Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Don’t worry, you can now modify or cancel your booking completely free of charge (48h before the check-in day) if you choose the Standard Rate.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.9

  • Staff 9.8

  • Atmosphere 9.6

  • Cleanliness 9.8

  • Facilities 9.6

Latest Reviews

  • 10.0


    23 Nov 2021
    Had a great time at this location with super close proximity to the train station and a great staff that fostered a social environment. Had a great time making friends while out here. Shoutout to Angel!!
    USA, Male, 25-30
  • 10.0


    21 Nov 2021
    This is my favorite hostel I've stayed in, and the staff are so helpful with giving recommendations on any question I had! Agustín and Agus are the best and made me feel so welcome!!
    USA, Male, 25-30
  • 10.0


    21 Nov 2021
    Wow! I had so much fun there! Family feeling at the hostel with great people who always there for you, and not only as a “stuff”, but as a friends. Can’t wait to come back!
    Israel, Male, 18-24
  • 10.0


    16 Nov 2021
    Excellent hostel in central Madrid, perfect for solo female travelers. Would definitely stay here again! Felt safe and welcomed.
    USA, Female, 18-24
  • 10.0


    15 Nov 2021
    Sungate one was the most lovely hostel! It was so social, inclusive and fun! The staff (specifically Jack, Valentin and Melissa) went continuously out of their way to enhance the hostel atmosphere and your overall experience. There was snacks for breakfast, an event every evening, a daily free walking tour and/or day trip. The hostel was clean and in a perfect location. 10/10 recommend. Thanks sun gate ❤️
    Canada, Female, 18-24
  • 10.0


    15 Nov 2021
    Amazing Hostel place !! As a solo traveler, I was able to both visit and enjoy Madrid but also had great connection with other travelers who were staying. This Hostel was very clean, very well organized and very secure. What made this stay even better was the staff , they were amazing ! Each day they were organizing different activities from Free city guide, bar crawl, cooking evening .... Gabie & Melissa are doing such a great job for the activities and also Valentin & the reception staff
    France, Male, 25-30
  • 10.0


    14 Nov 2021
    Sungate One is one of the best hostels I’ve ever stayed in! They have activities every day/night, so it was really easy to meet new people. The staff are very friendly and fun - especially Gabi, who took us to Toledo and to a pub crawl! The location and facilities are amazing as well. Best hostel in Madrid!!
    USA, All Female Group, 25-30
  • 10.0


    12 Nov 2021
    Definitely best hostel in Madrid: great atmosphere, perfect for solo travellers, they really take care of making easier to meet people through lots of activities, extremely clean and secure, room spacious and no-bunk beds, perfect location just in the center, and a superb crew, highlighting the kindness and profesionalism of Angel. And "churros" for breakfast!. Great value for money!.
    Spain, Male, 41+
  • 10.0


    11 Nov 2021
    Sungate One has been by far my favorite hostel! The staff are so friendly and immediately make you feel at home. Rooms are cozy, bathrooms are clean and nice, and the location is really central. The events/trips that the hostel runs are awesome as well! Special shout-out to Gabi for leading us on an epic Toledo trip and showing us all the best spots :) I only stayed at Sungate a few nights but I kept coming back during my stay in madrid because it’s really such a great vibe!! Hope to be back!
    USA, Female, 18-24
  • 9.7


    13 Nov 2021
    Great hostel for solo travelers. I had an awesome time meeting everyone in the hostel and the staff go out of their way to creat some culture for the travelers, organizing tapas nights , group tours , and day trip excursions to various cities. Would highly recommend the experience.
    USA, Male, 31-40
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    2nd, Best Small Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners