Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07.00 to 21.00
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.6

  • Location 9.5

  • Staff 9.7

  • Atmosphere 9.5

  • Cleanliness 9.7

  • Facilities 9.6

Latest Reviews

  • 10.0


    12 Apr 2019
    Great hostel with everything you need. The very welcoming volunteers working there arrange group day trips and are always eager to help. 2 minute walk and your in the middle of the city center and if you need to go further they have free bikes to borrow from the hostel. Easy to meet people as there were always someone hanging out downstairs in the bar/reception area
    Norway, Female, 25-30
  • 10.0


    07 Apr 2019
    I really loved my stay here! I will definitely be back. Very cool staff!
    USA, Female, 31-40
  • 10.0


    05 Apr 2019
    Such an awesome place! It is clean, stylish, comfortable, in a great location, and just overall a fantastic place to stay in Tulum. The free bikes are sooooooo clutch as the beach, ruins, and numerous cenotes can be reached in a 20-25 min bike ride. The rooms are air conditioned and super comfortable! Within 5 minutes you can walk to countless restaurants, markets, and shops. The atmosphere is fun, but not crazy. Definitely recommend and for sure would stay here again!
    USA, Male, 25-30
  • 9.7


    12 Apr 2019
    Nice place to stay, centrally located. The facilities were clean. There’s a bit of a social vibe near the bar until 11PM. Free bikes. Staff was super friendly and knowledgeable. Only thing I would improve is more options in organized tours, seems like there wasn’t much and when I was there a lot of people didn’t participate but regardless was able to meet people to do things with during my stay very easily. Shoutout to Sandra, Dev, Yara, cleaning staff and other staff!
    USA, Male, 25-30
  • 9.7


    11 Apr 2019
    Lovely hostel with daily activities and great atmosphere. Staff were really helpful especially Lars who gave us loads of great tips. Really friendly vibe and great that you can borrow bikes which means getting to the beach/ruins is really easy. Excellent hostel!
    England, Female, 25-30
  • 9.7


    07 Apr 2019
    Amazing experience, felt like home right away. The beds were super comfy and private, although the top but was a bit of an exercise to get up and down from. There’s a bar with happy hour daily, which is a nice way to get the hostel people together. Daily FREE activities (besides the park fees) and FREE bike rentals, this is a huge perk. We rode the bikes every day. I only had 3 nights, but I’d love to go back for 2 weeks!
    USA, Female, 31-40
  • 9.7


    03 Apr 2019
    One of the best hostels I’ve stayed at! BEST friendly staff, super social environment where it’s impossible not to meet others, free towels, bikes, and tours. Wish I could have stayed longer!
    USA, Female, 18-24
  • 9.4


    04 Apr 2019
    Had a great 3 night stay at Lum. The hostel is very clean with large lockers, a lamp and power cord next to every bed. The dorm beds are also quite private and cosy. The staff were amazing, we had an amazing day out at one of the cenotes (thank you Yara!). There is a bar down stairs open until 11pm however if you just want to chill there is an upstairs area with great kitchen facilities and Netflix. Also bikes are free to loan!
    Australia, Female, 31-40
  • 9.1


    15 Apr 2019
    Was here for a few days and the overall atmosphere is really good. Staff is really interactive with the guests and they offer free tours through the hostel to the ruins and cenotes in the area. Breakfast isn't included and the top bunks in the dorms are kind of noisy. Otherwise a really good stay
    Norway, Female, 18-24
  • 8.0


    14 Apr 2019
    Good facilities and great staff. Atmosphere was ok, the staff could make more effort to involve everyone in the hostel in the activities.
    Netherlands, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games