Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07:00 to 21:00 (If you're arriving later than 21:00, we'll notify the night guard. He will let you in and show you to your bed. You can check in next morning.)
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.7

  • Location 9.5

  • Staff 9.6

  • Atmosphere 9.5

  • Cleanliness 9.5

  • Facilities 9.5

Latest Reviews

  • 10.0


    15 Jul 2021
    ♡The best place to stay in Tulum♡ This place is simply amazing, from the moment you enter through that big door you feel like you are in paradise The Staff is super friendly, they make everyone to socialise and get to know each other. It's right in the center but it's in a quiet street. The hostel provides you with towels and bicycles. The kitchen is really good and well organised. In general, this place is very clean, and you can buy cheap drinks in the bar (it's not a party hostel).
    North Macedonia, Couple, 25-30
  • 10.0


    11 Jul 2021
    It is clean, up to date, with friendly staff and Mexican owned! The water pressure of the showers are great (hot and cold water). The beds are comfortable with AC and some privacy (in dorms). You get two eggs and coffee for free everyday that you make yourself. You also get free bike rentals. It is super close to the ADO stop and with free bike rentals you can bike to 4 nearby cenotes, the ruins and beach. Also cheap drinks at their bars (margaritas for 50 pesos!). It is a wonderful hostel!
    USA, Female, 18-24
  • 10.0


    02 Jul 2021
    The staff at Lum are incredibly forthcoming, inviting, knowledgable and friendly! I felt welcome and at home the minute I arrived. The hostel itself is completely secure and feels totally safe. The vibes are boho-chic and the facility is always clean and presentable. I thoroughly enjoyed my stay there and highly recommend it! It's a great hostel for solo travelers and is conveniently located.
    USA, Female, 25-30
  • 10.0


    26 Jun 2021
    Lum is one of the best hostels I've stayed in for a long time. I had a great experience with all the staff there. Made lots of new friends and it was a really warm welcoming environment. Not a party hostel but a great place to hang out and have a drink or two before heading out into Tulum. Definitely recommend for anyone wanting to strike a balance between relaxing and being able to take part in activities and meet new people. Thanks everyone at Lum!!! Lewis :)
    England, Male, 25-30
  • 10.0


    18 Jun 2021
    Amazing hostel. Really clean, volunteers are amazing. Not too busy close to everything. And the free bikes are such a big bonus. Highly recommend to anyone staying in Tulum. Loved my stay here.
    Canada, Male, 31-40
  • 10.0


    06 Jun 2021
    Amazing people, such a great vibe. Clean!
    USA, Female, 25-30
  • 9.7


    11 Jul 2021
    Lum Hostel is the perfect balance of social hostel without being party. It's really easy for solo travelers to find other folx to hang out with, an the location is perfect for the bus station and many restaurants. Gabi who works reception is amazing, but the other volunteers can be a hit or miss. The aesthetic of Lum is great, and both the dorms and the private rooms are great. WiFi & water pressure are great as well. You really don't want to miss out. I stayed here a week and loved it!
    USA, Male, 25-30
  • 9.4


    14 Jun 2021
    Good hostel option a little further from the beach. The people were friendly and staff was great. Filtered water available and the kitchen was sufficient. Overall a solid hostel. Luna is a plus too😺🐈
    USA, Male, 18-24
  • 9.4


    02 Jun 2021
    My stay at Lum hostel was fantastic. The location is two blocks near the main Tulum Downtown street, so you can easily walk around. The staff was very nice at all times, a special shoutout to Sergio for making the atmosphere so welcoming and friendly, and to Hilario, who gave me the best tips to get to the places I wanted. A great plus is that they let you use the bikes for free!!! The beds were comfortable, and I always felt safe. I would definitely recommend this place!
    Mexico, Female, 25-30
  • 8.9


    27 Jun 2021
    Absolutely recommend staying here!!!!! So much fun, a great place to chill and make friends!
    USA, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi


  • 2020

    1st, Country Winners Mexico

  • 2020

    1st, Most Popular Hostels Tulum

  • 2020

    3rd, Continent Winners North America

View all Award Winners