Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Exceed our guests expectations of a Travelers Hotel by providing outstanding services and dependable information. We commit resources and time to preserving the values and traditions of our communities: Pure Life…Pure Hospitality.

We are located in one of the best areas of Costa Rica, Monteverde. From our facilities, the guests and travellers can reach some of the best attractions of the town such as Don Juan Tours, Monteverde Cloud Forest Reserve and Monteverde Butterfly Gardens amongst other interesting spots of the city.

We have several types of accommodation options to satisfy the needs and wishes of different kind of guets and travellers. Furthermore, Pension Santa offers breakfast, coffee and tea all day, wifi in every room. The Pension Santa Elena offers an award winning, full service front desk. Our staff is bilingual, Costa Rican and second to none. Other amenities include: green space to chill, full kitchen, Taco Taco restaurant, complimentary laptops for guests to use.

Pension Santa Elena Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 11:00 to 22:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.


The reception service is open from 05.30 to 22.00
The maximum nights of stay is five.
No curfew.
Pet friendly.
Child friendly.
Non smoking.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.1

  • Location 10.0

  • Staff 10.0

  • Atmosphere 9.8

  • Cleanliness 9.5

  • Facilities 8.0

Latest Reviews

  • 10.0


    01 Mar 2020
    The service and atmosphere was perfect for our stay. The team was so helpful to organize any tours we needed and were happy to answer all our questions. Good parking area, and hostel was close to all restaurants in town. A perfect stay overall.
    England, Female, 25-30
  • 10.0


    10 Aug 2019
    Very lovely hostel in the center of monteverde. The stuff was really friendly and the atmosphere really good. There are lots of restaurants near by and breakfast is included.
    Switzerland, Female, 18-24
  • 10.0


    30 Jun 2019
    I loved my stay at Pension Santa Elena! As a solo traveler, it was really comforting to have a warm and friendly staff at the hostel help me with any questions I had. The breakfast was absolutely delicious too and the location was amazing! Thanks so much-- would definitely stay here again!
    USA, Female, 25-30
  • 10.0


    17 Apr 2019
    Pension Santa Elena is great! The staff are extremely friendly and so incredibly helpful! The hostel itself is really cool, clean, has a full kitchen, shared space, and places to hang outside. They also offer a free delicious breakfast! It's right in the heart of Monteverde in a great location next to many other restaurants and shops! Thanks Rebecca, Nina and Diego for all of your help - you guys are the best! Hope to see you again someday! Pura Vida :D
    USA, Female, 25-30
  • 9.7


    13 Feb 2020
    The employees were all very nice and breakfast was included. The room was sparse but comfortable, although the pillows were lumpy and flat. I was given an old room key so when I returned after dinner, I wasn't able to get in with the key and security had to help me. Also, Hostelworld booked two people even though I have no record of that and couldn't change it. Thankfully the hotel only charged me for one because the website was no help in correcting this error.
    USA, Female, 31-40
  • 9.7


    21 Jan 2020
    I spend 4 nights here and loved it. The staff is amazing - super friendly and helpful with recommendations/booking. Location is great and the free breakfast is legit. Felt very comfortable here and loved the common spaces (indoor & outdoor). Always dogs around which I loved! Bed in dorm was not great but would absolutely stay here again.
    USA, Female, 25-30
  • 9.7


    03 Jun 2019
    The staff here are so nice and helpful! They explained every single option available to me in terms of activities and specific tours. Located in the middle of downtown Santa Elena, ~15 min drive from Monterverde Reserve. No lockers in the dorm but one by reception. The place is clean and had warm showers. The breakfast is amazing! I was here in low season and had the dorm to myself. The common areas are really great, but as a solo traveler, I didn’t get to meet people since most were in privates
    USA, Female, 25-30
  • 9.7


    26 Apr 2019
    The minute I left Pension Santa Elena, I was sad. The staff and atmosphere is great. You really do feel like apart of the community when you are there. I have to give a shout out to Diego who really went above and beyond to help us out. You can tell he is very passionate about his community and tourists having a good time. Also, big bonus, they offer free breakfast and coffee from 7-9 am. IT IS DELICIOUS! We got the breakfast tacos every morning and man, they are filling.
    USA, Couple, 25-30
  • 9.1


    29 Oct 2019
    The staff were amazing - very friendly and knowledgeable, and helped me book everything in the area. The atmosphere was also great - lots of new friendly faces in the common rooms and happy pets.
    USA, Female, 25-30
  • 8.9


    09 Mar 2020
    Amazing breakfast, simple room, great and knowledgable staff. Would recommended.
    England, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Wheelchair Friendly
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Games Room