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Taupo Urban Retreat Reviews

65 Heu Heu Street, Taupo, Taupo, New Zealand

Reviews & Ratings Explained


754 Total Reviews
  • 79%Value For Money
  • 81%Security
  • 88%Location
  • 87%Staff
  • 81%Atmosphere
  • 75%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Beware this is a nomads hostel and therefore the rooms are rather dirty and smell. This is more due to the clientele attracted by this type of party hostel. I was in the 6 bed mixed ensuite, I don't think it was with the extra money as the bathroom wasn't very nice and was located beside the front door resulting in being woken by the crowds leaving for the crossing in the morning, or people smoking and chatting outside.

Owner Comment (Hide)
Thanks for your feedback, we are sorry you did not enjoy your stay. We hope you came to the staff with any complaints as there were other rooms available during the time you stayed. It is difficult to deep clean rooms daily when guests are already occupying the shared rooms, but they should be cleaned and aired as much as possible, we have taken this up with our housekeeper.


Great hostel, great place, great staff. Everything was great.

Owner Comment (Hide)
Awesome :-) thanks so much for letting us know you enjoyed your stay with us. Happy travels.


Good location


great location, friendly staff, nice pub inside - beds not clean!

Owner Comment (Hide)
We are glad you enjoyed your stay, I hope you let our staff know about the beds so that the issue could be rectified with a smile :-)


Good place to meet other travelers!


it is very good to stary there.

  • 3rd Apr 2015
  • Novice Nomad
  • Anonymous
  • India
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your feedback :-)


Typical hostel in which is very likely to meet new people and socialize. The bar at the entrance serves really cheap alcohol and the living room could become a dancefloor if you are there in the week-end!! The position is excellent and staff were friendly and helpful.

Owner Comment (Hide)
Thank you for your comments. Happy travels :-)


pretty nice place

Owner Comment (Hide)
Thank you :-)


Not bad but reception closes a bit early so be warned if planning on a late arrival. Staff resolved a mix up with room allication and quickly put us in a much cleaner, empty 6 bed dorm at short notice.

Owner Comment (Hide)
Thank you for your feedback. We would like to point out that our reception closes between 9.30 and 10pm which is later than the 9pm quoted on this website and we are one of only 2 hostels in Taupo open later than 8pm. We do have Late check-in capability which just needs to be pre-arranged directly with us. We hope you have enjoyed your travels.


The front desk staff were so helpful! They had great suggestions for activities to do, as well as places to eat.

  • 20th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your positive comments, we are pleased you enjoyed your time in Taupo :-)


The 4 beds room is very small with not enough space to store everyone's staff. No curtains on the window and a bit noisy. No WiFi, 3 computers are available at the reception for all the guests. Few showers available whit no instant hot water. The hostel is well located but all the services are to be paid (including the bike rentals). Good deals available for purchasing food and drinks.

Owner Comment (Hide)
Thank you for your feedback All dorm rooms have large storage drawers under the bunks, we can only hope that all guests utilize these in consideration of each other. There are blinds so no we do not have curtains as well. There is Global Gossip Wifi available in the hostel which should have been advised on check-in we apologize if this was overlooked. We provide the computers in reception which are free for all guests. The hot water is continuous, we do appreciate guest advising us of problems


very nice hostel, clean, nice kitchen. my room had no curtains so it wasnt dark at all, might be a problem for a light sleeper (not me!)

Owner Comment (Hide)
Thank you for your comments, we hope you have enjoyed the rest of your travels in NZ


Staff were really nice and helpful, plus you can get a bar meal and a beer for $8 not too shabby.. Plus cheap beers in the hostel bar! The dorm I had was slighty on the small side giving not a lot of room for bags but hey I didn't spend that much time in the dorm.

Owner Comment (Hide)
Thank you for your comments, we are glad you enjoyed the bar and meal :-) We hope you have enjoyed the rest of your time in NZ


Enjoyed my stay!

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