NOTE: 9 or more guests qualifies as a group booking, change the number of guests to return to normal search.

Taupo Urban Retreat Reviews

65 Heu Heu Street, Taupo, Taupo, New Zealand

Reviews & Ratings Explained

87%Overall Rating

From 64 ratings
  • 88%Character
  • 83%Security
  • 91%Location
  • 90%Staff
  • 87%Atmosphere
  • 82%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
  • Sort reviews by:


90%

Really nice hostel with nice common area and bar where you can buy alcohol and a easy meal up to 10 pm. Nice small and quite TV room. Only minus is that the dorms are a bit small and it was pretty cold around the common area.

  • Globetrotter
  • 03 May 2012
  • Anonymous
  • Germany
  • Female 25-30
  • (23 reviews)


90%

TUR is really good for young adults, but not really for family with kids.

  • Novice Nomad
  • 01 May 2012
  • Anonymous
  • Vietnam
  • Couple 31-40
  • (1 review)


100%

Easily the best hostel we stayed at in New Zealand. Good location and facilities. Very clean and new. However the staff stand out above all else. Absolutely brilliant staff who go so above and beyond the call of duty to help you! Tom and Claire were so so helpful and friendly helping us book up loads of activities and to top it off for the majority of the activities you get picked up right outside the hostel. So glad we stayed here and thanks for an awesome time!

  • Novice Nomad
  • 25 Apr 2012
  • Anonymous
  • England
  • Male 18-24
  • (1 review)

Owner Comment (Show)
Thank you so much for your feedback. So thrilled you had such a good time in Taupo. We think our crew are pretty awesome, it is nice to hear it from you too :-) .. Kerry (owner)

100%

We really enjoyed our stay at Taupo Urban Retreat! Very clean and the room was a nice size. The staff were friendly and very helpful in finding things around the area. I would definitely stay there again!

  • Novice Nomad
  • 20 Apr 2012
  • Anonymous
  • USA
  • Couple 25-30
  • (1 review)


100%

We enjoyed our stay here, ideally located and easy to get to places. The prices were very good and so were the facilties, mainly the bar - which is great to talk to and meet people. The staff are amazing and very friendly, very helpful for anything we needed. Good prices in the bar, very cheap. Very clean and nice hostel, relaxing and general enjoyable stay. Is the best hostel we have stayed at whilst in New Zealand and all backpackers should give it a try.

  • Novice Nomad
  • 19 Apr 2012
  • Anonymous
  • England
  • Male 18-24
  • (1 review)


97%

Thank you very much guys! Specially you, Tom! You made my day(s) and helped to make my life easier by booking me to buses and stuff. It was great to stay with you. Br., The Finnish guy


97%

Spacious dorms with storage under the bunk beds. Funky bar and reasonbly equipped kitchen. An hour's free internet is included for every night you stay, which is helpful. Staff were very friendly and welcoming.

  • Novice Nomad
  • 09 Apr 2012
  • Anonymous
  • England
  • Female 18-24
  • (6 reviews)


100%

Awesome place to stay! staff is amazing and the common area is really cozy. best stay in our 4 months of travel. Tom is cool!

  • Avid Traveller
  • 03 Apr 2012
  • Anonymous
  • Sweden
  • Mixed Group 18-24
  • (11 reviews)


73%

Good location and really friendly helpful staff, rooms weren't anything to great would be very hot in the summer no air flow or real windows. But nice and close to the city center and good car parking.

  • Novice Nomad
  • 24 Mar 2012
  • Anonymous
  • New Zealand
  • All Female Group 25-30
  • (1 review)


80%

The staff was the best part. Also, free wifi was a plus.

  • Novice Nomad
  • 22 Mar 2012
  • Anonymous
  • USA
  • Female 25-30
  • (1 review)


100%

Besides the fact that they have very affordable prices, their staff is very friendly and helpful. The rooms are ok, mostly dorm rooms but I love the fact that all the bunks have a box attached to secure our bags and valuable items. The atmosphere is great. The only downside is that their bar closes at 10 PM,

  • Novice Nomad
  • 16 Mar 2012
  • Anonymous
  • USA
  • Female 25-30
  • (1 review)


67%

Got a room which had no windows in the dorm room and also no window but a very noisy fan in the ensuite bathroom. This fan would only run when the light was on, but not longer. The floor in the bathroom had no separate areas for shower and the rest so using the toilet after someone took a shower you were guaranteed to get wet feet. Overall I was not impressed. Reception staff was friendly although I don't get why there is no 24h reception like in other hostels.

  • Novice Nomad
  • 05 Mar 2012
  • Anonymous
  • Germany
  • Male 25-30
  • (7 reviews)

Owner Comment (Show)
Thank you for your comments. I would like to point out that the room does have a window but as an internal room it does not open out of the building. The fans are designed to operate with lights so that they are energy efficient. The bathroom is designed for disabled use as well but we also think the original design could have been better. Tthere should have been a squeegee provided to assist clearing excess water. Of the 9 hostels operating in Taupo, only 1 has 24hr reception and this is a big corporate hostel whom can absorb the staffing costs. Most others in town actually close reception at 8pm so we feel that 10pm is more than adequate. We also have night porters on site for after hour check ins by arrangement.

97%

Very nice hostel. Free internet is nice, but it would be better with wi-fi, of course. The fact that they close the reception area at 10 pm might be annoying as well. Staff very helpful and patient. Very well located. Very clean.

  • Globetrotter
  • 27 Feb 2012
  • Anonymous
  • Canada
  • Male 25-30
  • (39 reviews)


100%

The 16 bed dorm was definitely a great place to sleep! I was apprehensive at first but it is a 2 story room with heaps of space between bunks. The staff were extremely friendly and the only problem with the hostel was that the 3 computers that they had for internet were always in use (They should get wifi)

  • Globetrotter
  • 25 Feb 2012
  • Anonymous
  • Canada
  • Male 18-24
  • (30 reviews)

Owner Comment (Show)
Thank you for you comments, we are glad you enjoyed your stay. We are presently working with a company to get wifi installed :-)

83%

Wonderful place but GET WI-FI!

  • Novice Nomad
  • 13 Feb 2012
  • Anonymous
  • Australia
  • Male 31-40
  • (7 reviews)

Owner Comment (Show)
Hey, We are so glad that you enjoyed your stay. We are currently looking at WIFI and fingers crossed will be up and running shortly. Unfortunately we will not be able to offer this for free but we will still have free internet on our house computers.

100%

Awesome hostel, great staff, great character, really chilled out place. Clean and located near the awesome taupo ropeswing!

  • Novice Nomad
  • 11 Feb 2012
  • Anonymous
  • England
  • Male 18-24
  • (9 reviews)


67%

Was only here for one night but enjoyed my stay. The communal areas are very good. Dorm room had good ventilation so it didn\'t get stuffy like some do. Kitchen was a bit small but the free internet was a nice bonus.

  • Novice Nomad
  • 05 Feb 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


93%

One of the nicest hostels Ive stayed in. Room 21 is awesome :) really clean and comfy place. Staff are cool, bar is cheap, bed is comfy! Definitely stay there next time we go Taupo

  • Novice Nomad
  • 04 Feb 2012
  • Anonymous
  • Ireland
  • Female 18-24
  • (1 review)


87%

Nice location, nice atmosphere!

  • Novice Nomad
  • 31 Jan 2012
  • Anonymous
  • China
  • Male 25-30
  • (1 review)


93%

Thanks to all the staff at the base in taupo when my booking got messed up and they happily obligued me with a great dorm great bar it is unfortuate that it is too near the dorms and that the music does not finish until 3am perhaps it would be fairer to stop the music at 1am apart from that I would happily reccomend this hostel

  • Novice Nomad
  • 11 Jan 2012
  • Anonymous
  • England
  • Female 31-40
  • (3 reviews)


« first « Prev 1 2
(31 results)


View all Taupo Hostels

Please give us your feedback