Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

100% cancellation fee if cancelled less than 30 days prior to arrival.

No show full charge.

The following group types are not accepted by this hostel: Business Trip If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

RestUp London is set in a large building steeped in history and tradition but combined with all the state-of-the-art convenience perfect for today's travellers.

Our hostel provides excellent value-for-money accommodation together with cutting edge technology to ensure you have a home-from-home experience at the hostel.

We're located in central London (Zone 1), in close proximity to the key London landmark sites, including the London Eye, the Tower of London, Madam Tussaud's, Buckingham Palace, London Bridge, Big Ben, Oxford Street, Piccadilly Circus, Hyde Park, the Tate Gallery, Imperial War Museum and West End theatres.

Please note that bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18 years old).
Guests under the age of 18 years old, must be in a private room (with an adult) and cannot stay in dorms, sharing with other visitors.

Please note:

All the guests, no matter the nationality including UK citizens, have to provide a valid pictured ID to be able to check-in.

Please note that bookings cannot be accepted from any person under the age of 15 unless they are accompanied by an adult (over 18 years old).
Guests under the age of 15 years old, must be in a private room (with an adult) and cannot stay in dorms, sharing with other visitors

Cancellation Policy: 2 days before the arrival

Check In: 3 pm
Check Out: 10:00 am

Method of Payment upon the arrival: Cash, Credit Cards, Debit Cards

Taxes are included.

Reception is open 24 hours and dinner is available. View House Rules


Whether you're travelling solo or with friends, you'll feel right at home with us at Rest Up London. We've been welcoming travellers to our award-winning hostel in central London for more than 100 years, and we know the importance of feeling at home away from home. Kick back in spacious communal areas or grab something to eat – we've got everything from traditional English fry-ups to Italian-style pizza and pasta.


You'll be based in quirky Elephant & Castle and only a quick walk to the nearest underground station – from there, it's a few stops to famous sights like the Tower of London and the London Eye. Soho's bohemian bars, Chinatown's buzzing restaurants and Covent Garden market are all a short stroll from Piccadilly Circus, which is five stops away on the Bakerloo line. Up for a night out but don’t feel like going far? The iconic Ministry of Sound nightclub is 12 minutes' walk.

Rooms and Dorms

Prefer to have your own private bathroom? Some of our rooms come with en-suites at no extra charge. Wi-Fi and bedding are included in all of our rooms, including mixed and female-only dorms. Each bed has a reading light: perfect for planning your itinerary with our free city maps. Our private rooms are ideal for couples, and make sure to book one of our family rooms if you’re travelling with under-18s. We've got towels and hairdryers for hire, which leaves more space in your backpack for city souvenirs. And don't worry if your bag weighs more than you do – there's also an elevator.

Extras and activities

You'll find all the essentials on-site: an ATM, secure lockers for stowing your bags, 24-hour security and welcoming multilingual staff at the front desk – also open all day and night. If you're staying in, stop by one of the vending machines before swapping stories with fellow travellers in our café or terrace, snuggle up in the TV room on the comfy bean bags, or get involved in some (light) competition over foosball and pool.

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Reviews & Ratings

  • Value For Money 7.1

  • Security 7.4

  • Location 7.5

  • Staff 7.7

  • Atmosphere 6.8

  • Cleanliness 6.7

  • Facilities 6.2

Latest Reviews

  • 9.1


    03 Jan 2020
    Very lovely staff, were greeted and assisted well as a family. Very reasonably priced, do not expect too much as a budget place. Security is above and beyond. Policies of no smoking, alcohol and illicit compounds mean these rules guarantee a safe environment free from late night disturbances often experienced at other backpacking hostels. We stayed on the top floor, so w/ lift broken 110 steps each way was a struggle after 10hrs of walking London. 5 stars overall. Nice place for a rest up.
    England, Male, 41+
  • 7.4

    Very Good

    31 Dec 2019
    It was good value for what I paid. I did not like the fact that there was a charge for storing luggage. Especially when there are insufficient luggage lockers.
    England, Male, 31-40
  • 6.0


    11 Jan 2020
    The room for 12 beds it’s ridiculously small and the bathroom inside of the room is impossible to use, very small and the water was impossible to change the temperature, so, me and my friends needed to shower in the bathroom out of the room! It’s impossible to have space to open any luggage there, and the plugs for charge anything its insufficient, so, you need to fight for get some plug to charge your phone.
    Ireland, Female, 25-30
  • 6.0


    31 Dec 2019
    The beds have not a individual light and we were 12 in the room and was pretty bad the light in the room. We were sleeping around 10 am and the cleaner just open the door and start hovering without say anything, the toilets where disgusting we had to talk with reception. No plugs in each bed so you had to charge your phone far from you ...
    Mexico, Mixed Group, 25-30
  • 5.7


    18 Jan 2020
    The four bed dorm has no place to store luggage and had no ventilation. The bathroom door was broken with dirty toilets. The location is central and the staff was nice but the property is dirty and run down
    Portugal, Male, 31-40
  • 4.9


    01 Jan 2020
    I stayed there with a group of students. First impression the TV room, utterly smelly and dirty with rubbish laying across the room. Eagerly to have a shower but they didn’t have towels to hire for two days. The bathrooms were quite dirty and again really smelly. Members of reception team were cold and not the most helpful. We got an ensuite room for no use as when someone used it got flooded. Uncomfortable beds, quite wobbly. Definitely not taking any groups there again.
    Brazil, Mixed Group, 18-24
  • 4.0


    31 Dec 2019
    This has to be the worst hostel I stayed at. First of all, there are no lockers in the room, so you have to store your luggage and valuables downstairs and pay £2 every time you open the locker as you can’t use a padlock. There’s no elevator and every time I needed something from my bag I had to go down 4 sets of very long stairs. The room was freezing cold and the receptionist didn’t do anything about it after I complained twice. He said he was busy and would come to it later. Wouldn’t recommen
    Romania, Female, 18-24
  • 3.7


    31 Dec 2019
    the wifi just doesn’t work. The dorms are tiny and cramped for space, no lockers in the dorms. the toilets and showers are very dirty and not well maintained. overall a bad experience and I do not recommend this hostel
    Canada, Male, 25-30
  • 3.4


    01 Jan 2020
    Front desk will not lift a finger to be helpful. The push button 3 second delay type showers are terrible. Hundreds of people stay here at a time. This hostel is functional - that’s it. As bad as the place is - its saving grace is the above ground bus, it is perfect to take you to Westminster, Tower Bridge, British Museum & a simple transfer Trafalgar Square. Transportation is perfect.
    USA, Male, 31-40
  • 3.1


    01 Jan 2020
    The staff in the reception rejected me referring to their "checking out on time policy". Yes I was late checking out the morning of the 31 December, cause I was talking with the cleaning staff about many topics. When he was getting late I worried for his work also helped him a bit with the cleaning of the room. I was 10 pm and I could'nt find another place so I had to spend the night outdoors and in McDonalds. It was quite cold and not very good for my health cause I had a cold already.
    Sweden, Male, 41+
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Adaptors
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Restaurant
  • Vending Machines
  • Foosball


  • 2016

    1st, Hostel for Groups

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