Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Don't worry, you can now modify or cancel your booking completely free of charge (48h before the check-in day) if you choose the Standard Rate.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

- Free maps
- Complimentary coffee, tea & yerba mate
- Hair driers
- Iron
- Laundry service (7 €)
- Towels to rent (2 €)

Please check our Things to Note and Policies before booking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.7

  • Security 9.9

  • Location 10.0

  • Staff 9.9

  • Atmosphere 9.8

  • Cleanliness 9.8

  • Facilities 9.7

Latest Reviews

  • 10.0


    26 Sep 2022
    Definitely the best hostel in Madrid! Good location,nice people, great atmosphere,clean. I Definitely recommend.
    Israel, Male, 25-30
  • 10.0


    26 Sep 2022
    One of the best hostels I have ever visited. The atmosphere and the staff are incredible. I stayed in 3 hostels during my stay in madrid, and this is where I felt most at home. Perfect for solo travellers
    Israel, Male, 25-30
  • 10.0


    25 Sep 2022
    Angel is the best !! Truly makes you feel at home, and all the hostel events - from the Toledo day trip, to park picnics, to F**king Mondays are a blast!
    USA, Male, 18-24
  • 10.0


    24 Sep 2022
    Amazing hostel!!!! It really feels like home. I love that there are no bunk beds, and everyone has a lot of space to spread out and store there belongings. The hostel staff arranged wonderful events/dinners! I met so many people—excellent for solo travelers. Highly reccomend the Toledo day trip and Monday night outing :)
    USA, Female, 25-30
  • 10.0


    24 Sep 2022
    Staff was amazing, to the point where they knew me by name. Fun atmosphere, the day trips they host are phenomenal. Would stay here again whenever back in Madrid
    USA, Male, 18-24
  • 10.0


    24 Sep 2022
    Absolutely PHENOMENAL place to stay! Everything from the location to the staff to the cleanliness was 10 worthy. The staff are super friendly and plan events and dinners. Location is prime. Everyone's respectful. Would 100% stay here again.
    USA, Mixed Group, 25-30
  • 10.0


    24 Sep 2022
    As a first time solo traveler in madrid, Sungate was probably the best option I could have chosen. The location is perfectly centred in the middle of Madrid everything feels in reach and walking distance. The facilities are well kept and clean (the little balcony in the room was great). The staff have a fantastic energy going out of their way for you cooking lovely meals every night and marking an entire map with things to do. Their group outings are completely worth it. I wish i could say more!
    England, Male, 18-24
  • 10.0


    23 Sep 2022
    Had such fun experience! Got to meet so many cool people through all the group events. The staff seemed to really love their work. The day-trip to Toledo led by Gabi was a highlight!
    Argentina, Male, 31-40
  • 9.4


    19 Sep 2022
    I had a great time at Sungate One Madrid! The staff and volunteers are so friendly and sociable. They helped us out with anything we needed. The hostel activities were super fun and they had tapas and coffee/tea basically every day. I met some great people and felt very comfortable staying there. Only thing I would say is be mindful of leaving your stuff around, and remember to lock up your belongings!
    USA, All Female Group, 18-24
  • 8.9


    23 Sep 2022
    I had a great 2 night stay at sungate hostel. The staff made me feel very welcome as soon as I arrived. They organise daily activities to help you meet other travellers. Location is great, right in the centre of Madrid so I walked everywhere. The pillows were lumpy and could do with replacing. Also the price for a dorm was a bit steep.
    Australia, Female, 25-30
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Best Small Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners