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Hotel Kawase Tokyo and Capsule Reviews

2-19-14 Kaminarimon, Taito-ku, Tokyo, Japan

Reviews & Ratings Explained


777 Total Reviews
  • 83%Value For Money
  • 71%Security
  • 96%Location
  • 69%Staff
  • 62%Atmosphere
  • 68%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Capsules must have been there for ages without too good caretake, not too clean overall but I got some good sleep here and simply pulled an allnighter if I wanted to party (subway really close but closes at 00:30 and a big lack of bars in the area!) Go here if you're a backpacker with not too high standards, if you wanna party then pay up a bit more for a place closer to Ueno or Shibuya.


The capsules were very comfurtable and all necessary facilities were there. But, the place advertises left-luggage storage if you come back later, the problem is that they have no such thing.


They wouldn't let us keep our luggage anywhere when we booked in early and it just sat in the foyer. We were rudely woken when sleeping past check in time. No towels

  • 6th Feb 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 31-40
  • (1 review)


The lady that works there was soo rude that it ended up being funny for us. Woke me up 9:50AM (check out time is 10AM) slightly smacking my bum saying 'you have 10 minutes to gather all your stuff and leave, otherwise you'll get charged an extra night' and she would stay there looking at us packing our stuff up, saying 'hurry up!' every 2 minutes. She didn't even allow us to go to the bathroom or use the WiFI in the lobby after 10PM. If all you want is a place to sleep it is not too bad though.


I can understand the mixed reviews on Hostelword. Basically, when you go to this capsule hotel then be realistic with what you are getting and for the price you are paying. Overall it is an "Acceptable" place and although some people complain about the staff on the reviews, i can also see why guests would say they are rude.. But actually i disagree.. To me they seemed like genuine staff who are working within conservative monetary limits and so just be realistic and you will be satisfied.


The capsules are comfortable. The installations are clean. The wifi works good. Location is very good. The staff barely speaks englisg but they are willing to help. It was good experience for me.


Very good! Nice place, good attention! The Ms. is very nice and amable! Would like to come back

  • 26th Dec 2014
  • Novice Nomad
  • Anonymous
  • Japan
  • Male, 18-24
  • (1 review)


It's kind of outdated but I liked it. I had everything I needed.

  • 25th Dec 2014
  • Novice Nomad
  • Anonymous
  • Belgium
  • Male, 25-30
  • (1 review)


The capsules were really run down, old, and dirty. Clean sheets though. The capsule rooms has a horrible stench. If you don't mind then this place is great for it's location.

  • 24th Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


decent place to stay except for the fact that my luggage did not fit into locker


Poor hotel. Very well located, but not so clean. The accomodations were very old, as all entire hotel. Staff poorly speaks english to assist you in any case. But for the price, I was not expecting more than that.


Aside from the location and value for money, this is one hotel who truly deserves that poorest rating. This hostel may have thought that tourist who are looking for affordable hotels are the poorest and should be treated unfairly. The Japanese lady in the reception was the rudest person i have ever met in my entire life of travelling. She must not be in the front line in the first place for she will continue to ruin the image of a fallen hotel. Teach the lady to be compassionate.

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