Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

※ CANCELLATION POLICY ( % of the total room charge)
2 days before your check-in date - 30 %
1 day before your check-in date - 50 %
On the day of your check-in date - 100 %
No show - 100 %

No reduction in numbers.

Additional Terms and Conditions

The reception is open from 8:00 AM to 11:00 PM.

We can keep your luggage until your check-in if you arrive at the hostel early on the day.

Please feel free to ask our reception staff.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For group dormitory reservations, please be aware that there is the possibility that the group will be divided into multiple rooms in order to maintain the room environment.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


CITAN Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

CITAN is a seven-story hostel with its basement floor, located in Nihon-bashi area that has seen many journeys along the Five Routes “Gokaido” since Edo era.

Even in these modern days, it still offers you a great access to the multiple lines, necessary to fully enjoy the metropolitan life as well as the good old Shitamachi area in Tokyo.

Our hostel has its original coffee shop, Berth Coffee on the first floor, and the bar and dining restaurant on the basement floor.

Your journey will be promised with a lot of great people from all over the world as well as our fine drinks and food made with the warmest heart of our staff. View House Rules


CITAN Hostel is in a seven-storey building with views of Tokyo's awe-inspiring skyscrapers and an arty coffee shop on the ground floor. We're all about those city vibes: our basement bar and restaurant have an industrial New York warehouse feel, and we host DJ sets here on the weekends to get you dancing. Our guests tend to gather in the kitchen and library, where you can have a go at making sushi, learn some handy Japanese phrases using our free Wi-Fi, or just mingle with people from all over the world.


We're in the historic Nihonbashi business district, a couple of stops away from Tokyo Station (pretty much the centre of the city) on a JR train. This also makes getting here from Narita International Airport easy. Just take a subway from Terminal 2 to the Higashi-Nihombashi stop and walk the rest of the way – it's only 6 minutes. You can jump on line A from here to reach Asakusa Station in 4 minutes and visit sights like the atmospheric Sensō-ji temple.

Rooms and Dorms

Our private rooms and mixed or female-only dorms have shared bathrooms, and some of the private options come with their own washstand. We stock luxe organic toiletries from a local brand that you can use for free, so you can leave the bulky bottles at home. Linen is included too, so don't worry about packing a sleeping bag, and there are personal lockers to put your valuables in. Curtains around your bunk give you some privacy, and you can charge your phone with a handy bedside plug while you sleep.

Extras and activities

Sit back on our outdoor terrace with a hot drink from our tea and coffee facilities, or keep cool indoors under the air con. You'll find electrical outlets all over the common areas to keep your devices charged. With us you'll also have your own pair of slippers to pad about in – in comfy Japanese style, we take our shoes off as soon as we're inside.

View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 9.0

  • Staff 9.6

  • Atmosphere 8.8

  • Cleanliness 9.7

  • Facilities 9.4

Latest Reviews

  • 10.0


    15 Jan 2020
    Citan Hostel is one of the best hostels I've ever stayed in! My experience there was great - staff were helpful, room was comfortable, showering facilities was nice, food and drinks at the bar and cafe were delicious.
    Singapore, Female, 18-24
  • 10.0


    14 Jan 2020
    My friend and I stayed at Citan for two nights and absolutely loved it. Super clean, amazing friendly staff, cool amenities like a cafe in the morning and bar in the evening, and a great location in Tokyo. We will definitely stay here again!
    USA, Female, 18-24
  • 10.0


    31 Dec 2019
    Wonderful layout, very organised, great staff! and great coffee! didn't get to check out the bar, but it looked glorious!
    Australia, Female, 18-24
  • 10.0


    30 Dec 2019
    This place just fantastic,from cleanliness,coffee,bar,music,showers,suppling fabulous soap,shampoo and most respected staff ever.Great location two stations from Tokyo and an incredible restaurant scene at your doorstep !highly recommended and I can’t say anything bad just fantastic 👍
    Australia, Male, 41+
  • 9.7


    04 Jan 2020
    So clean! Super happy with the clean bathroom and toilets. More of a chill hostel though, not that social when I was there.
    Australia, Female, 18-24
  • 9.7


    31 Dec 2019
    Awesome hostel, clean beds and decently sized. Toilets and showers were fantastic and the location is pretty good. Can get into the central and eastern parts of tokyo very easily. Not as convenient as Ginza but if you're wanting to spend time in Akihabara it's perfect. Super nice staff and excellent coffee.
    New Zealand, Male, 25-30
  • 9.4


    05 Jan 2020
    My group and I really enjoyed our stay at CITAN. We -- 5 women, all in our 20s -- felt that the staff was very kind, gregarious, and engaging. We asked them for recommendations about restaurants, activities, etc on several occasions, and they went above and beyond. CITAN is near the Chiyoda train line, so that made maneuvering throughout the city feel easy and accessible.
    USA, Female, 25-30
  • 9.1


    15 Jan 2020
    The hostel is very nice and the rooms are very clean. The staff is very friendly as well and the food is really good. I would definitely stay there next time I’m in town!!
    Mexico, Female, 25-30
  • 9.1


    09 Jan 2020
    Pretty standard hostel experience, but good value, very clean, and there is a very hip cafe and bar on the main floor. Location is very close to Tokyo station via subway, and the subway stop is only a 3 minute walk. Would recommend!
    Canada, Male, 31-40
  • 9.1


    02 Jan 2020
    Great hostel, super easy to use and super friendly staff. Nicely designed. Cafe is great in the morning and the bar downstairs is great at the end of the day. A little bit out of the way from the main tourist areas which is nice for a bit of peace and quiet but means a bit of a walk or train ride to get to anywhere. Would stay again.
    New Zealand, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    3rd, Hostel Chain

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