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Belfast International Youth Hostel Reviews

22-32 Donegal Road, Belfast, Northern Ireland

Reviews & Ratings Explained

77%

Rating
4528 Total Reviews
  • 76%Value For Money
  • 84%Security
  • 80%Location
  • 83%Staff
  • 71%Atmosphere
  • 76%Cleanliness
  • 71%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

The bed is not very comfortable, feel like burning when sleeping.

  • 27th May 2015
  • Novice Nomad
  • Anonymous
  • China
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello from Belfast. Thank you for you 89% score, despite not finding the bed very comfortable. We replaced a large number of our mattresses this year, and we still have some to do: it's a very busy time of the year at the hostel so it's not always easy to schedule. I hope you enjoy the rest of your holiday. Thank you again. David

86%

The room was very small, wi-fi was very spott, and the facilities were reasonably clean. The kitchen and eating area was very large and it's a very short walk from the bus center.

Owner Comment (Hide)
Thank you for taking the time to leave a review after your recent stay in Belfast. It's great to see you have given us 100% for security and location. At the moment we are working on improving our wifi access: unfortunately that is out of our hands as we are dependent on our tech guys getting things up and running - we hope that will be soon. You are right, we are lucky to have such spacious common areas on the ground and first floor. Happy hostelling - and see you again! David

74%

Quite a basic hostel, room for improvement but the cafe is nice to have access too.

Owner Comment (Hide)
Thank you for your comments: as a budget provider clean, secure, good value accommodation is the key for us. I hope you enjoy the rest of your travels. David

89%

Very very very very noisy! Refrigerated delivery lorry right below our window early every morning. For the cafe? Roadworks all night. Not hostels fault but should have secured an agreement from council to keep noise to minimum and perhaps secure compensation and inform guests in advance. Loud school groups. Slept an average of two hrs a night.

  • 24th May 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Sad to read you slept badly but happy that you still scored us 89%. Thank you: we do as much as we can, within our control, to provide a great place to stay. Our city centre location means occasional street noise, but I am not aware of any roadworks last weekend (the road was resurfaced a few months ago). All of our groups are accompanied by group leaders who make sure that things quieten down after 11pm, and our staff are on hand too. Hopefully on your next visit we will score the perfect 100.

77%

No wifi in the rooms, or anywhere except the main lobby (and intermittently on the balcony above). Staff were helpful.

  • 24th May 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
We are currently working on improving our free wifi access: we now operate on 2 different networks, depending on the device being used, and realise that it can appear quite slow and awkward at busy times. Hopefully when everything is up and running our guests will have a smoother, faster online experience. Practically it is difficult to provide wifi throughout our large hostel, and we are not sure of the wisdom of having wifi access in shared dorms, but this is constantly under review. David

60%

Uncomfortable bed and run down / old facilities. They also charge you to use the computers which is ridiculous. Nothing redeeming about the place, glad I was here only one night, would not go back.

Owner Comment (Hide)
I am sorry to read that you did not enjoy your stay with us in Belfast. We have 2 hostel buildings really, our original hostel plus an extension: it's a big operation but all parts of our building are constantly being renewed and refurbished: the shower just outside your room is newly installed in fact. We provide free wifi in our common areas at the hostel, but still have 4 kiosks which are charged at £1 per hour. I hope you have found places more to your liking en route. David

69%

The room was facing the main road, and there were bars and drinkers till midnight so extremely noisy. There were also cars/vans/coaches driving past early in the morning. Did not sleep well. if the room is not facing the main road, it should be fine. Great atmosphere. The hostel is safe and secured but the area is in is a bit dodgy. For ladies, please avoid walking along great victorian streets alone in early morning or late night, there were perverts. Far from city center- 15min walk!

  • 23rd May 2015
  • Novice Nomad
  • Anonymous
  • Singapore
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review. I am happy to read that you appreciated the great atmosphere at the hostel, and found us safe and secure. That's good to know. A city centre location can be both positive and negative: close to everything, but with some street noise, particularly at the weekends. To be honest Belfast city centre streets on a Saturday night are not too different from other UK/Irish cities: sorry if you found that a bit of a culture shock. Safe travels and see you again. David

40%

Worst hostel I've ever stayed at. Tried taking a shower and the water didn't even come out of the spout, it gushed out of the gap between the wall and the shower fixture. Also, I was told the reception would be open 24 hours, and I needed to check out early in order to catch the bus to the airport. At 5:30am I went down and no one was there. I walked all over trying to find someone and I waited for 20 minutes before leaving - my I.D. is still there since they keep it until check out. Ridiculous.

Owner Comment (Hide)
In the middle of lots of good comments it's never easy to read something not so good: but feedback is important to us. I'm sorry you couldn't find a member of staff on check out: staff is here 24 hours but occasionally has to leave reception briefly to deal with something. I'll investigate and get back to you when I have more information. Thank you for making us aware that one of the 3 showers in your room wasn't working: the problem has now been fixed. I hope you had a good trip overall. David

100%

Really nice hostel! I only stayed there for one night, so i didn't had the chance to go to the coffee inside. They have a big variety of breakfast (what is not included, but really cheap and you also can pay in €,£,$) in addition to that, they also have vegetarian "sausages" or "bacon"....all in all a really good hostel, the only bad thing is that there aren't enough opportunities to charge your phone in the rooms and there's no wifi in the rooms as well.

Owner Comment (Hide)
Thank you for the 100%: I am pleased that the negatives you mention didn't lose us any points: things for us to keep in mind as we continue to develop, but not issues that made yours less than a perfect stay. That's excellent. The hostel dates back 20 years or so to days when not so many devices required charging overnight: it is not currently possible or practical for us to provide a socket or 2 for every bed space. I hope you continue to make use of HI hostels in the future. Thanks again David

40%

Hi we did not have a great experience staying here. My son & I stayed in a private room on the 3rd floor, the corridor smelled of urine. The room itself did not smell fresh or clean. The sheets didn't appear washed. My son who is 8 is allergic to cats, woke up the next morning with his eyes flared up?! I am not one to complain but I would not stay here again. The ground floor was fine & the guy at reception friendly.

  • 23rd May 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for your making time to write a review. I am sorry that we did not live up to your expectations on this visit, and would hope that you would return to give us another chance. Our rooms are cleaned after every check out, and all the linen in the rooms changed. Our sheets and pillow cases are professionally laundered. I will make sure that our team of hard-working housekeepers are aware of your concerns. Please contact me if you would like to discuss the issue further. Thank you. David

77%

Cozy, spartan rooms, linens provided but not towels. Great breakfast restaurant on site. University neighborhood, plenty of restaurants nearby, easy walk to city center. Efficient, hard-working staff. Pretty much exactly what you would expect from a large hostel in a big city. Totally functional, not at all luxurious, prices rather high for the hostel experience, but still a huge cost savings compared to hotels in the area.

  • 22nd May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for your hostel review: you have summarised it well - good location, hard-working staff, and cosy! Our en-suite twins and doubles are comfortable and good value: we don't aim to provide a luxury hotel experience though as that is not our business: rooms are definitely hostel style. We have some towels available at reception which we lend out at no charge when requested: we have a limited supply so it's not something we can promise for everyone checking in. Enjoy your travels. David

66%

I did not feel welcomed staying at the hostel. The living room spaces were tiny. Therefore it was hard to mix/mingle with the other hostelers.

Owner Comment (Hide)
I am sorry to hear that you did not feel 'welcomed' during your stay: the hostel is busy at the moment, with lots of people around, and other guests have mentioned in reviews meeting new people while here. As our free wifi is only available in our public areas we find that people tend to congregate there too. We are lucky that, as well as having a spacious lobby area with sofas and a big dining room on the ground floor, we also have a TV room, library and gallery lounge on our first floor. David

60%

Exactly what it says on the tin - a place to sleep and shower. Not much else, but that was expected. Good security, helpful staff, and kept clean. Better wifi would be appreciated, especially for people who need it to contact family. Even in the lobby the wifi was spotty at best. Location's not the best. It was a bit of a walk to get the the city centre, restaurants, museums, etc... and the area was pretty sketchy feeling. Hostel itself felt safe, area not so much. Expensive, but it's a city.

Owner Comment (Hide)
Thank you for your mostly positive comments after your stay in Belfast. Generally we rate quite highly for value for money, and I think that this is particularly true when we are compared to hostels in other city centres: we are well-located, just a 5 to 10 minute walk from Queen's University, Botanic Gardens and Ulster Museum; just around the corner from lots of cafes and restaurants on Botanic Avenue; and 15 minutes on foot to City Hall. I hope our improved wifi will be running soon. David

83%

Good hostel, would recommend. Was pretty quiet while I was there but the main area but large enough to still meet a good amount of people to go out with. Only problems were no wifi in the rooms or eating area and the kitchen tools were a bit grubby.

Owner Comment (Hide)
Thank you: knowing that a guest would recommend us is excellent: and I hope you do! I recently started doing guest surveys and 100% of responses to the 'would you recommend us?' question say YES! It's good to read that you met some new people while you were here too: so it seems that getting people out of their rooms to use our free wifi might actually be a good thing after all. I've noted your comments about the kitchen utensils and will pass them on to our housekeepers. Keep hostelling! David

80%

Clean rooms and friendly staff.

Owner Comment (Hide)
Thank you! Clean and friendly sounds good to me! I hope you enjoy the rest of your holiday. Safe travels. David

89%

one of the staff was super helpful when we asked what there was to do in the town. showers were nice and big. a solid hostel.

Owner Comment (Hide)
Solid! Thank you: I like that! I am pleased you enjoyed your stay, and that staff were able to point you in the right direction so as to make the most of your short visit to Belfast. Enjoy the rest of your holiday - and keep hostelling! David

40%

Stinky, dirty and the wifi worked in one spot on the main floor- not even in the cafe, making it difficult to find a place to sit down, even for 10 minutes to plan things.

Owner Comment (Hide)
It's never good to read negative comments in a review: it's always a concern when our guests have not had a good time: can you let me know if you raised your concerns with staff while you were here as it's always the quickest and easiest way to make things better? We are currently working on improving our free wifi access: it currently works a little better on some devices than others: our IT guys assure us that we will notice the difference when it's all up and running. Enjoy your trip. David

94%

The receptionst whom my friend and myself met on arrival and departure was fantastic, he was so helpful, chatty, and I feel made our trip the little bit easier with ideas of where to go and what to do! If every receptionist was like him then there would be many happier hostel/hotel customers. The room was spacious (we stayed in a twin bed room) and clean.

  • 18th May 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your great comments. It's good to know what we could be the benchmark for good customer service! Our staff always read our online reviews, so I know you will have just made someone's day. Thank you - and we hope to see you again in Belfast. David

74%

The beds were a little bit uncomfortable and I didn't appreciate that the hostel required us to leave our ID (Passport) at the front desk while we stayed there. The showers weren't very good in the shared room. The staff were friendly enough and the location is okay (you can walk to the main attractions with no fuss).

Owner Comment (Hide)
Thank you for taking the time to leave your comments. Even though your scores for security, location, staff and cleanliness are all between 80% and 100% your overall experience seems to have been just 'okay', which is disappointing to read. I am also a little confused about your comment about the showers 'in the shared room', as your twin room had private shower/toilet. But if you come back I hope the overall experience will be more positive for you. Safe travels. David

94%

Good place to stay. Had a enjoyable stay. Would stay here again definitely.

Owner Comment (Hide)
Hello. It's great to read that you enjoyed your time at the hostel in Belfast, and that you would definitely stay here again. 100% scores for location, staff, cleanliness, value for money and facilities is superb. We would definitely be happy to host you again too! Enjoy the rest of your travels. David

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