Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07.00 to 21.00
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.6

  • Location 9.7

  • Staff 9.9

  • Atmosphere 9.5

  • Cleanliness 9.7

  • Facilities 9.5

Latest Reviews

  • 10.0


    07 Nov 2019
    Cannot fault this place in anyway. The best hostel I have stayed in for a long time. Helpful staff, excellent/clean facilities. Extended my stay from one night to four because I felt so at home here!!
    England, Male, 31-40
  • 10.0


    29 Oct 2019
    Overall great hostel. Young crowd and really good atmosphere too. Building is cool and modern.
    Australia, All Male Group, 18-24
  • 10.0


    22 Oct 2019
    Lum was fantastic! Everyone was extremely friendly and helpful. There are organized activities each day which we took part in both days we stayed. The atmosphere is welcoming and it was easy to meet people. Each bed has a light, outlet and small shelf. Plus, there are lockers in the room for security. The bar is great if you want a drink at the end of the day and it closes at 11pm which means it's quiet if you're trying to sleep. Overall, we highly recommend Lum!
    Canada, Female, 25-30
  • 10.0


    21 Oct 2019
    My friends and I decided last minute to travel to Tulum.The entire staff was incredible.Every single person who worked there was energetic, social, and so kind! The free bikes, cheap breakfast, clean bathrooms and super fun environment were also a great plus. But truly, it is the volunteers who make the experience memorable.Shoutout to our favorite bartender David!We told him we wanted to go dancing, he took us to four different clubs!! The activites the hstl organized were so much fun too!!
    Canada, Female, 18-24
  • 9.7


    07 Nov 2019
    Had an amazing stay here, the staff are unreal, the only downside was the wifi didn't really work. Other than that what we got for the amount we paid was amazing
    Ireland, Couple, 25-30
  • 9.7


    02 Nov 2019
    A great hostel. Free bikes and water. Best shower I have had in the whole time I have been away. Great water pressure. Staff were lovely & I liked that they put on activities for people staying at the hostel. Good location & comfy beds in little pods!! Only bad thing I have to say was the WiFi was terrible.
    England, Couple, 25-30
  • 9.7


    31 Oct 2019
    Great hostel! Friendly staff, fully functioning kitchen, big lockers, hot showers, soap and even hand towels! Super comfortable beds (no springs) too and there are plenty of bikes available to take for the day. Only tiny comment would be for the light in the bathrooms to be a bit brighter, we found them far too dim, especially if you need to shave. Everything else was superb.
    Australia, Couple, 25-30
  • 9.1


    23 Oct 2019
    The vibe at Lum was super chill. The staff really made the difference - they were laid back, friendly, and helpful with any questions we had. The free bike rentals were legit. The facility itself felt really clean, and the rooms were well maintained. Definitely would stay here again
    USA, Male, 25-30
  • 9.1


    23 Oct 2019
    I like This hostel its really nice Si vienes a tulum es una gran opción.
    Mexico, Male, 31-40
  • 8.3


    22 Oct 2019
    Great location, good value for money. Don‘t expect too much of the showers, I had to wash out the shampoo in the sink... but still one of the best hostels in Tulum
    Switzerland, All Female Group, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi