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The Mitraa Reviews

427 Race Course Road, Singapore, Singapore, Singapore

Reviews & Ratings Explained

83%

Rating
1211 Total Reviews
  • 82%Value For Money
  • 84%Security
  • 81%Location
  • 96%Staff
  • 82%Atmosphere
  • 82%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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71%

We thought that the staff and extremely helpful and friendly. Though we were less than impressed with the cleanliness of the toilet/shower facilities (urine all over a toilet that was not cleaned up overnight) the selection of peanut butter and nutella spreads for toast in the am made eveything ok.

Owner Comment (Hide)
Thanks for your appreciation & also for your feedback. Please be assured that cleanliness is one of our top priority. For a small property like us, we could not engage the housekeeping staff at the night. However, based on your comment, we have arranged to improve our services by having our staff on duty to do a regular check up at night after the housekeepers are done. Thanks for giving us the opportunity to review our operational procedures.

83%

Perfect hostel, I'll come again for sure!


89%

This hostel is very good for the price, great location and staff, clean, free breakfast and Wifi in the lobby. As long as you're wanting a budget hostel and not a 5 star hotel then I'd definitely recommend the Mitraa.


80%

At the Mitraa, you will find extremely friendly staff and accommodation for a great price. The location is great and urban, yet just distant enough to calm down after long days (and nights) out about town. A little refurbishment wouldn't hurt the hostel, though and a more homy common room might improve the atmosphere. Still, it's a great place to meet people


57%

wifi only works in first floor.. :( not in all area

Owner Comment (Hide)
Thanks for your stay with us & the comments. Please note, we have clearly mentioned & displayed in the reception area, that the FREE wi-fi zone is only in the first floor and we do not promise otherwise. Sorry, for any mis-understanding.

80%

Staff were really friendly and helpful. Didn't like flies in shower that's my only critism.

  • 03 Jan 2013
  • Novice Nomad
  • Anonymous
  • England
  • Female, 41+
  • (1 review)


86%

It was a great stay in the mitraa.The stuff help you with everything you.the bathroom was not so clean but I would definitely come back


100%

Good location, nice staff like Sebastian and Johna. We will come back sure..........

  • 31 Dec 2012
  • Novice Nomad
  • Anonymous
  • Philippines
  • Male, 25-30
  • (1 review)


100%

Clean, great atmosphere, near to the MRT station and food courts, extremely friendly staffs.. Jonah ( Keep it your smiling face) Sebastian, you are rocking and great dancing man and thanks to the night shift guy also... i will come back for sure guys....All the best for 2013

  • 31 Dec 2012
  • Novice Nomad
  • Anonymous
  • Finland
  • Male, 25-30
  • (1 review)


63%

Decent location and moderately clean. Staff are very friendly and helpful. However we were put in a tiny room right next to the reception. Even though there was a sign saying no noise after 10pm, quite often people would stay up chatting until around 3am also with the loud TV still on, the noise would start again around 6am. If you can't get a good night's sleep everything else is pointless.


83%

The experience at the Mitraa was great (especially due to the staffs' friendliness and due to the low price)! Everything else was really okay as well. The only thing is that a roommate claimed to have seen a strange little animal in the room.. We do not know what exactly it was!

  • 29 Dec 2012
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 18-24
  • (1 review)


66%

I stayed at the Mitraa because they have a separate women's and men's dorm room. The women's dorm is 6 beds with air-con in the evening. The staff were very friendly and helpful. The location, approximately 5-6 blocks from the Ferrar Park Metro station. Close to Little India and the Mustafa Center for cheap eats. Free breakfast was toast and tea. Overrall, not a memorable stay, but priced the same as other hostels. Might consider Chinatown as an alternative.


34%

Very arrogant staff. They don't care about you. Full charge but very bad service. Thieves!

Owner Comment (Hide)
The guest booked for 1 night & extended his stay with us for 1 more night. In the first night of his stay, he complained about a snoring room-mate. Our night staff helped him to shift to another room. The second nite also, the guest complained about another snoring room-mate. Eventhough our apprentice staff, helped him to change room for the second time, it seems he had commented, "Sorry, we are unaware of snoring habits of our guests & we cannot enquire about it with the guest prior to their check-in". This guest felt offended by this remark of our staff. We apologize for the in-sensitive comment of our staff and we already corrected our staff in this regard. But, calling our staffs 'thieves' is quite inhumane. Any how, we thank him for the stay with us.

80%

Overall is okay. I slept on upper bed and the air-cond just beside the bed, too close until I felt very cold and now I'm sick.


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