Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Don’t worry, you can now modify or cancel your booking completely free of charge.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules


Stay at Sungate One and you'll find the best of Madrid right on the doorstep. If you're heading here for the first time, join one of our walking tours. As we know the city inside out, we can show you all the best spots to hit. Our roomy common area's always lively, and it's a great place to hang out with new friends. We even cook up free group dinners and organise pub crawls – so you can enjoy a hearty meal followed by a pint in the evenings. When you feel like kicking back, cook up something tasty in our guest kitchen before catching up on your favourite shows on cable TV.


We're right in the heart of Centro, just around the corner from the main historical sites (plus some pretty epic nightlife). The Royal Palace of Madrid is a 12-minute walk from us and 7 minutes away you'll find the Plaza Mayor area, which is packed with restaurants and bars. Flying into Madrid-Barajas Airport? You can easily get to us on the metro. Jump on the 8 until you reach Nuevos Ministerios and then switch to the C3. Get off after one stop at Sol, and we're 3 minutes' walk away.

Rooms and Dorms

Our rooms are fully air conditioned, so you can stay nice and cool when the sun's hot. We've got mixed and female-only dorms to choose from, all with individual beds (not bunks). You'll find private lockers where you can securely store your backpack. Linen is free, and if you need a towel just give us a shout.

Extras and activities

Grab a free city map from reception and log on to the free Wi-Fi to get clued up on the best places to visit. When you feel like a quick cuppa, the tea, coffee and herbal brews are free too. If you've been travelling for a while, catch up on your laundry with our washing facilities.

View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 10.0

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.7

  • Facilities 9.6

Latest Reviews

  • 10.0


    31 Jul 2020
    This was far the best hospital I’ve ever stayed at in my entire life. I was honestly more sad to leave the hospital and to leave Madrid. The staff were incredible and so was atmosphere and you could meet anyone and become their best friend in this place. It really feels like a home that I would probably come back to Madrid just to go to this hostile. Thanks to all the hard workers there that keep the place awesome. Don’t miss the nights out where they meet with the other hostel
    USA, Female, 18-24
  • 10.0


    25 Jul 2020
    Great hostel with extremely helpful employees and a lot of super nice guests from all over the world. When my wallet was stolen and I couldn't pay my second night, they were very sympathetic and sent me a bill for later settlement. Thank you so much!
    Switzerland, Male, 25-30
  • 10.0


    01 Jul 2020
    All of the staff were incredibly kind and helpful. It was clean and the perfect place to stay. Great value for the money. Highly recommend.
    USA, Female, 18-24
  • 10.0


    10 Jun 2020
    It was a great pleasure to have been there. The staff is the best, very efficient and friendly. For sure I will book the room if I go to Madrid.
    Poland, Male, 25-30
  • 10.0


    02 Jun 2020
    Wonderful place and the friendliest staff!!! I stayed here the second day after reopening due to covid-19, because of this the communal areas were temporarily shut because of government guidelines. Despite this, I had an amazing stay-the bedrooms were lovely and had balconies, the staff were so welcoming and was a great location. I will definitely be coming back again to get the full experience!
    England, Female, 18-24
  • 10.0


    16 Mar 2020
    Me he quedado en muchos hostels y definitivamente este ha sido el mejor de todos! Rocío, Paulina, Yesica, Caro, Gabriel, Fede, Sylvani, Jhony y Lupe fueron los mejores. Son una familia increíble y lo hacen sentir a uno en una admosfera super cálida. Volvería a quedarme acá una y mil veces. La ubicación es excelente también. Pura Vida desde Costa Rica 🇨🇷 Mae, si sos tico definitivamente quedate acá! No te vas a arrepentir 🙌
    Costa Rica, Male, 18-24
  • 10.0


    15 Mar 2020
    stayed during the corona outbreak when everyone was trying to leave the country. The staff (paulina) and volunteers did an AMAZING job keeping morale up when no one could leave the hostel due to quarantine. The atmosphere was super upbeat, and there was even a dance party after the free, homecooked dinner (thanks Lupe!) I only stayed for 12 hours while waiting for my flight home, but the hostel atmosphere was so great, it really took my mind off the uncertainty of the situation.
    USA, Male, 25-30
  • 10.0


    10 Mar 2020
    I think it was the best hostel I've stayed in for a long time. Angel, the manager, is an absolutely fantastic guy and he did his best (and more) to make me (and others) feel good. They have excellent vibe - going out togethe with guests, passion for work and for helping us. Also, there are some nice free extras - free breakfast (actually pancakes, which is awesome of itself), free dinner, too (spaghettis). I literally can't think of a single bad thing about that place. Thanks!
    Poland, Male, 25-30
  • 9.4


    22 Jun 2020
    Wonderful, clean and modern hostel located right in the centre of Madrid. The staff are warm and welcoming and make you feel part of the family. I would certainly recommend this hostel.
    New Zealand, Male, 25-30
  • 7.7

    Very Good

    18 Jul 2020
    Good location, staff were helpful, laundry took a lot longer than expected. Overall good hostel.
    Scotland, Male, 18-24
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Best Small Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners