Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07:00 to 21:00 (If you're arriving later than 21:00, we'll notify the night guard. He will let you in and show you to your bed. You can check in next morning.)
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.6

  • Location 9.5

  • Staff 9.4

  • Atmosphere 8.9

  • Cleanliness 9.3

  • Facilities 9.2

Latest Reviews

  • 10.0


    15 Jun 2022
    We loved lum so much we decided to extend our stay longer. The facilities are beautiful, there are bikes you can use, basketball and soccer balls (park two blocks away), a ping pong table, and the most stocked kitchen I’ve ever seen in a hostel. Only complaint is that wifi is very spotty from my room in the evening but I was just lazy because the common area had great wifi :) highly recommend this hostel to anyone looking for clean, beautiful, comfortable facilities to base yourself in tulum
    Canada, Female, 25-30
  • 10.0


    15 Jun 2022
    A very good hostel. Awesome rooms, great showers, free bikes, free water, friendly staff, solid location.
    Australia, Male, 31-40
  • 10.0


    13 Jun 2022
    I had a great stay at Lum! The pod-beads are great, the lockers in the rooms are big enough to fit all my things and there are enough bathrooms so you never have to wait! The main area and kitchen are nice, big and clean. The staff regularly organise activities during the day. Quiet time is at 23:00 which is nice if you need a good night sleep. There is a very nice and chill atmosphere which is why I stayed for a week!
    Netherlands, Female, 25-30
  • 10.0


    04 Jun 2022
    Great hostel. Would absolutely stay here again. Bikes were a great bonus
    Ireland, Female, 25-30
  • 10.0


    27 May 2022
    Really hard to fault this hostel.. the rooms are great and comfortable, the kitchen was one of the best I’ve ever seen in a hostel, free bikes were an amazing touch and hostel bar was nice too. Activities are organised everyday so it’s an effortlessly social hostal with great vibes. Would absolutely recommend and come again
    England, Couple, 18-24
  • 9.7


    15 Jun 2022
    I love this place. The design is so cool. The smell is a great touch. The bathrooms rock. Very relaxing.
    USA, Male, 18-24
  • 9.7


    04 Jun 2022
    A good hostel with kind and helpful staff
    England, Male, 31-40
  • 9.4


    21 Jun 2022
    Had a lovely stay here. The staff were all wonderful and put on activities daily. Free bike rental was really handy. I would have appreciated a locker in the private room for peace of mind that my valuables were secure. Location was great for restaurants and cheap and delicious street food, also very close to the bus station. Great hostel, would stay here again.
    Scotland, Female, 31-40
  • 9.4


    06 Jun 2022
    Amazing hostel! The beds were so comfortable and so cozy. Also, I’ve never seen a kitchen better equipped than this one! Fantastic.
    Belgium, Male, 18-24
  • 8.9


    09 Jun 2022
    Super nice very chill hostel, kitchen is lovley and bikes are super useful! Would definitely recommend a stay here, it’s social if you put yourself out there, would love it if AC was on for longer, but rooms are super clean and lovley to stay in, highly recommend :)
    England, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi


  • 2020

    1st, Country Winners Mexico

  • 2020

    1st, Most Popular Hostels Tulum

  • 2020

    3rd, Continent Winners North America

View all Award Winners