Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Bambu Gran Palas and Cenote

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Beautiful small hostel, made with bamboo and coconut in completely sustainable manner, totally solar powered, located in a cenote and few steps away from the Mexican Caribbean shores. We have a vast experience in the hospitality sector and a great knowledge about the city.

Nested in the jungle, Bambu Gran Palas Cenote and Beach Club is surrounded by lush green jungle and mangroves few steps from the beach, with a cenote on site, the place respects the plants and uses the environment as part of the design. In addition, the city of Tulum is just 20 minutes by car from our location.

This place consists of three dorms, one female only, another unisex-mixed-couples and one more that allows owners and their pets that are more educated than the guests. Come and stay in one of our 38 private cubicles nested in a cozy all Bamboo and Coconut cabins, with amenities such as, private cenote, restaurant service, free electric transportation from the hostel to our beach club and much more.

Bambu Gran Palas Cenote and Beach Club Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 14:00 to 22:00.
Check out from 11:00 to 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes not included - 19.00%


The reception service is open from 07.00 to 22.00
No curfew.
Pet friendly.
Non smoking.
The maximum period of stay is 28 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 9.5

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 9.5

  • Facilities 10.0

Latest Reviews

  • 10.0


    30 Dec 2019
    The perfect stay in Tulum. Perfect location near beach and all beach bars. the most friendly staff. coolest rooms a bit of luxury feeling yet eco-friendly. with amazing bar and cenote. would definitely go back again.
    Egypt, Female, 25-30
  • 10.0


    15 Sep 2019
    I loved it very nice location
    Lebanon, Male, 31-40
  • 10.0


    07 Mar 2019
    Excellent experience! Location is perfect and everyone that works there is very friendly and helpful. A big Thank you to Iñaki who was absolutely wonderful! He was very attentive and very helpful. He definitely made my stay a lot more enjoyable and comfortable.
    USA, Female, 31-40
  • 9.7


    23 Sep 2019
    Norma was very kind and gave us lots of good suggestions for things to do and see in the area. The cenote in the clandestino bar had a swing which was a real treat! Would definitely recommend and stay there again!
    Canada, Female, 18-24
  • 9.7


    05 Apr 2019
    They don't have a kitchen, but that's because it's in the jungle. Great place.
    Canada, Male, 41+
  • 9.7


    07 Nov 2018
    One of the best hostels I ever stayed on. Perfect location, walking distance from the main spots at the beach area. Each.bed has its own fan, light and charging station. There is a restaurant on the back with a cenote where you can go for a swim. People who left bad reviews were probably expecting hotel quality, i will definitely come back and recommend to my friends.
    Mexico, Male, 25-30
  • 8.6


    21 Apr 2019
    Really nice hostel to stay - beds are so comfy- the environment & ambiance are warm & staffing couldn't be more lovely Recommend 200%
    France, Female, 25-30
  • 8.3


    17 May 2019
    Great place if you want to be by the beach! Easy to take a colectivo to the city. Martha, the lady at reception was exceptionally pleasant.
    USA, Male, 25-30
  • 5.1


    26 Dec 2018
    Just not worth it. Super over priced for what they offer, there is no vibe, no where to hang out. The bathroom was dirty, the shower had no hot water, had to finish washing my hair in the sink because of low pressure and the sheets had these weird orange stains all over them.
    Canada, Female, 25-30
  • 4.9


    31 Dec 2018
    It was too crowded and too expensive during the festive season. The showers and bathrooms weren't clean and there was no breakfast because the cook got drunk the night before.
    Belgium, Female, 25-30
Read all reviews


  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Card Phones
  • Ceiling Fan
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Nightclub