Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

100% cancellation fee if cancelled less than 30 days prior to arrival.

No show full charge.

The following group types are not accepted by this hostel: Business Trip If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

RestUp London is set in a large building steeped in history and tradition but combined with all the state-of-the-art convenience perfect for today's travellers.

Our hostel provides excellent value-for-money accommodation together with cutting edge technology to ensure you have a home-from-home experience at the hostel.

We're located in central London (Zone 1), in close proximity to the key London landmark sites, including the London Eye, the Tower of London, Madam Tussaud's, Buckingham Palace, London Bridge, Big Ben, Oxford Street, Piccadilly Circus, Hyde Park, the Tate Gallery, Imperial War Museum and West End theatres.

Please note that bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18 years old).
Guests under the age of 18 years old, must be in a private room (with an adult) and cannot stay in dorms, sharing with other visitors.

Please note:

All the guests, no matter the nationality including UK citizens, have to provide a valid pictured ID to be able to check-in.

Please note that bookings cannot be accepted from any person under the age of 15 unless they are accompanied by an adult (over 18 years old).
Guests under the age of 15 years old, must be in a private room (with an adult) and cannot stay in dorms, sharing with other visitors

Cancellation Policy: 2 days before the arrival

Check In: 3 pm
Check Out: 10:00 am

Method of Payment upon the arrival: Cash, Credit Cards, Debit Cards

Taxes are included.

Reception is open 24 hours and dinner is available. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.1

  • Security 7.5

  • Location 7.5

  • Staff 7.7

  • Atmosphere 6.8

  • Cleanliness 6.8

  • Facilities 6.3

Latest Reviews

  • 9.7


    01 Nov 2019
    It was a very good place to stay, about a 30 minute bus ride from the city center. Very accessible bus stops by the hostel. The wifi however, did not reach my room where I was staying and could only really be accessed in the area by the front desk. The staff was incredible. Everyone there was super kind.
    USA, Female, 18-24
  • 8.9


    26 Oct 2019
    We stayed in RestUp only for one night and for that and for the priced we payed it turned out to be quite perfect. The room itself was very small (contained only a bed :D), so was the bathroom. Everything was clean. Bedsheets are included in the price, towels are not. The staff was all nice and friendly and they helped where they could. :)
    Germany, Mixed Group, 25-30
  • 8.3


    06 Nov 2019
    Good location,lovely staff and breakfast. Rooms are clean.
    Croatia, Male, 31-40
  • 8.3


    28 Oct 2019
    Great place to stay! Very close to underground entrance so going in to the city center was easy. Staff was helpful and the vibe of the place was amazing! Only bad thing whas that there were no outlets in the room so we had to sit in the common areas after we got back from the city pretty late. It was only a minor inconvenience through. Highly recommend staying here if you are going to visit London!
    Hungary, Mixed Group, 18-24
  • 8.0


    06 Nov 2019
    My room was originally on the 1st floor after being giving the key I found someone else in my room. As I am older I did not then need to be switched to the 3rd floor with a lot of stairs. Felt if I managed to get into someone else's room then it could happen to my room, so was a bit un- easy, and less relaxed.
    Wales, Male, 41+
  • 8.0


    27 Oct 2019
    I went directly to the hostel. They told me you have to book online with there hostel website I did. It said the hostel is full. I went to the reception to get help. They say sorry. Oh no. I was frustrated. Then I remembered the website. I booked online and got a place. Wow the website thank you
    Netherlands, Male, 41+
  • 5.4


    09 Nov 2019
    The double bedroom was extremely tinny and only had the bed (with a very rough mattress and two separate blankets). It had just enough room for the toilet door to open. Although the location was good and the place was clean, the price was very high for what they offer.
    Spain, Female, 18-24
  • 3.1


    12 Nov 2019
    This was a terrifying experience. From stepping on large quantities of hair to the room that smelled like socks and was stuffy. Please go elsewhere. Also the location is not great. I will not be coming back. The only nice thing was the staff. The continental breakfast was terrible and not worth the price.
    USA, Female, 25-30
  • 2.9


    04 Nov 2019
    Absolute dump. Elevator was broken so I had to walk up tons of stairs! The rooms were tiny (even a private room) and dirty. Staff were not helpful except for the 2 girls from Argentina. Most of the time the staff were outside smoking. Breakfast was cold and overpriced...would never stay here again!!
    USA, Male, 31-40
  • 2.0


    24 Oct 2019
    I would give this property a zero if the website made it possible. I couldn't give it lower than a two, and that's being extremely generous. First off. The property had mice. It gets better from there. There is a common room that can only be checked out by groups. When we asked if we could reserve it, or if there would every be a night that it would be available the staff said no. When we asked why the clerk said "Are you squaring up to me?", and continued to get aggressive. Out of characters.
    USA, Male, 31-40
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Adaptors
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Restaurant
  • Vending Machines
  • Foosball


  • 2016

    1st, Hostel for Groups

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