Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

※ CANCELLATION POLICY ( % of the total room charge)
3 days before your check-in date - 20 %
2 days before your check-in date - 40 %
1 day before your check-in date - 60 %
On the day of your check-in date - 100 %
No show - 100 %

No reduction in numbers.

Additional Terms and Conditions

The reception is open from 8:00 AM to 11:00 PM.

We can keep your luggage until your check-in if you arrive at the hostel early on the day.

Please feel free to ask our reception staff.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For group dormitory reservations, please be aware that there is the possibility that the group will be divided into multiple rooms in order to maintain the room environment.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Opened in March 2017, CITAN Hostel is a 7-storey hostel located in central Tokyo, in Higashi-Nihonbashi, with good access to both airports, Tokyo station and Tokyo’s major districts. There are 4 stations nearby that offer great access to all corners of Tokyo. In addition, Asakusa and Akihabara, both popular sightseeing spots, are each only a few train stops away. Our staff are always happy to help you on your Tokyo journey.

On the first floor is BERTH Coffee, where you can enjoy our famed artisanal coffee and enjoy the lively atmosphere of the neighbourhood. The basement lounge, furnished with comfortable hand-made lounges and high-tables, is a space where you can relax and listen to good music from our DJ table while enjoying a drink and meal from our extensive bar and kitchen.

Beyond all borders.
Please enjoy the space where neighbours and guests from around the world come together.

We look forward to your stay with us. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    25 Sep 2020
    Even though I was only there for a night, the staff was incredibly friendly and the facilities were clean. There was even a DJ playing music in the bar downstairs, which added to the atmosphere. Definitely recommend if you want a livelier stay in central Tokyo.
    USA, Female, 18-24
  • 10.0


    10 Mar 2020
    The facilities were really clean and the room modern. The staff were super friendly and helpful. Having the cafe/bar downstairs is brilliant. The coffee and eggs was delicious. A fun and chill place to stay. 100% would stay again.
    Australia, Couple, 31-40
  • 10.0


    26 Feb 2020
    Great atmosphere and awesome coffee cafe and bar/restaurant downstairs! We loved staying in a more quiet part of Tokyo. Rooms are large & comfortable and bathroom facilities are super clean. Would definitely recommend staying here!
    Netherlands, Female, 31-40
  • 10.0


    24 Feb 2020
    The best hostel I have ever stayed in thus far!
    England, Mixed Group, 25-30
  • 10.0


    21 Feb 2020
    Clean, Cool & Central
    Australia, Female, 25-30
  • 10.0


    18 Feb 2020
    Stayed here our last night in Tokyo. Super close to the subway to go to Narita. Loved getting up in the morning & having coffee & a sandwich in the morning before leaving. Super cute set up. Everything was very clean. We enjoyed our stay(:
    USA, Female, 25-30
  • 9.7


    05 Feb 2020
    Stayed here for 5 nights and it's the best fist impression of Tokyo you will get! Walking distance to Akihabara and Ueno. The subway is also very close by and will get you anywhere in Tokyo. Great English speaking staff, who will help make your stay as comfy as possible. As for the amenities, they could not have been better. The showers are perfect and the beds were soft, although the dorms are a little small. Kitchen and relaxing area are present and well equipped. I would definitely recommend!
    Belgium, Male, 31-40
  • 9.4


    26 Feb 2020
    Location, staff and price were superb. Rooms were decent. The curtains gave all the privacy you wanted and the lockers to store valuables were large. Only down point were the beds. The thin matress on top of hard and thick wooden beams made for a hard bed and over time a back-breaker. Breakfast was decent, but expensive. I'd recommend going for one of the morning sets at a café in the city. Coffee was also expensive as well. Tip: there is a Lawson around the corner that has coffee for just ¥100
    Netherlands, Male, 25-30
  • 9.1


    07 Apr 2021
    Served it's purpose. Needed a spot for the night and it was just what I needed Nothing too special. Concrete floors where a bit different Typical Tokyo hostle; zero atmosphere but definetely missed out on the coffee bar in the morning
    USA, Male, 31-40
  • 8.3


    19 Feb 2021
    The room and shower room had kept clean, and the mattress in the dorm was great. I slept very well. There is a small kitchen which has all the utensils and plats etc and a fridge. Plus, this hostel has cafe and bar downstairs, little expensive but looked nice. Overall, this is the one of the nice hostel I have ever stayed. However, the wifi was terrible. I needed to work through online, but it was too weak to connect with a laptop to have video call.
    Japan, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    3rd, Hostel Chain

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