Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

There will not be any cancelation or member reduction refund after 2 weeks prior to arrival.

Additional Terms and Conditions

According to our Policies, Terms and Conditions GROUP BOOKINGS HAVE TO BE FULLY PAID ONE MONTH PRIOR TO ARRIVAL. Please beware your credit card has enough credit for that time. If you prefer to pay your booking through bank transfer please contact me in order to inform you our bank details.
If you make your group booking within the 15 days prior to arrival, please note that the hostel will charge the full amount in your credit card at the confirmation time.
In case your credit card does not work and we do not have any other payment method, we will make contact with you and if no response is given within the next 24 hours, the hostel reserves the right to cancel the booking. There will not be any cancelation or member reduction refund after 2 weeks prior to arrival.
We must to receive the following information of each member of the group one week before arrival: Arrival Time, Name, Surname, Birth Date, ID Type, ID Number, Issue Date (not expiry), Gender, Nationality and Accommodation details (who will sleep with who in each room). Spain National Police request all this information according to the local law and on the other hand this information allows us to offer you a better service by making the check-in procedure faster and comfortable. Also be aware that we will ask 10 euros per person as a security deposit for damages coverage and for the use of keys and linen. It will also be assigned in case of alcohol disrupting behaviors and related. This amount will be refund at check out if no incident has occurred.
Group leader have to sleep at the hostel in all cases. Please inform the group leader to have ready at check-in moment all the IDs of the persons to check the information and the total amount of the deposit.
Special services like breakfast, meals or dinners could be asked by email in order to send you the rates and information. Also tours and other services.
Thanks and Kind Regards

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

According to our Policies, Terms and Conditions GROUP BOOKINGS HAVE TO BE FULLY PAID ONE MONTH PRIOR TO ARRIVAL. Please beware your credit card has enough credit for that time. If you prefer to pay your booking through bank transfer please contact me in order to inform you our bank details.
If you make your group booking within the 15 days prior to arrival, please note that the hostel will charge the full amount in your credit card at the confirmation time.
In case your credit card does not work and we do not have any other payment method, we will make contact with you and if no response is given within the next 24 hours, the hostel reserves the right to cancel the booking. There will not be any cancelation or member reduction refund after 2 weeks prior to arrival.
We must to receive the following information of each member of the group one week before arrival: Arrival Time, Name, Surname, Birth Date, ID Type, ID Number, Issue Date (not expiry), Gender, Nationality and Accommodation details (who will sleep with who in each room). Spain National Police request all this information according to the local law and on the other hand this information allows us to offer you a better service by making the check-in procedure faster and comfortable. Also be aware that we will ask 10 euros per person as a security deposit for damages coverage and for the use of keys and linen. It will also be assigned in case of alcohol disrupting behaviors and related. This amount will be refund at check out if no incident has occurred.
Group leader have to sleep at the hostel in all cases. Please inform the group leader to have ready at check-in moment all the IDs of the persons to check the information and the total amount of the deposit.
Special services like breakfast, meals or dinners could be asked by email in order to send you the rates and information. Also tours and other services.
Thanks and Kind Regards

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

New Samay Hostel is where in 2007 a group of backpackers and independent travelers have created the perfect space for those who want something more than a simple hostel.
Located where the most famous, old and romantic neighborhood of Seville begins, Barrio Santa Cruz.
Our friendly and kind Staff is available to help you with whatever you need, with the kind of information about Seville that only great connoisseurs of the city can offer. As our guests come from all over the world and not all speak Spanish, we can help you in English, Italian, French and Portuguese.
We want to emphasize that we have been receiving guests (friends) for 14 years. We have a vast experience of high quality in customer service, proven and endorsed by various awards to our Staff and more than 3,000 comments from our guests in the different booking engines.

After this hard 2020 for all of us, we have carried out a complete renovation of our structure and facilities, finally creating the hostel we were looking for since the beginning in 2007. A space in which our guests have the comfort of being at home, have privacy necessary, they can interact with other travelers from different parts of the globe, feel safe at all times and above all just dedicate themselves to enjoying our wonderful city.

Our spacious, designer, well-lit shared rooms with private bathroom provide a plus for the comfort of our guests.
New Samay Hostel means endless hot water, premium mattresses, new sturdy handmade high-end bunk beds, free lockers, key card access, air conditioning, heating in rooms and common spaces, free bedding and towels for rent ( 2 euros).

There are no surprises on arrival. If you do your check online it will be easier and faster getting on board on New Samay experience. We also offer free app to open your room door and hostels main entrance. We help you stay connected with high-speed Wi-Fi Internet and guest phone services. We have a relaxing lounge for socializing and connecting with fellow travelers.
Our fully equipped kitchen has pots and pans, crockery and cutlery, so you can enjoy inventing a new dish or trying Spanish cuisine.

Did we mention the terrace? Ours is the best roof terrace in all of Seville. Whether you want to catch the last rays of light from the setting Andalusian sun or just enjoy a good book or conversation, our terrace has you covered.

When you have finally decided where you are going, you can always leave your luggage with us for free (only until 11pm) so you don't have to carry your backpack / suitcase while waiting for the bus, train or plane.

Welcome to NEW SAMAY HOSTEL:
New name, new logo, new facilities, new project ...
Same warmth, same experience, same Staff, same goal ...
Make our guests (friends) happy.

We hope to see you soon!




Please note that guests younger than 18 years old and travelling alone, or guests with children under the age of 10, must book a private room.

Important: we do not accept groups of more than 10 people online.

If you book for a group of people, we can not guarantee you willl all be placed in the same room. Please send us an email three days before arrival asking to be put in the same room and we will do our best.

Original passport required on arrival!

We have a 48hr cancellation policy (Standard Rate). Cancellations must be made by email by 12 noon the day before your scheduled arrival date.

Check in: from 14:00 to 00:00 (*)
Check-out: before 11:00
(*) If you arrive outside these hours, please contact Reception in advance.

Special conditions apply for bookings during the periods of Semana Santa and the Feria de Abril. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 9.5

  • Location 9.5

  • Staff 9.7

  • Atmosphere 8.6

  • Cleanliness 9.3

  • Facilities 8.8


Latest Reviews

  • 10.0

    Superb

    19 Apr 2022
    The staff was incredibly friendly and helpful. Great recommendations for sightseeing and flamenco. The room was very nice and was cleaned between nights. Private in-room bathroom for a 4-person dorm and generally a lovely atmosphere.
    USA, Female, 25-30
  • 9.7

    Superb

    17 May 2022
    LOVE LOVE LOVE New Samay Hostel! The staff are kind and helpful. It’s super easy to get to it, if you’re landing in the Seville airport the taxi system can get you to the hostel with no problem. Also within walking distance of the train station. The rooms and bathrooms are clean, you’re not far from all the tourist locations and the security is 10/10. Thank you New Samay!
    Canada, Female, 18-24
  • 9.7

    Superb

    18 Apr 2022
    This was a great hostel with a warm atmosphere, helpful and friendly staff and a great location. I was comfortable as a solo female traveler and enjoyed my short stay.
    USA, Female, 41+
  • 9.4

    Superb

    28 Apr 2022
    Lovely hostel in a great location. Really friendly staff who were able to organise a walking tour for us and provide recommendations for food and activities. Lovely rooms with clean bathrooms and spacious lockers. Really nice rooftop terrace and good kitchen facilities.
    Netherlands, All Female Group, 18-24
  • 9.4

    Superb

    20 Apr 2022
    It's a very nice location and the staff is amazing. Really good mattesses to sleep like a baby and there is 24h reception. I really enjoyed my stay. The only point I didn't like was that for drying hands there was just Frottee-Towels that got never changed.
    Germany, Female, 25-30
  • 9.4

    Superb

    18 Apr 2022
    Staff was super super nice!!! :))) location is great! Kitchen always clean and with all the material needed Unfortunately, we can here a lot of noise from the street in the room. The windows should be changed and more soundproof :))
    Portugal, Female, 25-30
  • 9.1

    Superb

    08 May 2022
    I absolutely LOVED my stay at New Samay. The staff were so nice and helpful! And the security was top notch which made me feel really good and safe. We also did the free walking tour which I would definitely recommend (shout out to our guide Daniel!)
    USA, Female, 18-24
  • 8.3

    Fabulous

    15 May 2022
    great location and staff. nice big kitchen and sunny terrace. the bedrooms left something to be desired though.. no shelf or plug ins or curtains by the beds not even your own lamp so if 1 person wants the light on they have to turn on the overhead light. we were only provided with a top sheet as a blanket and the ac was blowing all night, we were freezing cold. no privacy unless you went into the 1 bathroom shared by 10 people so you have to take turns changing.
    Canada, All Female Group, 18-24
  • 8.3

    Fabulous

    04 May 2022
    Great location, very easy to get to all the important places from here! It's a really nice place, the rooms and bathrooms are very clean and well-maintained. There's proper security, the staff is really helpful, warm and welcoming and it makes your stay much better. There's a nice lounge area and a kitchen to use - the kitchen is very clean and well-maintained. I'll recommend staying here asthere's many cafe's, bars and tapas places on the same street and you can easily reach important places.
    India, Female, 25-30
  • 8.0

    Fabulous

    28 Apr 2022
    Facilities were great, the terrace is really pleasant. Atmosphere is pretty dead. Rooms are great, it has all you need, from charges in ur bed to privacy curtains.
    Portugal, Male, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Wi-Fi


Awards

  • 2019

    1st, Hostel Chain

  • 2006

    1st, Hostel Chain

Nominations

  • 2012

    Worldwide Medium Hostel

View all Award Winners

×