Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Welcome to Taupo Urban Retreat - your home away from home! Free unlimited WIFI and computers, comfy beds and hot, high-pressure showers are a given here. With arguably the best location in Taupo we are just a couple of streets away from the busiest bars and restaurants and the shores of the stunning Great Lake Taupo - yet far enough away to get a good night’s sleep. Not to mention we are only minutes away from the bus stop and supermarkets, and there is plenty of free off-street parking available.

At Urban we have a sociable yet chilled atmosphere, making it super easy to meet people. Enjoy our delicious chilli every night for only $5, or for $4 more get a cold beer or wine to wash it down. You can cook up a storm in our well-equipped kitchen and help yourself to our free tea and coffee too!

Mingle in our in-house guest bar with new friends, soak up some rays in our sunny garden courtyard, or snuggle up with a good book in your quiet dorm room if you’re all talked out. Keen for movie night? Hunker down in our cosy TV lounge and choose from our vast array of movie titles, we even have free popcorn!

We’d love to help you make the most out of your stay in our beautiful region. Our friendly staff can help you book your activities including the Tongariro Alpine Crossing, Skydiving, Bungy jumping, Jet boats or Rafting trips to name a few. We’ve been operating in Taupo for over ten years so we know all of the local hidden gems and the best travel tips. Whether you’re looking to spend or save we can help you fill your day! Still have energy to burn? We even have bikes for hire at reception so your adventure begins at our front door. If you are moving on, our awesome team can help you book your onwards travel – be warned you may find you never want to leave Taupo!

2% credit card surcharge payable (Visa and master card)
Valid photo ID and Credit Card required on check in

If you are going to be late checking in, due to a late night / early morning bus or driving all night, then please contact us prior to your arrival. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 8.8

  • Location 9.6

  • Staff 9.5

  • Atmosphere 8.9

  • Cleanliness 8.6

  • Facilities 8.6

Latest Reviews

  • 10.0


    01 Jan 2020
    Great staff
    Israel, Male, 18-24
  • 10.0


    17 Dec 2019
    Great hostel with a really good social vibe. Their $5 chilli was really good too! Walking distance to the lakefront and many restaurants.
    Canada, Female, 25-30
  • 10.0


    05 Dec 2019
    Really nice experience, love that they combine the bar and the hostel, many British there
    Hong Kong China, Male, 18-24
  • 9.7


    23 Nov 2019
    This is just a smidge outside the main road and its perfect, theres a nice terrasse outside with plenty of space to sit, a tv room if you want quiet, the showers are clean and the room as well.
    Canada, Female, 25-30
  • 9.4


    09 Jan 2020
    Friendy staff. Great location. Good and clean kitchen and toilet/showers. Comfy bed. Liked my stay in the 16bed dorm.
    Finland, Female, 25-30
  • 9.4


    04 Jan 2020
    Chill place. Get to meet a lot of cool people at the bar. Old location to get around. Staff is super helpful and extremely friendly.
    USA, Male, 25-30
  • 9.4


    30 Dec 2019
    Nice hostel and staff, was hard to connect to wifi. But overall Cool hostel, nice beer garden, facilities And TV room with New movies.
    New Zealand, Male, 31-40
  • 8.9


    29 Nov 2019
    Always stay there during Cycle the Lake event
    New Zealand, Male, 41+
  • 8.6


    14 Jan 2020
    Hostel with a good atmosphere. Bar is decent. They do not allow bringing in your own alcohol, which is a bummer, but they try to make it up with offering cheap drinks. Staff were nice and helpful. Rooms smelled a little, but I think that was because of roommates and not the hostel room itself. No lockers in the room. $5 chili was a nice offering. WiFi was pretty slow for most of my stay.
    USA, Male, 25-30
  • 7.4

    Very Good

    27 Nov 2019
    Our private twin room with en-suite was great. The beds are twin x-long, so great for tall people. The social atmosphere was great, though a little loud near the private rooms. Great drink specials. Kitchen was OK. Parking situation was weird - only available in lot across the street. Decent location in town but in a sliiightly dodgy area. Overall a good place.
    USA, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Fitness Centre
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Vending Machines
  • Board Games
  • DVD's
  • PlayStation
  • Pool Table