Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Don't worry, you can now modify or cancel your booking completely free of charge (48h before the check-in day) if you choose the Standard Rate.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

- Free maps
- Complimentary coffee, tea & yerba mate
- Hair driers
- Iron
- Laundry service (7 €)
- Towels to rent (2 €)

Please check our Things to Note and Policies before booking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.8

  • Location 10.0

  • Staff 9.9

  • Atmosphere 9.7

  • Cleanliness 9.8

  • Facilities 9.6

Latest Reviews

  • 10.0


    20 May 2022
    Such a friendly hostel!! Everyone was super nice and lovely to talk to (guests and staff). They made us feel very welcome and Angel made us really good coffee :) Also a great location! Would highly recommend.
    Canada, Female, 18-24
  • 10.0


    19 May 2022
    Super nice staff.
    USA, Male, 18-24
  • 10.0


    14 May 2022
    Best hostel I've ever stayed in without a doubt! Has a real family vibe with loads of group events. Perfect for solo travellers. Staff are amazing, shout outs go to the legends that are Gabriel, Agustín, Erika, Lucille, Oceáne, Eero, Valentin (sorry if I forgot a name but genuinely everyone was so friendly and helpful). Will definitely be back the next time I'm in Madrid.
    England, Male, 25-30
  • 10.0


    13 May 2022
    the best hostel i have ever been. The staff is incredibly nice. When you arrive you get a 20 minutes introduction about the best spots in the city. Everyday there are different activities, which is perfekt when you would like to get in touch with new people. The rooms are nice and comfortable. I totally recommend this hostel.
    Austria, Female, 18-24
  • 10.0


    11 May 2022
    What an amazing atmosphere the hostel creates. It exudes fun and friendly vibes. The guys have done a great job in setting up activities which bring people together while seeing unique parts of madrid. I'd like to thank the great staff particularly: Lucile, Eero and Gabi. These guys are awesome, they're enthusiasm is infectious, ensure everyone is enjoying themselves, and love a good laugh. Keep it up and hope to see you guys again. Couldn't have asked for a better experience.
    Australia, Male, 31-40
  • 10.0


    11 May 2022
    I really really enjoyed my stay at sungate ! Amazing location and really friendly staff. The organised events and activities are perfect for solo travellers and I met so many new people. I also liked how it wasn’t bunk beds. I felt comfortable and welcomed and I would recommend to everyone.
    England, Female, 18-24
  • 10.0


    09 May 2022
    Booked here for a last minute stay and couldn’t have been more happy. The staff here is so friendly and helpful, they had social activities available, the location was perfect, and we really felt safe. All that, and the price was really reasonable. Will definitely be coming back!
    USA, Female, 25-30
  • 9.7


    15 May 2022
    As a first time solo traveller and with Madrid as my first destination I was very nervous to arrive but staff were so friendly and the atmosphere was great and I felt at ease and welcomed straight away. Honestly had the best time staying here and will not be forgetting it any time soon. Thank you so much Sungate One family!
    England, Female, 18-24
  • 9.7


    08 May 2022
    Great hostel!! Loads of private showers and bathrooms, kitchens with amenities, a decent breakfast spread (croissants/coffee/juice), and organized events every day make it easy to meet people. The staff was INCREDIBLY friendly. If you want to party, you very easily can, but they also organize walking tours, day trips, picnics, etc. Bed was super comfy, room was spacious. The only thing is my room was on the 5th floor-- a lot of stairs. Great stay! I recommend!
    USA, Female, 18-24
  • 8.9


    13 May 2022
    The social atmosphere is the best, doesn't get better. A lot of social, drinking and party activities in the afternoon everyday. The hostel itself is not much cleaner than others, but it is cozy and relaxing.
    Denmark, Male, 18-24
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    2nd, Best Small Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners