Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Exceed our guests expectations of a Travelers Hotel by providing outstanding services and dependable information. We commit resources and time to preserving the values and traditions of our communities: Pure Life…Pure Hospitality.

We are located in one of the best areas of Costa Rica, Monteverde. From our facilities, the guests and travellers can reach some of the best attractions of the town such as Don Juan Tours, Monteverde Cloud Forest Reserve and Monteverde Butterfly Gardens amongst other interesting spots of the city.

We have several types of accommodation options to satisfy the needs and wishes of different kind of guets and travellers. Furthermore, Pension Santa offers breakfast, coffee and tea all day, wifi in every room. The Pension Santa Elena offers an award winning, full service front desk. Our staff is bilingual, Costa Rican and second to none. Other amenities include: green space to chill, full kitchen, Taco Taco restaurant, complimentary laptops for guests to use.

Pension Santa Elena Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 11:00 to 22:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.


The reception service is open from 05.30 to 22.00
The maximum nights of stay is five.
No curfew.
Pet friendly.
Child friendly.
Non smoking.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.2

  • Location 9.9

  • Staff 9.4

  • Atmosphere 8.6

  • Cleanliness 9.2

  • Facilities 9.1

Latest Reviews

  • 10.0


    13 Mar 2022
    We had a fantastic stay at Pension Santa Elena. The staff is very helpful and friendly. The location couldn't be better. The atmosphere was great. The kitchen is well equipped (nothing missing & clean). Massive plus for the coffee & tea available at all time + the fantastic breakfast. We would definitely stay there again.
    England, Couple, 25-30
  • 10.0


    12 Mar 2022
    I loved this hostel! Amenities were perfect, Gelato and breakfast was delicious, good location in town, and had a few parking spots. Great value! The mattress was a little old and had some caved in areas but I just slept on the other side and it was fine. Otherwise, the staff was also amazing and I would definitely 10/10 recommend this hostel. Thank you!!
    USA, Female, 31-40
  • 10.0


    13 Aug 2021
    Pension Santa Elena is heavenly. The staff were hugely helpful in organizing our activities in the area. We simply loved Santa Elena and would eagerly stay here again!
    USA, Male, 41+
  • 9.7


    30 Apr 2022
    Very nice hostel. One of the best I have been to in Costa Rica so far. Very nice staff so helpful. The only concern was the amount of tables in the hang out area which were to few. Hard to get a good seat for dinner.
    Sweden, Female, 25-30
  • 9.7


    19 Jan 2022
    This place has a very relaxed vibe. The central area is grassy and sun filled with plenty of areas to hang out. Breakfast is typical but good and the people that work here are helpful, friendly, and make sure you have everything you need. A cat named Garfield roams the grounds.
    USA, Couple, 31-40
  • 9.4


    25 Mar 2022
    Great place! Pretty close to the bus station, restaurants, grocery store, very convenient location! Friendly staff, delicious breakfast!!
    Colombia, Female, 25-30
  • 9.4


    21 Feb 2022
    Absolutely loved our stay. The staff are so lovely and helpful, they sorted all our activities for us and were always available with advice. The breakfast is so good and it is also provided free for the local community which is awesome. The garden is a great spot for relaxing. The very sweet resident ginger cat Garfield was the cherry on top! Nina’s art is found throughout the property and is stunning. Would definitely recommend and stay again, excellent value for money. Thank you!
    England, Couple, 25-30
  • 8.9


    09 Mar 2022
    We only stayed here for one night but enjoyed it nonetheless, there wasn’t much by way of a common area but the garden area was really nice and the rooms had a rustic but luxury feel to them. One thing I would say is that we left our bags for a few hours after checking out, and when we came back, the gate to where our bags were kept was unlocked, which made us feel a bit unsettled. The free breakfast was so nice which made us feel better about the steeper price for a hostel! We would go again!
    England, Female, 18-24
  • 8.3


    18 Apr 2022
    Good place… but really struggled to sleep because of the raccoons scratching around in my roof
    England, Male, 31-40
  • 8.3


    25 Jan 2022
    Decent hostel, cute vibes, not a great hangout area to meet people but it is central so that’s good. AMAZING free breakfast, honestly probably the best I’ve ever had. I’d recommend this place
    USA, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Wheelchair Friendly
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Games Room