Company Overview
For seven years, Hostelworld.com has facilitated online bookings into hostels across the globe. Prior to 1999, no technology solutions existed which enabled customers to make, and hostels to take, confirmed bookings via the internet. Reservations were only possible via high-commission travel agents, via snail-mail, or over the phone. In either case, payment processing was neither guaranteed nor efficient, leading to unhappy customers and unhappy hostels.
Hostelworld.com prides itself in connecting customers to hostels for the lowest commission levels in this industry. In doing so it enables the hostels to run more efficiently, and removes or reduces the need for haphazard and expensive offline marketing all of which impacts on the price the customers pay.
Apart from the sites customers see, Hostelworld.com provide technology solutions free of charge to hostels which make running a hostel simpler, and hopefully more profitable. Our property management system, Backpack, allows hostels to better manage their inventory, and provide improved service to customers throughout their stay.
Since the company was founded 7 years ago
- Hostelworld.com has grown to become a world recognised brand and the market leader for booking hostels online
- Our company has increased in size and now employs 70 people through offices in Dublin, Ireland; Sydney, Australia and San Mateo, CA, United states (click here to see our staff)
- We now offer a web-based version of Backpack called Backpack Online
- Booking hostels online has become the norm not the exception
During that time, our strong commitment to our early values have remained; Premium service to both hostel and hosteller, and pushing the technology boundaries to the betterment of the industry.
Below we set out the mission statement of Hostelworld.com founders and staff for 2006 and into the future:
For independent travellers booking on our sites we strive to:
Provide an efficient online booking service for hostels and budget accommodation of all types worldwide.Hostelworld.com commits to offering secure confirmed online reservations and to making every effort to ensure that each booking is received by the hostel and that you receive the accommodation you have booked.
Accurately describe and present hostels and other accommodation featured on the site.Hostelworld.com will strive to ensure that information presented on the site is accurate and up-to-date. This includes photographs, ratings, hostel descriptions, facilities, directions, allocations and prices.
Respond in a pleasant and timely manner to customer queries and complaints.Hostelworld.com commits to providing the highest level of customer satisfaction and to responding to your queries and complaints within a reasonable time frame
Provide relevant, accurate and quality travel content and resources.Hostelworld.com will aim to provide travel content and resources that are useful for independent travellers including City Guides, Newsletters and Pocket Maps
Manage customer data within the guidelines of European Data Protection Laws and to complying with Customer Privacy regulations.Hostelworld.com commits to following data protection guidelines in terms of the storage and use of customer data gathered through Hostelworld.com or associated sites.
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For hostel owners and operators we will strive to:
Provide an efficient low-cost booking service to sell your beds online.Hostelworld.com commits to it's original business model to sell hostel beds online for the same low commission. This commission will never be increased.
Provide a global distribution network for hostel beds.Hostelworld.com's goal is to make your hostel beds available for sale wherever potential customers search for accommodation. This includes guidebook websites, destination sites, transport sites, airline websites, vertical search engines and student and backpacking websites worldwide.
Provide the best technology available to manage bookings and allocations.Hostelworld.com has always been innovative in developing technology to enable you to manage online allocations and bookings. With the development of Backpack Online we are committed to making property management software available to all hostels regardless of size, wealth or location.
Promote hostelling and hostels as an accommodation choice in the market.Hostelworld.com commits to promoting hostelling and hostels through marketing efforts including PR, Study Abroad Fairs, Consumer Travel Expos, Travel Trade Shows, Advertising and Promotions.
Operate in a fair and open manner in all dealings with hostels and other representatives in the backpacker industry.Hostelworld.com staff commit to being courteous and helpful in all dealings with hostel owners and managers. Hostelworld.com will always be open about criteria used to define a hostel, positioning criteria of hostels on the website and systems and procedures for determining ratings and reviews published on the Hostelworld.com site. Hostelworld.com will never share or use data provided by hostels with any other hostels or any other body unless required by law to do so.
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Contact Information:
If you are a hostel owner, tour provider or travel website and you would like to find out how you can work with Hostelworld.com, please fill click the appropriate link below for more info.
Hostel Owners
Tour Providers
Travel Websites
If you have made a booking with us and need to contact one of our customer services team then please click here
Hostelworld.com
Charlemont Exchange
Charlemont St.
Dublin 2
Ireland
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