Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Mayan Monkey Tulum

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Features a rooftop pool with a huge bar, a cosy hangout area, were you can enjoy the sunset surrounded by people from all over the world and all amenities a backpacker could wish.

We offer you help with booking tours to the main eco parks, ruins, attractions, snorkeling or diving in the 2nd Biggest Coral Reef in the World. Our staff can help you find your way to the best parties and attractions, just come to reception and speak to one of our friendly staff members! Free breakfast! One of the most important traits is having our Chef personally cooking fresh on a daily basis; we serve an all-you-can-eat continental breakfast! There is maximum security with smart card access in each floor; rooms and everybody have their own locker.

Mayan Monkey Tulum Policies & Conditions:

Cancellation policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 00:00.
Check out at 12:00

Payment upon arrival by cash, credit cards, debit cards. We do NOT accept American Express cards.
This property may pre-authorise your card before arrival.

Taxes not included.
Breakfast included.

24 hours Reception.
No curfew.
Adults only.
The maximum period of stay is of 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 9.4

  • Location 7.7

  • Staff 8.0

  • Atmosphere 8.2

  • Cleanliness 9.5

  • Facilities 9.1

Latest Reviews

  • 10.0


    18 Jan 2020
    awesome hostel, new and very clean... great staff and a bunch of activities to do...
    USA, Male, 31-40
  • 10.0


    13 Jan 2020
    Value for money, very clean, nice...just a bit overprised as rather focusing on U.S. cliebts, e.g. very basic breakfast, if wished more, pay extra 5 USD, etc.. a party alike place to stay
    Slovakia, Female, 31-40
  • 8.0


    05 Jan 2020
    I stayed at the Mayan Monkey in Tulum for 5 night. For the most part, my experience was positive. The hostel is beautiful, the room is great, the staff were nice. A negative: you are not permitted to bring any alcohol from outside into the hostel. This is extremely frustrating as I have never seen this before. Although you can buy beer or any other drink at the bar, it is literally double and triple the costs. I felt cheated. Also, 2 out of 5 nights wifi was not working.
    Canada, Female, 25-30
  • 7.4

    Very Good

    09 Jan 2020
    I don’t know what to say. We came to Tulum for the festivals and obviously the parties & the vibes was amazing. But the staff is the worst I've ever seen... super unfriendly and not welcoming at all. They were completely overwhelmed with the number of guests & screwed up our bookings. Beautiful place but terrible service.
    Germany, Female, 18-24
  • 7.4

    Very Good

    08 Jan 2020
    Lovely place but not a great vibe. Very high end party and clubby which isn't our vibe but it was very safe and a good bed to sleep in. Really far from the centre of tulum, but closer to the beach I guess.
    England, All Female Group, 18-24
  • 6.9


    06 Jan 2020
    You book Mayan knowing you're in for a beautiful hostel with a great guest atmosphere, but the customer care isn't prioritized. You're just a dollar sign, not a guest in a big hostel like this one but it is a stunning place to stay. Bikes weren't available for hire, bar/food was pricey and the common kitchen was chaotic and too small and lacking common kitchen ware like bowls/spatulas. Pros- comfy beds, beautiful pool/bar area, they lend you two free towels, fast wifi everywhere, nice showers
    Canada, Female, 18-24
  • 6.6


    31 Dec 2019
    Very cool hostel, check in takes waaaay too long. The service is pretty horrible, so is the staff. Very comfortable beds though, top notch facilities
    Canada, Male, 31-40
  • 6.0


    02 Jan 2020
    Staff are dreadful! It took 1hr 30 to check in as the staff are so slow, even with 5 people waiting to check in some staff members still sat around chatting. The location is 20min walk away from anything. Price was extortionate when I arrived as it differed to that on Hostel World. The free breakfast is laughable. Would not recommend to anyone!
    Barbados, Male, 25-30
  • 5.1


    21 Jan 2020
    The hostel facility is great, nice architecture But what DESTROYED the experience is the STAFF. EVENTS; I arrived & they couldn't find my reservation (30 mins), then they didn't program my key so I went back to reception,& then NO PILLOW so they told me they will come back with & that didn't happen. Next morning the shower didn't have hot water & the room runout of toilet paper. I told about this and ask for a room change & instead of giving me an EXCUSE ,they verified if it was true. WTF
    Mexico, Male, 31-40
  • 3.4


    12 Jan 2020
    Cool places. Very rude check in staff. My property was stolen while they were holding it, no help at all in trying to do something about it. Didn’t even review the security cameras.
    USA, Male, 25-30
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  • Free Breakfast
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Ceiling Fan
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Wi-Fi