Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation Penalty
- From confirmation: 25% of the stay to be charged
- 30 Days out: 90% of the stay to be charged
- 7 Days out: 100% of the stay to be charged

No show 100% of the stay to be charged

Additional Terms and Conditions

Deposit Due of the total booking value
- Upon confirmation: 25%
- 30 Days out: 75%

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Any inquiry not fitted above criteria, please do not hesitate to contact our team at

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Generator Madrid is a design hotel-hostel located just steps from the Grand Via in the centre of the city. Guests can choose from shared dorms to private rooms, offering something for everyone. Complete with 24-hour reception, free wifi, restaurant and one of the best rooftop bars in the city, Generator is a fun and affordable choice in Madrid.

Located at the corner of Calle Silva and Calle San Bernardo, right off of the bustling Gran Via. The building is triangular in shape and was originally built in 1930 for residential use. After the Spanish Civil War ended, the area became much more commercially oriented, and the building was transformed into a parking lot with a gas station on the main level. The area has several representative buildings of the different times, with great historical and cultural value.

We are located in one of the best areas of Madrid, right near to some of the most renowned landmarks and attractions of the city such as Templo de Debod, Parque del Retiro and Puerta de Alcalá, amongst other interesting attractions that you can visit in Madrid.

We have several types of rooms in order to satisfy the needs of our guests and travellers. In this sense, we have both private and shared both accommodation options that will make the stay of our guests and travellers wonderful. On top of that, we have several common areas where the guests and travellers can get together and exchange past experiences and future plans.

You want to be spending time exploring the city, not waiting for pasta to boil! We might not have a food preparation space, however we have a restaurant and café that will cater to your every needs!

Generator Madrid Policies and Conditions:

Cancellation policy: 24h before arrival.
In case of no show or late cancellation, the total amount of the full booking will be charged unless the property is informed of late arrival by the guest.

Check in from 14:00.
Check out before 10:00 .

If applied, payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included.


The reception service is open 24 hours per day.
No curfew.
We do not accept customers younger than 18 years of age.
Valid Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Please be advised that we do not offer food preparation facilities as we have a café, a bar and a restaurant in the building.
All external food and drinks are prohibited as our delicious treats are all you will need! View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.7

  • Security 9.0

  • Location 9.3

  • Staff 8.4

  • Atmosphere 7.6

  • Cleanliness 8.8

  • Facilities 7.5

Latest Reviews

  • 10.0


    14 Jun 2022
    Positives: Clean bed, clean bathrooms. Great bunk set-up --- each bunk had a light, charger, and storage area. Nice common area. Very helpful front desk. Negatives: AC was broken for 5 nights of my stay. It was very warm in the building, even when sleeping. Also no kitchen area - there is a restaurant attached to the hostel, and they want you to eat there instead.
    USA, Female, 18-24
  • 10.0


    03 Jun 2022
    Helpful staff. And the hostel is in a very good location, near many bars and restaurants. Would recommend for the night life.
    England, Female, 31-40
  • 8.3


    12 Jun 2022
    Really nice clean hostel in very central location. Unfortunately during my stay the AC stopped working in 40 degree heat, so I struggled to sleep. We also ran out of hand soap and couldn’t get anyone to refill it. But all that aside the staff were really nice and the atmosphere of the hostel is great.
    England, Female, 18-24
  • 8.0


    16 Jun 2022
    Air conditioning didn’t work so the heat was kind of brutal. But other than that, it was a great experience!
    USA, Male, 18-24
  • 8.0


    08 Jun 2022
    Overall we had a great stay in Generator. It’s in a great location right in the centre of Madrid. We did have problems with the air conditioning in the room and had to ask a few times to get it turned on. We also had two people walk into the room with their key cards who weren’t staying in our room so not the best security wise. The beds are really comfy and the room was spacious and clean. The bathrooms were very nice. The rooftop is a little pricey but a nice place to chill out. We did find it a quite ba
    Ireland, Female, 25-30
  • 7.4

    Very Good

    15 Jun 2022
    i stayed 3 nights air conditioner worked 0 nights average temp was 95+* F sweated my b@!!$ off
    USA, Male, 41+
  • 6.9


    16 Jun 2022
    I stayed in Generator Madrid during the hottest week Madrid had seen all year. It was over 40 degrees Celsius, and the hostel told us the air con was broken…they gave us one fan between 8 people as compensation. Really disappointed in this. The staff were not overly helpful. The rooftop bar only opens at 5pm. Cleanliness and location both good.
    Ireland, Female, 25-30
  • 4.3


    14 Jun 2022
    The air-conditioning wasn't working and it was 40°C and they kept saying it will be fixed in an hour to everyone thar asked. They didn't even provide a fan. Was torture. There was no toilet paper or soap in our room for 2 days. You weren't allowed external food inside.
    England, Female, 25-30
  • 2.6


    16 Jun 2022
    It couldn’t be worst. Air doesn’t work. Staff are rude. Just too sad because I loved the city.
    Brazil, Male, 25-30
  • 2.0


    13 Jun 2022
    Worst experience I ever had I couldn’t sleep at all the air conditioner was not working at all the room temperature 33 @ night we couldn’t sleep even for 2 hours
    Canada, Male, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cots Available
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Vending Machines
  • Wi-Fi