Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

4. Substantial changes and cancellation by the client:
4.1. A “substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms by 25% or more of the rooms originally booked.
4.2 Note that 10% of the total amount of the invoice represent administrative fees and are non-refundable.
4.3 To avoid extra charges, substantial change to or cancellation of a booking must be notified in writing no later than 30 calendar days prior to arrival. Notice of cancellation or substantial change will only be effective on the working day that is received in writing. A working day is any day from Monday to Friday other than bank and public holidays. If the hostel is notified on time, the client will be refunded 90% of the cost of the reservation.
4.4 For all cancellations and substantial changes notified within 30 days of arrival, the hostel is entitled to charge 100% of the cost of the reservation.
4.5 Where any change or cancellation changes the number of group members, the hostel will recalculate the cost of the arrangements and re-invoice you accordingly.

Additional Terms and Conditions

Please read our group terms and conditions on our website:

Additional Info:

A reservation for more than 12 persons is considered a Group Reservation. Because groups demand special preparation,group requests must be addressed by email to

The group reservation is valid only after:
- signing the contract established by Hello Hostel asbl
- 50% of the downpayment that will be charged directly on your card

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Brussels Hello Hostel

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Hello Hostel asbl/vzw is a Social Tourism Accommodation Centre where you can stay for a reasonable price in a friendly and international atmosphere. In addition to the accomodation services, this non profit establishment offers you a wide array of social and cultural activities to bring people together. Every Friday at 8 PM you can enjoy our Jam Sessions where everyone is welcome to participate!

Located in the heart of the chocolate area we are lucky to have the Godiva factory and it’s outlet store as our neighbourgs as well as the Belgian Chocolate Village (a chocolate museum) and the chocolatier Frédéric Blondeel. Another must see of the area is the Elizabeth Parc and the Basilica of the Sacred Heart where you can enjoy a wonderful panorama of Brussels.

INCLUDED in our rates
Breakfast buffet from  6:30am to 10:00am
Bed linnen/sheets 
Free access to computers and WIFI
A shared, equipped kitchen
A free luggage room /lockers
Bar with Belgian beers
Free city-maps
Check out our App 
Towels for rent 1€
Parking cards for the Koekelberg Area for 3€/day
Dorm rooms: age limit until 38.

WELL CONNECTED - only 2 minutes away from the Simonis/Elizabeth station :
Subway : line 2 and 6
Bus : 13, 20, 212, 213, 214, 355
Tram : 9 and 19

A reservation for more than 12 persons is considered a Group Reservation.

RECEPTION HOURS : 8:30 AM – 11:30 PM
CHECK-OUT : until 10:00 AM
ACCESS TO THE ROOMS: The rooms are available from 2 PM but if you arrive earlier you are welcome to store you luggage, to use our facilities and/or to visit the city in the meantime. View House Rules


Welcome to our bright and friendly place, Brussels Hello Hostel. We love hosting backpackers from all over the world (that’s you), and helping you save your euros with fab freebies like bed linen, breakfast and coffee! Catch up with other travellers over a Belgian beer or two in our funky bar, or put your musical talents to the test at our weekly jam sessions. Soak up the sun with a cool drink on the outdoor terrace, or enjoy a laid-back game of boules before heading next door to the chocolate factory (yes, chocaholics rejoice!).


You’ll find us in Koekelberg, with the Belgian Chocolate Village Museum just next door. It’s an 18-minute walk to the Basilica of the Sacred Heart (for some of the best views in Brussels!). A half-hour walk will take you to the city’s main square, Grand-Place de Bruxelles. For exploring further away, you can jump on the Metro from the Simonis station just a minute's walk away. Take the 2 or 6 line to get to Brussels Airport in 35 minutes when it’s time to say "vaarwel".

Rooms and Dorms

There are loads of rooms to choose from – busy mixed or female-only dorms if you love meeting new people, as well as twin private rooms for peace and quiet. All rooms are cleaned daily and have lockers, shared bathrooms, comfy mattresses and desks for planning out your itinerary. Don’t miss the quirky artwork!

Extras and activities

Bringing your own car? We can give you a discount for a nearby car park. Stash your luggage in our secure room, and ask us for your free city map at reception. Look up your route using our Wi-Fi to save on data, then head out for the day. Staying in? Catch up with home using our free computers, or cook up something tasty in our shared kitchen. Check out using an app to save time if you're rushing for your train (phew).

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.5

  • Security 8.4

  • Location 7.5

  • Staff 8.4

  • Atmosphere 7.7

  • Cleanliness 7.2

  • Facilities 7.3

Latest Reviews

  • 10.0


    11 Jan 2020
    It was the best hostel I've got so far.
    India, Male, 18-24
  • 9.4


    25 Dec 2019
    Awesome hostel, very clean and it has many rooms.
    Colombia, Male, 25-30
  • 9.4


    14 Dec 2019
    Our stay at the Hello Hostel was lovely and we really enjoyed our weekend in Brussels! Good location, very close to the underground, friendly people there and clean enough rooms. The bathroom was just alright and the shower system is a bit awkward... Nevertheless, if I came back I would definitely stay there again :)
    Ukraine, All Female Group, 18-24
  • 8.3


    17 Dec 2019
    I just needed a reasonably priced bed for one night so I wasn't looking for anything special. However, Brussels Hello was more than satisfactory. The owners have thought of and provided most things that a guest might need; hot showers, well-equipped kitchen, fast reliable WiFi, good complimentary breakfast, lounge & bar. Also it is generally very clean. The only real downside is that the location is not great but at least it's right next to the metro. Good value for money.
    England, Male, 41+
  • 7.7

    Very Good

    30 Dec 2019
    Very kind receptionist, bed was not bad, but no toilet nor shower in the room. There are enough number outside of the room, but it was not clean..but oh well, you can still take a shower. Location is very nice. Oh and the bartender from Columbia is very kind.
    South Korea, Female, 25-30
  • 7.4

    Very Good

    21 Dec 2019
    Very near by to the metro thats a plus. The bar was pretty dull when I visited not a lot happening in the hostel.
    India, Male, 18-24
  • 6.9


    30 Dec 2019
    This hostel is a really cheap option and it’s like a minute walk away from a metro stop so the location is great. However, I stayed in a 6 bedroom mixed dorm and it only had three power outlets. Also the bathrooms and showers were disgusting the entire time I was there. There was little to no atmosphere here for a solo traveler but I could imagine that is better during the travel season. All in all I would only stay here if you’re really on a budget.
    USA, Female, 18-24
  • 6.6


    26 Dec 2019
    Great location for being next to the metro station and in walking distance from restaurants. Staff was very helpful. FYI there are only stairs to get to upper floors, so not wheelchair friendly, though there are downstairs rooms. Bathrooms are unisex, which I didn’t have an issue with. The first morning we were there, the water shut off for around 30 minutes, which meant toilets were left unflushed. Wouldn’t choose to stay here again and not great for price.
    USA, Female, 18-24
  • 6.0


    07 Dec 2019
    A large group of friends and I stayed here for a night - it was fine for a night in terms of the rooms clealiness but the bathrooms were not the nicest. They weren't very clean and also all flooded with water so even when going to brush your teeth it wasn't the most pleasant. The location is a bit outside of city centre but the metro is close by so you're able to get to the city within a few minutes and compared to other hostels it was definitely cheaper. Breakfast included was good.
    Canada, Female, 25-30
  • 5.4


    31 Dec 2019
    It is not good value for money and receptionist that check me in, did not even speak English. 60€ per night is too much even for NYE in that facility.
    Serbia, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Foosball


  • 2014

    1st, Most Popular Hostels Brussels

  • 2012

    1st, Most Popular Hostels Brussels

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