Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation Penalty
- From confirmation: 25% of the stay to be charged
- 30 Days out: 90% of the stay to be charged
- 7 Days out: 100% of the stay to be charged

No show 100% of the stay to be charged

Additional Terms and Conditions

Deposit Due of the total booking value
- Upon confirmation: 25%
- 30 Days out: 75%

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Any inquiry not fitted above criteria, please do not hesitate to contact our team at groups.gemad@Staygenerator.com

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Generator Madrid is a design hotel-hostel located just steps from the Grand Via in the centre of the city. Guests can choose from shared dorms to private rooms, offering something for everyone. Complete with 24-hour reception, free wifi, restaurant and one of the best rooftop bars in the city, Generator is a fun and affordable choice in Madrid.

Located at the corner of Calle Silva and Calle San Bernardo, right off of the bustling Gran Via. The building is triangular in shape and was originally built in 1930 for residential use. After the Spanish Civil War ended, the area became much more commercially oriented, and the building was transformed into a parking lot with a gas station on the main level. The area has several representative buildings of the different times, with great historical and cultural value.

We are located in one of the best areas of Madrid, right near to some of the most renowned landmarks and attractions of the city such as Templo de Debod, Parque del Retiro and Puerta de Alcalá, amongst other interesting attractions that you can visit in Madrid.

We have several types of rooms in order to satisfy the needs of our guests and travellers. In this sense, we have both private and shared both accommodation options that will make the stay of our guests and travellers wonderful. On top of that, we have several common areas where the guests and travellers can get together and exchange past experiences and future plans.

You want to be spending time exploring the city, not waiting for pasta to boil! We might not have a food preparation space, however we have a restaurant and café that will cater to your every needs!

Generator Madrid Policies and Conditions:

Cancellation policy: 24h before arrival.
In case of no show or late cancellation, the total amount of the full booking will be charged unless the property is informed of late arrival by the guest.

Check in from 14:00.
Check out before 10:00 .

If applied, payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included.

General:

The reception service is open 24 hours per day.
No curfew.
We do not accept customers younger than 18 years of age.
Valid Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
The maximum period of stay is 14 days.
Please be advised that we do not offer food preparation facilities as we have a café and restaurant in the building.
All external food and drinks are prohibited as our delicious treats are all you will need! View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.3

  • Security 9.3

  • Location 9.7

  • Staff 8.8

  • Atmosphere 8.2

  • Cleanliness 9.1

  • Facilities 8.6


Latest Reviews

  • 10.0

    Superb

    14 Oct 2021
    It was an amazing short stay, great ambiance and great location … near all the attractions of the city
    Mexico, Female, 18-24
  • 10.0

    Superb

    12 Oct 2021
    It is a wonderful hostel because it has a nice excellent staff. The hostel is extremely clean and safe. If I needed help, the friendly staff was there for me. The terrace was great and the bar was very nice. The jacuzzis were not functional which was a drawback in my stay, but overall my stay was comfortable and enjoyable… !
    USA, Male, 41+
  • 10.0

    Superb

    01 Oct 2021
    It was the first time I stayed in a Generator Hostel, and I was not disappointed. It has the perfect balance between a Hostel and Hotel environment in a great location. The Terraza was one of the best things I will remember. The staff is very friendly, and the drink and food menu is impressive, and no need to say about the stunning view.
    Italy, Male, 31-40
  • 10.0

    Superb

    24 Sep 2021
    Great hostel in the middle of the city. Spacious and clean rooms, 10/10!
    Ireland, Couple, 18-24
  • 8.9

    Fabulous

    15 Oct 2021
    Best beds of all the hostels I stayed at in Madrid. Very clean. Ladders seem to be downfall in most hostels but theirs made it easy to access the top bunk. Did not like the rooftop bar at all. Their menu was very American and their wine was overpriced. At most hostels the rooftop bar is where I met most people but there’s was not the atmosphere. If you’re traveling solo this is not the place.
    USA, Female, 25-30
  • 8.9

    Fabulous

    17 Sep 2021
    The rooftop is very nice, pub crawl was good, location is also good
    USA, Male, 31-40
  • 8.9

    Fabulous

    17 Sep 2021
    Very professional but may lack some of the traits of hospitality someone seeks in a hostel. Great room and the ensuite bathroom was separate from the shower which was really useful. The breakfasts buffet at 7 euros a day per person I believe is overpriced. Also, if you want to store your luggage for the day of your check out you need to pay for the lockers which fit about a large suitcase each...It resembles a hotel experience more but that's certainly not a reason to cross it out.
    Greece, Mixed Group, 18-24
  • 7.1

    Very Good

    10 Oct 2021
    I received an email to do the checkout online and the proposed time was 1 pm so i agreed. Only to be surprised when giving back my key card that I have to pay an extra 5euro if i checkout after 10am and that: YES it is not mentioned on the website the staff said... Like WTF 😒
    Tunisia, Female, 25-30
  • 6.9

    Good

    22 Oct 2021
    Had an okay stay - unfortunately not very hostel like and makes you pay for everything, including luggage. After a long day of travelling we weren’t even welcome to sit downstairs without paying for overpriced food and not allowed to relax up on the rooftop either (got yelled at by the staff, even though we are paying guests). IMO, unethical and should not be advertised as a hostel. If you want to spend a lot of money and are OK with the hotel vibe, then you may enjoy this place!
    Canada, Female, 18-24
  • 6.9

    Good

    08 Oct 2021
    We've stayed here before and had a pleasant experience, but this time the staff at the desk were quite rude to us and the room was NOT clean. There was a dirt mark on the sheets of one of the beds and there was literal **** and **** in the toilet that we had to use a toilet brush to clean. As far as hostels go, the place is nice and the rooms are nice, but this individual experience was not to standard. Actually quite grossed out.
    USA, Female, 18-24
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Facilities

Free
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Outdoor Terrace
  • Security Lockers
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Restaurant


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