Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations and changes for Group OTA bookings
• The deposit amount paid at the time of reservation is non-refundable.
• Cancellations within 28 -14 days prior to arrival forfeit the deposit amount.
• Cancellations within fourteen (14) days of arrival date are 100% non-refundable.
• A maximum of ten (10%) percent reduction in group size is accepted up to fourteen (14) days prior to date of arrival for a refund. Any request to increase the group size will be accommodated, subject to availability.
• Hostel reserves the right to cancel reservations not paid for in full fourteen (14) days in advance of group arrivals.
• Group “no shows” will not be refunded. HI will hold the booking for the duration of the reservation provided that payment has already been received as required.

Additional Terms and Conditions

DEPOSIT: Group bookings will be secured with a credit card or the first night accommodation paid within 7 days of booking. The client must prepay reservations in full, 30 days prior to the group arrival at the hostel. Payments by Visa, MasterCard, bank transfer or cheque (CAD) are welcome.
GROUP ACCOMMODATION AGREEMENT: The group leader must sign a Group Accommodation Agreement, prepared by Hostelling International, to confirm reservation details. This document is required at time of booking.
GROUP ROOMING LIST: A rooming list is required two weeks prior to arrival. List should specify first and last names, gender and any specific rooming requests.

Terms and Conditions for OTA Group bookings
• A signed contract from Hostelling International is required to confirm room block. A Hostelling International Group representative will contact you once the reservation has been submitted.
• A credit card is required to secure the reservation and to charge the deposit amount. Visa and Mastercard are accepted.
• The deposit amount is non-refundable
• If the group requires exclusive use of rooms, the extra beds must be reserved and paid for.
• Final balance is due within 28 days of arrival and will be charged to the credit card supplied.
• Groups that cancel within 14 days of arrival are 100% non-refundable.
• Dorm rates are based on per person per night. Private room rates are based on double occupancy unless otherwise specified.
• Rates may vary depending on room type, seasonal, weekday or weekend periods.
• Changes made to this booking must be confirmed to the group in writing by the Group Reservation Agent.
• The Group must provide a group rooming list 14 days prior to the Group’s arrival. The group rooming list will include first and last names, gender and indicate requested room assignment
• Children under 6 years of age are only permitted in private rooms, not in dorms unless the party has rented the entire dorm
• Sleeping bags are not permitted at the hostel due to sanitary reasons. Therefore the hostel supplies all linen at no extra charge. (Sheets, blankets, pillows, pillow cases and towels.)
• While at the hostel, the group is responsible for following the rules and policies of the hostel. The group will be held responsible for any damage or misbehavior of the group.
• Upon arrival of the group the group leader must make themselves known to the front desk (or manager) of the hostel. At that time they will be instructed as to the policies and expectations of the hostel. We request that one person pick up the keys and distribute to the group unless other arrangements have been made.

Additional Info:

Blackout dates may apply,
If group is booking 50 or more beds then a 50% deposit is required at the time of reservation.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to Canada's west coast playground. If you love adrenaline highs, this is heaven! Skiing, boarding, mountain biking, bungee, zip lining, whitewater rafting, snowmobiling, ATVs... we've got it all!

Opened in July 2010, HI-Whistler is a purpose-built facility that was originally used as part of the athlete's accommodation during the 2010 Winter Olympics. Our amazing facility is the new standard of hosteling with all the amenities you'd expect and then some. Our private rooms are more luxurious than some luxury hotels and our four-person dorm room almost feels private. You'll never find a better hostel than this one!

Our onsite cafe Cheaky's serves local beer and ciders as well as house-made meals, snacks and delicious specialty coffees. Open from 7am to late daily.

Store your skis, board and bike in our storage room. Hang out in our TV lounge equipped with a 52' HDTV and meet some new cool folks on our patios or over a game of pool!

See you soon!

Please note that HI/YHA discounts are not available to members as part of this booking. Price does not include 16% tax. View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 9.4

  • Location 8.0

  • Staff 9.2

  • Atmosphere 8.5

  • Cleanliness 9.1

  • Facilities 8.9

Latest Reviews

  • 10.0


    28 Oct 2021
    Awesome. Hotel quality rooms, staff, and cleanliness. Great little cafe in the entrance and fantastic facilities.
    Canada, Female, 25-30
  • 10.0


    23 Oct 2021
    The facilities were very clean, location amazing, staff very friendly and helpful. Lots of beautiful hikes 5 minutes walking distance from the hostel. I also likes that there is laundry facilities available in the hostel too. Thank you.
    Canada, Female, 41+
  • 9.7


    27 Nov 2021
    Friendly staff, clean rooms and a good price. The only knock is that it is a bit removed from the base of the hill.
    Canada, Male, 25-30
  • 9.4


    30 Sep 2021
    I stayed with my 12 year old at this hostel in a private room. It was clean and the front desk staff were friendly and helpful. The kitchen and eating area is large and well organized. Covid protocols are clearly and appropriately in place. The view of the mountains from the room was great!
    Canada, Mixed Group, 41+
  • 9.1


    27 Dec 2021
    Spent 4 nights here in a 4 person mixed dorm with a few friends while skiing at Whistler. Room is a bit cramped but has all the things you need. Facilities are good. Kitchen is fantastic. The views and atmosphere are great. Good entertainment rooms and skiing gear room. Staff was friendly and helpful. It’s a bit far from the village but you can get the bus out front of the building which takes about 20 minutes. Overall great spot for the money if you are skiing at Whistler.
    Canada, Male, 25-30
  • 8.6


    18 Dec 2021
    This is a clean place with pleasant staff and a very good large kitchen to cook in. The mattresses are comfortable and it was quiet at night.
    Canada, Female, 41+
  • 8.6


    30 Oct 2021
    A little far from whistler village or whistler creek but easy acces with buses every 30 minutes Good starting point for hikes.
    Canada, Male, 25-30
  • 8.6


    22 Oct 2021
    Overall a great stay and good facilities. Only downside was the amount of hairs in the room and in the sheets. We had to ask for new sheets and they still weren’t free of hairs. Other than that it was a great stay and good value for money.
    England, Mixed Group, 18-24
  • 6.0


    17 Dec 2021
    I wouldn’t stay here again. The cooks at the cafe were not using proper hand hygiene during a pandemic. Cmon guys. Also had a grumpy roommate come in to dorm after long day, pissed that my partner and I took her bed, when we took the bed we were assigned. She said it was the second time they did this to her. She also said they even sent a guy to her room the day before. So I guess the front desk doesn’t know what they’re doing. I upgraded to a private room for the 2nd night. No refund offered
    USA, Female, 25-30
  • 5.7


    30 Sep 2021
    The 1. Real sore spot of this hostel. Is all of them signs keep your distance hostels are for socializing not solitary prison like confinement. We're all vaccinated for Pete's sake. This hostel surpasses 3 fold in my opinion to all other hostels hotels cafes transport vehicles and tourist catering venues,. I don't know if it's management or h i administration or government intervention. Too bad the very nice staff has to work amongst these numerous disturbing signs
    Canada, Male, 41+
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Key Card Access
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Cafe
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi