Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Straw Hat Hostel & Rooftop Bar

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome aboard of the first roof top hostel and bar located in the heart of Tulum, if you are looking for party and relaxing at the same time, this is the perfect spot, we love to throw a party every night around, pool and bar open everyday all day long, just make sure you gonna have a blast at Straw Hat Hostel.

We also organised daily tours, BBQ, Happy hours, bikes rental service, fishing day tours, spare fishing, Chichen itza ( one of the 7 wonders in the world), Cenote dives ( going through the caves) all you need is here!
We offer one of the best bar services with a beautiful view from our roof top!! a good way to start your day full of energy.. Also we run a café/restaurant where you can get 15% off, plus the ROOFTOP POOL and BAR.
All the rooms are set with A/C, Wifi service, Cleaning services, Fans, only the private rooms and female dorm comes with private bathrooms, all the other dorms have no bathroom, but we do have 2 huge Male and Female share bathrooms that has 4 toilets and 4 showers each.

Straw Hat Hostel Policies & Conditions:

Cancellation policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 14:00 to 00:00 Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards. This property may pre authorise your card before arrival.

Taxes included.
No curfew.
Pet friendly. (but only for those who are staying in a private dorm).
Non smoking. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.7

  • Location 10.0

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.6

  • Facilities 9.3

Latest Reviews

  • 10.0


    13 Jan 2020
    The straw hat is a beautiful hospital. Fantastic rooftop pool and bar along with a kitchen that is super useful. Comfortable beds, fairly quiet rooms, and air conditioners that work to a T. Highly recommend this hostile in to loom. I even recommended five other of my friends stay there and they did. They loved it
    USA, Male, 25-30
  • 10.0


    12 Jan 2020
    Good times, thanks lucas!
    USA, Male, 25-30
  • 10.0


    07 Jan 2020
    If you’re doubtful of this hostel because it’s a new one - stay here!! We stayed at another hostel at first and there was absolutely no socialising and the bar was just full of the hostel workers and their local friends. Changed to Straw Hat for our last night and loved it! Everyone hangs out upstairs on the rooftop, brand spanning new facilities and mattresses and pillows. Only note would be that the music goes until about 12 and you can hear it in the dorms if you’re an early sleeper.
    Australia, Female, 25-30
  • 10.0


    31 Dec 2019
    Biggest thanks to Oscar for coming to bail me out of one of the most over crowded accommodation Tulum had to offer (police station😳🤦‍♂️) These boys go above and beyond to help you in any way. Thanks again Oscar, Pedro, Lucas and the girls
    Australia, Male, 31-40
  • 9.7


    04 Jan 2020
    Excellent place to stay, the staff was amazing and very helpful all the time, and the vibe in the hostel was the best ... very recommended for backpackers and solo travelers.
    Mexico, Male, 31-40
  • 9.7


    30 Dec 2019
    Stayed there for 5 nights and had a really great time, there’s always something going on there! The volunteers that work there are the nicest people ever and super helpful :) Only negative thing for me is that they don’t trust you with the control for the AC
    Germany, Female, 18-24
  • 9.4


    01 Jan 2020
    Had a great time staying at Straw Hat over New Years. Hands down the kindest hostel staff you will come across! They are all super friendly and helpful and make sure to get everyone involved. It’s an easy place to make friends and there’s always something going on at the rooftop pool which is awesome. Thanks to Pedro and the gang for a fab few days in Tulum!
    Australia, All Female Group, 25-30
  • 9.1


    22 Jan 2020
    Overall a cool spot in Tulum! Staff were very friendly and welcoming. Pros: Great atmosphere, rooftop pool, great staff, good location, massive lockers for putting backpack into. Cons: WiFi is unreliable and cuts out, three out of four showers were cold with no water pressure, the kitchen it's poorly stocked for any cooking.
    Ireland, Couple, 31-40
  • 9.1


    04 Jan 2020
    I really like to stay at this hostel. The beds are comfortable. The bathrooms really clean. The staff specially Lucas helped to find good places to eat and drink.
    Venezuela, Male, 18-24
  • 6.9


    14 Jan 2020
    Unfortunately this hostel was not as hyped up as the reviews were. One part in the description said "taxes included" another said "taxes not included" well they were not included and had to pay an extra 19% plus an extra 5% to use our card, something that was not indicated anywhere. The washrooms/showers were not cleaned often or very well and saw the same leftover shower items in the same stall the next day. Bar prices are like in NA. Location was ideal though, right on main street.
    Canada, Female, 18-24
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Internet café
  • Luggage Storage
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi