Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Don’t worry, you can now modify or cancel your booking completely free of charge (48h before the check-in day) if you choose the Standard Rate.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules


Stay at Sungate One and you'll find the best of Madrid right on the doorstep. If you're heading here for the first time, join one of our walking tours. As we know the city inside out, we can show you all the best spots to hit. Our roomy common area's always lively, and it's a great place to hang out with new friends. We even cook up free group dinners and organise pub crawls – so you can enjoy a hearty meal followed by a pint in the evenings. When you feel like kicking back, cook up something tasty in our guest kitchen before catching up on your favourite shows on cable TV.


We're right in the heart of Centro, just around the corner from the main historical sites (plus some pretty epic nightlife). The Royal Palace of Madrid is a 12-minute walk from us and 7 minutes away you'll find the Plaza Mayor area, which is packed with restaurants and bars. Flying into Madrid-Barajas Airport? You can easily get to us on the metro. Jump on the 8 until you reach Nuevos Ministerios and then switch to the C3. Get off after one stop at Sol, and we're 3 minutes' walk away.

Rooms and Dorms

Our rooms are fully air conditioned, so you can stay nice and cool when the sun's hot. We've got mixed and female-only dorms to choose from, all with individual beds (not bunks). You'll find private lockers where you can securely store your backpack. Linen is free, and if you need a towel just give us a shout.

Extras and activities

Grab a free city map from reception and log on to the free Wi-Fi to get clued up on the best places to visit. When you feel like a quick cuppa, the tea, coffee and herbal brews are free too. If you've been travelling for a while, catch up on your laundry with our washing facilities.

View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.4

  • Location 9.9

  • Staff 9.6

  • Atmosphere 9.3

  • Cleanliness 9.4

  • Facilities 9.3

Latest Reviews

  • 10.0


    07 Jun 2021
    Great experience overall. The staff was very helpful. Clean place and the beds are comfy.
    Canada, Male, 25-30
  • 10.0


    05 Jun 2021
    The hostel was super clean, everything organized, great location, amazing atmosphere, fun things to do - but this is not the best part. The best part was the staff - just f***in amazing all of them. Very cooperative. Gabriel & Paulina were super helpful & had amazing conversations and fun with them. Helped me so much all throughout. Muchos Gracias guys!!!! Made my Madrid trip just amazing. Would totally recommend!!!!
    India, Male, 25-30
  • 10.0


    05 Jun 2021
    The best hostel in Madrid, i loved everything and everybody. Every clean and beautiful!! I can’t wait to stay there again.
    Brazil, Male, 18-24
  • 10.0


    04 Jun 2021
    I loved this hostel. Friendly staff and cleanliness is top 10! Definitely recommend. I haven’t used a cleaner hostel than this . And the rooms and beds are so comfortable ! I loved it
    Belgium, Male, 25-30
  • 10.0


    03 Jun 2021
    I have stayed three night at the Sungate hostel. The staff members are extremely welcoming, and create a very nice ambience. There are day-trips available and tours ( pub crawls were not availble due to covid I suppose). Will deffinitely come back! ישנתי שלושה לילות בהוסטל, אחלה צוות ואווירה, יש מגוון פעילויות גם בתקופת הקורונה. ממליץ בחום למי שבא לו לפגוש אנשים מגניבים במדריד
    Israel, Male, 18-24
  • 10.0


    28 May 2021
    Good location, exactly at the city center. The staff are super friendly!
    India, Male, 31-40
  • 10.0


    21 May 2021
    The staff are amazingly helpful and warm; throughout my stay I was embraced as one of the family. The beds are great, the showers are too. My belongings were safe in the lockers and the free tea & coffee were the icing on the cake. Staff here speak many languages and make every effort to help where possible. The rooms are quiet at night and there’s a real respect for people’s right to quiet at night. Overall the best hostel in Madrid (maybe Spain)!!!!!
    New Zealand, Male, 41+
  • 9.4


    21 May 2021
    Friendly staff, comfortable & clean facilities, and welcoming atmosphere. I really like how the beds are not bunk beds. Nice change for a hostel.
    USA, Female, 25-30
  • 9.1


    07 Jun 2021
    Good hostel with really friendly staff. Facilities were clean. Free walking tour was good too. Only issue was the lack of air con in 3 bed mixed dorm, which I could see being an issue in August.
    England, Male, 18-24
  • 8.3


    04 Jun 2021
    The hostel is nice, beds are comfortable and the showers warm and clean. The only thing is that they make you wear masks in the common areas and are pretty pushy and annoying about it. I had to leave earlier because of this. Not for those who like to breathe freely.
    Poland, Male, 31-40
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Best Small Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners