소개
**In the heart of the city, you'll find Vivian's Guest House, a peaceful retreat for those seeking a tranquil haven after a bustling day.**
Here, comfort is paramount. With cozy beds in shared and private rooms, we provide the perfect setting for a restful night's sleep.
But Vivian's is more than just a place to rest your head. It's a home away from home, where friendship and good vibes flourish among our guests.
Our common areas, including a fully equipped kitchen, a cozy lounge, and a stunning terrace, are spaces where stories are shared and friendships are forged.
Join us at Vivian's Guest House, where every moment is an opportunity to create unforgettable memories and build new connections.
# Vivian's Guest House Auto Check-in Policy and Conditions
## Cancellation – Refundable Rate
* You can cancel up to **14 days before arrival** for a full refund.
* After this free cancellation period, a secure payment link will be sent via email for the total booking amount. This link will be valid for **12 hours**. If payment is not completed within this timeframe, the reservation will be automatically cancelled.
* In case of a **no-show**, **100% of the total booking amount** will be charged.
## Cancellation – Non-Refundable Rate
* Non-refundable reservations cannot be cancelled and are not eligible for any refund under any circumstances.
* Payment for these reservations is processed directly through Hostelworld at the time of booking confirmation.
## Check-in and Check-out
**Check-in:** From **14:00 h**
Access is provided via codes and a lockbox system from this time onward. Guests must complete the online check-in process to receive the access instructions.
### ⚠️ Important – Online Check-in
To receive your access codes, you **must complete the online check-in before arrival**.
* We **strongly recommend completing the online check-in before 18:00 h** on your arrival day to ensure you receive your access codes on time.
* Online check-ins completed **after 20:00 h** will incur a **€5 late check-in processing fee**, as they require manual out-of-hours assistance.
* Access instructions are only sent once the online check-in has been successfully completed.
**Check-out:** Before **11:00 h**
## Payments and Taxes
* Payment for refundable reservations must be completed before arrival via a secure payment link sent by email, according to the cancellation policy.
* Non-refundable reservations are charged directly through Hostelworld.
* **Taxes:** Included.
* **Breakfast:** Not available.
## General Information
📱 **Online reception:** 09:00 – 18:00 h
🚨 **Emergency phone:** Available from 20:00 h
👤 **On-site reception:** Wednesday to Saturday, 09:00 – 11:00 h
On-site assistance is limited, and most communication is handled online.
Guests must complete the online check-in before arrival in order to receive their access instructions.
Guests under **18 years of age** are **not permitted** to stay in shared dormitories or in rooms with shared bathrooms.