Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation within 4 weeks prior to arrival or no show: EUR 11,00 / P.

Additional Terms and Conditions

A group is defined as a group of guests travelling together and arriving and departing on the same dates.

Rates are quoted in (Euro). Room rates are quoted per night including buffet breakfast, service charge and all taxes effective upon conclusion of the agreement. In case that any new government tax is introduced during the validity of the agreement it will be added to the above rates. Group Rates are valid for a minimum of 10 (ten) rooms or 21 (twentyone) persons. If groups are reduced to less than 10 rooms, Individual Rates will apply.

For each 20 (twenty) guests paying the confirmed room rate the Hotel shall allow 1 (one) person free of charge in a 4-bed room (max. 4 persons).

Groups up to 30 rooms: 50 % of total amount 1 month before arrival date
Groups with more than 30 rooms: 25 % of total amount 3 months prior to arrival date 50 % of total amount 1 month prior to arrival date
Balance payable at Check-Out or latest within 14 days after receipt of invoice.
In case that down payments are not credited in time, the Hostel reserves the right to cancel the bookings.

It is the responsibility of the Client to deduct cancellation fees from the persons making the cancellation, and to credit these amounts to the hostel.

Unless agreed otherwise, following installments apply:
Cancellations up to 4 weeks before arrival no fee charged
Cancellations 4 to 2 weeks before arrival 25 % of booking value
Cancellations 2 to 1 week bfore arrival 50 % of booking value
Cancellations within 7 days before arrival full booking value

A rooming list and detailed meal requirements are to be made available to the Hostel 14 days prior to arrival date at the latest.

All reservations, amendments or cancellations are subject to a written reconfirmation by the Hostel.

The Hostel reserves the right to withdraw from this present agreement in case of force majeure or any grave violation to the agreement. In the event of force majeure the hostel may not be held responsible for damages.

All other terms not mentioned in this agreement are settled in the Agreement on the Code of Contact for Group Travellers issued by the Austrian Professional Hotel Association and the Austrian Professional Travel Agency Association.

The contracting partners hereby declare that the contents of this agreement shall be kept secret from third parties, particularly with regard to the booking status and rates.

The hostel reserves the right to accomplish accommodation in a hotel of same category.

Any legal disputes arising from this agreement shall be settled before the court in Vienna / Austria.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Excellent Cleanliness
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Property Description

This hostel is perhaps in the best location, and certainly in the most beautiful!

Hey, we have rooms with a view! Authentic Austrian restaurants are within short walking distance and the 'Wienerwald' is just across the street. Mountain-Bike and Nordic-Walking trails start right from the front door!

The Palace Hostel Schlossherberge offers an awesome and fantastic view overlooking the city of Vienna.

We have 41 rooms each with 4 beds (2 bunkbeds)! All rooms are en-suite (with shower & WC) and equipped with wardrobes & lockers.

Facilities include free wifi and tourist info, laundromat, a bright breakfast room, breakfast in the garden during the summer months (breakfast at extra cost) , free & secure parking in front of the house, free stuff for use (boccia, nordic walking poles, boardgames, frisbees, soccerball, etc.)

There is a huge park in front of the house for sunbathing, picnic, relaxing, Yoga, T'ai-chi, ... A chill out room with cable TV, table tennis, tabletop football are at your disposal. We even have our own minigolf court!

No curfew owing to key cards. 24h access and check-in (please let us know should you plan to arrive after 22:00!).

Free city maps & public transport tickets are available at the reception. Our friendly, international staff with heaps of local knowledge of things to do in Vienna is always happy to help you!

The hostel is very well connected to the public transport network. The bus stop 'Wilhelminenberg' can be found right in front of the property entrance. Bus lines 46A or 46B, departing every 8 minutes during the day will let you reach the underground station 'Ottakring'. From here, the underground line U3 takes you straight to 'Stephansplatz' (city centre - total time 25 min), to 'Landstrasse/Wien Mitte' (city air terminal - total time 30 min), to 'Westbahnhof' (western train station - total time 20 min), or to 'Hauptbahnhof' (main train station - total time 40 min). The last bus back to the hostel departs at 00:55 from the underground station 'Ottakring'.

In appreciation of our special efforts in operative environment protection we have been awarded with the Tourism-Ecolabel by the city of Vienna.

Palace Hostel Schlossherberge is the right place for your Vienna get-a-way! View House Rules

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Reviews & Ratings

  • Value For Money 7.9

  • Security 8.9

  • Location 8.1

  • Staff 7.9

  • Atmosphere 7.3

  • Cleanliness 8.0

  • Facilities 6.8

Latest Reviews

  • 10.0


    01 Nov 2019
    Had an amazing time, especially with Julie ;) definitely stay here!!
    USA, Male, 18-24
  • 10.0


    04 Oct 2019
    Amazing place to live
    Pakistan, Male, 25-30
  • 10.0


    21 Sep 2019
    Paradis in Summer
    Egypt, Male, 41+
  • 10.0


    08 Sep 2019
    Just outside of the hustle and bustle but very easy to get to everything with transportation! Exactly what i needed. Awesome views just outside your window. When i was there it had a few groups, and it was very peaceful.
    USA, Female, 31-40
  • 8.9


    17 Aug 2019
    A great place to stay for some quiet from the city yet easy transport links will take you to the centre. Staff are fabulous and the hostel is very clean . My only issue was the mattresses were very very very thin and as a result it was difficult to get a good nights rest
    Ireland, Female, 31-40
  • 8.3


    04 Oct 2019
    The stay was pleasant and accommodating. Location was beautiful with a good view of the city, but a hassle to get to and from (you'll need a public transport ticket or a car if you want to get to the city and the last bus from the train station leaves at 0:55 or so). They could only provide one locker for the two of us staying so we had to do some tetris with our gear.
    USA, Mixed Group, 18-24
  • 8.3


    09 Sep 2019
    A great hostel if you have a car. It has great parking. The transportation to downtown Vienna is nice and close. Easy to get on and off. I highly recommend this hostel if you have a car.
    USA, Male, 41+
  • 7.1

    Very Good

    03 Sep 2019
    The hostel would be good with a group. As an individual, not the most comfortable. The lockers don’t allow you to lock anything, the rooms are small, and the bathroom was really small. That being said - what a view, and such friendly staff. I had a good time, even as a solo traveler. The location can be annoying if you plan to spend your time in the city centre, or stay out late. But, I liked the quietness and view, so I didn’t mind it’s distance to Karlsplatz, plus the transit system is good.
    Canada, Male, 25-30
  • 6.6


    21 Oct 2019
    Nice place, if you want some fresh air, quite walks and a panoramic view of the city. The breakfast was definitely good! Staff were friendly and helpful. Things that could improve are: the interior decor could use some color like in the hallway. More cosy common spaces. The smell in the hallway (needs investigation) and bathroom (seemed clean, but the smell was disturbing).
    Pakistan, Female, 31-40
  • 3.4


    28 Dec 2019
    zero facilities Lack of sound proofing
    India, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Vending Machines
  • Foosball
  • Wi-Fi