Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Free cancelation 30 days before check in date

Additional Terms and Conditions

Must reserve with 50% of total payment

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 8 days in advance for Free Cancellation.
7.9
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Welcome to the Oostel Smart Hostel experience. Enjoy your getaway at oOstel: a sustainable, technology enhanced hostel that’s fun and safe for you to stay while giving something back to the community. Exclusive features for our female guests include a makeup area and a walk-in changing room.

Your journey begins by downloading our exclusive app where you’ll become a WandoOra member and treat yourself to our benefits such as free shuttle to the beach, a social hub in our premises full of fun & local activities, access to amazing beach clubs, a cashless environment and outdoor experiences such as archeological sites and cenotes.

Enjoy your getaway at oOstel: a sustainable, technology enhanced hostel that’s fun and safe for you to stay while giving something back to the community. Exclusive features for our female guests include a makeup area and a walk-in changing room. Your journey begins by downloading our exclusive app where you’ll become a WandoOra member and treat yourself to our benefits such as free shuttle to the beach, a social hub in our premises full of fun & local activities, access to amazing beach clubs, a cashless environment and outdoor experiences such as archeological sites and cenotes.

Oostel Smart Hostel Policies & Conditions:

Cancellation policy: 7 days before arrival. In case of a late cancellation or No Show, you will be charged FULL STAY.

Check in from 15:00 to 23:00 .
Check out 12:00 .

Payment upon arrival by credit cards, debit cards. This property may pre authorise your card before arrival. No Cash

Taxes not included - 19.00%
Breakfast not included - 8 USD per person per day.

No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
No pets View House Rules

Check Availability

Reviews & Ratings

7.9
  • Value For Money 6.4

  • Security 8.7

  • Location 8.9

  • Staff 8.4

  • Atmosphere 7.8

  • Cleanliness 8.0

  • Facilities 7.1


Latest Reviews

  • 10.0

    Superb

    08 Dec 2020
    Literally nothing bad to say about this place. I mean, it comes with Queen size beds. What more could you want?
    USA, Male, 31-40
  • 10.0

    Superb

    03 Mar 2020
    Truly an amazing place and likely the best hostel I've ever stayed in. Location is perfect as the ADO station is literally across the street. Minimalist/modern style, great bar. Both nights I was there were very lively and it was a very easy place to meet people. Food is unexpectedly excellent too. "Smart" concept worked seamlessly with no issues. There are no lockers so if you're worried about your things get a bed in the 8-bed dorm where each bunk has its own locking door.
    USA, Male, 31-40
  • 9.7

    Superb

    09 Apr 2021
    The staff was so friendly. The outdoor part with the bar was very nice, I could imagine how lively it would be precovid. This is the only bar that actually put alcohol is our cocktails which we were very grateful for. The WiFi worked great, but the AC sucked. It gets so hot that it’s really doesn’t matter you don’t get a blanket in your room. We rented a blanket and didn’t even use it.
    USA, Female, 18-24
  • 9.7

    Superb

    10 Mar 2020
    What a great hostel. This place is only about 4 months old right now but I feel within a year it will be a leading hostel in Tulum! Cheap drinks and food!! Alex is the best bartender ever. Not much activities during the day but there’s always a crowd that gathers and drinks together at night. Thank you to Sammy he was the best manager ever!
    Canada, Couple, 25-30
  • 9.1

    Superb

    17 Feb 2021
    Been to 70+ Hostels all over the world. This one had two firsts for me. Blazing-fast internet. HAD TO PAY 70 PESOS TO RENT A BLANKET !?
    USA, Male, 31-40
  • 9.1

    Superb

    05 Jan 2020
    All in all a really good hostel! + great Wi-Fi Nice bar Friendly staff Really close to ADO bus stop Huge comfy beds with privacy curtains - confusing checking in. We had two beds booked, they only thought we had one then tried to put us in different rooms before saying we could share the bed in the dorm, never was quite sure if this was allowed. - it was noisy at night, room above the bar is really affected by the music. At 3am a hostel employee or security guard was singing which woke me
    England, Couple, 31-40
  • 7.4

    Very Good

    06 Jan 2021
    The hostel lobby/common areas were lovely... beautiful pools & grounds. Food in the he bar was delicious, beautifully presented & in the upper mid range for price. Very secure. I did not however like my suite at all. It was stark and felt like a concrete bunker. No windows in the bedroom, a tiny one in the bathroom. So much for being in a tropical paradise. They tried to give it some personality with hanging lights and a macrame piece over the bed, but other than that, it just felt soulless.
    USA, Couple, 31-40
  • 4.6

    Rating

    09 Feb 2021
    No duvets of even blankets. Air con at about -1 million and freezing ! We just slept on matress freezing
    England, Female, 18-24
  • 4.3

    Rating

    26 Mar 2021
    It was a terrible experience. The hostel is dirty, they never clean the toilets, it was some hair in the shower drain for days, and the trash wasn't taken. The toilets near the pool smells really bad. Shower is cold. The room has a very cold ar conditioner and they charge extra money for a blunket. They charge extra for everything. Considering is very expensive does not worth at all. It says breakfast included but you need to pay extra too. There's no window in the rooms. WORSE EVER
    Brazil, Female, 31-40
  • 2.0

    Rating

    30 Dec 2019
    This hostel didn’t honor my booking. They should be removed from the website as it will affect the website’s reputation
    Philippines, Male, 31-40
Read all reviews

Facilities

Free
  • Free WiFi
General
  • Air Conditioning
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Swimming Pool
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
Entertainment
  • Nightclub
  • Wi-Fi


×