Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Sungate One

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.9

  • Staff 9.9

  • Atmosphere 9.8

  • Cleanliness 9.6

  • Facilities 9.5

Latest Reviews

  • 10.0


    18 Apr 2019
    One of the best and cleanest hostels I’ve ever stayed at. GREAT STAFF!!
    USA, Female, 18-24
  • 10.0


    12 Apr 2019
    Amazing amazing stay. Sungate staff curates and sends around these thoughtful vibes throughout your stay. Creates a great community for a solo backpacker. With dinner at 21h, drinking games at 22h, and churros for breakfast in the morning. You can tell there is a lot of thought put into managing this hostel, where guests comfort and experience always come first. Sungate is an obvious choice when in Madrid. XOXO Sungate. See you next time !!
    USA, Female, 18-24
  • 10.0


    07 Apr 2019
    I love this hostel. Staff are nice and friendly and full of energy. Location is very good and near to anywhere you want to see in Madrid. I had very enjoyable time there.
    Iran, Male, 41+
  • 10.0


    05 Apr 2019
    Best hostel I have ever stayed at. They put a major focus on community and having fun together. Really makes your stay enjoyable and very fun if you want the party route. Angel is the man!! Made sure everything was explained, helped us with futbol tickets, and was always around to help!! Holly was great as well organizing people and ensuring the night was a success! All in highly recommend this hostel to anyone going to Madrid!
    USA, Male, 25-30
  • 10.0


    05 Apr 2019
    LOVED Sungate! The staff is awesome and everyone is so friendly. Family dinner and going out/drinking games at night was always super fun! Got to meet a lot of people and go to cool places, including a trip to Toledo. Would highly recommend!
    USA, Female, 25-30
  • 10.0


    05 Apr 2019
    10/10 best hostel i’ve ever stayed at.
    USA, Female, 18-24
  • 10.0


    05 Apr 2019
    Hands down the best all around hostel in Europe. From top to bottom, this place has it all: an incredibly friendly, fun, and caring staff, a delicious group dinner served daily, and much much more. You’ll have so much fun that you won’t want to leave!
    Canada, Male, 18-24
  • 9.7


    06 Apr 2019
    This was my first experience in a hostel and it was very inviting. The staff was extremely friendly, they cook dinner for everyone and then encourage you to join them for drinking games and the bar afterwards.
    USA, Male, 25-30
  • 9.4


    05 Apr 2019
    Would highly recommend this hostel, it’s part of a great chain with awesome activity, fun staff and a great location!
    USA, Male, 18-24
  • 9.1


    18 Apr 2019
    I stayed 4 nights at Sungate. Overall, a very pleasant stay here and met a lot of people. Shared bathrooms are cleaned constantly throughout the day. No day activities from the hostel, but every night free dinner with planned nightouts. Staffs are fantastic, except one was very strange. She would freak out every time when it gets busy and made me feel very uncomfortable for asking a question. I never got a proper city intro cause she refused. It's all good tho - other staffs were friendly.
    USA, Male, 25-30
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2018

    1st, Worldwide Small Hostel

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Country Winners Spain

  • 2018

    1st, Best location

  • 2016

    3rd, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners