Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Welcome to Taupo Urban Retreat - your home away from home! Free unlimited WIFI, comfy beds and hot, high-pressure showers are a given here. With arguably the best location in Taupo we are just a couple of streets away from the busiest bars and restaurants and the shores of the stunning Great Lake Taupo - yet far enough away to get a good night’s sleep. Not to mention we are only minutes away from the bus stop and supermarkets, and there is plenty of free off-street parking available.

At Urban we have a sociable yet chilled atmosphere, making it super easy to meet people. You can cook up a storm in our well-equipped kitchen and help yourself to our free tea and coffee too!

Mingle in our in-house guest bar with new friends, soak up some rays in our sunny garden courtyard, or snuggle up with a good book in your quiet dorm room if you’re all talked out. Keen for movie night? Hunker down in our cosy TV lounge and choose from our vast array of movie titles.

We’d love to help you make the most out of your stay in our beautiful region. Our friendly staff can help you book your activities including the Tongariro Alpine Crossing, Skydiving, Bungy jumping, Jet boats or Rafting trips to name a few. We’ve been operating in Taupo for over ten years so we know all of the local hidden gems and the best travel tips. Whether you’re looking to spend or save we can help you fill your day! Still have energy to burn? We even have bikes for hire at reception so your adventure begins at our front door. If you are moving on, our awesome team can help you book your onwards travel – be warned you may find you never want to leave Taupo!

2% credit card surcharge payable (Visa and master card)
Valid photo ID and Credit Card required on check in

If you are going to be late checking in, due to a late night / early morning bus or driving all night, then please contact us prior to booking. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 8.4

  • Location 9.4

  • Staff 9.1

  • Atmosphere 8.5

  • Cleanliness 8.2

  • Facilities 8.3

Latest Reviews

  • 10.0


    25 Oct 2020
    Awesome place to stay! Would 100% recommend!
    New Zealand, Male, 18-24
  • 10.0


    25 Oct 2020
    Brilliant showers: hot and strong. Clean, well stocked and open plan kitchen/living area. Located perfectly in the heart of Taupo with friendly staff. The room was warm, only down side was there was only one power point with a multi plug on one side of the room which was some what inconvenient. Otherwise can’t fault it!
    New Zealand, Female, 18-24
  • 10.0


    01 Sep 2020
    Have stayed here multiple times and it’s always fab! Well stocked bar, large kitchen/ communal space and outdoor area. Good for meeting people.
    Scotland, Female, 25-30
  • 10.0


    29 Jun 2020
    Such an amazing hostel!! Exceeded my expectations. Was met with such kind staff, and super clean. Also walls seem pretty thick because at night it was a little loud in the main area but couldn’t hear a thing in the room!! Highly recommend.
    USA, Female, 18-24
  • 10.0


    29 Jun 2020
    Amazing central location, only a couple of streets (5 min walk) from main town, yet just tucked away so nice and quiet and has free parking. Staff are really friendly and were able to help me with trying to organise activities like the Tongariro Crossing, kayaking to the carvings and skydiving. Lovely chillout vibes in the communal area and bar and seemed to attract a nice bunch of people. The communal areas could perhaps do with a lick of paint, but everything's clean and tidy.
    England, Female, 25-30
  • 9.1


    24 Dec 2020
    Loved the place, the staff, the location n the cocktails.
    French Polynesia, Couple, 31-40
  • 8.9


    12 Oct 2020
    Lovely staff and a really good place to stay, recommend if you are even in Taupo looking for a well priced bed!
    New Zealand, Female, 18-24
  • 8.0


    17 Jul 2020
    Nice and central location. Big indoor open area to socialise and play pool.
    Australia, Male, 25-30
  • 8.0


    17 Jul 2020
    Good location, close to everything and good value for money. Unfortunately the ensuite bathroom in our room wasn't great and flooded easily and we also had issues with a smoke alarm making strange noises and waking us up at 5am. Room was also very small and felt a bit cramped when full with 6 people.
    New Zealand, Female, 18-24
  • 7.1

    Very Good

    02 Oct 2020
    Avg hostel, ok for a night. Prefer other options.
    USA, Male, 31-40
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fitness Centre
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Outdoor Terrace
  • Parking
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • PlayStation
  • Pool Table
  • Wi-Fi