Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

※ CANCELLATION POLICY ( % of the total room charge)
2 days before your check-in date - 30 %
1 day before your check-in date - 50 %
On the day of your check-in date - 100 %
No show - 100 %

No reduction in numbers.

Additional Terms and Conditions

The reception is open from 8:00 AM to 11:00 PM.

We can keep your luggage until your check-in if you arrive at the hostel early on the day.

Please feel free to ask our reception staff.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For group dormitory reservations, please be aware that there is the possibility that the group will be divided into multiple rooms in order to maintain the room environment.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


CITAN Hostel

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

CITAN is a seven-story hostel with its basement floor, located in Nihon-bashi area that has seen many journeys along the Five Routes “Gokaido” since Edo era.

Even in these modern days, it still offers you a great access to the multiple lines, necessary to fully enjoy the metropolitan life as well as the good old Shitamachi area in Tokyo.

Our hostel has its original coffee shop, Berth Coffee on the first floor, and the bar and dining restaurant on the basement floor.

Your journey will be promised with a lot of great people from all over the world as well as our fine drinks and food made with the warmest heart of our staff. View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 9.0

  • Staff 9.7

  • Atmosphere 8.9

  • Cleanliness 9.7

  • Facilities 9.4

Latest Reviews

  • 10.0


    15 Sep 2019
    I stayed at Citan four days out of the week I stayed in Tokyo and I couldn’t be happier. This hostel is ran by some of the sweetest people and that’s just the beginning. Great hospitality. There is a gorgeous cafe and bar in the hostel itself. The rooms are very clean and provide you with everything that you need. The have free laptop rental, a little hangout area near the check in desk, a kitchen where you can cook your own food, laundry accessible and just hands down a great spot to stay at.
    USA, Female, 18-24
  • 10.0


    26 Aug 2019
    Citan was awesome. The hostel was extremely clean. The staff were great, and super welcoming. The washroom and shower facilities were clean and great at all times. Highly recommend this place to anybody trying to visit Japan. 2 min walk from the subway, which takes directly to Haneda or Narita airport. As well as 30 mins for shibuya, shinjuku. Really close to asakusa, Akihabara & Tokyo station. The bar and lounge has great coffee and awesome dinner menu. Will stay again 100%!
    England, Male, 25-30
  • 10.0


    23 Aug 2019
    Great place good atmosphere and great staff. Really easy to commute with the train station just two blocks away. The only thing I didn’t like is that the male bath rooms are on every other floor and you have to shower then go to different floor
    USA, Male, 31-40
  • 10.0


    14 Aug 2019
    Amazing place to stay! I loved every minute of it. The beds were comfortable, the rooms were lovely and clean. Amenities were provided, I would stay again in a heartbeat, and the front desk staff were lovely.
    Jamaica, Couple, 31-40
  • 9.4


    18 Aug 2019
    Overall satisfied and happy with my stay, slept so so so well. The only downside is there’s no windows in my dorm room.
    Canada, Female, 31-40
  • 9.4


    11 Aug 2019
    CITAN is super clean and comfortable. The atmosphere is boujee and pleasant - there’s an AMAZING coffee shop at the front that does great lattes. The communal kitchen was very clean and felt like a real, homey kitchen. The staff were so friendly and went out of their way to be helpful whenever we had requests. Thank you CITAN!
    England, Female, 25-30
  • 9.1


    10 Aug 2019
    The facilities were fantastic: free shampoo, conditioner and body wash which all smelt incredible and were obviously high quality. The curtains around each dorm bed are a great touch, giving you total privacy when you need it... they were so good I slept in an extra 3 hours one morning! All the staff were very keen to help with questions. Bar/restaurant downstairs bring a fun atmosphere. Would definitely stay again and have already recommended to friends!
    England, Female, 18-24
  • 8.9


    24 Aug 2019
    Good hostel if you just want somewhere to chill after sightseeing etc. Probably not the best hostel if you're solo travelling and want to party and go out a lot, not really because of the common facilities being lacking but because the area is mostly a business area so most of the more outgoing travelling crowd will probably stay somewhere closer to the going out areas. Location is more suitable for sightseeing, on the side of town closer to Asakusa, Imperial gardens, Akiba, Ueno park etc
    England, Male, 25-30
  • 8.6


    27 Jul 2019
    All good very nice hostel, one downside there was only one male toilet on the whole floor (probably sharing with +12 guests - not ideal) other than that great hostel
    England, Male, 18-24
  • 6.9


    08 Aug 2019
    Location was perfect for travel: located within 3 blocks of multiple subway lines, direct 30 min ride to Haneda airport, major tourist sites (ie, Senso-ji Temple) easily accessible. Odd atmosphere. Staff were not knowledgeable about the area (uninformed about places to eat/things to do in immediate area), lockers available but too small to fit luggage of any kind, cafe/bar serves almost exclusively European food
    USA, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    3rd, Hostel Chain

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