Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Viajero Cartagena Hostel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Property Description

The Viajero Hostel Cartagena is located in the Walled City, a few streets away from the well-known Plaza Fernandez Madrid and the most important tourist attractions of the city. You will find museums, squares, handicrafts, bars, restaurants and coffee stores a few meters from our hostel, we offer the best service with the best location.

Our hostel is in a colonial style house, we have private and shared rooms, air conditioning and Wifi. We have common areas such as the kitchen, the TV room, the bar and the charming solarium. We include breakfast.

We are part of a chain of hostels with presence in Colombia and Uruguay, visit us in Cali, San Andrés, Salento, Montevideo, Colonia and La Pedrera

Welcome to our Travelers community!

Ranked the BEST HOSTEL in South America in 2013 by Hostelworld, with more than 5.000 guest reviews, and TripAdvisor's certificate of excellence 2017.

* Remember not to confuse the hostel with hotel (also in the center) with the same name. We are The Traveler hostels and we are located on the street 7 infants. (Tell the taxi city name to avoid confusion)

Please note:
72hr cancellation policy before 2:00 p.m.
Payment accepted on arrival: cash, credit or debit cards.
COLOMBIAN GUESTS ONLY: ***IVA (tax) is not included in the listed price on this site, an additional 19% will be charged on your bill upon check-out***
check in: 14: 00
check out 11:00

* We do not accept children under 18 years.
* Pet are not allowed.
RNT#22078 View House Rules

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Reviews & Ratings

  • Value For Money 8.5

  • Security 9.2

  • Location 9.5

  • Staff 8.8

  • Atmosphere 8.7

  • Cleanliness 8.7

  • Facilities 8.3

Latest Reviews

  • 10.0


    06 Apr 2019
    Well located and a very nice building. Staff very knowledgeable and no hesitation helping. Breakfast very satisfying. Good bar. Good atmosphere. Safe. If you've booked a private room, bring earplugs in case you have one of the ones near the bar - I'd have struggled if I didn't have them, but I did have them and had zero problem, and would have no hesitation about staying there again. I hope I get the chance!
    England, Male, 25-30
  • 10.0


    04 Apr 2019
    Viajero Cartagena was awesome! Great atmosphere, great service, very accommodating, and great location in relation to everything else. The staff was very friendly. The activities they provided were fun, even though I feel like that depends more on the people participating, we got lucky to have been there with such a lively bunch of travelers!
    USA, Male, 31-40
  • 9.7


    12 Apr 2019
    They were amazing. I had sun stroke when I arrived and had to go to hospital and one of the staff members came with me. They also were able to change my room to a private for an extra cost which I was so happy about. Thank you Viajero!
    England, Female, 25-30
  • 9.4


    05 Apr 2019
    I always have the same problem at your hostels I come in late in the day always end up getting a top bunk which is ok BUT I wear glasses and am quite blind without them so I take them off immediately before sleeping and there needs to be a shelf above the bed where I can safely put them so that I will not roll over them while sleeping (like I have done dozens of times) Thanks forgiving me the opportunity to give my suggestion and I will return in October to visit again Daniel
    USA, Male, 41+
  • 9.1


    31 Mar 2019
    Good vibe in the hostel. After 12 it’s quiet which is nice if you prefer to sleep. The hangout areas are really chilled, showers are clean and AC during the night was working perfectly. Would recommend!
    Netherlands, Female, 18-24
  • 8.9


    02 Apr 2019
    This was my first time staying in a hostel and it did not disappoint ! I truly believe I made friends for a life time through Viajero Cartagena. The security is amazing ( I didn’t even lock up any of my belongings ) there is someone there 24/7 to let guests in and out. The staff are AMAZINGGGG special shout out to my friend Andres who I asked sooo many questions and so much help and he always went over and above to meet my needs. Kelly as well! Breakfast is great too. Bathrooms are mocks an too.
    Canada, Female, 25-30
  • 8.0


    11 Apr 2019
    Pros - Breakfast was really good, staff were helpful and air con was really good. Bathrooms were kept clean. cons - room was v small, WiFi wasn’t great and considering how expensive the private room was, not great value for money
    England, Female, 18-24
  • 5.4


    12 Apr 2019
    We slept in the 8 bed dorm room w/ensuite. Bathroom was disgusting. The floors didn't looked like they'd been cleaned in months and there was no windows or ventilation, made sharing the bathroom w/ 5 males rather daunting. We used the communal showers & toilets. The security was so-so. The lock boxes were only tiny and wouldn't fit much more than a wallet and a phone. The lockers under the beds were flimsy and easy to break into if you only had a small lock, and easily blocked by fellow roomies
    Australia, Couple, 25-30
  • 5.1


    31 Mar 2019
    Very dirty bathrooms. People talking in the main area after midnight when we were told noise shuts down from midnight onwards. When asked for a refund for our last 2 nights they just said ‘too bad’. I would not recommend.
    Canada, Female, 25-30
  • 2.0


    12 Apr 2019
    WORST EXPERIENCE!!! Receptionist called the cops on us when we were smoking weed OUTSIDE the hostel! Had to pay off the cops and move hostels (receptionist got a cut btw). Not a nice hostel atmosphere and breakfast was not good. Go to other Hostel outside of the old town but really really good and half the price!
    Canada, Male, 18-24
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Cable TV
  • Common Room
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Towels for hire
Food & Drink
  • Bar
  • DVD's


  • 2019

    1st, Most Popular Hostels Cartagena

  • 2013

    6th, Worldwide Small Hostel

  • 2013

    1st, Country Winners Colombia

  • 2013

    1st, Continent Winners Latin America


  • 2013

    Worldwide Small Hostel

  • 2012

    Worldwide Small Hostel

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