Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Mayan Monkey Tulum

Book more than 14 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Fantastic Cleanliness
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Property Description

Features a rooftop pool with a huge bar, a cosy hangout area, were you can enjoy the sunset surrounded by people from all over the world and all amenities a backpacker could wish.

We offer you help with booking tours to the main eco parks, ruins, attractions, snorkeling or diving in the 2nd Biggest Coral Reef in the World. Our staff can help you find your way to the best parties and attractions, just come to reception and speak to one of our friendly staff members! Free breakfast! One of the most important traits is having our Chef personally cooking fresh on a daily basis; we serve an all-you-can-eat continental breakfast! There is maximum security with smart card access in each floor; rooms and everybody have their own locker.

Mayan Monkey Tulum Policies & Conditions:

Cancellation policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 00:00.
Check out at 12:00

Payment upon arrival by cash, credit cards, debit cards. We do NOT accept American Express cards.
This property may pre-authorise your card before arrival.

Taxes not included.
Breakfast included.

24 hours Reception.
No curfew.
Adults only.
The maximum period of stay is of 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.1

  • Security 9.3

  • Location 7.4

  • Staff 7.5

  • Atmosphere 8.1

  • Cleanliness 9.2

  • Facilities 8.9

Latest Reviews

  • 10.0


    27 Mar 2020
    Best hostel I’ve ever stayed at! Not only the hostel is super amazing but what made it even better was the super sweet staff. Whoever doesn’t like this place is obviously a uncooked noodle.
    USA, Female, 18-24
  • 10.0


    27 Feb 2020
    Really excellent hostel, great service, and extremely clean. The front desk receptionist was kind enough to accommodate our rooms (and also even got us a dorm we had for ourselves for a few days!) The hostel is pretty luxe considering it’s a hostel....the common/lounge area is gorgeous and really cool. Definitely will recommend this hostel to anyone travelling to Tulum. Also an excellent location, pretty close walk to Santino (a very LIT block party/bar)
    Canada, Female, 18-24
  • 9.1


    22 Feb 2020
    Amazing hostel, great atmosphere, good breakfast, great facilities... Only bad part for me : a bit far from the center but closer to the beach (although you need a bike or to hitchhike to get there)
    France, Female, 31-40
  • 8.9


    18 Mar 2020
    Mayan Monkey is an Oasus of refuge for this 'Quarentine' period iin our lufetime' However they need to do a mych better job with protecting the breakfast food buffer ( plexiglass covers and there are no masks but plenty of sanitizers! As Mexicos borders have rwmauned quite porous, many Europeans have made there way to here without temperature screening.... FFS🤢
    Canada, Male, 41+
  • 8.9


    23 Feb 2020
    Great hostel, bar drinks are unfortunately quite expensive. Not a typical backpackers hostel, but we made a great group and the atmosphere reflected that. The promoter was very controlling of any games we played and got upset at us accidentally cracking solo cups. This place would be a 10 if the drinks were cheaper and with a more engaged, forgiving promoter! Would definitely stay again.
    Canada, Male, 25-30
  • 7.7

    Very Good

    21 Feb 2020
    The facilities and building are gorgeous. Seriously it feels like you are staying in a resort and not a hostel. I think everything was built new in 2019. The location is decent, about 20min walk to downtown and 20min bike to the beach. If you are looking to party I would not recommend going here. We wish we went to Che instead even though the building was so nice. The vibe just isn’t there. The atmosphere was so dull and the promoter (Jorge) literally was a buzzkill honestly.
    Canada, All Male Group, 25-30
  • 7.7

    Very Good

    20 Feb 2020
    6 days - 1 day with no light, 1 day without watter and 1 day without hot watter. Sttafs were not able to recomend 1 touristic attraction. Super nice pool and outside area. Showers were always super dirty. 25 usd deposit for 2 towels. Nice rooms.
    France, Female, 25-30
  • 6.9


    17 Mar 2020
    The hostel itself is outstanding! Very nice design, nice bar, pool, and a lot of spots to chill! But... All the prices given don’t include VAT, very annoying at the bar or anytime you wanna do something. Renting a bike or having a bear then happen to be very expensive. On top of that the service isn’t the best. The staff is nice but super slow (check in lasted 1h!!!!!) and doesn’t seem very helped by management. Clearly a place to make money but not to make guest happy. I wouldn’t recommend.
    France, Male, 31-40
  • 6.3


    27 Feb 2020
    Beautiful, designed furnished and cleaned hostel. Located mid point between beaches, ruines and center. But a bit isolated from the main restaurants area. Staff not so friendly. Noisy until 1.00 am, not ideal to rest, especially for the rooms close to the bar area.
    France, Female, 25-30
  • 5.4


    01 Apr 2020
    Beautiful hostel but I didn't feel comfortable staying here after our first night. During the day they had a man walking around spraying pesticides all around the property, not a fan but thats fine. Then later I see him go into the dorms we're in and spray pesticides all over the dorms at the base of the beds and basically straight onto peoples packs! This room had no open windows or ventilation. Totally not cool and I don't feel comfortable sleeping in a room with pesticide sprayed everywhere.
    USA, Male, 18-24
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  • Free Breakfast
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Ceiling Fan
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Wi-Fi