Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Straw Hat Hostel & Rooftop Bar

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Welcome to Straw Hat Hostel & Rooftop located in the heart of Tulum.
You have to know this amazing town. You really have to live it! Paradise beaches, magical cenotes and archeological areas that will leave you amazed.
Come connect with real nature. Straw Hat Hostel gives you the possibility that your experience is really perfect.

Our goal is that your stay in the hostel is pure relaxation and at the same time you can have fun.

We have a three-story building. Below is Juice Lover, our restaurant. Remember that breakfast is included, but we also have a varied menu.
and different food alternatives.

Here we are all friends and we want you to feel at home.

Our reception offers personalized service and is available 24 hours a day.
Private rooms with A / C bathroom all day.
Mixed and feminine shared rooms. Some with private bathroom and others with outdoor bathroom.
All with A / C available from 8 Pm to 10 Am.
Free wifi always!!!!

We rent bicycles. We have activities every day so you know the incredible nature of Tulum. We also have available other tours Chichen Itza, Diving, Snorkeling, Sian Kaan and much more!

And finally our beautiful rooftop terrace with pool bar and shared kitchen.

Our staff organizes tournaments, karaoke, margaritas or mojitos classes. Good music and excellent atmosphere.

Everything you need is here! We have a perfect location. Near banks and ATMs, supermarkets, bus station, ruins.

Check in 2 Pm
Check out at 11 a.m.
24 hours reception
Restaurant 8 AM - 4 Pm
Breakfast from 9 a.m. at 11 a.m.
Bar 12Pm - 1 am
Pool - all day

Straw Hat Hostel policies and conditions:

Cancellation policy: 72h before arrival. In case of late cancellation or No Show, you will be charged the first night of your stay.
Payment on arrival in cash, credit cards, debit cards with a 5% surcharge
Taxes not included. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.4

  • Security 9.4

  • Location 9.9

  • Staff 9.5

  • Atmosphere 9.3

  • Cleanliness 9.3

  • Facilities 9.1

Latest Reviews

  • 10.0


    21 Jul 2020
    Best hostel I have stayed at. Very clean, friendly staff and good vibes all around. When I first arrived I was pleasantly surprised how friendly everyone was. I immediately went up to the rooftop bar and loved the view right before sunset. My only regret was that I did not jump in the rooftop pool. I will be sure to come back to visit soon
    USA, Male, 31-40
  • 10.0


    04 Mar 2020
    lovely hostel, in an amazing location. staff is lovely, kind, welcoming and beyond beautiful. thank you all for a beautiful beautiful week, looking forward to seeing you all again soon! clean rooms and bathrooms cleaned daily, free drinking water, amazing cafe below, and lots of endless sunny spots if thats what your looking for. Would definitely recommend and stay again
    USA, Female, 18-24
  • 10.0


    14 Feb 2020
    Lovey hostel in the middle of the city center in tulum! I loved my stay here! The staff are so friendly and make you feel so welcome from the moment you arrive. The beds are comfy, and it’s clean! The hostel has a beautiful rooftop that is great for parties or for just chilling out! The hostel also offers tours, that’s a plus. For example they rent out bikes so you can bike to the beach or to the cenotes. Would definitely stay here again!!
    Norway, Male, 18-24
  • 9.7


    13 Mar 2020
    It was really awesome staying here. Great location, cool rooftop bar and helpful staff. Plus they offer different services for activities all over Tulum (bike rental, snorkeling, etc.). Would definitely stay again
    USA, Male, 18-24
  • 9.7


    20 Feb 2020
    This was a major upgrade from last hostel. Elevated location on main Rd. Rooftop is the chill spot with pool. Clean dorms and bathrooms. Dorms can be crowded. Party. AC is good and breakfast included. Great value. Would stay again.
    USA, Male, 25-30
  • 9.1


    21 Feb 2020
    nice place with rooftop bar & pool. rooms are small yet ok. Central location in the town of Tulum. Please note that Tulum is a bit off from the beach - to get there, it’s a 15-20 min collectivo ride (15 Pesos each way) and you need to find a public entrance to the beach, which is not So easy because the entire beach strip is taken up by hotels. So if you’re going for beach life, perhaps better get a place in the “Zona Hoteleria”.
    Germany, Male, 31-40
  • 8.9


    05 Mar 2020
    Amazing stay!! Originally difficult to find but it’s a few blocks away from the bus station. When you walk out to the main road, take a left and don’t cross the road. They have a blue mural and swing outside. We stayed 1 night but decided to extend it 3 more because of how much we liked the place! Showers don’t have a lot of pressure and take a few minutes to get warm. People were great! Rooftop was a great place to hangout and spend time w/ traveller’s. You get a free drink on your first night!
    USA, All Female Group, 18-24
  • 8.6


    23 Feb 2020
    Really well located with super friendly staff and a really really nice rooftop bar and pool area the only downside up there is the music is waaaay to loud if it was turned down slightly it would be perfect. We stayed in the i bed dorm the first time an that was perfect unfortunately we then stayed in the 12 bed dorm and it was a bit ridiculous as you could feel the bunk shake if anyone rolled over. Also with no ventilation it absolutely stunk.
    Australia, Couple, 25-30
  • 8.3


    20 Mar 2020
    Good place, right in town. Has kitchen and fridge. Would be pumping in high season!
    Australia, Male, 31-40
  • 8.0


    16 Feb 2020
    Great location! This hostel is easy to find and convenient that it’s on main street to go for walks. It’s a quiet high season but they still had the music loud and late at night but as a seasoned traveller I had my earplugs if it bothered me. The ac is turned on in the room at night and made it chilly but then I dressed up and put a sweater with leggings to make myself more comfortable. All was well in the end. I rented a bicycle for a day from the hostel and that was super fun!
    Canada, Female, 25-30
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Security Lockers
  • Swimming Pool
  • Towels Not Included
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Internet café
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Nightclub
  • Wi-Fi