Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Sungate One

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.9

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.6

  • Facilities 9.6

Latest Reviews

  • 10.0


    14 Oct 2019
    Best hostel ever! Already missing the guys there! They transform your stay in Madrid into a magic experience you wouldn't want to leave! If you stay in Madrid... stay in sungate one.. especially if you are looking for great fun!
    Tunisia, Male, 31-40
  • 10.0


    09 Oct 2019
    The staff were extremely helpful, kind and accommodating the entire time. By the end of our stay we did not want to leave as the hostel has a kind of family feel to it. They were particularly outstanding with how they respectfully handled a situation involving a certain individual who vu remain anonymous, but had sexually harassed my girlfriend. They kicked him out accordingly. Missing the nightly drinking games already. 😊😍
    Australia, Couple, 18-24
  • 10.0


    04 Oct 2019
    This hostel was great. The staff is super friendly and they do a great job of getting people together for free dinner and partying.
    USA, Male, 25-30
  • 10.0


    27 Sep 2019
    After staying with Hostel One you'll never leave and here is why: They go above and beyond to ensure the best trip possible for their guests and I'll never choose any other Hostel given the choice. It's incredibly hospitable, clean, comfortable, and welcoming. One thing that stuck out was a staff member JARED - He went out of his way and gave us suggestions and helped us have the most fun possible in the city and the hostel. He could not have been more accommodating and the Hostel was great!
    USA, Male, 25-30
  • 10.0


    26 Sep 2019
    I’ve really enjoyed my time at the hostel. There were some activities that allowed me to connect with new people. My room was good. The bathrooms were clean. They don’t have breakfast, but they prepare some snacks for the morning. And at night they offered free dinner. I would stay there once a return to Madrid.
    Brazil, Female, 31-40
  • 9.7


    27 Sep 2019
    Really great hostel. No bunk beds and TWO pillows - awesome. Lots of activities you can take part in, and also a super chill space to be in if going out and partying isn't your thing. The staff is super nice and the free dinners are super yummy! Central location is awesome and easy to get to all parts of the city center. Would definitely stay here again!
    USA, Female, 25-30
  • 9.7


    26 Sep 2019
    I'm VERY glad I stayed here. It was my first solo trip outside of the states and was unsure what hostel life would be like. However, when I got there, the staff was amazingly friendly and helpful. Easily offering me information, suggestions and kindness at every turn. The hostel itself was great offering tons of things to do each night and day. What was my favorite part of the hostel, is it made you feel like you part of a family. It'll be the standard I hold all other hostels to. Thanks!!!!
    USA, Male, 31-40
  • 9.7


    25 Sep 2019
    I had a wonderful stay at Sungate. The staff was very cool. Outings at night were a blast. Hostel One is now 2 for 2 in my book. I will certainly try another somewhere else.
    USA, Male, 31-40
  • 9.4


    25 Sep 2019
    Sungate One has been one of my family's favorite hostel experiences so far! We were travelling to a few cities in Spain so booked two of our stays in Madrid here and were sad to not have booked the third stay with them (I had booked lodging before we had actually stayed and found out how awesome they are!) The hostel is very conveniently located in Madrid and so friendly and welcoming! All of the staff (front desk + volunteers) were so lovely and accommodating to my family and so much fun!
    USA, Mixed Group, 25-30
  • 7.1

    Very Good

    08 Oct 2019
    Very Noisy area.
    Australia, Male, 31-40
Read all reviews


  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners