Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules


Stay at Sungate One and you'll find the best of Madrid right on the doorstep. If you're heading here for the first time, join one of our walking tours. As we know the city inside out, we can show you all the best spots to hit. Our roomy common area's always lively, and it's a great place to hang out with new friends. We even cook up free group dinners and organise pub crawls – so you can enjoy a hearty meal followed by a pint in the evenings. When you feel like kicking back, cook up something tasty in our guest kitchen before catching up on your favourite shows on cable TV.


We're right in the heart of Centro, just around the corner from the main historical sites (plus some pretty epic nightlife). The Royal Palace of Madrid is a 12-minute walk from us and 7 minutes away you'll find the Plaza Mayor area, which is packed with restaurants and bars. Flying into Madrid-Barajas Airport? You can easily get to us on the metro. Jump on the 8 until you reach Nuevos Ministerios and then switch to the C3. Get off after one stop at Sol, and we're 3 minutes' walk away.

Rooms and Dorms

Our rooms are fully air conditioned, so you can stay nice and cool when the sun's hot. We've got mixed and female-only dorms to choose from, all with individual beds (not bunks). You'll find private lockers where you can securely store your backpack. Linen is free, and if you need a towel just give us a shout.

Extras and activities

Grab a free city map from reception and log on to the free Wi-Fi to get clued up on the best places to visit. When you feel like a quick cuppa, the tea, coffee and herbal brews are free too. If you've been travelling for a while, catch up on your laundry with our washing facilities.

View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 10.0

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.7

  • Facilities 9.6

Latest Reviews

  • 10.0


    14 Feb 2020
    If you want to meet wonderful people in a highly friendly and inclusive environment, then this hostel is for you! I stayed here for 6 days and could not be more pleased. Excellent home cooked meals every night for hungry travelers prepared by the excellent staff. My experience was super positive and I will surely go back when I visit Madrid again. This hostels reputation was earned and I could not recommend it more.
    USA, Male, 18-24
  • 10.0


    12 Feb 2020
    I booked a private room with 2 friends for the weekend and our experience could not have been better. The facilities were great, the rooms were clean, the location was perfect, and the group dinners were a blast. Every night was already planned out for us and the bars/clubs they chose were so much fun. Every night we had a fantastic time and everybody in the hostel was incredibly friendly and outgoing. Espero que Marina esta ayi cuando visites porque es la hostia ;)
    USA, All Male Group, 25-30
  • 10.0


    11 Feb 2020
    ¡Gracias por todo! Todos muy lindos. La unica cosa es que solo nos dan una cobija y es super delgada y en la noche hace mucho frio.
    Mexico, Male, 25-30
  • 10.0


    10 Feb 2020
    Wow, I've been to a few hostels before but this one really sets the standard of great service. The staff and volunteers were extremely friendly and knowledgable, and the atmosphere heavily encouraged socializing amongst everyone. Made plenty of new friends over my stay!
    USA, Male, 25-30
  • 10.0


    10 Feb 2020
    Best hostel I’ve been in a long time, location is great, facilities also, but the staff there is what makes a difference, puts standing! Thanks Paulina for being the best!
    Brazil, Male, 25-30
  • 10.0


    08 Feb 2020
    Absolutely amazing experience! Great staff and people. It's perfect if you want a social environment, and its also perfect if you want to relax on your own. Highly recommend this place!
    USA, Male, 25-30
  • 10.0


    02 Feb 2020
    Sungate One was probably what made my trip to Madrid so great. Awesome place to meet new people and is located in the heart of the city making everything walkable. The staff are friendly and want to help you in any way they can. Shoutout to Marina for your help, friendliness, and being amazing! The rooms are nice not having bunkbeds and dinners each night are good. The hostel goes out each night as well to bars/clubs making for some good times. Will definitely stay here again when in Madrid.
    USA, Male, 18-24
  • 10.0


    01 Feb 2020
    My stay at Sungate One in Madrid was amazing! I have no complaints and everything was superb. The staff was amazing, the amenities were pretty good too. The bathrooms and the rooms are really clean. I'll definitely stay here again in the future!
    USA, Male, 25-30
  • 9.1


    17 Feb 2020
    Pretty much absolutely perfect, so i’ll mention the small cons: At the moment they’re doing maintenance on half of the showers, and done if the ones that are free to use have very bad water pressure and temperature. Free dinners with everyone in the hostel is amazing, but the free breakfast: Churros, Chocolate, Waffles, Spongecake, Coffee, Tea. WOW!! Staff are amazing. No bunkbeds was such a nice surprise, really comfy beds. Coming back for sure for every reason (fix the showers though! xxx)
    England, Male, 18-24
  • 8.9


    17 Feb 2020
    Loved the staff and the people I met at this hostel! They offer a free dinner that many people staying at the hostel attend, and the dinner goes right into a drinking game which makes it super easy to meet people and find a group to go out with at night. Really great energy and loved the free churros in the morning as well!
    USA, Female, 18-24
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Best Small Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners