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Hostal El Arbol Reviews

Calle Eduardo de la Barra # 29, La Serena, Chile

Reviews & Ratings Explained


415 Total Reviews
  • 86%Value For Money
  • 92%Security
  • 89%Location
  • 92%Staff
  • 87%Atmosphere
  • 94%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Lovely hostel, located right off the main street. It is a beautiful little house with a nice kithen for cooking and dining room where you an share meals with other travelers. Staff was friendly and helped us with all of our needs-- from finding supermarkets to figuring out where to catch the bus. Would definitely stay here again!


Pleasant rooms overlooking the Japanese Garden. Delightful and very helpful staff. Tasteful simple building 10 minutes walk from the bus terminal and a few minutes walk from the centre of town.


Good: Feels like you are staying someone's lovely house. Bedroom was so nice and comfortable. Fire warms the whole place through. Friendly, helpful reception staff. Small but clean and well equipped kitchen. Lovely breakfast! Amazing lady who cleans and makes breakfast. Central location in the city. Bad: Can get a bit cramped in the common areas for example at breakfast. I'd have rather been near the beach than in the city. The astronomy tour we booked through them felt a bit lacklustre.


The hostel is located close to the bus terminal and the town centre. The next big supermarket is only 300m away. Everything was clean. The breakfast is very basic and could be better.


The room of 8 beds where I slept is not too much wide. There are lockers, but without padlocks. I missed some desk, rack or similar for my things. Location is good, very near from Bus Station and Plaza Mayor. Breakfast not bad, just enought, same as staff. I missed some more info papers, maps, etc. I think this is not a cozy hostel, but it is fine for one night. Not bad hostel, but could be better.


8 bed dorm is a little tight if its full, as is the kitchen if you want to cook but rest of the facilities are decent and very clean. Even has a nice hot shower. Breakfast is fresh juice, toast, cheese & cornflakes. Staff are great and very friendly. The only real problem with this place was security as there was a theft from peoples lockers which was a pretty horrible situation all round. I think this situation may now be resolved with locks changed to your own padlocks on lockers.


10mins walk from the bus terminal in a quiet neighbourhood, just behind the lovely japanese garden. The hostel is in a old private house, which means it can get crowded in the common area as they are not made for the amount of people the hostel can acommodate. Dorms are not too spacious either but clean and the beds are comfy. Breakfast (bread, cheese, milk, tea, coffee, cereal) is included. The staff help you with information about the area and booking tours, bike rentals, etc.


The bed was comfortable, breakfast was simple. Wifi connection can be unstable. Staff was really helpful. Despite the description written that the reception opens at 7am, it is misleading. Had to wait an hour and a half to finally enter the hostel. Overrall, it was decent.


Breakfast is good. Water is hot. The place is clean.


Super clean, amazing beds, right next to bus station and buses deaprting to Valle de Elqui! Lovely breakfast. Recommended!


Nice homely hostel with comfy beds and lounge area. Kitchen was good and always very clean. Not many bathrooms but that wasn't really a problem. The wifi rarely worked but the staff allowed me to use the main computer which was helpful.


Clean and cosy, but a bit small.


A lovely friendly hostel that feels like home. The staff are so helpful and friendly and the place is so comfortable to recharge your batteries. Only a few minute walk from the town centre, close to supermarkets and the bus station. Good breakfast with fresh juice, we stayed two extra nights. Not a place to stay if you want to party but the best place if you want to chill.


Small, but cozy. Very tidy and clean. Good breakfast including freshly made pineapple juice. This reviewed is based ona one night stay. Would stay there again.


Downtown review. Only stayed 1 night so possibly not a good judge, but all seemed very good. Very compact and located between the bus terminal and the town itself (not really "in the heart"). Good WiFi, comfortable beds, kitchen seemed well equipped and ordered, good breakfast (cereals, fresh toast and freshly squeezed juice, tea/ coffee), friendly and helpful staff, very clean.


A very good choice in La Serena. Nice house, on a quiet street located across the street from the Japanese gardens. Bus station and shopping areas are close as well. Good breakfast, and very friendly and helpful staff!


The staff were incredibly helpful and friendly and went out of the way to help mr organise the next part of my trip. The hostel itself was clean, comfortable and had a good atmosphere and breakfast.

  • 29th Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


I arrived here unwell, staff was very friendly and tried to help as much as they could. Very clean and tidy. Dorm is quite small but not an issue. Great location.


I really liked this hostel! First day i stayed in the 8 dorm, which was Very quiet and had a Nice relatively big bathroom. Second night i stayed in de 4 dorm downstairs, which was noisier because it's next to the reception and breakfast and kitchen. The bathroom belonging to this dorm is also used by everone arriving and waiting in the hostel, so i think that one is too expensive for what it's worth. Breakfast is simple (suggestion: yoghurt). Staff was really Nice and helpful and spoke english!


Nice small house hostel, good breakfast, nice rooms but bunk beds far to low to get in the bottom! Nice staff but could be more helpful when arriving after a long night bus and check you in straight away rather than making you wait if there are available beds.,

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