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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
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  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/25

Straw Hat Hostel & Rooftop Bar

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Overview
Check it out our Instagram @strawhat _hostel and be tuned about what’s ON in our Rooftop Bar and Restaurant at Straw Hat Tulum. The Hostel offers a beautiful rooftop bar with pool, linked with our lovely restaurant downstairs for your delicious free breakfast. Besides all guests get 15% off in the restaurant. We are a medium sized hostel with a family kind of vibe, always up for throwing parties.. but also a chill hostel at the same time. We have the pool and bar open everyday and different activities during the night like beerpong tournament, karaoke, mojito classes… And of course our daily happy hour which is a MUST! we’re a lively destination for solo or group trips. Dream away with a cocktail or cold beer by our pool – don’t forget to post a story via our free Wi-Fi and get a Free Shot..

Location
Located Right in the heart of Tulum , we’re easy to reach. From cancun airport , take a bus at the airport From a company called ADO, you can check it out they daily Schedule at www.ado.com.mx and figure it out whats the best time for you to leave, its gonna costs routhly 15USD, otherwise u can also take this same bus from cancun center city or anywhere else in mexico, it depends where are you coming from, once you get to Tulum bus station is quite easy to find us , we are exactky located in the same avenue, so all you have to do is head down towards the center city for 7 min and find us! Believe me!! You Cant go wrong. But still if u have any question or need any help, you can hit us up at our Instagram page! Our staff Will be really happy to help you out. Everything you need is here! We have a perfect location. Near ATMs, night clubs , supermarkets, bus station…


Rooms and Dorms
We've got 7 dorms across the hostel and two private rooms – these have deluxe beds, Female Dorms are en-suite and mix dorms are shared bathrooms but we have 2 different sections of bathrooms female and male so dont worrie about it, girls and boys will have their own privacy! and all of them are set with hot showers ,Wifi 24hs, they're all super clean, and you'll be glad of the air con after a day in the sun. We provide the sheets, and you'll find a huge locker next your bed (just bring a padlock).


Extras and activities
During the day we organize different activities each day and bar activities at night. During the week we take you to different cenotes and beaches around Tulum with the bike or collectivo (shared taxi). In the weekends we go to the beach together with some beers to have a great time, usually on Sundays we cure from our hangover at our very own pool party and BBQ at our rooftop including a beautiful sunset lookout of Tulum.
Besides our daily activities we also offer tours to Chichen Itza, Sian Kaan, fishing day tours and cenote diving, Bike rental service and snorkeling gear available everyday at our 24h reception!

Useful information
Calendar:
Check in 2 Pm
Check out at 11 a.m.
24 hours reception
Restaurant 8 AM - 4 PM
Breakfast from 9 a.m. at 11 a.m.

BAR DAILY SCHEDULE:
12 PM - 1 AM OPEN
HAPPY HOUR!! EVERY DAY

Pool - all day


Straw Hat Hostel policies and conditions:

Cancellation policy: 72h before arrival. In case of late cancellation or No Show, you will be charged the first night of your stay.
Payment on arrival in cash, credit cards, debit cards with a 5% surcharge
Taxes not included. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.5

  • Location 9.9

  • Staff 9.4

  • Atmosphere 9.4

  • Cleanliness 9.3

  • Facilities 9.1


Latest Reviews

  • 10.0

    Superb

    11 Nov 2020
    Shout out to the Straw Hat gang, their awesome!! They are some of the best people I have met in my travels. Their always doing cool gatherings in the evenings from learning Salsa with Ani to making mojito classes with Gabriel and Isaias. We all shared stories and became instant friends over a few tequilas on the roof top bar. The main area to go out and meet locals is right across the street and its just short ride down to the beach. Thanks for everything guys!! Nos Vemos!!!
    USA, Male, 31-40
  • 10.0

    Superb

    01 Oct 2020
    I want to come back!!! lovely hostel, in an amazing location. staff is lovely, kind, welcoming and beyond beautiful. thank you all for a beautiful beautiful week, looking forward to seeing you all again soon! clean rooms and bathrooms cleaned daily, free drinking water, amazing cafe below, and lots of endless sunny spots if thats what your looking for. Would definitely recommend and stay again
    Australia, Male, 18-24
  • 10.0

    Superb

    22 Sep 2020
    Best hostel experience Ive ever had!! Staff super friendly!! Make you feel that you are staying with your family! THANK YOU STRAW HAT, this wasnt a good bye, hope to see you soon back!
    Mexico, Male, 25-30
  • 10.0

    Superb

    22 Sep 2020
    Absolutely excellent Hostel. Super friendly, great location and the most amazing views of the sunset. We stayed in a private room which was clean, had hot water and air con. Throw yourself into the straw hat vibes and you won’t be disappointed.
    Canada, Male, 25-30
  • 10.0

    Superb

    22 Sep 2020
    This is one of the best hostels I’ve ever stayed at. It is super easy to meet new people and everyone working there is very sociable, helpful, and super nice! I highly recommend this place for anyone who’s looking to have a fun time on a beach! There’s a lot to do in the area and a short ride away from the town. I wish I could have stayed there longer!
    Spain, Female, 31-40
  • 10.0

    Superb

    22 Sep 2020
    Without doubt one of the greatest hostels I think I have ever stayed at. I don’t think it’s possible to put my experience in words but there is not one thing you could fault about straw hat! The staff are just the best, everyone from the awesome bar staff right the way through to the housekeeping staff none of them ever stop smiling and go the extra mile to make sure your stay is one to never forget. Part of my heart has definitely been left at straw hat and I will definitely be back.
    Italy, Female, 25-30
  • 9.1

    Superb

    02 Oct 2020
    I loved this hostel, every single volunteer that works here is kind and accommodating. I love that it is air conditioned and the rooftop pool and bar are phenomenal. Also breakfast is included and the chef totally accommodated my vegan needs. Made the best tacos ever. Only thing was there is no hot water. But Tulum is always hot so it’s not that bad taking a shower there.
    USA, Male, 41+
  • 8.3

    Fabulous

    23 Oct 2020
    This hostel was crammed. Pretty tight/on top of everything and everyone. The air conditioner only went on at night so it was hotttt. However, the social atmosphere they cultivate is great! The staff are very involved and friendly. I loved how social this hostel it. Also, how they hosted different social events. Didn’t care for the facilities but the social scene made this hostel.
    USA, Female, 18-24
  • 7.7

    Very Good

    16 Nov 2020
    The staff was nice but they treated the hostel as if it was their home and not the home of their guests. Every morning they would play super loud club music starting at 7:30 a.m. I think this place would be better with more organization but the breakfast is great and the atmosphere is nice. They also charge you 100 pesos for a towel! That's insane! Definitely more of a party hostel.
    USA, Female, 25-30
  • 7.4

    Very Good

    12 Aug 2020
    Overall, amazing stay! Such a fun atmosphere, the volunteers at the hostel are amazing and really make you feel like family. The location couldn't be better, right. The only downside is the manager, specifically the one who consistently wears Spiderman tshirts. I had quite a few uncomfortable experiences with this individual, and actively avoided him during my stay there, but unfortunately there's no accountability for men so just beware of this individual.
    USA, Mixed Group, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Swimming Pool
  • Towels Not Included
  • Utensils
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Internet café
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • DVD's
  • Games Room
  • Nightclub
  • Wi-Fi


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