HI Viana do Castelo - Pousada de Juventude

I could not make it, because my flight was cancelled unfortunately. I tried calling multiple times to let them know that my flight was cancelled, but absolutely no one didn't pick up the phone or called back. Also there is one lady who I was talking to before booking my reservation, about asking to have a bottom bed, because I have serious problem with my lower back since years. But she kept telling me how she couldn't do that, because it could change something, despite beds being already free.

I tried repeatedly to cancel this booking directly as I was not able to through Hostelworld. The auto reply from Hostelworld said this should be possible. I provided a month’s norice that my trip plan had changed and I needed to cancel. They still charged me. Very poor customer service.

Really good!! I'm super happy that we stayed there, everything was perfect!! The staff was lovely, super helpful, specially Cristela!