Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07:00 to 21:00 (If you're arriving later than 21:00, we'll notify the night guard. He will let you in and show you to your bed. You can check in next morning.)
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.7

  • Location 9.7

  • Staff 9.8

  • Atmosphere 9.6

  • Cleanliness 9.5

  • Facilities 9.3

Latest Reviews

  • 10.0


    15 Jan 2020
    I had a great time here! The staff the was great and they did a good job creating a social atmosphere. I made several new travel friends here.
    USA, Male, 31-40
  • 10.0


    14 Jan 2020
    Omg where do I begin? Everything was near perfect. The bed and pillow were comfy, there’s AC on when you sleep. They have a kitchen where u can cook anything you want & not one but TWO fridges to store stuff in case you wanna do some grocery shopping. The daily activities help you meet ppl if you’re traveling solo like I was. The entire atmosphere was so chill, great vibes and amazing people all around. If you’re looking for a sign to book this hostel THIS IS IT. No wonder they’re always booked!
    Ecuador, Female, 31-40
  • 10.0


    11 Jan 2020
    Hands down the best hostel I have ever stayed at - I booked 2 nights and ended up staying for an extra 7. The staff are unreal and make the whole experience of staying there amazing, I was so sad to say goodbye to everyone! Rooms are modern and clean, common areas are groovy and the shower is better than mine back home. Perfect mix of going out and chilling out. Could not recommend this hostel more highly (especially as a solo traveller) and hope to be back one day! Big love xoxo
    Australia, Female, 18-24
  • 10.0


    07 Jan 2020
    I’m not huge on hostels but Lum is great. Nice and clean, modern, enough space in dorms, never had to wait for a bathroom for showers and super friendly staff and volunteers. Towels provided, free filter water and free bikes to use, activities running every day and air con from 6pm onwards. Breakfast not included but you can buy 2 eggs and toast for 20MXN and cook it yourself! Only downsides I can think of are the sheets were a bit ripped, lockers didn’t quite fit luggage & room smelt damp.
    Australia, Female, 25-30
  • 10.0


    29 Dec 2019
    Very nice hostel and very friendly staff, if I ever come back to Tulum i'm staying here again.
    Mexico, Male, 31-40
  • 9.4


    16 Jan 2020
    Premium experience for a premium price. One of the best hostels I've stayed in, but also one of the most expensive. Overall I would say it's worth it. Vibe is very social but the craziest partying is for outside the hostel. The staff is friendly & very responsive. Always hot water in the showers. Ample common areas for sitting and talking, getting some work done, or just relaxing. Small complaints: The WiFi is bad. Bathrooms sometimes get a bit gross due to so many people using them.
    USA, Male, 41+
  • 9.4


    29 Dec 2019
    The free bikes they provide are amazing so its easy to get around town and to the beach. Really close to the ADO bus station. Its kind of a small hostel so its easy to meet people. The organized daily activities are a great if you're solo. The only weird thing about Lum is that the volunteer staff can be cliquey and are dating/sleeping with each other so its an interesting dynamic. That being said, the volunteer staff are super helpful and nice. I would definitely stay here again
    USA, Female, 18-24
  • 9.1


    02 Jan 2020
    Lum definitely lives up to it's title of the best hostel in Tulum. Though there is no free breakfast, eggs and toast are available for $20 pesos. The 11pm quiet time is key to getting an early night. The free bikes are a huge perk but make sure you test drive it around the block before heading, as the ride to the beach is long if your seat is an improper height or if there are issues with the chain. Top bunks are awkward to climb into due to the design but overall it was a great stay!!
    Canada, Female, 31-40
  • 8.9


    01 Jan 2020
    Really nice chill place to stay in Tulum. The staff were super lovely and helpful. Beds were comfy and the showers were really good too.
    New Zealand, All Male Group, 25-30
  • 8.3


    03 Jan 2020
    Recommend this hostel to anyone staying in Tulum .
    Australia, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi


  • 2020

    1st, Country Winners Mexico

  • 2020

    1st, Most Popular Hostels Ubud

  • 2020

    3rd, Continent Winners North America

View all Award Winners