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Hostal El Arbol Reviews

Calle Eduardo de la Barra # 29, La Serena, Chile

Reviews & Ratings Explained


434 Total Reviews
  • 86%Value For Money
  • 93%Security
  • 89%Location
  • 91%Staff
  • 83%Atmosphere
  • 92%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Clean and cozy hostel in a great location - easily walkable from the bus station and close to the main plaza. The beach is also about a 20 minute walk away. The staff is very kind and welcoming, definitley felt at home. It's a laid-back relaxing atmosphere so definitely not a party hostel. Hot showers, full kitchen, book exchange, the wifi is good in the living room, not so great in the bedrooms, especially if you're in the back building, but not a huge deal. Breakfast is also tasty.


This place was great. It is perfectly located in the middle of the lively town. The bus terminal is within walking distance, the beach is within walking distance, the Japanese Garden is literally right across the street, the plaza is around the corner, and a natural cafe on the corner named Ayawasi that is perfect and reasonably priced. There are two malls and a our agency nearby. El Arbol has activities listed, from horses, to islands and observatories. Very pretty place, safe, big breakfast.

  • 25th Aug 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)


Hostel is based very central of la Serena, within walking distance to the beach and a big supermarket (liber = Walmart). Hot showers and good breakfast included. We arrived way before check in, and staff helped us to book an excursion on the same day and let us take a HOT shower first. We have bought breakfast on the day of arrival for 2500 pesos extra. Overall, we have had a good time at this place, and would stay there anytime again!


We had a wonderful stay at this hostel. We originally booked for just 2 nights but ended up extending it to 6 nights. El Arbol (beach location) is beautifully maintained, clean and comfortable. We spent a lot of time relaxing on the property and utilizing the well equipped kitchen.


I stayed at el Arbol Downtown and it was ok. It is super clean, the breakfast is good and the stuff really friendly. But the kitchen is super tiny, your're not allowed to use it on your checkout day, they dont really have a luggage storage when you wanna leave after the checkout, the wifi is horrbile. I couldnt use my laptop at all and my phone only next to the reception. What really botherd me that the stuff doesnt know a lot about activities in La Serena, especially for free ones. No help here


Lovely hostel, located right off the main street. It is a beautiful little house with a nice kithen for cooking and dining room where you an share meals with other travelers. Staff was friendly and helped us with all of our needs-- from finding supermarkets to figuring out where to catch the bus. Would definitely stay here again!


Pleasant rooms overlooking the Japanese Garden. Delightful and very helpful staff. Tasteful simple building 10 minutes walk from the bus terminal and a few minutes walk from the centre of town.


Good: Feels like you are staying someone's lovely house. Bedroom was so nice and comfortable. Fire warms the whole place through. Friendly, helpful reception staff. Small but clean and well equipped kitchen. Lovely breakfast! Amazing lady who cleans and makes breakfast. Central location in the city. Bad: Can get a bit cramped in the common areas for example at breakfast. I'd have rather been near the beach than in the city. The astronomy tour we booked through them felt a bit lacklustre.


The hostel is located close to the bus terminal and the town centre. The next big supermarket is only 300m away. Everything was clean. The breakfast is very basic and could be better.


The room of 8 beds where I slept is not too much wide. There are lockers, but without padlocks. I missed some desk, rack or similar for my things. Location is good, very near from Bus Station and Plaza Mayor. Breakfast not bad, just enought, same as staff. I missed some more info papers, maps, etc. I think this is not a cozy hostel, but it is fine for one night. Not bad hostel, but could be better.


8 bed dorm is a little tight if its full, as is the kitchen if you want to cook but rest of the facilities are decent and very clean. Even has a nice hot shower. Breakfast is fresh juice, toast, cheese & cornflakes. Staff are great and very friendly. The only real problem with this place was security as there was a theft from peoples lockers which was a pretty horrible situation all round. I think this situation may now be resolved with locks changed to your own padlocks on lockers.


10mins walk from the bus terminal in a quiet neighbourhood, just behind the lovely japanese garden. The hostel is in a old private house, which means it can get crowded in the common area as they are not made for the amount of people the hostel can acommodate. Dorms are not too spacious either but clean and the beds are comfy. Breakfast (bread, cheese, milk, tea, coffee, cereal) is included. The staff help you with information about the area and booking tours, bike rentals, etc.


The bed was comfortable, breakfast was simple. Wifi connection can be unstable. Staff was really helpful. Despite the description written that the reception opens at 7am, it is misleading. Had to wait an hour and a half to finally enter the hostel. Overrall, it was decent.


Breakfast is good. Water is hot. The place is clean.


Super clean, amazing beds, right next to bus station and buses deaprting to Valle de Elqui! Lovely breakfast. Recommended!


Nice homely hostel with comfy beds and lounge area. Kitchen was good and always very clean. Not many bathrooms but that wasn't really a problem. The wifi rarely worked but the staff allowed me to use the main computer which was helpful.


Clean and cosy, but a bit small.


A lovely friendly hostel that feels like home. The staff are so helpful and friendly and the place is so comfortable to recharge your batteries. Only a few minute walk from the town centre, close to supermarkets and the bus station. Good breakfast with fresh juice, we stayed two extra nights. Not a place to stay if you want to party but the best place if you want to chill.

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