Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

※ CANCELLATION POLICY ( % of the total room charge)
2 days before your check-in date - 30 %
1 day before your check-in date - 50 %
On the day of your check-in date - 100 %
No show - 100 %

No reduction in numbers.

Additional Terms and Conditions

The reception is open from 8:00 AM to 11:00 PM.

We can keep your luggage until your check-in if you arrive at the hostel early on the day.

Please feel free to ask our reception staff.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For group dormitory reservations, please be aware that there is the possibility that the group will be divided into multiple rooms in order to maintain the room environment.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


CITAN Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

CITAN is a seven-story hostel with its basement floor, located in Nihon-bashi area that has seen many journeys along the Five Routes “Gokaido” since Edo era.

Even in these modern days, it still offers you a great access to the multiple lines, necessary to fully enjoy the metropolitan life as well as the good old Shitamachi area in Tokyo.

Our hostel has its original coffee shop, Berth Coffee on the first floor, and the bar and dining restaurant on the basement floor.

Your journey will be promised with a lot of great people from all over the world as well as our fine drinks and food made with the warmest heart of our staff. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 9.0

  • Staff 9.6

  • Atmosphere 8.9

  • Cleanliness 9.7

  • Facilities 9.5

Latest Reviews

  • 10.0


    15 Nov 2019
    This is one of the best hostels I’ve ever been to. The location was great and convenient to get to from the airport. The bunks had curtain covers on both sides and the beds were comfortable. The bathrooms and shower areas were super clean and provided product. I loved the coffee shop and bar/restaurant located inside. The staff were very friendly and helpful.
    USA, Female, 31-40
  • 10.0


    10 Nov 2019
    Awesome location, price, staff and rooms. Everything was very clean worth the money
    USA, Male, 25-30
  • 10.0


    08 Nov 2019
    By far the most accommodating hostel I’ve stayed at. Facilities were very clean. The king room was super spacious. Staff was friendly and spoke good English. Boutique soap was available to use in common showers. Grocery and convenience stores were everywhere around the place. Multiple train stations within 10 min walk. Just a 30 min walk to Asakusa. Not to mention the restaurant bar hosting multiple weekly events and the great coffee at the lobby-level coffee shop. Fantastic hostel.
    USA, Male, 25-30
  • 9.7


    14 Nov 2019
    Amazing hostel. I’ve stayed in hostels all around the world and this is one of the best. Great location, super clean, comfortable beds and great showers. Would absolutely stay again.
    Canada, Female, 25-30
  • 9.7


    09 Nov 2019
    The staff, cafe and bar were great! Staff was super friendly and helpful. They had a live DJ the night we were there that was really good and it seemed to bring in a lot of people, even some locals. There isn’t a ton to do in this area but it’s near the subway. It’s a nice atmosphere and the beds/facilities were clean. Would recommend.
    USA, Male, 18-24
  • 9.7


    05 Nov 2019
    Really great hostel, and fab value for money. The bar Downstairs had a chill vibe and good DJs. The coffee place in the morning was good for breakfast too. Only thing was WiFi was a bit iffy but other than that I would highly recommend.
    England, Female, 25-30
  • 9.1


    01 Nov 2019
    Excellent cafe and restaurant downstairs, but the dorm rooms are a bit cramped. Had a great time though!
    USA, Male, 25-30
  • 8.9


    30 Oct 2019
    Cool hostel, everything you need, very clean and good shower facilities, cool bar attached downstairs with nice food and drink. Would recommend staying here
    England, Male, 25-30
  • 8.3


    13 Nov 2019
    The hostel is super clean, new and modern. It has good access to a lot of train lines and is in a non-touristy area so you can get to really incredible local restaurants within a 15 min walk. The only thing that I didn’t like was that the downstairs restaurant/bar doesn’t feel like part of the hostel so it’s impossible to meet new people and the common area next to the kitchen is tiny and feels like a waiting room. But all in all I still think it’s very good value.
    Australia, Female, 31-40
  • 5.7


    03 Nov 2019
    CITAN needs better room security as one dude straight up took my bed one night. He had checked out that day and for some reason he still had access to the room?! Thankfully the staff did set me up in a private room, but I checked out the next day as this sort of thing just shouldn't happen; especially in a higher end hostel like this. local transit is a bit weird as well, but it's manageable. Overall The hostel was ok from my limited experience... If only I could have experienced it more.
    Canada, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    3rd, Hostel Chain

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