Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Smart Stay Berlin City

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

The Smart Stay Hotel Berlin City is located in Charlottenburg, close to Berlin's downtown in a neighbourhood with plenty of restaurants, cafés, shops and boutiques. The City´s most fascinating sights such as Kurfürstendamm, Castle Charlottenburg with its beautiful park, the German Opera or even the Brandenburger Gate are within walking distance. Our privat parking lot at a low daily rate. 50 well-designed, spacey rooms over four floors. All rooms with bathroom, telephone, and free Wi-Fi. Breakfast is not included in our daily rate. Breakfast Buffet daily from 7am till 11am EUR 6.90/person/day View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 8.4

  • Location 8.7

  • Staff 8.8

  • Atmosphere 8.0

  • Cleanliness 8.9

  • Facilities 8.1

Latest Reviews

  • 10.0


    04 Mar 2019
    Smart Stay Hostel was my first experience to stay in a hotels and thank you to Smart Stay as they gave me an awesome experience. I plan to make it my home if i ever return to Berlin. The beds are very comfortable and the room bathroom are spotless clean. The staff are very welcoming and helpful in every situation. As I adjusted to this new environment, they made my stay comfortable. The quiet times in the lobby and good wifi speed made it easier for me to continue working.
    Kenya, Female, 41+
  • 9.7


    12 Dec 2018
    Good stay. Nice beds. No lockers. Great staff.
    USA, Male, 25-30
  • 9.4


    17 Nov 2018
    Good starting point when you travel from ZOB bus station. Friendly internationally minded staff. With a U-Bahn Tageskarte, there are no distances in Berlin, so any location is good at the end. In the evening, before going to the bus station, give your metro day card to someone who can use it to travel to the night shelter, to sleep somewhere off the street. Good place to meet people, like most places in Berlin.
    Belgium, Male, 41+
  • 9.1


    27 Dec 2018
    The hostel itself is not located in the downtown. However, it's compensated by great accessibility to public transport - literally 5 minutes to U-Bahn station Bismarckstraße and half an hour to main tourist attractions. 2 U-Bahn station away from ZOB, the mail couch station. You can even get there on foot - it's a 30-minute walk. Luggage storage available before check-in and after check-out. Supermarket Penny right across from the street. No guest kitchen and wifi can get shaky at times.
    Taiwan, Male, 25-30
  • 8.3


    09 Mar 2019
    The hostel is in the shopping street of Charlottenburg, near the metro station Bismarckstr. Good connection to Tegel airport. Charlottenburg sights (castle/park) nearby. Dorms without private space, but with WC/shower. Nice bar/social area. Pricing flexible to demand - in my case good value for money.
    Germany, Male, 41+
  • 7.7

    Very Good

    01 Mar 2019
    Can’t charge my phone on the bed. It’s a problem for me!
    China, Male, 25-30
  • 7.4

    Very Good

    29 Mar 2019
    For one night it was okay and value for the price. The bed was comfortable in a 6 bed dorm, but I missed a locker and the bathroom looked a bit dirty.
    Germany, Female, 31-40
  • 7.1

    Very Good

    12 Dec 2018
    My experience in this hostel was a bit out of sense, the location was quite good and easily you can walk a few meters to get to transportation, and there punch of resto, cafe, and supermarkets. but regards the hostel itself. When I finished my registration and check-in process, the receptionist did not give me a name tag, which is a big problem in this case because the next day evening I found someone sleeping in my bed, because there was no name tag and that guy unluckily picked my bed to sleep.
    Jordan, Male, 25-30
  • 6.6


    26 Oct 2018
    the place is nice and quite cozy with a comfy ground floor where you can sped longer time working on your computer but a few things are missing: - extra toilet on the floor -- lockers in the room - coffee mashine and kettle downstairs
    Poland, Male, 31-40
  • 5.4


    25 Oct 2018
    I had booked for two people , unfortunately we were late ,we were not present . We hadn't used a room as well , instead of refund 23 euros has been debited more . I mailed hostel world with regards to this but i didn't got any revert .
    India, Male, 18-24
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Parking
  • Reading Light
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire