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Hotel Hermes Florence Reviews

Via Alamanni, 11, Florence, Italy

Reviews & Ratings Explained


49 Total Reviews
  • 74%Value For Money
  • 74%Security
  • 91%Location
  • 69%Staff
  • 69%Atmosphere
  • 74%Cleanliness
  • 71%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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Really close to the main train station and most of places. Amazing location. Good room, however the bethroom was smelling really bad. It wasnt dirty, but we coulnd stay longer because if it. The bethroom is also really small. Good breakfast


We loved Hotel Hermes! My friends and I were very happy with our stay and would recommend this hotel to everyone.

  • 3rd Apr 2015
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 25-30
  • (1 review)


They are not being sincere about the breakfast as mentioned in the description. IT IS NOT INCLUDED!! When we were ready to take our breakfast the manager told us that it wasn't included and even though I showed him that in the description it was said that, he said that it wasn't his fault (in a really rude way); then he practically kicked us out from the hotel.. Bottom line: it is ok if you only wish to sleep in a good location, but don't expect either breakfast or good customer service.

  • 3rd Mar 2015
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 18-24
  • (1 review)


good location to get by foot to every place in florence. The breakfast was good and the staff, and least mostly, helpful. The room has no safe.We always had to wait to get into the shower. I would go there another time but not in the double room with shared bathroom because it is very noisy. You have a window to a very loud street and are also next to the reception where you have noises from everyone who gets in or people at breakfast. If this doesn´t bother you, it´s perfect. Nice, clean room.

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