Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Exceed our guests expectations of a Travelers Hotel by providing outstanding services and dependable information. We commit resources and time to preserving the values and traditions of our communities: Pure Life…Pure Hospitality.

We are located in one of the best areas of Costa Rica, Monteverde. From our facilities, the guests and travellers can reach some of the best attractions of the town such as Don Juan Tours, Monteverde Cloud Forest Reserve and Monteverde Butterfly Gardens amongst other interesting spots of the city.

We have several types of accommodation options to satisfy the needs and wishes of different kind of guets and travellers. Furthermore, Pension Santa offers breakfast, coffee and tea all day, wifi in every room. The Pension Santa Elena offers an award winning, full service front desk. Our staff is bilingual, Costa Rican and second to none. Other amenities include: green space to chill, full kitchen, Taco Taco restaurant, complimentary laptops for guests to use.

Pension Santa Elena Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 11:00 to 22:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.


The reception service is open from 05.30 to 22.00
The maximum nights of stay is five.
No curfew.
Pet friendly.
Child friendly.
Non smoking.
This property might pre-authorize your credit card. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.7

  • Security 10.0

  • Location 9.8

  • Staff 9.5

  • Atmosphere 9.3

  • Cleanliness 9.0

  • Facilities 9.2

Latest Reviews

  • 10.0


    13 Aug 2021
    Pension Santa Elena is heavenly. The staff were hugely helpful in organizing our activities in the area. We simply loved Santa Elena and would eagerly stay here again!
    USA, Male, 41+
  • 10.0


    21 Mar 2021
    This place was great! Kind and helpful staff, nice rooms, and a solid free breakfast. It's very quiet so not really that big of a party hostel or place to meet a lot of new people if that's your jam. Central to all of the Monteverde reserves.
    USA, Female, 31-40
  • 10.0


    17 Feb 2021
    Super nice hostel, clean, with amazing staff. It's very easy to socialise and make friends there. 100% recommended!
    Poland, Female, 18-24
  • 10.0


    23 Jan 2021
    Great staff location and vibe highly recommended
    USA, Male, 25-30
  • 10.0


    01 Mar 2020
    The service and atmosphere was perfect for our stay. The team was so helpful to organize any tours we needed and were happy to answer all our questions. Good parking area, and hostel was close to all restaurants in town. A perfect stay overall.
    England, Female, 25-30
  • 10.0


    10 Aug 2019
    Very lovely hostel in the center of monteverde. The stuff was really friendly and the atmosphere really good. There are lots of restaurants near by and breakfast is included.
    Switzerland, Female, 18-24
  • 9.7


    13 Feb 2020
    The employees were all very nice and breakfast was included. The room was sparse but comfortable, although the pillows were lumpy and flat. I was given an old room key so when I returned after dinner, I wasn't able to get in with the key and security had to help me. Also, Hostelworld booked two people even though I have no record of that and couldn't change it. Thankfully the hotel only charged me for one because the website was no help in correcting this error.
    USA, Female, 31-40
  • 9.7


    21 Jan 2020
    I spend 4 nights here and loved it. The staff is amazing - super friendly and helpful with recommendations/booking. Location is great and the free breakfast is legit. Felt very comfortable here and loved the common spaces (indoor & outdoor). Always dogs around which I loved! Bed in dorm was not great but would absolutely stay here again.
    USA, Female, 25-30
  • 9.1


    29 Oct 2019
    The staff were amazing - very friendly and knowledgeable, and helped me book everything in the area. The atmosphere was also great - lots of new friendly faces in the common rooms and happy pets.
    USA, Female, 25-30
  • 8.9


    09 Mar 2020
    Amazing breakfast, simple room, great and knowledgable staff. Would recommended.
    England, Female, 25-30
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Wheelchair Friendly
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Games Room