • 8th Aug 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 25-30
  • (1 review)


100%

Really enjoyed my four nigts, staff went out of their way to help


89%

Were very grateful for staff going the extra mile for us! Cheers guys from the half marathon runners.

  • 2nd Aug 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 25-30
  • (1 review)


100%

Best showers in the Southern Hemisphere. Loved this hostel, loved Taupo. Travelling on my own but never felt on my own

Owner Comment (Hide)
Thanks for your great review, so thrilled you enjoyed all aspects of your stay in Taupo. Enjoy the rest of your travels :-)

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