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U Hostels Reviews

Calle Sagasta 22, Madrid, Madrid, Spain

Reviews & Ratings Explained

91%Overall Rating

From 379 ratings
  • 90%Character
  • 93%Security
  • 91%Location
  • 89%Staff
  • 90%Atmosphere
  • 95%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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100%

The location is excellent, the staff is very nice, the rooms are clean and beautiful and the common areas are very fun. I totally recommend this luxury hostel.

  • Novice Nomad
  • 06 May 2013
  • Anonymous
  • Colombia
  • Female, 18-24
  • (1 review)


80%

the room is very big and clean~

  • Novice Nomad
  • 06 May 2013
  • Anonymous
  • China
  • Female, 18-24
  • (2 reviews)


87%

Was not clear to me that I would need to provide my own lock for locker-- would have brought one if I had known this before I arrived. Bathrooms on first floor were out of toilet paper multiple times in my 24-hour stay!!! Really helpful staff members at the desk, and very friendly too.

  • Novice Nomad
  • 05 May 2013
  • Anonymous
  • USA
  • Female, 25-30
  • (2 reviews)


93%

Fantastic hostel! If I come back to Madrid I will definitely stay here again and would recommend it to everyone. Location is fantastic, easy to get everywhere, everything you need near by and very safe. Room was clean, spacious and well equipped. Staff were great, especially Erica, whose walking tour was brilliant. I would really recommend doing that and also the flamenco night as well. Only -ve points were that there was not terrace or vending machine as advertised.

  • Novice Nomad
  • 04 May 2013
  • Anonymous
  • England
  • Female, 25-30
  • (5 reviews)


100%

nice staff, great design and atmosphere, I loved it.

  • Novice Nomad
  • 04 May 2013
  • Anonymous
  • Argentina
  • Male, 25-30
  • (5 reviews)


87%

Enjoyed it, I appreciated not feeling out of place for being older than the typical guest.

  • Novice Nomad
  • 03 May 2013
  • Anonymous
  • USA
  • Female, 41+
  • (2 reviews)


70%

The hostel was fine. I was only staying for a night but for what I was paying I was expecting a little more. The room and bathroom was very clean, but the kitchen was pretty messy and didn't seem large enough for the size of the hostel. Beyond that I think it seemed like a really nice place to stay. Overall, I'm not sure it was worth the few extra Euros I paid for it though. . .

  • Novice Nomad
  • 01 May 2013
  • Anonymous
  • USA
  • Female, 25-30
  • (3 reviews)

Owner Comment (Show)
Dear Client, We appreciate your feedback. We can assure u that there is no hostel in Madrid like U Hostels, our quality, comfort, cleanness and atmosphere are normally beyond everyone expectations. Of course, this is something personal, but we really work hard in order to make a great Madrid experience! We try to give you the quality of a Hotel for a price of a hostel, maybe for a little more than other low quality hostels, but for sure worth. ie, we clean showers few times a day, HQ matress

90%

Good location, breakfast is just 2 pieces of toast and juice but that's all you really need. Really nice clean rooms would stay again - quite a large hostel but really quiet with helpful staff and good security.

  • Novice Nomad
  • 01 May 2013
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (3 reviews)


63%

top bunks too high. staff not friendly. daily barcrawl not worth it. very clean.

  • Novice Nomad
  • 30 Apr 2013
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (3 reviews)


100%

Fantastic hostel. It's well designed (outlets and lights for every bed), rooms are big, location and staff are great. The Flamenco outing was awesome. The hostel is quite large but I had no problem meeting people to hang out with which was great too.


73%

It's a huge hostel and feels more like a hotel. There is everything you need and it's also clean, but if you travel alone it's not that easy to gat to know new people because there are mostly groups staying there.

  • Novice Nomad
  • 28 Apr 2013
  • Anonymous
  • Germany
  • Female, 25-30
  • (7 reviews)


80%

Probably the nicest hostel I've ever stayed in-VERY comfortable beds! Loved the charging stations each bed had. The negative thing I would say about this hostel is that some of the staff is pretty snooty-I was turned off fast by the attitude of some of the staff (not all). Doesn't have the homey, friendly atmosphere that some hostels have-but maybe that's what makes a "luxury" hostel. It was perfect though for the night before running the Madrid Marathon. For the right price, I'd go back.


100%

One of the best hostels in the world. Excellent staff, they can help you a lot (talk with Pablo) and great location.

  • Novice Nomad
  • 27 Apr 2013
  • Anonymous
  • Portugal
  • Mixed Group, 18-24
  • (1 review)


100%

Maybe they could have one more toilet for men in each floor.

  • Novice Nomad
  • 26 Apr 2013
  • Anonymous
  • Brazil
  • All Male Group, 25-30
  • (9 reviews)


93%

Thanks Natália e Alvaro ( Pub crawl guy)

  • Avid Traveller
  • 25 Apr 2013
  • Anonymous
  • Portugal
  • Male, 31-40
  • (13 reviews)


93%

Very Nice Hostel, quite new. Everything was kept exceptionally clean, staff were helpful. Plenty of activities organised to help meet other travellers etc.


67%

there are too many people partying and making noises and the staff are not "always there" -they forgot to tell me where my pillow is, and i had arrived late. I had to sleep without a pillow the first night because I didn't know they were in the lockers. I just didn't want to wake up other people in the room by going out and in again... not a happy start. but wifi is perfect


90%

The beds were super clean and so well built that there was no squeaking from top bunk! Not to mention surprisingly comfortable for a hostel. Lockers in room. Awesome dining area, TV room, super clean bathrooms, nice computers. Staff was really helpful, patient, and explained everything well. Breakfast is 2 pieces of white bread or you can pay for a "special" breakfast. I wish I had more time to stay because the hosted drinking games looked so hilarious and fun!

  • Novice Nomad
  • 25 Apr 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (5 reviews)


80%

Staff is not that friendly and they make purchasing breakfast more complicated than it needs to be.

  • Novice Nomad
  • 23 Apr 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (2 reviews)


93%

The hostel is awesome. It's really more like a mini hotel. The rooms, bathrooms, and common room areas are very clean and organized. The staff is friendly, helpful, and really fun to talk to. I stayed on the girls' floor which had swings and a beanbag in the common area. Overall, it was a great experience --comfortable, fun, clean, and fairly priced. I recommend this hostel and plan to return in the future.


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