Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Bristol Wing

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Newly opened in January 2018, The Bristol Wing was built in the refurbished Grade II listed old police headquarters in the heart of Bristol City Centre. We have a mix of private, ensuite and dorm rooms with great communal spaces on the ground floor and an award winning cafe on site offering tasty breakfast, great coffee and a super fresh lunch menu.

Our ethical and environmental credentials are second to none. We have a newly refurbed building designed to minimise our negative impact on the world (solar panels, high levels of insulation, double glazed windows etc). All of our food is sourced locally and we offer opportunities for young people to gain valuable work skills and experience.

The Bristol Wing is owned and managed by YMCA Bristol as a social enterprise - so any profits we make are reinvested in supporting young people who are homeless in the city.

The Bristol Wing is slap bang in the middle of Bristol City Centre. We are a stone’s throw from Bristol Bus Station, 20 minutes’ walk from Temple Meads Railway Station and only meters away from local bus stops. Bristols best shopping is on the door step, whether you want the independent shops of Park Street and Clifton, the big name brands in Cabot Circus or quirky market stalls in St Nicholas's Market, we're with walking distance. Bristol's historic harbour side is only ten minutes’ walk.

Ideally suited to single travellers, couples and families we have a mixture of rooms including dorm rooms, double rooms and family rooms - some with shared bathrooms and some ensuite.

The Bristol Wing Policies and Conditions:

Check in from 15:00 to 23:00.
Check out from 01:00 to 10:00.

Photo ID and card details are required on check in.

Cancellation policy: 72h before arrival. Payment upon arrival by cash, credit cards, debit cards. This property might pre-authorize your credit card.

No Stag or Hen Parties

Taxes included.
Breakfast not included.

Reception: 24/24h.
Child friendly.
The maximum period of stay is of 14 days.
All under 18 year old guests must be accompanied by an adult. Where the under 18 year old guest is staying in a shared dormitory the over 18 year old must be staying in the same dormitory. View House Rules


Fun fact about The Bristol Wing: we're based in a Grade II-listed old police headquarters. But don't worry, we're super fun and friendly! We recently renovated with a focus on being ethically and environmentally sound, so we can have as positive an impact on the world as possible – think solar panels, insulation, double-glazing. And all the food sold in our on-site café is locally sourced (though we've also got a small kitchen if you prefer to make your own snacks). We're owned by YMCA Bristol as a social enterprise, so all our profits go to supporting homeless young people in our city – how cool is that?


We're right in the heart of Bristol, so if you're coming from the airport you can take the Bristol Airport Flyer bus to Bristol bus station – from there we're just a 3-minute walk. If you're arriving by train, we're a 20-minute walk from Temple Meads station. Bristol's best shopping is all within a 15-minute walk, whether you want indie shops, big-name brands or quirky market stalls. Be sure to pick up a free city map from reception to get your bearings quickly.

Rooms and Dorms

We've got a mix of dorm rooms and private rooms, some with en-suites – whatever you choose, you'll get bed linen for free. Complimentary Wi-Fi is also included, and you'll have a security locker to keep your electronics safe. Getting around with your luggage is super-easy too, as we have an elevator to all floors.

Extras and activities

If you're looking to relax after a day on the Harbourside – or a long night in Bristol's nightlife quarters – head over to one of our common areas for some downtime. There's plenty of comfy seating to lounge on, so check out our book exchange to find your new favourite read. There're also board games if that's more your style.

View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.3

  • Location 9.5

  • Staff 8.8

  • Atmosphere 8.4

  • Cleanliness 8.3

  • Facilities 8.4

Latest Reviews

  • 10.0


    17 Jul 2019
    I stayed just an overnight, but the place is very nice and clean. The staff is cool. Marco was very helpful and the girl with cool & curly hair very friendly (hey guys!). Decent facilities and the location is convenient. One downside for me was that you have to make your bed and I was checking in very late when everyone was asleep. Basically, I could not make my bed properly in the dark without disturbing everyone. Ended up sleeping in a mess:) So try to check in earlier! Otherwise, cool place!
    Lithuania, Female, 25-30
  • 10.0


    15 Jul 2019
    We had a wonderful stay at the Bristol Wing. Thoroughly recommend this place, the staff couldn’t do enough for us! We had a massive, comfortable bedroom with a spotless new ensuite . There was a slight problem with the sink but staff responded very well. Our bikes were very well secured in basement so we had peace of mind. Good kitchen facilities or a self catering breakfast at a good price. Great location in the city centre but in a very quiet position. Would stay there again - thanks!!
    England, Female, 41+
  • 10.0


    13 Jul 2019
    Great place to stay, loved it would recommend it to anyone.
    England, Female, 41+
  • 9.7


    15 Jul 2019
    Great stay here, I like the set up and the staff.
    England, Male, 18-24
  • 8.9


    18 Jul 2019
    Lovely hostel, very welcoming. Came back on Thursday night and was offered something to eat for free! Got a private room and it was such good value for money.
    England, Female, 18-24
  • 8.6


    20 Jul 2019
    Clean, modern hostel in a great location. Not great when staff put us in the wrong room, wasted 15 mins. Our private double room was very noisy, with noise coming from above and outside. The room itself was very clean and the ensuite was lovely. However, our double bed was two single mattresses put together which made it uncomfortable.
    England, Couple, 25-30
  • 8.6


    15 Jul 2019
    They had really nice common areas and friendly staffs and the location is fabulous. However, the toilets/showers weren’t enough for the rooms. For 3 6 people’s dorms there are only 2 showers with toilets inside. Hence you tend to see people queuing outside for them. Also the mattresses are made with plastic covers and in the summer it was boiling to sleep in them and far too soft for the back so I had a bit of back pain afterwards.
    England, Female, 25-30
  • 8.0


    19 Jul 2019
    The reception, location and proximity with the Kitchen were great. I enjoyed the curtains for the bed. I didn't like the fact that there were 2 bathrooms for 4 dormitories. Bathrooms were not very clean or well equipped.
    France, Female, 25-30
  • 6.9


    13 Jul 2019
    Good location to the main attractions. The kitchen space to cook is extreme small, only one guest at a time can actually cook something. The beds are not very comfortable and the room was very very hot (even the temperature outside were like 20°C). The cleanliness is ok, might be better. Nice staff, helpful.
    Argentina, Male, 25-30
  • 4.9


    20 Jul 2019
    Beds were uncomfortable, squeaky and noise outside the window was loud - I was sandwiched in the middle of a 3 bed bunk. It is a very confined space - the height from the bottom of the mattress to the top of the bed above you would be approx. 60cm so you can't actually sit up in bed. The pillow supplied was very flat. The washrooms were limited (only 2 per floor) and messy. Toilet wasn't working and no hand soap in one. No social vibe & staff weren't overly friendly or helpful. Not recommended.
    Australia, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Cots Available
  • Dishwasher
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi