Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Don’t worry, you can now modify or cancel your booking completely free of charge (48h before the check-in day) if you choose the Standard Rate.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.6

  • Location 9.9

  • Staff 9.7

  • Atmosphere 9.5

  • Cleanliness 9.6

  • Facilities 9.5

Latest Reviews

  • 10.0


    05 Sep 2021
    My stay at sungate one was really good. The facilities are super clean and there's a really well equipped kitchen. Staff is very nice and it’s very easy to socialize with other travelers! Special thanks to Caro for the nice recommendations and warm welcoming. You should definitely check it out when you get the chance to!
    Germany, Male, 18-24
  • 10.0


    04 Sep 2021
    I LOVED staying at Sungate, the only thing I wish was that they had a girls dorm option. I was the only girl in a 4 bed room and the guys in my room were particularly creepy, and I felt uncomfortable at times. Other than that, it was the perfect perfect place. Staff is so kind and incredibly helpful, giving you tourist and restaurant suggestions. The atmosphere is amazing, and there’s fun things to do every day/night with the people from the hostel. It was the best hostel experience during Covid
    USA, Female, 18-24
  • 10.0


    04 Sep 2021
    AMAZING!!! I had a wonderful time during my stay! The staff is incredible & always willing to help! They gave me the best suggestions to explore Madrid, they also have activities & go out together! You’ll meet a lot of people, the atmosphere is great & location UNBEATABLE! Right in the heart ♥️ of Madrid. Thank you Sungate 🙏🏽 for the great time & of course, I’m looking forward to stay with you again! Also, special shot out to Angel!! Nos vemos Pronto!!!
    USA, Female, 25-30
  • 10.0


    03 Sep 2021
    Me encanta este hostel, cada vez que vengo a Madrid me quedo aquí. El staff es muy amable y te ayudan en todo lo que necesitas Es un gran lugar para hacerse amigos y pasar un buen tiempo en Madrid Las instalaciones son muy cómodas, tiene una buena cocina y lugares comunes (cowork, cinema, comedor, sillones), las camas son individuales, no bunk beds y eso es muy cómodo La ubicación es perfecta, al lado de todas las atracciones y muy central cerca de metros y estaciones MUY RECOMENDADO
    Chile, Female, 25-30
  • 10.0


    02 Sep 2021
    Had an amazing experience, from the first moment I walked in I was welcomed and helped by the front desk, i decided to stay an extra 2 days and Angel did a great job in helping me out, super happy with my stay and highly recommend if you want to meet other travelers.
    Colombia, Female, 18-24
  • 10.0


    01 Sep 2021
    I spent 5 days here solo backpacking and had an amazing time. Incredibly social and relaxed vibe. Ivan was a great guide for the nights out too- will be back!
    England, Male, 25-30
  • 10.0


    01 Sep 2021
    I really enjoyed my stay at Sungate! The hostel was very clean and my room was nice. The staff were really friendly and gave lots of recommendations which was great! The overall atmosphere was nice :) The location is super central so was easy to get to different areas of the city.
    England, Female, 18-24
  • 10.0


    31 Aug 2021
    The best hostel
    Greece, Male, 18-24
  • 9.4


    04 Sep 2021
    I highly recommend this hostel to everyone of every age, especially to solo travelers. The friendly atmosphere in the hostel among people and staff will allow you to make friends and have an enjoyable stay in Madrid. The only minor issue we encountered during our stay was that our rooms were really different than what is advertised in the pictures. This situation could be less acceptable elsewhere but we pay little attention to it due to the care of the staff here!
    Turkey, Mixed Group, 25-30
  • 9.4


    04 Sep 2021
    only stayed for one night, wish it couldve been more. nothing to complain about, both staff and atmosphere were awesome. will definitely stay here again once i return to madrid.
    Slovakia, Male, 18-24
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Best Small Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners