Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Bambu Gran Palas and Cenote

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Beautiful small hostel, made with bamboo and coconut in completely sustainable manner, totally solar powered, located in a cenote and few steps away from the Mexican Caribbean shores. We have a vast experience in the hospitality sector and a great knowledge about the city.

Nested in the jungle, Bambu Gran Palas Cenote and Beach Club is surrounded by lush green jungle and mangroves few steps from the beach, with a cenote on site, the place respects the plants and uses the environment as part of the design. In addition, the city of Tulum is just 20 minutes by car from our location.

This place consists of three dorms, one female only, another unisex-mixed-couples and one more that allows owners and their pets that are more educated than the guests. Come and stay in one of our 38 private cubicles nested in a cozy all Bamboo and Coconut cabins, with amenities such as, private cenote, restaurant service, free electric transportation from the hostel to our beach club and much more.

Bambu Gran Palas Cenote and Beach Club Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 14:00 to 22:00.
Check out from 11:00 to 12:00.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes not included - 19.00%


The reception service is open from 07.00 to 22.00
No curfew.
Pet friendly.
Non smoking.
The maximum period of stay is 28 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.6

  • Security 8.8

  • Location 9.2

  • Staff 10.0

  • Atmosphere 9.0

  • Cleanliness 9.0

  • Facilities 8.6

Latest Reviews

  • 10.0


    20 Jul 2020
    This is a really cool spot in the Tulum beach area, that is affordable. The whole place is made out of bamboo / natural materials, they use only coconut soap, and there's a bar in the back of the hostel with a small cenote in the middle for swimming in. So close to the beach, and a great vibe. There is no shared kitchen to store food or prepare your own food. Its sister bar, La Eufemia, is on the beach and another great place to hang out.
    USA, Female, 25-30
  • 10.0


    30 Dec 2019
    The perfect stay in Tulum. Perfect location near beach and all beach bars. the most friendly staff. coolest rooms a bit of luxury feeling yet eco-friendly. with amazing bar and cenote. would definitely go back again.
    Egypt, Female, 25-30
  • 10.0


    15 Sep 2019
    I loved it very nice location
    Lebanon, Male, 31-40
  • 9.7


    24 Jan 2020
    Amazing Location! The beach is crossing the street. Close to restaurants, bars, hotels and beach clubs. The staff is really friendly and helpful all day long. I arrived early and it was possible to do an early check-in which was really convenient. The restaurant-bar area from the hostel has a "cenote" which is beautiful and natural pool that no other hostel has, great for a morning dip. Comfortable queen beds, privacy in each bed, safe locker storage for bags and security to access shared rooms.
    Mexico, Male, 25-30
  • 9.7


    23 Sep 2019
    Norma was very kind and gave us lots of good suggestions for things to do and see in the area. The cenote in the clandestino bar had a swing which was a real treat! Would definitely recommend and stay there again!
    Canada, Female, 18-24
  • 8.6


    17 Aug 2020
    Come for the experience, you should be able to live with little luxuries here. I booked a private room with its own bathroom, ceiling fans, a couch, mini patio and a mosquito net over the bed. You need to be a bit tough staying here as it’s in the jungle and it’s in very popular area. Note that there’s no common area onsite but Clan-destino is at the back for food, drinks and a cenote. The staff are great here and you feel like you’re staying with family at times. Don’t hesitate to ask questions
    USA, Male, 31-40
  • 8.6


    21 Apr 2019
    Really nice hostel to stay - beds are so comfy- the environment & ambiance are warm & staffing couldn't be more lovely Recommend 200%
    France, Female, 25-30
  • 8.3


    17 May 2019
    Great place if you want to be by the beach! Easy to take a colectivo to the city. Martha, the lady at reception was exceptionally pleasant.
    USA, Male, 25-30
  • 8.0


    21 Jan 2020
    So we only spent a night here and it was a bit too expensive since I arrived at 9 p.m. and check in is at 3. Other than that the place is hidden and we had trouble finding it, we had to ask a couple of locals where the hostel was. We arrived and the host was pretty nice he explained a little about the place. We reserved a cabin for 4 with a private bathroom and a little living room, the only thing is they don't have hot water. So don't go in the winter.
    Mexico, All Female Group, 18-24
  • 7.7

    Very Good

    22 Sep 2020
    It depends on what everyone is looking for. The zone is very touristy, expensive and with a lot of noise. For someone who likes all of the above this hostel is the best choice as a reference the financial part. Positive that it is very close to the sea. The reception staff are happy to offer any assistance. The towel costs 100pesos and is not free as stated on the hostelworld page. Personally, next time I would choose to stay in the city making daily excursions.
    Greece, Male, 31-40
Read all reviews


  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Card Phones
  • Ceiling Fan
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Nightclub