Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

There will not be any cancelation or member reduction refund after 2 weeks prior to arrival.

Additional Terms and Conditions

According to our Policies, Terms and Conditions GROUP BOOKINGS HAVE TO BE FULLY PAID ONE MONTH PRIOR TO ARRIVAL. Please beware your credit card has enough credit for that time. If you prefer to pay your booking through bank transfer please contact me in order to inform you our bank details.
If you make your group booking within the 15 days prior to arrival, please note that the hostel will charge the full amount in your credit card at the confirmation time.
In case your credit card does not work and we do not have any other payment method, we will make contact with you and if no response is given within the next 24 hours, the hostel reserves the right to cancel the booking. There will not be any cancelation or member reduction refund after 2 weeks prior to arrival.
We must to receive the following information of each member of the group one week before arrival: Arrival Time, Name, Surname, Birth Date, ID Type, ID Number, Issue Date (not expiry), Gender, Nationality and Accommodation details (who will sleep with who in each room). Spain National Police request all this information according to the local law and on the other hand this information allows us to offer you a better service by making the check-in procedure faster and comfortable. Also be aware that we will ask 10 euros per person as a security deposit for damages coverage and for the use of keys and linen. It will also be assigned in case of alcohol disrupting behaviors and related. This amount will be refund at check out if no incident has occurred.
Group leader have to sleep at the hostel in all cases. Please inform the group leader to have ready at check-in moment all the IDs of the persons to check the information and the total amount of the deposit.
Special services like breakfast, meals or dinners could be asked by email in order to send you the rates and information. Also tours and other services.
Thanks and Kind Regards

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

According to our Policies, Terms and Conditions GROUP BOOKINGS HAVE TO BE FULLY PAID ONE MONTH PRIOR TO ARRIVAL. Please beware your credit card has enough credit for that time. If you prefer to pay your booking through bank transfer please contact me in order to inform you our bank details.
If you make your group booking within the 15 days prior to arrival, please note that the hostel will charge the full amount in your credit card at the confirmation time.
In case your credit card does not work and we do not have any other payment method, we will make contact with you and if no response is given within the next 24 hours, the hostel reserves the right to cancel the booking. There will not be any cancelation or member reduction refund after 2 weeks prior to arrival.
We must to receive the following information of each member of the group one week before arrival: Arrival Time, Name, Surname, Birth Date, ID Type, ID Number, Issue Date (not expiry), Gender, Nationality and Accommodation details (who will sleep with who in each room). Spain National Police request all this information according to the local law and on the other hand this information allows us to offer you a better service by making the check-in procedure faster and comfortable. Also be aware that we will ask 10 euros per person as a security deposit for damages coverage and for the use of keys and linen. It will also be assigned in case of alcohol disrupting behaviors and related. This amount will be refund at check out if no incident has occurred.
Group leader have to sleep at the hostel in all cases. Please inform the group leader to have ready at check-in moment all the IDs of the persons to check the information and the total amount of the deposit.
Special services like breakfast, meals or dinners could be asked by email in order to send you the rates and information. Also tours and other services.
Thanks and Kind Regards

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

New Samay Hostel is where in 2007 a group of backpackers and independent travelers have created the perfect space for those who want something more than a simple hostel.
Located where the most famous, old and romantic neighborhood of Seville begins, Barrio Santa Cruz.
Our friendly and kind Staff is available to help you with whatever you need, with the kind of information about Seville that only great connoisseurs of the city can offer. As our guests come from all over the world and not all speak Spanish, we can help you in English, Italian, French and Portuguese.
We want to emphasize that we have been receiving guests (friends) for 14 years. We have a vast experience of high quality in customer service, proven and endorsed by various awards to our Staff and more than 3,000 comments from our guests in the different booking engines.

After this hard 2020 for all of us, we have carried out a complete renovation of our structure and facilities, finally creating the hostel we were looking for since the beginning in 2007. A space in which our guests have the comfort of being at home, have privacy necessary, they can interact with other travelers from different parts of the globe, feel safe at all times and above all just dedicate themselves to enjoying our wonderful city.

Our spacious, designer, well-lit shared rooms with private bathroom provide a plus for the comfort of our guests.
New Samay Hostel means endless hot water, premium mattresses, new sturdy handmade high-end bunk beds, free lockers, key card access, air conditioning, heating in rooms and common spaces, free bedding and towels for rent ( 2 euros).

There are no surprises on arrival. If you do your check online it will be easier and faster getting on board on New Samay experience. We also offer free app to open your room´s door and hostel´s main entrance. We help you stay connected with high-speed Wi-Fi Internet and guest phone services. We have a relaxing lounge for socializing and connecting with fellow travelers.
Our fully equipped kitchen has pots and pans, crockery and cutlery, so you can enjoy inventing a new dish or trying Spanish cuisine.

Did we mention the terrace? Ours is the best roof terrace in all of Seville. Whether you want to catch the last rays of light from the setting Andalusian sun or just enjoy a good book or conversation, our terrace has you covered.

When you have finally decided where you are going, you can always leave your luggage with us for free (only until 11pm) so you don't have to carry your backpack / suitcase while waiting for the bus, train or plane.

Welcome to NEW SAMAY HOSTEL:
New name, new logo, new facilities, new project ...
Same warmth, same experience, same Staff, same goal ...
Make our guests (friends) happy.

We hope to see you soon!




Please note that guests younger than 18 years old and travelling alone, or guests with children under the age of 10, must book a private room.

Important: we do not accept groups of more than 10 people online.

If you book for a group of people, we can not guarantee you willl all be placed in the same room. Please send us an email three days before arrival asking to be put in the same room and we will do our best.

Original passport required on arrival!

We have a 48hr cancellation policy. Cancellations must be made by email by 12 noon the day before your scheduled arrival date.

Check in: from 14:00 to 00:00 (*)
Check-out: before 11:00
(*) If you arrive outside these hours, please contact Reception in advance.

Special conditions apply for bookings during the periods of Semana Santa and the Feria de Abril. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 9.4

  • Location 9.5

  • Staff 9.5

  • Atmosphere 8.7

  • Cleanliness 9.2

  • Facilities 8.8


Latest Reviews

  • 10.0

    Superb

    29 Oct 2021
    We stayed for two nights and it was perfect. The rooms are big, you have privacy because every bed has a curtain, it is super clean and very comfortable.
    Colombia, Female, 25-30
  • 9.7

    Superb

    02 Nov 2021
    The location is great for visiting the city, it's easy to find and the staff are very friendly, accommodating and full of tips for how to make the most of your time in Sevilla. The place is very clean and there are plenty of nice restaurants nearby to eat and drink. Would definitely recommend!
    England, Mixed Group, 31-40
  • 9.7

    Superb

    24 Oct 2021
    Good facilities en suite was a welcome
    England, Male, 41+
  • 9.4

    Superb

    29 Oct 2021
    I really enjoyed my stay at the New Samay Hostel. The location was awesome, the beds were comfortable and had curtains, and the bathrooms were very nice. The only changes I wish they'd make would be to have a bar on the rooftop terrace, and to have a small offering of something for breakfast. Everything else was great!
    USA, Female, 18-24
  • 9.4

    Superb

    22 Oct 2021
    En suite facilities are great , staff helpful, in central Seville so great location
    England, All Male Group, 41+
  • 8.9

    Fabulous

    16 Oct 2021
    Location, staff was great. Kitchen and terrace all great. But the rooms were great do travellers (I was in the dorms). The beds were not very comfortable, there were no room lockers to kee your stuff- only small safes. No fans or anything as it gets pretty hot. Good for people coming for the night and just needing a place to crash
    France, Male, 18-24
  • 8.6

    Fabulous

    28 Oct 2021
    Solid hostel in a decent location in Seville. They use a phone app for the key which is nice because you never have to worry about losing your key. The beds and bathrooms in the mixed dorms were just ok, there’s just one toilet/shower/sink for four people and the beds are the classic metal bunks. The common space was on the small side but the terrace would make for it (we just happen to come when it rained). Overall decent experience.
    Canada, Female, 18-24
  • 8.3

    Fabulous

    26 Nov 2021
    Nice hostel very clean but super loud lots of partiers
    Canada, Female, 18-24
  • 8.3

    Fabulous

    10 Nov 2021
    The place overall was about what expected for the value. The staff was friendly and the location was convenient. The biggest issue was that our room smelled awful. I don't know how else to put it but it smelled like trash or a dead animal. We notified staff and the staff member was nice about it but also seemed to think it was just coming from the bathroom toilet and wasn't that bad. He sprayed some febreeze which helped temporarily but the smell was overwhelming.
    USA, Male, 31-40
  • 5.1

    Rating

    23 Oct 2021
    Photos are inaccurate. There are no luggage lockers in the room. The small safes they do provide don't work (staff tried and couldn't operate them either). Staff seemed to not really know what they were doing.
    Canada, Male, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Wi-Fi


Awards

  • 2019

    1st, Hostel Chain

  • 2006

    1st, Hostel Chain

Nominations

  • 2012

    Worldwide Medium Hostel

View all Award Winners

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