Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rotorua Downtown Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Explore Rotorua with us! Our comfortable, modern hostel is located in the heart of Rotorua across from the I-Site and major bus lines.

Our clean, comfortable hostel offers many services and amenities including free, unlimited WiFi, an extensive movie collection, complimentary pasta, rice, tea and coffee, homemade dinners on Sundays during Winter and Friday Night BBQ in the summer, We supply fresh linen and an outdoor oasis with BBQ.

We have great rates on Stay & Play combos, which include various activities, transport and accommodation! Just ask our friendly & helpful staff at reception. View House Rules

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Reviews & Ratings

  • Value For Money 8.4

  • Security 8.4

  • Location 9.6

  • Staff 9.3

  • Atmosphere 8.1

  • Cleanliness 8.0

  • Facilities 7.8

Latest Reviews

  • 10.0


    23 Nov 2019
    host was a super solid and friendly guy! gave us food recommendations and even told us to come by at 6pm to help feed the animals. everything was good.
    Canada, All Female Group, 25-30
  • 9.7


    04 Jan 2020
    incredible staff, asked them about car rentals aince prices were high for the new year. came back from shopping and they had done my search for me and saved me 50%. overall rooms were clean, kitchen was well stocked and the crowd was social. highly recommend.
    USA, Male, 31-40
  • 9.4


    05 Dec 2019
    Location is the best part of the hostel. The staff is super friendly. Rest of the amenities are superb. Not that a big hostel, so the clamorous vibe is not there, rather it is calm.
    India, Male, 25-30
  • 9.1


    29 Dec 2019
    Overall great hostel and amazing value for money. So nice to stay somewhere with properly trained staff rather than backpackers trying to earn a free bed - really makes a difference in cleanliness and customer service. Nice outside space for the evening. WiFi good. Pillows need updating badly and the beds were super wobbly. Location can’t be beaten. Unlike other reviews we had no issues with noise. Would recommend!
    England, Couple, 25-30
  • 8.9


    26 Dec 2019
    The staffs are realy nice and helpfull. The facilities are clean. I had no own locker in my room, but this seems to be usual in NZ. But would stay there again.
    Germany, Female, 31-40
  • 8.9


    12 Nov 2019
    Great hostel overall
    Italy, Male, 25-30
  • 8.6


    15 Dec 2019
    If you are using Intercity buses, the location of the hostel couldn't be more perfect. Front desk was helpful and carried my suitcase to my room for me. It feels like a smaller hostel with many opportunities so socialize.
    USA, Male, 25-30
  • 8.3


    19 Nov 2019
    Great staff, excellant location. Rooms are comfy, staff very accommodating. Kitchen is functional but small, not much place to put food and fridge things. The only problem I had was with the bathrooms. Which were not very clean and they were way very outdated. Also, Not much water pressure.
    USA, Couple, 25-30
  • 8.0


    12 Jan 2020
    I would have been charged $4 of a “3% surcharge” for my one nights booking if I would have paid with card. That’s more like 20%! So be aware of what you’re paying if you stay here. Otherwise a decent hostel.
    Finland, Female, 18-24
  • 7.4

    Very Good

    28 Dec 2019
    Pro: 3 mins walking distance from Intercity bus stop, easy-going staff Con: smelly pillow, pretty run-down and old
    Singapore, Female, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games