Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rotorua Downtown Backpackers

Book more than 2 days in advance for Free Cancellation.
  • Nice Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Explore Rotorua with us! Our comfortable, modern hostel is located in the heart of Rotorua across from the I-Site and major bus lines.

Our clean, comfortable hostel offers many services and amenities including free, unlimited WiFi, an extensive movie collection, complimentary tea and coffee, homemade dinners on Sundays during Winter and Friday Night BBQ in the summer, We supply fresh linen and an outdoor oasis with BBQ.

We have great rates on Stay & Play combos, which include various activities, transport and accommodation! Just ask our friendly & helpful staff at reception. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.0

  • Security 7.0

  • Location 6.0

  • Staff 7.0

  • Atmosphere 5.0

  • Cleanliness 6.0

  • Facilities 6.0

Latest Reviews

  • 10.0


    06 Dec 2020
    The awesome lavale by the Rotorua iSite bus terminal, allowed me to quickly arise before a 3am bus trip. The facilities are homely with many bars and restaurants around the accommodation
    New Zealand, Male, 41+
  • 9.7


    07 Jan 2021
    Beds and linens are great! Fan in the room. Shower curtains are new. Cleanliness is great. Toilet needs to be serviced as water is leaking through shower heads and toilet bowls. Excellent customer service! Needu and Andrew assisted in our booking and made our stay a memorable one. Andrew rectified the error in our booking at past midnight! He brought us up to our beds! My travel mate is uncomfortable with the boys in the room. Needu gave us an upgrade. We were well taken care of!
    Singapore, Female, 31-40
  • 9.7


    03 Jun 2020
    Really friendly and helpful staff. Maybe not the newest hostel but good value for your money.
    Netherlands, Mixed Group, 25-30
  • 7.1

    Very Good

    25 Oct 2020
    The location and staff were great, but the bedroom was tiny and the bed uncomfortable, the hallway did not smell nice and a family with children talked across one side of the hallway and the bad room quite loud at midnight...
    Spain, Couple, 25-30
  • 6.9


    31 Aug 2020
    Showers were horrible, there was no pressure and it didn't stay warm.
    New Zealand, Female, 18-24
  • 6.6


    15 Mar 2020
    Perfectly located in town and right next to the bus stop and tourist pickup spots. Though it's very dirty and there is an odd smell throughout the building. Security lockers are small in the room but at least they have some.
    USA, Female, 25-30
  • 6.3


    17 Mar 2020
    THERE IS NO PARKING AT THIS HOSTEL. I booked this place because I had a car. Yes, there is public parking but you have to pay between 9-5, or around the corner between 12-5 or if you want to drive three blocks away there is free public parking. I would rather have my car parked where it is visible and not three blocks away. Didn't offer to pay for parking or validate. Horrible customer service. Little dirty, cobwebs, dirt on walls, go around and dust and ffs take a rag and clean walls
    USA, Female, 25-30
  • 5.1


    12 Aug 2021
    This place smells. It smells of boiled meat, dirty bathrooms, damp carpets, closed rooms.
    New Zealand, Male, 41+
  • 5.1


    27 Dec 2020
    I would not stay there again, nor would I recommend anyone stay there. Place was filthy, not well maintained. Atmosphere wasn’t nice. Not any space to relax in shared facilities. Walked into the main shared lounge area and There was x rated videos being watched and allowed to be watched with no regard for other people. Staff member walked in our room after one knock while we were getting dressed didn’t wait for any response. Bathroom was missing windows and was dirty.
    South Africa, Male, 25-30
  • 5.1


    10 Jul 2020
    Old and nasty hostel.
    New Zealand, Male, 41+
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games