Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Welcome to Taupo Urban Retreat - your home away from home! Free unlimited WIFI, comfy beds and hot, high-pressure showers are a given here. With arguably the best location in Taupo we are just a couple of streets away from the busiest bars and restaurants and the shores of the stunning Great Lake Taupo - yet far enough away to get a good night’s sleep. Not to mention we are only minutes away from the bus stop and supermarkets, and there is plenty of free off-street parking available.

At Urban we have a sociable yet chilled atmosphere, making it super easy to meet people. You can cook up a storm in our well-equipped kitchen and help yourself to our free tea and coffee too!

Mingle in our in-house guest bar with new friends, soak up some rays in our sunny garden courtyard, or snuggle up with a good book in your quiet dorm room if you’re all talked out. Keen for movie night? Hunker down in our cosy TV lounge and choose from our vast array of movie titles, we even have free popcorn!

We’d love to help you make the most out of your stay in our beautiful region. Our friendly staff can help you book your activities including the Tongariro Alpine Crossing, Skydiving, Bungy jumping, Jet boats or Rafting trips to name a few. We’ve been operating in Taupo for over ten years so we know all of the local hidden gems and the best travel tips. Whether you’re looking to spend or save we can help you fill your day! Still have energy to burn? We even have bikes for hire at reception so your adventure begins at our front door. If you are moving on, our awesome team can help you book your onwards travel – be warned you may find you never want to leave Taupo!

2% credit card surcharge payable (Visa and master card)
Valid photo ID and Credit Card required on check in

If you are going to be late checking in, due to a late night / early morning bus or driving all night, then please contact us prior to booking. View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 8.5

  • Location 9.5

  • Staff 9.5

  • Atmosphere 8.9

  • Cleanliness 8.5

  • Facilities 8.5

Latest Reviews

  • 10.0


    13 Mar 2020
    Properly advertised, you get what you think you’re getting. Had a great time, restful sleep. Was perfect for our stay in Taupo! Cheers
    USA, All Female Group, 25-30
  • 10.0


    21 Feb 2020
    Absolut best hostel I have been to so far in New Zealand, had the best time here in Taupo. The staff was extremely friendly and helpful with everything. You can get a good amount of sleep in the rooms but also have a lot of fun in the bar area. Overall definitely worth the money you pay for this Hostel.
    Germany, Male, 18-24
  • 9.4


    19 Feb 2020
    My favourite hostel so far in NZ! The staff were really amazing, friendly, helpful and fun. There is a kitchen area which is usually pretty clean and well equipped. The communal space is next to it and has big pinic style tables so you meet people really easily! The bar is good and serves cheap beer but they close around 11pm so you still get a good nights sleep. Room was a tiny bit too small and wasn't the most comfortable bed in the world but everything else was great will be returning!
    England, Male, 18-24
  • 9.1


    19 Feb 2020
    Really nice little hostel. Staff friendly & helpful - booked my shuttle to Tongariro crossing for me. They do a $5 chilli and cheap drinks. Nice atmosphere in the social spaces.
    England, Female, 18-24
  • 8.6


    08 Mar 2020
    Quite nice room, no windows which was off-putting in the morning but clean and pleasant
    England, Male, 25-30
  • 8.3


    21 Feb 2020
    This is an upbeat hostel located in the city center. It has a mix of solo travelers as well as people from the Kiwi Experience, making it easy to meet others in the common area. There is free dinner every night, as well as a bar. Unfortunately, the building is a bit run-down. The glass roof over the common area was leaking when a rainstorm came through. There are no security lockers in the rooms. The staff are all very friendly, but seem overworked, which is probably more of a management issue.
    USA, Male, 25-30
  • 8.0


    22 Feb 2020
    I never do reviews but this hostel was really lovely. Really homey atmosphere. The endless movie list is fantastic!
    England, Female, 18-24
  • 8.0


    20 Feb 2020
    Cool hostel, centrally located. Free parking nearby. Rooms were decent. Good stay!
    England, Couple, 25-30
  • 7.4

    Very Good

    23 Feb 2020
    Fine hostel. Needs more security as doors don't lock automatically and cleaners leave them unlocked during the day. No lockers for storage. Some buses stop here so there appears to be atmosphere but they all know each other and makes it awkward to chat. Kitchen is small. Bathroom has no room to hang things including in the shower. It was clean, staff were friendly, beer was cheap and Chilli was a good bonus for dinner.
    Australia, Female, 31-40
  • 5.7


    27 Feb 2020
    Came into a room full of bugs! No security on the door, anyone could walk off the street and enter the room! Very worn bathroom, again had bugs in and around. Had two nights booked but had to leave after the first as didn’t want to sleep there.
    England, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Fitness Centre
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Vending Machines
  • Board Games
  • DVD's
  • PlayStation
  • Pool Table