Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Smart Stay Berlin City

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

The Smart Stay Hotel Berlin City is located in Charlottenburg, close to Berlin's downtown in a neighbourhood with plenty of restaurants, cafés, shops and boutiques. The City´s most fascinating sights such as Kurfürstendamm, Castle Charlottenburg with its beautiful park, the German Opera or even the Brandenburger Gate are within walking distance. Our privat parking lot at a low daily rate. 50 well-designed, spacey rooms over four floors. All rooms with bathroom, telephone, and free Wi-Fi. Breakfast is not included in our daily rate. Breakfast Buffet daily from 7am till 11am EUR 6.90/person/day View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 8.4

  • Location 9.1

  • Staff 8.9

  • Atmosphere 7.9

  • Cleanliness 9.1

  • Facilities 8.0

Latest Reviews

  • 9.7


    11 Jun 2019
    Everything was perfect. Super clean. Room was a bit noisy as the big windows turn to the main street, but once closed the noise is significantly reduced. Excellent value for money.
    Israel, Female, 41+
  • 9.1


    23 May 2019
    Great place to short staying.
    Colombia, Male, 31-40
  • 9.1


    18 Apr 2019
    I really enjoyed the stay at this place! The environment was very clean, the staff were kind and open to help you with what you need, the luggage room was convenient for securing your things, and free wifi. This hostel doesn’t have a public kitchen or free breakfast, but Penny and other restaurant shops are located nearby. The most inconvenient, in my opinion, was that it is located a bit far from the city center and you need to take the Ubahn and Sbahn to see the attractions in Berlin.
    USA, Female, 18-24
  • 8.9


    05 Jul 2019
    Just fine
    USA, Male, 41+
  • 8.6


    23 May 2019
    The Hostel was always cleaned to a high standard. Ideally located to local amenities. Great transport links into the city Centre with minutes. Safe location you can walk at anytime day or night without worrying for your wellbeing. Lots of trendy bars, take aways, coffee shops, supermarket, chemists, Shisha bars and many choices of bicycle rentals.
    England, Male, 41+
  • 8.3


    06 Jul 2019
    The first night it was extremely loud on the street outside but this proved to be an exception. Very friendly and helpful (and adult!) staff.
    USA, Female, 41+
  • 7.4

    Very Good

    29 Mar 2019
    For one night it was okay and value for the price. The bed was comfortable in a 6 bed dorm, but I missed a locker and the bathroom looked a bit dirty.
    Germany, Female, 31-40
  • 6.9


    08 May 2019
    Essentially a hotel room with 3 bunk beds and an en-suite bathroom. The bed is clean and a comfy bed. There is a TV (not good idea with inconsiderate guests) and a hairdryer. No lockers, towel, A/C, or no extra toilets on the floor. Very poor WiFi- esp on level 2, no social areas apart from the hotel lobby, no social events, laundry room or kitchen. Not the place to meet tourists- I stayed with a 50 year old and 65 year old German men (working) and a Chinese uni student looking for a flat.
    England, Male, 31-40
  • 6.6


    20 Jul 2019
    Nice place but definitely not the hostel atmosphere we expected (looking at the pictures). The staff were not friendly at all. When I came to check us in they barely looked at me - like it was a punishment to be there. The dorm and beds in it were all in all good.
    Denmark, Couple, 18-24
  • 6.0


    22 Jul 2019
    Hostel is conveniently located near an underground so can get around the city. Beds are nice and showers/bathrooms good in the 8 bed dorm. Despite this it isn’t a good hostel. There is absolutely 0 atmosphere and nothing to do at the hostel. The bar is closed and it seemed like no one was there or wanted to socialise. I wouldn’t recommend at all for a solo traveller. A wholly boring time unfortunately which is a shame in such an exciting city.
    England, Male, 18-24
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Parking
  • Reading Light
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire