Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

our cancellation policy in case of a no show is to that guests their 50% deposit paid

Additional Terms and Conditions

a deposit of 50% is required to secure a booking

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Palazzo Sant Ursula

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Palazzo Sant Ursula is a converted 16-century, spacious and quiet Valletta palace close to Grand Harbour and main city centre. The house has original features and a roof garden which is a treat on sunny days all year round and warm summer evenings. Wi-Fi is included in the price.

We have 4 bedrooms available, 2 rooms with private bathroom.

We have 2 similar suites with private bathroom, one has 2 twin beds on the first floor & the other has a double bed on the third floor. They are booked according to availability so you may have a room with twin beds or a room with a double bed when booking the Hastings Suites.

We are located in a good residential area but still provide a quiet ambience. Easy access to other parts of Malta from the Bus Terminus and Ferries, where route buses to all locations on the island leave frequently. Just minutes walk from Shops, Restaurants, Food Market, Bars, Pubs and Coffee Shops, Bus Terminus is 5 minutes away.

Advise us about the arrival time of check-in, this is very important as we do not have a 24/7 Reception Desk. We will send you an official email with information about the Palazzo, so please reply to that email with your exact check-in time.

Check out time is usually after breakfast but we are flexible depending on our other bookings.

Cash is preferred upon arrival.

Malta is pretty hot all year round, we provide fans in Summer but for winter days the palazzo has no heating in rooms. A portable gas heater is available in winter days at an extra fee.

We have a shared refrigerator, in which you can store your own Food and Drinks to enjoy in your room or on our lovely Roof Garden, we also have a microwave oven and a kettle for the use of all guests.

An eco-tax of 50c per person, per stay, is to be paid on the check-in and added to the total remaining amount due.

We do long stays for language students also and if you are after a Language course, Dive holiday, Golf holiday or visiting Malta for a specific event please let us know so that we can help you with information for during your stay. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.3

  • Security 8.3

  • Location 9.3

  • Staff 8.4

  • Atmosphere 7.9

  • Cleanliness 7.7

  • Facilities 7.6

Latest Reviews

  • 9.1


    20 Jun 2022
    Excellent location, the host was very helpful. The only issue I had was the internet. The connection was spotty even if I was next to the router. Besides that everything was perfect.
    Serbia, Male, 31-40
  • 8.0


    20 Jun 2022
    Location is amazing! Communication is amazing! Stayed in a private so I don’t have much sense of atmosphere as it’s set up more like an Airbnb then a hostel. The place is absolutely stunning. Beds were relatively comfy. Biggest complaints were it was unbelievably hot and the fan was broken at the time and no AC so we didn’t really sleep and secondly it was quite dusty I think from the old building.
    USA, Female, 25-30
  • 7.4

    Very Good

    07 Jun 2022
    Nice hostel in downtown Valletta. Fancy room and exceptional hospitality.
    Italy, Male, 41+
  • 6.9


    07 Aug 2022
    The door wouldn’t close, messy check in and out process, couldn’t pay by card and no air conditioner. But it was a beautiful place and great location.
    Portugal, Male, 25-30
  • 6.9


    09 Jul 2022
    Palazzo Sant Ursula is in a fantastic location, right in the heart of Valletta and walking distance to pretty much everything or ferries/buses. A unique building with a cool look. There’s no A/C, but we were lucky to have a pretty good fan. Without this, it would have been very hot. We only briefly met some staff, so most communication is via WhatsApp, just something to be aware of. The internet’s a little patchy and it’s not sparkling clean, but made for a nice base for a brief stay in Malta.
    Australia, Couple, 25-30
  • 6.9


    06 Jul 2022
    Good location but two small, no AC. Couldn’t sleep.
    South Korea, Male, 41+
  • 6.0


    06 Jun 2022
    People not around checking Inn or check out. Room can’t lock it if your out. Too many stairs. There’s no breakfast. Just room. Valleta town too many stairs. I will advise for senior citizen to book in different area if Malta. Where they have elevator, and close to the water. For the younger generation is ok. Can’t use the kitchen is in the top floor. I got a bad knee’s is not for me the place.
    USA, Female, 41+
  • 5.4


    04 Aug 2022
    Only good thing about this place is the location. The rest.. there are no words. The place is a dumpster, full of old decorations thrown around just for the sake of it. Our room was so dirty I don’t even know where to begin with: dust, spiderwebs, dirt, even soil from a removed plant. The fan worked when it fancied it. Shared bathroom didn’t give much confidence either. Be wary of the photos in the ad - they tidied up and cleaned only for the pictures. All in all, AVOID. It’s just not worth it.
    Germany, Male, 25-30
  • 4.6


    25 Sep 2022
    Palazzo Sant Ursula - positives: quirky interiors and location. Negatives: cleanliness is a BIG problem and lack of human interaction. Overall - AVOID. Room was dirty. There were hairs on the towels, make up stains on the pillow. The towels and linen were tired and need replacing. The shared bathroom is not clean and also isn't well ventilated so the whole place smells musty. Check in/out is done via WhatsApp without seeing anyone and doesn't feel secure or professional.
    England, Female, 31-40
  • 4.6


    23 Jun 2022
    Never actually met any staff, although the conversations I had with them via WhatsApp. It’s a little rundown but I didn’t mind it as it reminded me of my grandma’s house. However, the door didn’t lock from the outside which made everything feel a little unsafe.
    Canada, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Breakfast Not Included
  • Cots Available
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • 24 Hour Security
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Meals Available
  • Mini-Supermarket
  • Minibar
  • Tea & Coffee Making Facilities
  • Wi-Fi