Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Smart Stay Berlin City

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Excellent Cleanliness
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Property Description

The Smart Stay Hotel Berlin City is located in Charlottenburg, close to Berlin's downtown in a neighbourhood with plenty of restaurants, cafés, shops and boutiques. The City´s most fascinating sights such as Kurfürstendamm, Castle Charlottenburg with its beautiful park, the German Opera or even the Brandenburger Gate are within walking distance. Our privat parking lot at a low daily rate. 50 well-designed, spacey rooms over four floors. All rooms with bathroom, telephone, and free Wi-Fi. Breakfast is not included in our daily rate. Breakfast Buffet daily from 7am till 11am EUR 6.90/person/day View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 7.9

  • Location 8.4

  • Staff 7.8

  • Atmosphere 7.1

  • Cleanliness 8.1

  • Facilities 7.8

Latest Reviews

  • 10.0


    01 Feb 2020
    I just stayed for one night between two flights and the single room was perfect for that - took me 20 minutes to and from the airport and the bus was super cheap (1,90€)
    Germany, Female, 18-24
  • 9.4


    16 Aug 2020
    I am very satisfied: for a very good price a clean place where I could sleep well
    Austria, Male, 41+
  • 9.4


    17 Jul 2020
    Excellent hostel. Most of the stuff is polite and helpfull. There was a problem with the wifi but I'm sure it is something they will fix.
    Greece, Male, 31-40
  • 9.1


    18 Aug 2020
    Stayed one night, no problem found, only no prior information about the fact that check-in is after 14:00, which was something I had to change plans around.
    Czech Republic, Male, 18-24
  • 8.9


    28 Feb 2020
    The hostel has a great location, just a few steps from a metro station. It’s calm and doesn’t have that typical hostel atmosphere but it is good for the price. Rooms doesn’t have lockers which is a bad thing.
    Italy, Male, 25-30
  • 8.6


    17 Jul 2020
    Muy buena atención de principio a fin, el staff muy amable, la locación muy buena, metro y bus cerca, información sobre Berlín muy acertada. Recomendado 100%!!!
    Costa Rica, Male, 25-30
  • 7.1

    Very Good

    06 Oct 2020
    Price and position are very good, showers very modern and confortables, but there aren't real lockers in the rooms: only completely open air cabins and some very lousy drawers, also quite dangerous when you go off from the stairs of the bed in the darkness because the are in the middle of the way. You have to discover where is the lift and where is the button to call it, almost invisible. Staff is not warm, atmosphere is a little depressing, may be for the low lights.
    Italy, Male, 41+
  • 6.3


    07 Aug 2020
    I was given a room and went out for the night to come back later to a full room and my things thrown in the ground because the bed I had picked before was supposedly already taken (even though there were no thing over the bed or the drawer under it), the guy that took my bed was very rude and made me feel really uncomfortable and the lady from the staff was also pretty rude. Was not a total awful experience but you can find better options for the same price and better location.
    Mexico, Female, 18-24
  • 5.4


    02 Mar 2020
    Only stayed here one night for a layover. The dorm room was completely taken over by an older very loud man, with his things all over the hostel room, looking like he had lived there for months. Plus the staff were really rude.
    Australia, Female, 25-30
  • 2.0


    17 Mar 2020
    So this hostel employ a dishonest robber as their night receptionist who robbed me of my deposit. His hierarchy did not want to take responsibility of what he did. S**t hostel, don't go there.
    Morocco, Male, 31-40
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Parking
  • Reading Light
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire