Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

We are located in the heart of the city just steps from the coastal edge and its beautiful view of the mountains, and close to craft shops, coffee shops and a wide range of restaurants. We have a vast experience in the hospitality sector as well as a great knowledge about the city, elements that we do capitalize to bring the very best possible experience to our guests and travellers.

Factoria Patagonia is located in one of the best areas of the city, near to some of the finest tourist landmarks and the most relevant landmarks of the area such as the Coast Line and Muelle Viejo, Museo Historico Municipal and Monumento de la Mano, amongst other interesting spots of our city.

We are distinguished by a modern design inspired by the ancient Patagonian estancias. Our private and shared rooms have heating and Wifi. Our Trattoria has an innovative culinary proposal of fine homemade pastas accompanied with regional products such as lamb and king crab. Every morning we serve buffet breakfast highlighting delicious local preparations.

Factoria Patagonia Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 14:00
Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes not included - 19.00%
If the booking is paid with Chilean Pesos, the guests will must pay the 19% VAT tax. If the booking is paid with USD Dollars, the guests will be exempted from paying the VAT tax. In addition, to be waived from the VAT tax it is necessary that the guests facilitate their immigration cards (tarjeta de inmigración), which prove that they are in the country with the tourist status.

Breakfast included:
from 06:30 am to 09:00 am


The reception service is open 24 hours per day (Just in summer)
No curfew.
Child friendly.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    19 Apr 2022
    Such a beautiful property, clean, warm and cosy. Fantastic breakfast and staff made for a wonderful stay in Puerto natales! 100% recommend!
    England, Female, 25-30
  • 10.0


    01 Mar 2022
    we very much enjoyed staying at Factoria Patagonia and I really like Vertice Company and employees!
    USA, Female, 41+
  • 10.0


    08 Jan 2022
    Loved our stay at Factoria! We stayed the night before and after the W trek, and it was perfect! Staff was very knowledgeable and helpful. Food was excellent.
    USA, Mixed Group, 25-30
  • 10.0


    19 Dec 2019
    Had a beautiful stay here! The staff were incredibly accommodating, complimentary breakfast was delicious, and the rooms were gorgeous!
    Canada, Mixed Group, 18-24
  • 9.7


    04 Feb 2022
    Wonderful stay after a smelly 8 day trek! Felt like luxury! Could have maybe had a slightly bigger breakfast portion but maybe we were just extra hungry
    England, Couple, 18-24
  • 9.4


    14 Nov 2021
    Amazing place to stay before and after the WTrek! Staff were very friendly, helped us find a place to get our PCR test for our flight back. One point lower from atmosphere was because playing English female ballot playlist downstairs on repeat until like 10-11 pm when we were trying to get up early to leave for WTrek, it just got repetitive and could hear clearly in our room. This didn't happen when we stayed the second time and we slept like babies!
    Canada, Female, 31-40
  • 8.6


    11 Jan 2020
    Luxurious stay but not very SPACIOUS in my opinion. In our double private room we didn't have much space to unpack our stuff. There also wasn't a lounge or communal kitchen. However I realise that the above mentioned are things that I value in a place. Let's just say that this is not a social hostel but more of a Hotel . Architecture of the place is very interesting and location is perfect, right on the water. Staff also very helpful and friendly.
    Australia, Female, 31-40
  • 7.7

    Very Good

    21 Jan 2022
    Nice rooms, brand new hostel. Some basic facilities are missing like there’s one hair dryer for the entire hostel, or you cannot make yourself a tea… Otherwise recommended!
    Italy, Female, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • 24 Hour Reception
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi