Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.



Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07:00 to 21:00 (If you're arriving later than 21:00, we'll notify the night guard. He will let you in and show you to your bed. You can check in next morning.)
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.4

  • Security 9.6

  • Location 9.6

  • Staff 9.7

  • Atmosphere 9.6

  • Cleanliness 9.5

  • Facilities 9.3

Latest Reviews

  • 10.0


    24 Oct 2020
    Loved lum! The staff is super nice and the people are friendly. Great place to go to meet people if you’re a solo traveler. Very clean and safe as well.
    USA, Female, 31-40
  • 10.0


    22 Oct 2020
    Lucy, Gabby Paige and the rest of the crew made me feel at home. The rooms are clean and showers with good water pressure :) it’s in great location just a few minutes walk from the ADO bus station. I will definetly stay here again next time.
    USA, Male, 31-40
  • 10.0


    21 Oct 2020
    Huge fan of this Hostel. The Staff and Volunteers are what make it such a special place. Will definitely be returning next time I’m in Tulum.
    USA, Male, 25-30
  • 10.0


    13 Oct 2020
    Lum is a great place to stay during the pandemic if you're looking for a quiet, comfortable, well-located home base during your stay in Tulum. Because of COVID-19, Lum is taking all the precautions by closing their outdoor bar and limiting the number of people per room. Despite this, the beautiful hostel attracts some great people from all walks of life. Most of the hostel employees are volunteers who are traveling. They were all super nice and friendly and even went out with us a few times.
    USA, Male, 25-30
  • 10.0


    29 Sep 2020
    Only great things to say about this hostel! Staff was helpful and nice. The hostel itself has a nice minimalist and interior design. Looks like a boutique hostel. Showers are refreshing with excellent water pressure. Big lockers to keep your bag secure. FREE BIKE RENTALS! A bike is a must if you are in tulum.
    USA, Male, 25-30
  • 10.0


    14 Sep 2020
    Lum was amazing! The atmosphere was great with a lot of nice people. Also very clean! I would definitely definitely will come back here on next trip in tulum. Thanks to the staff for everything (:
    Mexico, Female, 18-24
  • 10.0


    11 Sep 2020
    Gabby made our stay awesome. We really enjoyed our time here and appreciated the complimentary bicycle use as well as drinking water. There’s also the sweetest calm doggie that adds extra security. It’s only a 5 minute walk from the ADO bus stop. You won’t regret staying here.
    USA, Female, 25-30
  • 10.0


    17 Mar 2020
    In general, the hostel is clean and modern and located in the middle of Tulum, near the bus station. The beds were clean and offered great privacy to sleep, the kitchen also had everything to offer. The Staff and the owner of the Lum were super likeable and hospitable! Even during those critical times with the virus, the owner Gabi, made sure we stayed safe till we would get our flight back home. The free bikes were also in great conditions and were a great bonus! Always would stay there again!
    Germany, Male, 18-24
  • 9.7


    15 Oct 2020
    A nice chill hostel skipping over the party atmosphere. Intimate setting. Would highly recommend. Paige and Lucy are awesome.
    Canada, Male, 25-30
  • 9.7


    05 Oct 2020
    Great experience on all levels! The place is rustic Chic with new, clean and comfortable facilities. The staff is very knowledgeable and helpful. Fully equipped kitchen with modern clean appliances and lots of free food items. Very convenient central location, walking distance to lots of stores. Our room was a little dark. Loved the shower head!
    USA, Couple, 41+
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi


  • 2020

    1st, Country Winners Mexico

  • 2020

    1st, Most Popular Hostels Tulum

  • 2020

    3rd, Continent Winners North America

View all Award Winners