Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Mayan Monkey Tulum

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Features a rooftop pool with a huge bar, a cosy hangout area, were you can enjoy the sunset surrounded by people from all over the world and all amenities a backpacker could wish.

We offer you help with booking tours to the main eco parks, ruins, attractions, snorkeling or diving in the 2nd Biggest Coral Reef in the World. Our staff can help you find your way to the best parties and attractions, just come to reception and speak to one of our friendly staff members! Free breakfast! One of the most important traits is having our Chef personally cooking fresh on a daily basis; we serve an all-you-can-eat continental breakfast! There is maximum security with smart card access in each floor; rooms and everybody have their own locker.

Mayan Monkey Tulum Policies & Conditions:

Cancellation policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 00:00.
Check out at 12:00

Payment upon arrival by cash, credit cards, debit cards. We do NOT accept American Express cards.
This property may pre-authorise your card before arrival.

Taxes not included.
Breakfast included.

24 hours Reception.
No curfew.
Adults only.
The maximum period of stay is of 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.9

  • Location 8.4

  • Staff 9.4

  • Atmosphere 8.9

  • Cleanliness 9.9

  • Facilities 9.6

Latest Reviews

  • 10.0


    31 Jul 2019
    I can’t say enough about how great this place was!!! The staff made out stay 100000 times better they are simply amazing! Super helpful, kind, they actually care about your stay! I am definitely going to come back and stay here again! Huge thank to -Yasser -Jordana -Xadani -Abdiel -Luis You guys rock!!!
    USA, Male, 25-30
  • 10.0


    29 Jul 2019
    Wow what a hostel. Staff were amazing. The rooms are the best I've seen in a long time and the facilities in general are another level. Wish I Could stay longer
    New Zealand, Mixed Group, 25-30
  • 9.7


    14 Aug 2019
    It’s like a 5* luxury hotel. I really enjoyed all the attention to the fine details. They have really thought everything through very carefully. It was hard to leave. An absolute treat to stay at. Book it now while you can.
    England, Female, 41+
  • 9.7


    05 Aug 2019
    This hostel is more like a resort. All facilities are brand new so everything is sparkly clean and the decor is so nice!! The location is about 15-20 minute walk from the main downtown however I wouldnt say its a bad location comparing it to other hostels because you are halfway to the downtown strip and half way to the beach strip with all the beach clubs etc. Staff are really sweety and helpful and really make you feel like home
    Canada, Female, 18-24
  • 9.7


    29 Jul 2019
    Best showers we've had in Mexico! Great pool area with a bar, good breakfast. Everything was super clean and the staff was nice and helpful. The curtains in the dorms make it feel very private and there are are two separate showers and bathrooms in the dorms. Honestly the best hostel we have been to! There is a bike rental close by, too.
    Austria, Female, 25-30
  • 9.4


    19 Aug 2019
    This is the most beautiful hostel I’ve ever stayed at! My first day I didn’t even leave the hostel because it was so nice. Everything is clean, the staff is really helpfull and the facilities are just amazing!! I have no complaints at all. If I ever go back to Tulum there’s no doubt where I’ll be staying. You even get a proper breakfast bufet!
    Norway, Female, 25-30
  • 9.1


    25 Jul 2019
    This place is incredible! Everything is so new and clean and the staff are so kind and friendly. The dorms are the best we have ever stayed in. The pool is fantastic and there are tons of loungers and day-beds to choose from (they even provide extra pool towels for free). The food/drinks are a bit expensive but they are excellent quality (Marco constantly made sure that we had everything we needed). Located outside of town but close to bike rental shops. Best hostel we've ever been to!
    England, Couple, 25-30
  • 8.3


    08 Aug 2019
    Really nice hostel. By far the nicest rooms and facilities of a hostel I stayed in Mexico. It's very new so the staff is learning so they weren't overly helpful but for the most part were friendly. For the price it's an amazing deal but everything you buy there is on the pricey side. The atmosphere is very laid back. I wouldn't say that the vibe was very conducive to meeting people but it was OK. Location isn't greatest. In between hotel zone and downtown but not close enough to either to walk.
    Canada, Male, 31-40
  • 8.3


    06 Aug 2019
    loved our stay here! We were in a private room and it was nice to have a break from the hostel rooms, felt like a boutique hotel rather than a hostel so was nice for us as we are travelling together but might not be good for solo travellers as not much atmosphere. Breakfast was really lovely and the staff were friendly and helpful and we managed to wash all our clothes which was life saving. Had to get taxis into town and the beach but only 70-100 pesos so not a big issue!!
    England, Couple, 18-24
  • 5.4


    13 Aug 2019
    Unfortunately had a terrible experience at the Mayan Monkey. The staff were unhelpful after a mix up with the dates for my stay. I then hired a bicycle from them (which was extremely expensive, other hostels like Lum let guests use their bikes for free). The bike was faulty and became unridable whilst I was out visiting a Cenote. When I called the hostel to ask what to do they hung up on me. After persuading a taxi to take me and the bike back to the hostel I received no apology or compensation
    England, Male, 18-24
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  • Free Breakfast
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Ceiling Fan
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Wi-Fi