Viajero Guatapé Hostel & Lake Club

HORRIBLE EXPERIENCE. Des commentaires en français suiveront mais rapidement - Faites gaffe. The place has some good points so I will list them - but under all the awful things so people REALLY know what this place is like - as I wish someone would have told me. 1. Nice place in and of itself but AWFUL location. Far from everything. You cannot get a cab out there to the city (Guatape city is 30 mins away - no ubers no indrive either good fkn luck). It felt like you were trapped on House on Haunted Hill. The place is made for you to STAY THERE. 2. No drinking water. This happens at many places in Colombia - BUT - the issue here is that it gets SUPER hot in the day and the grounds are huge - which is pretty on a picture but you spend your days going up and down and up and down - feels like you're doing Piedra Penol 10000 times a day. There is no drinking water the staff will not offer you any - you can't refill your bottle and on top of buying it every time it's super expensinve (like 9k or some garbage like that). What made me leave earlier than planned was that Tatianna at reception would not allow me to have some bottled water. I understand you had to pay for it but I left my wallet at the cowork space so I told her I would come back in an hour to pick up my SUPER DELAYED laundry and pay for the bottle (I was feeling parched and sick) and she said 'sorry I can't give you water'....who are these people? Have you no compassion? I have been in your hostel already a few days spending money and accepting your laundry thievery and you cannot wait a little second for me to go down and get payment for water that you don't provide? Disgusting. No compassion - no flexibility - no kindness. 3. Debit/Credit Cards do not work. Allways have cash on you. The Wifi works very well in the cowork space so i'll give them that but everywhere else is cement walls so no reception. You have to pay everything at once - they won't put anything on your room tab either so prepare to do endless amounts of cardio if you forgot your money in the room (remember cards don't work cash only). At least you'll be ready for the walk up the big rock. 4. Beds made of metal are super noisy. Don't drop anything - don't touch the frame and don't know anything on around and you'll be fine. Dive in and stay prone. 5. Staff is nice but a little clueless and often unhelpful - especially reception (as kitchen staff were fine). I was allowed a free towel - the front desk never offered it to me so I paid for it. Fine whatever. They only had activities starting mid-late week so we had no fun things organized by the staff - it felt like a couples resort. They knew nothing about tours - again everything was from Guatape so it was far and innaccesible. There was a welcome drink but my friend checked in at 7 instead of 6 so was no allowed to have it or participate in the activity. So you are alienating people - fun. 6. WORST PART - the Laundry service. First off this is a giant scam. they charged me for 2 bags of laundry that I usally pay 10,000 colombian pesos - 65,000 colombian pesos. They said 24 hours later (it was not ready on time) - so I was going to miss a tour I paid for. They did not accept to refund me for the bag of WET CLOTHES i have to hang dry because I could not wait to get the f out of there. No compromises - nothing. For colombia this is a RESORT PRICE but the service is absolute shite to be honest. 7. Pool is cold. Does not really matter but I wanted to mention it. I could write nice things but at this point I am tired. I think I gave this place a 3 because it looks pretty and is clean but I wish I could go back and give it a 1 as I ran away to another place to dry my clothes and be as far away from that place as possible. Viajero - all I have to say is DO BETTER. Pour les francophones - je veux juste vous aviser - allez sur booking y’a mieu et allez à guatape. Le staff est mega fainéant pis mes quebs ….DECOLISSEZ DEDLA. Court-nage-vole - vous méritez mieux. Je vous le dis en temps que chum man. Audience averti. Je préfererai écouter le soundtrack de Ramdam en boucle que subir ça de nouveau. Pi lavez votre linge ailleurs.

Very nice relaxing getaway from the big city. The property is beautiful and extremely clean. The private rooms are basically nice hotel rooms. Very quiet, not a party vibe at all, but it’s a fantastic break from Medellin. A little far from the town of Guatape, but getting there is easy via taxi/tuktuk. Staff were great

It’s a really beautiful place with a cool swimming pool, jacuzzi, and in general, a cool shared area. It’s the perfect place to just chill out and let the staff to attend you. Dorms are really comfortable, they have a big and clean restroom, lockers are big (under the beds). It still doesn’t have a party atmosphere, it’s just necessary to have more travelers visiting. If you want to visit different places like piedra del peñol or Guatape town, it’s going to be easier if you have your own vehicle