Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Important Terms & Conditions (for group bookings)

- A group booking consists of 10 people or more, or for 2 or more nights.
- VAT and City Tax are included at the current level (accommodation 7%, meals/services 19%, City Tax 7%). In case of tax changes, we reserve the right to adjust the room rate.
- The following charges apply if a group is cancelled:
within 28 days before arrival: free of charge
15 - 27 days before arrival 50%
8 - 14 days before arrival 90%
from day 8. before arrival 100%.
A maximum of 10% of the whole group size can be cancelled free of charge latest 8 days before arrival.
- Cancellations of confirmed bookings should be made by E-Mail/Fax and must be counter signed and emailed/faxed back to you from the property. If you do not have a document signed by us reconfirming a cancellation then that cancellation is not valid and charges will apply as above.
- Groups arriving with fewer persons than we have been notified of will however be subject the full charges as if the whole group had stayed.
Where a group is booked for a large number of nights it is the date of arrival (relative to time of cancellation) that determines the charge to be applied to all nights.
- We reserve the right to request a security deposit on arrival.

Additional Terms and Conditions

The remainder of the amount is due according to the hostel’s payment conditions. The hostel will contact the booker to re-confirm the Payment and Cancellation Terms and Conditions for groups.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

No groups under the age of 16 years old if not reconfirmed by the property.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Generator Hamburg

Steintorplatz 3, , Hamburg, Germany
Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

All guests under 18 need to book a private room at Generator Hamburg. And you will need to have written permission from a parent or a guardian

St. Georg is one of the coolest and most central areas in Hamburg and this is where you will find Generator.

It’s right next to the central train station in the city center. On the doorstep are great attractions such as Deichtorhallen, Landungsbruecken, Harbour City as well as the historical Speicherstadt or the famous Reeperbahn.

When you have seen and done it all head back to Generator and soak up the atmosphere. It’s a destination in its own and a great place to socialise and reflect on your experiences of the day.

Head to the bar and chill out areas to get yourself a well deserved drink or. We’ve also great beds for sleepy heads and of course you’ll be enjoying Hamburg life in the most stylish and authentic surroundings.

Choose from a great selection of rooms private and shared rooms like Single- , Twin- and Double rooms as well as Quads, six & eight bed dormitories. All of our rooms are en-suite. Our dorm beds even come with innovative mod cons like power socket, USB ports and your own LED light for late night reading. Fast and free Wi-Fi is all yours too.

To get the most out of your stay join our free daily English walking tours. We’ll see you there soon.

Breakfast not included.
International breakfast available upon request: €7.50
Monday to Friday from 7 am to 10 am
Saturday and Sunday from 7 am to 12 pm

In case of no show or late cancellation, the total amount of the full booking will be charged unless the property is informed of late arrival by the guest.

Check Availability

Reviews & Ratings

  • Value For Money 7.8

  • Security 8.8

  • Location 9.0

  • Staff 8.0

  • Atmosphere 7.6

  • Cleanliness 8.4

  • Facilities 7.4

Latest Reviews

  • 10.0


    11 Nov 2018
    Staffs are friendly and the atmosphere is good for backpackers.
    Philippines, Male, 25-30
  • 9.4


    02 Nov 2018
    Toby was the best! Went above and beyond to make sure I was welcomed.
    USA, Male, 18-24
  • 8.6


    02 Nov 2018
    Great location, super close to the Hauptbahnhof and Haubtbushof and many of the attractions in Hamburg. It was a really large hostel, and sometimes felt a little less homey and friendly than some of the other hostels I've stayed in. Breakfast was not worth the price. Wifi was great. Extremely clean. The bar and common areas felt more like a hotel than a hostel.
    USA, Female, 18-24
  • 8.3


    03 Nov 2018
    Great location! So near the central station and the u-bahn and s-bahn. Stayed in a 6-bed female dorm and had the dorm to myself most of the time. The bathroom was a little small but it was ok. Had cleaners still cleaning my room when I arrived but it didn’t bother me so much. Just that it might’ve bothered other people.
    Malaysia, Female, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Vending Machines



  • 2015

    Worldwide Extra Large Hostel

View all Award Winners


  • Age Restriction
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Things to Note

The check-in time is from 2PM to 12AM (midnight). Arrivals later than midnight should contact the property directly.
Check-out time is at 10AM. Late check-out until 1PM is available for an extra charge.

Payment Types accepted are Cash, Visa, Mastercard, American Express, EC/Maestro, and most major credit cards.

Please note all taxes are included.

All guests under 18 need to book a private room at Generator Hamburg. And you will need to have written permission from a parent or a guardian

In case of no show or late cancellation, the total amount of the full booking will be charged unless the property is informed of late arrival by the guest.