Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Fortaleza Guest House

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Fortaleza Guest House is an old-fashioned style guest house for travelers looking for a nice, comfortable, clean place to stay in San Juan, Puerto Rico. We are located at 303 Fortaleza Street, which is the main street of Old San Juan. Here you will be surrounded by many famous, legendary, and beautiful places including El Murro (San Felipe Fort) and San Cristobal Fort.

On our street, you will find places like the famous Pirilos Pizza, where locals love to enjoy, and Barra China restaurant, where the piña colada was created. You will also have the opportunity to enjoy other international restaurants including cuisine from Puerto Rico, India, China, Italy, Turkey, and others.

Additionally, you will find several fantastic souvenir and art stores, plus historic places like the colon square, the pigeon square, and at the end of our street, you can view one of the most beautiful and ancient fortifications of Old San Juan, the fort, now home of the governor of Puerto Rico.

Fortaleza Guest House has a few common areas including the kitchen and living room. There are two shared bathrooms on each of the two floors. We also have 3 beautiful balconies where you can sit and enjoy with your family or friends in the warm weather of Puerto Rico.

In Old San Juan, you will also enjoy the convenience of having both a Walgreens and CVS just a few minutes walk away from our guest house. There is also a Supermax grocery store for your cooking or snack needs.

We are at your service for any question. Enjoy Puerto Rico, and enjoy our guest house. Our home is your home!!!

If you have questions, or need to speak to someone in English, please contact us via email. Thank you! View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 8.8

  • Location 9.6

  • Staff 9.0

  • Atmosphere 8.0

  • Cleanliness 8.1

  • Facilities 7.5

Latest Reviews

  • 10.0


    29 May 2022
    Had an excellent experience during my stay. Will definitely book my future' trips in Fortaleza guest house.
    Puerto Rico, Female, 41+
  • 10.0


    28 May 2022
    I absolutely loved Fortaleza Guest House. The location is terrific, it's very clean, and Richie & Kai were so welcoming and helpful when it came to planning my trip. I couldn't recommend this place enough. Also, I slept great (which is not always the case for me at hostels). If you are looking to stay in Old San Juan, definitely book this place before it's full!
    USA, Female, 25-30
  • 10.0


    04 May 2022
    Travelling as a solo female can be nerve wracking but I immediately felt safe and reassured upon arrival. The man who checked me in and helped me during my stay was absolutely wonderful! The wifi was reliable and the view from the balcony was lovely, thank you!
    Canada, Female, 31-40
  • 9.7


    01 Jun 2022
    I absolutely love it . Location was close to stores and entertainment. I felt safe at old times . Affordable!!!! Staff was just amazing . I feel I was in a historic building . The balcony did it for me ❤️
    Mexico, Female, 31-40
  • 9.1


    09 May 2022
    A great place to stay! Bonus: the patio, where to chill and relax. Much recommanded
    France, Female, 25-30
  • 8.9


    04 Jun 2022
    It was great. Kai, Richie and Cayena were such a joy to work with. The location was great. Smack dab in the middle. Located right next to Marmalade and close to several great places to eat and drink. Walking around to was very easily accessible too. The Guest House Team was over the top friendly, accommodating and truly made our Old San Juan portion of the trip enjoyable. The Guest house was also a great little hide away with balcony space or AC so it had something for everyone.
    USA, All Female Group, 31-40
  • 8.9


    09 May 2022
    This hostel has the perfect location to explore Old San Juan. We had a 4 bed room, it was a little bit small but for 2 nights it was ok. The staff was nice and helpful, good kitchen equipment and there is a nice roof top area and a balcony as well. It was a pity that the hostel atmosphere was missing. All in all we recommend this hostel.
    Germany, Female, 18-24
  • 8.3


    14 May 2022
    There are rooms with NO AC! My friend and I were in a room with zero ac and it was honestly brutal and totally effected our energy levels day to day, which sucked and we wouldn't have booked this hostel had we known there wouldn't be ac in our room. The hostel itself does the job, though! It's in a great location in Old San Juan and the balconies are great.
    USA, Female, 18-24
  • 8.3


    30 Apr 2022
    Some deferred maintenance of which I contacted the owner. Staff on site very accommodating. Brought us an extra pillow and sheet graciously. Great location a d there is a rooftop covered kitchen too!
    USA, Female, 41+
  • 5.4


    06 May 2022
    I would have expected a lot more at this price based on other hostels I've stayed at in other parts of the world with similar cost of living. I'm confused by the high reviews. There were no security lockers for our valuables as promised. The host wasn't anywhere on the premises when we tried to ask about the lockers. The bed consisted of an uncomfortably thin pillow, 1 sheets, no blankets. My bed had beginning signs of bedbugs, though no live bugs were found.
    USA, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Cots Available
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi