Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Additional Terms and Conditions

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

Safestay Madrid

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Hostelworld guests have had consistently high praise for Safestay Madrid, saying 'the facilities are amazing, [there's] huge comfortable and quiet bunk beds, really friendly staff, good breakfast options, good location. Can't ask for more'. Visitors also tell us they appreciate the 'very professional, knowledgeable, and helpful staff'. We like how spacious this hostel is, with a rooftop terrace and free Wi-Fi. It's also right next to a metro stop.

Property Description

Safestay Madrid is Madrid's first luxury youth hostel at backpackers' prices! Located in a 19th century palace, is the most modern and stylish hostel of Madrid. Our privileged location, by Alonso Martinez square, makes us the ideal base to explore and enjoy our city

Come & enjoy the Safestay Madrid experience!

In addition to our free daily tours, be connected thanks to our Free WiFi, relax watching a movie in our In-house cinema or party in our cool bar!
A new roof terrace is waiting for you as well!!

Whether you just wish to relax, meet new people or party away in Madrid, Safestay Madrid is the ideal choice.

Having travelled around the world, we know how a hostel should be!

- Spacious rooms! some of our rooms have 35 sqm
- Free Wifi, also in the rooms
- Custom made bunk beds & first quality mattress! Big enough for you
- All our rooms are air conditioned & have lockers
- Maximum security with RFID key cards for rooms
- 24h Reception
- Girls only rooms, including a make up table with all you need
- Cool designed double rooms with ensuite bathroom
- Dorms for 4, 6, 8 & 12 people with shared bathrooms
- Premium Dorms for 4 & 6 people with ensuite bathroom
- No children allowed below 17unless they are with an adult and they have the room just for themselves
- Children from ages 0 to 3 are free to join if sharing the bed with the adult.
- Children from ages 4+ will need to use an extra bed which will be charged as an adult
Buffet breakfast available at cost of €3.50

Cancelation: If you would like to cancel your reservation you should do it at least 24h before the arrival date by e-mail, and this would be for free. Otherwise we will charge the first night on that card. THIS EXCLUDES NON-REFUNDABLE RATES which are charged in full.

No doubts, this is Safestay Madrid! View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.1

  • Location 9.2

  • Staff 8.7

  • Atmosphere 8.4

  • Cleanliness 8.9

  • Facilities 8.2


Latest Reviews

  • 10.0

    Superb

    12 Jul 2021
    Great location, sad they don’t have a kitchen to put food but there is a restaurant. Nice, clean and would recommend
    USA, Female, 18-24
  • 10.0

    Superb

    02 Jul 2021
    They were great and even tho we arrived at 1:40 at night the reception was open.
    Bulgaria, All Female Group, 18-24
  • 9.7

    Superb

    30 Jun 2021
    Amazing, just loud because located in a large street with trafic but the staff is really understanding and helpful.
    France, Female, 18-24
  • 9.1

    Superb

    13 Jul 2021
    Safestay is a really great hostel with very friendly and helpful staff. Great location between two metros. Rooftop bar and our window had beautiful views of the Madrid skyline. I was unable to charge my phone because we didn’t have the correct converter at first, but the staff at the 24 hour reception were very helpful and let me charge it at the desk. It’s super cheap and safe! Can’t go wrong with Safestay!
    USA, All Female Group, 18-24
  • 9.1

    Superb

    29 Jun 2021
    Place is well located and very clean. Although, the price to pay being close to the city center is the noise at night.
    Philippines, Female, 18-24
  • 8.9

    Fabulous

    10 Jul 2021
    Excelente servicio por parte de los empleados, es un ambiente cool y divertido.
    Puerto Rico, Male, 31-40
  • 8.6

    Fabulous

    18 Jul 2021
    The hostel is great. It is located near the city center and it is clean. The kitchen can not be used. Also, the food can not be storaged in the kitchen and in the room!
    Italy, Female, 18-24
  • 8.6

    Fabulous

    12 Jul 2021
    Great location & friendly staff! Everywhere was clean. The roof terrace is really nice! The only negative is one night all the plug sockets in the dorm room stopped working & reception said they wouldn't fix it until morning. Very inconvenient as I was leaving the next day & needed my phone fully charged for my travel as my boarding pass etc was on my phone. Also it says there are self catering facilities so I thought there would be a kitchen I could use & a fridge but there isn't!
    France, Female, 25-30
  • 7.7

    Very Good

    21 Jul 2021
    Very clean hostel, but it lacks a good common area and food facilities.
    USA, Male, 18-24
  • 4.0

    Rating

    12 Jul 2021
    Amazing location and great travelers around. However the manager and the Spanish receptionist are rude, had no manners, spoke poorly to guests and were never open to conversation or feedback. Since they have no kitchen or fridge I had to keep a closed jar of peanut butter with me. The staff went through my stuff and left me a note as if I were in primary school saying I had to talk to them. Not an excuse but a lot of other guests had food inside the dorm (since they didn’t have another choice).
    Mexico, Male, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Flexible NRR
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Vending Machines
Entertainment
  • Board Games
  • Games Room
  • Nightclub
  • PlayStation
  • Wi-Fi


Awards

  • 2014

    1st, Most Popular Hostels Madrid

Nominations

  • 2016

    Worldwide Large Hostel

  • 2015

    Worldwide Large Hostel

  • 2014

    Worldwide Large Hostel

View all Award Winners

Safestay Madrid says

In January 2013 the Guardian selected us as one of the 10 best luxury hostels in Europe.
We're really proud of our rooms; all the bunk beds also have an special place where you can store small important things (wallet phones, etc.). In addition, they also have plugs for anything the customer may need for charging phones, cameras, tablets, and computers. All bunk beds have a reading light for not disturbing other guests in the room.
We cater to all types of traveller, from a group of girls to a solo traveller, a family, a couple or a businessman. All have a room in U Hostels. Of course, we are fully adapted to people with disabilities. Alvaro, Owner

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