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Hotel Cielo brings value and variety to guest’s vacations in the Riviera Maya. Located just one block from the beaches of the Mayan Riviera, Hotel Cielo was inspired by a love story and named after the rooftop view all guests can enjoy during their vacation in Playa del Carmen.

Hotel Cielo is one of the few remaining Playa del Carmen hotels that honors classical Mexican architecture, a detail that adds an authentic Mexican charm to your stay, with contemporary guest services and amenities. Discover a beach vacation in Playa del Carmen that brings you value, variety and a true vacation in one location under the skies of the Mexican Caribbean. You will fall in love not only with the story that started Cielo Hotel, but the people who continue the tradition of building great vacations that provide value and variety.

Our boutique hotel is designed in the classic hacienda style and our restaurant’s food is renowned for its secret local recipes. Together, we provide a unique experience hard to find anywhere else in Playa, which is modernizing quickly.

Hotel Cielo - Terms & Conditions:

Cancellation policy: 3 days before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 24:00 .
Check out before 12:00 .

Payment upon arrival by cash, credit & debit cards.
This property will pre-authorize your card before arrival.

Taxes included 21%

General:
24 hour Reception.
No curfew.
No pets allowed.
Non smoking.

Upon arrival at Hotel Cielo you will be assisted by Reception staff, 24 hour service.
You must present the following documentation:
- Confirmation Letter
- Current identification of all guests
- Security Deposit of $500.00 pesos per room, refundable upon check out.
- Contact telephone number, email and registration signature.
Immediately afterwards, you will be given the room key and guided to it.