Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Fortaleza Guest House

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Fortaleza Guest House is an old-fashioned style guest house for travelers looking for a nice, comfortable, clean place to stay in San Juan, Puerto Rico. We are located at 303 Fortaleza Street, which is the main street of Old San Juan. Here you will be surrounded by many famous, legendary, and beautiful places including El Murro (San Felipe Fort) and San Cristobal Fort.

On our street, you will find places like the famous Pirilos Pizza, where locals love to enjoy, and Barra China restaurant, where the piña colada was created. You will also have the opportunity to enjoy other international restaurants including cuisine from Puerto Rico, India, China, Italy, Turkey, and others.

Additionally, you will find several fantastic souvenir and art stores, plus historic places like the colon square, the pigeon square, and at the end of our street, you can view one of the most beautiful and ancient fortifications of Old San Juan, the fort, now home of the governor of Puerto Rico. This is a great photo opportunity as there are huge Puerto Rican flags hanging above the street.

Fortaleza Guest House has a few common areas including the kitchen and living room. There are two shared bathrooms on each of the two floors. We also have 3 beautiful balconies where you can sit and enjoy with your family or friends in the warm weather of Puerto Rico.

In Old San Juan, you will also enjoy the convenience of having both a Walgreens and CVS just a few minutes walk away from our guest house. There is also a Supermax grocery store for your cooking or snack needs.

Also, we offer a 10% discount for one of the souvenir shops called Family Super Store, located at 301 Fortaleza Street. If you ask for it, we will provide you with this discount off the total of your purchase.

We are at your service for any question. Enjoy Puerto Rico, and enjoy our guest house. Our home is your home!!! View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 9.9

  • Staff 9.5

  • Atmosphere 8.6

  • Cleanliness 8.1

  • Facilities 8.1

Latest Reviews

  • 10.0


    10 Jun 2021
    Location price amenities (-weaker wifi range) bathrooms staff all were fantastic. My room had a functional effective AC unit. Exceeded my expectations. Not very social, there aren't good common areas to meet other travelers.
    USA, Male, 18-24
  • 10.0


    15 May 2021
    Great place to stay at, wonderful staff.
    Puerto Rico, Male, 41+
  • 10.0


    14 May 2021
    Kia, Richard and company immediately make you feel at home. Located right in the heart of Old San Juan You can walk everywhere. Clean with large showers. Vaulted ceilings, beautiful building plenty of room even in the dorms. Will be back for sure
    USA, Male, 41+
  • 10.0


    07 May 2021
    El hostel tiene todas las comodidades que un viajero necesita. No tiene desayuno, pero la cocina es bastante equipada y tienen café para que te sirvas cuando gustes. Tienen balconcitos con vistas a la calle fortaleza que son un 10. El ambiente es muy bueno, el dueño es un pan de Dios ! Siempre predispuesto a ayudar y con muchísimo sentido común. Extendí mi estadía varías veces. Súper recomendado !
    Argentina, Female, 18-24
  • 10.0


    02 May 2021
    Very nice and comfortable 😊 staff was awesome 💯 will go there anytime. thanks guys ❤️
    Puerto Rico, Female, 31-40
  • 9.7


    26 May 2021
    Only cons were the shared bathroom (bring shower shoes) and poor wifi (choose bed that’s closer to the inside of the house, the further out toward the balcony the weaker it gets). Biggest pros were the AC, surprisingly comfy beds, and it was walking distance from everything in Old San Juan (e.g night life, historical sites, capital, etc.) . The main contact person also prefers spanish.
    USA, Female, 18-24
  • 9.7


    25 May 2021
    I spent two weeks at Fortaleza Guest House and felt that it really provided a sense of home, due in large part to the hosts running it. I was working remotely and they put in every effort to place me in a room that would receive stronger access to the wifi signal, even moving me to different rooms when necessary. This is not a party hostel, but it is a space where you can chat about your day and meet other travelers and locals while staying right in the heart of Old San Juan. Highly recommend!
    USA, Female, 31-40
  • 9.1


    30 May 2021
    Great location in old San Juan and close to main tourist sites. My room was clean and comfortable. The host is welcoming an attentive to the guests needs. I’m happy I stayed there. Great for solo travelers!
    USA, Female, 31-40
  • 8.9


    03 May 2021
    The staff replaced all things that were stolen from my backpack by another guest who also did not pay for their accommodation in the hostel as well. The staff were great and very friendly. Also the building is in a historic building in a great central location. Would definitely recommend 👌!
    USA, Male, 25-30
  • 7.7

    Very Good

    29 May 2021
    Rada and Kai were very friendly. The atmosphere of the place is very relaxed. We stayed for one night and it was perfect for a day in Viejo San Juan. We didn't use the kitchen but the bathroom was clean and had warm water (there was another one too on our floor with a cold water shower only). They gave us towels and our bedroom had A/C.
    Argentina, Couple, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Ceiling Fan
  • Cots Available
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Wi-Fi