Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07.00 to 21.00
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.5

  • Location 9.6

  • Staff 9.7

  • Atmosphere 9.5

  • Cleanliness 9.7

  • Facilities 9.6

Latest Reviews

  • 10.0


    11 Jun 2019
    Hostel was clean with a very relaxed atmosphere. Staff were very helpful and friendly. The bikes provided to guests made the trip super fun with lots of daily excursions. FYI For new travelers to tulum the directions provided by the hostels website says to book a direct bus from to get from Cancun to the hostel, however the bus website does NOT accept Credit cards issued outside of Mexico. You have to purchase the tx the day of, directly from the ADO kiosk at the Cancun airport.
    USA, Female, 25-30
  • 10.0


    06 Jun 2019
    Cannot praise this hostel enough- an amazing spot!! Had so much fun as a solo traveler, met wonderful people, and the staff and volunteers were so nice. Loved the day trips they organized, a really great way to explore the area without any stress of planning and with pretty much a guaranteed good time with good people. Rooms were great, loved the dividers between bunks and the huge lockers (big enough to put your whole backpack!). Great kitchen too to store your food, and free bikes!
    USA, Female, 25-30
  • 10.0


    04 Jun 2019
    This hostel was perfect! The staff was super nice and helpful and felt like they were your friends rather than workers. Loved watching Netflix before going out to the bars or even in the morning when it was too hot to go out. The room was nice and the personal light and plug was a life saver. The lockers in the room were spacious and it was near the main road and was easy to get to from the ADO bus station. I even canceled a stay I had at a different hostel to rebook here again.
    USA, Female, 18-24
  • 10.0


    30 May 2019
    Awesome vibe. Fun daily activities and evenings out. Comfy beds with enough privacy.
    Netherlands, Female, 25-30
  • 10.0


    20 May 2019
    Awesome place. Clean all the time, cool for sleeping, and the best people working there.
    Canada, Male, 25-30
  • 10.0


    19 May 2019
    The staff were amazing, & very helpful. The planned group activities, & nightly drink specials were a nice touch. Also the location is super convenient to bus station & town. Comfy private beds & cold A/C made it easy to get some rest. Huge locker to store your things. They offer complimentary bikes, making it super easy to get around town. The kitchen had everything you need. Plenty of fruiterias, taco carts, restaurants near by. I will be back soon! Thanks LUM!
    USA, Male, 31-40
  • 10.0


    14 May 2019
    I LOVED my stay at Lum. We went on the hostel outing each day Bc they’re free and you take the free bikes to all the coolest cenotes. So amazing. I didn’t want to leave. Thank you to the wonderful staff there!! Too much fun.
    USA, Female, 25-30
  • 10.0


    10 May 2019
    Hostel LUM was a great place to stay for a number of reasons. The vibe was great mostly created by the staff everyday, with great tours and activities then a very family and open and enjoyable bar vibe in the evening in the main common area down stairs. Staff like Sharna, Silvian and Lars were always around, very happy and able to help or point you to someone else that could. Overall the feeling between staff and the hostel guests was a very positive one and this really made my stay at LUM.
    Australia, Male, 31-40
  • 9.7


    18 May 2019
    Had a really lovely stay here. It is a quiet hostel but we appreciated it because we had a busy stay. The free bicycles are a massive perk, you can take them out all day. and their kitchen facilities are really good. Really close to the bus station and good WiFi.
    Ireland, Female, 18-24
  • 8.9


    28 May 2019
    pros: Atmosphere is super nice! they have free activity each day, and a member of the hostel will accompany the group - in a local and budget way. the staff were super nice! cons: there was a little stain in my bed, and the water temperature in the shower fluctuate a lot - i used another one the second night and it worked perfect. Wifi did not work very well as it always disconnects. but once it’s connected it’s alright.
    Hong Kong China, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games