Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Sungate One

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules


Stay at Sungate One and you'll find the best of Madrid right on the doorstep. If you're heading here for the first time, join one of our walking tours. As we know the city inside out, we can show you all the best spots to hit. Our roomy common area's always lively, and it's a great place to hang out with new friends. We even cook up free group dinners and organise pub crawls – so you can enjoy a hearty meal followed by a pint in the evenings. When you feel like kicking back, cook up something tasty in our guest kitchen before catching up on your favourite shows on cable TV.


We're right in the heart of Centro, just around the corner from the main historical sites (plus some pretty epic nightlife). The Royal Palace of Madrid is a 12-minute walk from us and 7 minutes away you'll find the Plaza Mayor area, which is packed with restaurants and bars. Flying into Madrid-Barajas Airport? You can easily get to us on the metro. Jump on the 8 until you reach Nuevos Ministerios and then switch to the C3. Get off after one stop at Sol, and we're 3 minutes' walk away.

Rooms and Dorms

Our rooms are fully air conditioned, so you can stay nice and cool when the sun's hot. We've got mixed and female-only dorms to choose from, all with individual beds (not bunks). You'll find private lockers where you can securely store your backpack. Linen is free, and if you need a towel just give us a shout.

Extras and activities

Grab a free city map from reception and log on to the free Wi-Fi to get clued up on the best places to visit. When you feel like a quick cuppa, the tea, coffee and herbal brews are free too. If you've been travelling for a while, catch up on your laundry with our washing facilities.

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.9

  • Staff 9.8

  • Atmosphere 9.8

  • Cleanliness 9.7

  • Facilities 9.7

Latest Reviews

  • 10.0


    25 Nov 2019
    Had a great time at this hostel as a solo traveler. The atmosphere is very welcoming and I have met some really cool people! I initially went to Madrid to see the RMA vs PSG, but the parties also ended up as some of nights I will never forget. Wasn’t able to try the family dinners as I was always out around dinner time, but I heard they’re great. The drinking games at 10PM are also good to break the ice, but be prepared, it can be quite crazy. 😂 Location is very center. Facilities are clean.
    Philippines, Female, 25-30
  • 10.0


    25 Nov 2019
    Familiar family for fun folks. Party people proactively practicing positivity. Loving life like limitless lights. Social setting serving self success. Creative community creates colorful connections.
    USA, Male, 18-24
  • 10.0


    24 Nov 2019
    The most amazing place to stay when you're travelling solo! Super easy to know other people and the location is amazing! Best staff ever, all so friendly and nice, already miss you guys! I have no words for this past days I spent in Madrid, it was a great experience thanks to this Hostel :D Love you all
    Portugal, Female, 25-30
  • 10.0


    20 Nov 2019
    I loved this place so much, the dinner was amazing, the drinking games were a great way to meet new people The staff makes you feel like a true friend, but Rodrigo goes out of is way to make you feel like home, for real, the best person ever to work in a reception 😂🤣, also big ops to Bryan for being so funny and kind, and Marie for being so cute This place really lives up to the expectations, truly the best hostel in the world If you are coming to Madrid, PLEASE stay in Sungate❤️🌞
    USA, Female, 18-24
  • 10.0


    18 Nov 2019
    Easily the best hostel I’ve ever stayed at. The rooms are incredibly spacious and the single beds are so nice. The group dinners are amazing and the washroom/showers are plentiful and incredibly clean. Great laundry service and their stocked to the brim with coffee and teas. Yet, with all that, the best part about this hostel is the staff and volunteers. Minji, the Rodrigos, and Paulina are so friendly & fun and this spreads to the volunteers. I plan on visiting Madrid again just for Sungate!
    Canada, Male, 18-24
  • 10.0


    17 Nov 2019
    Excelente!! La ubicación perfecta, la atención y la gente buenísima. Un ambiente rico. Si vas solo, como en mi caso, conoces gente enseguida y son muy amables. Recomiendo el tour a Toledo con Ricky, es lo máximo!!! Te lleva por lugares escondidos que no van turistas y que no te llevaría ningún guía. Además toma fotos espectacular 😎 buenos spots!!!
    USA, Female, 31-40
  • 9.7


    05 Dec 2019
    Some of the best people, with a great sense of camaraderie. Located in the middle of the city, so literally everything is at walking distance. And the nightouts and drinking games are a blast. If you are in Madrid, here's where you should be. Trust me, you'll meet the best people here. Thank, Gabriel for the Crepe place recommendation btw.
    India, Male, 18-24
  • 9.7


    02 Dec 2019
    I loved Sungate Hostel One! The staff were super nice and the hostel was very clean. The location is absolutely perfect, right in the heart of Madrid. It's a party hostel, so there's plenty of activities at night. The only thing I can maybe complain about is that there were no safes in the rooms, just some locker-type boxes, which weren't very safe. At night it can get a bit loud, especially if you're on the bottom floor. Overall, this is definitely the best hostel I've been to!
    Brazil, Male, 25-30
  • 9.4


    17 Nov 2019
    This is a great place to meet people and party - they do free communal dinner in the evening. This is not so great if you want peace and quiet - my room was close to reception and quite noisy. Room was nice but again being so near reception meant I had to walk through everyone to get to the shower or toilet. Superb staff made me feel very welcome. Thank you.
    England, Male, 41+
  • 8.0


    24 Nov 2019
    The hostel was a fun place to be, the atmosphere was good and the facilities were clean. Although staff were chatty when we first arrived, we found some of the staff to be a bit rude/sharp at times - e.g telling us off for being “loud” even outside the door of the hostel after 11pm when we were seemed if you didn’t join the intense drinking games or dinner you felt slightly excluded from the group. But, great location :)
    England, Female, 18-24
Read all reviews


  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners