Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Fortaleza Guest House

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Fortaleza Guest House is an old-fashioned style guest house for travelers looking for a nice, comfortable, clean place to stay in San Juan, Puerto Rico. We are located at 303 Fortaleza Street, which is the main street of Old San Juan. Here you will be surrounded by many famous, legendary, and beautiful places including El Murro (San Felipe Fort) and San Cristobal Fort.

On our street, you will find places like the famous Pirilos Pizza, where locals love to enjoy, and Barra China restaurant, where the piña colada was created. You will also have the opportunity to enjoy other international restaurants including cuisine from Puerto Rico, India, China, Italy, Turkey, and others.

Additionally, you will find several fantastic souvenir and art stores, plus historic places like the colon square, the pigeon square, and at the end of our street, you can view one of the most beautiful and ancient fortifications of Old San Juan, the fort, now home of the governor of Puerto Rico.

Fortaleza Guest House has a few common areas including the kitchen and living room. There are two shared bathrooms on each of the two floors. We also have 3 beautiful balconies where you can sit and enjoy with your family or friends in the warm weather of Puerto Rico.

In Old San Juan, you will also enjoy the convenience of having both a Walgreens and CVS just a few minutes walk away from our guest house. There is also a Supermax grocery store for your cooking or snack needs.

We are at your service for any question. Enjoy Puerto Rico, and enjoy our guest house. Our home is your home!!!

If you have questions, or need to speak to someone in English, please contact us via email. Thank you! View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.2

  • Location 9.9

  • Staff 9.3

  • Atmosphere 8.3

  • Cleanliness 8.1

  • Facilities 7.9

Latest Reviews

  • 10.0


    10 Sep 2021
    It was a great place! The guy there was super nice and welcoming!
    Colombia, Couple, 18-24
  • 10.0


    07 Sep 2021
    A few tips: Has lockers so being your own lock, only provides a sheet and rooms can be cold depending on who your roommates are, very small common space. Now, I LOVED this hostel! I was there during a very low season, the gentleman working there was incredibly nice/helpful! They had everything we could need (wine opener, aloe, etc) and I truly felt like I was staying at a friends house. So for the price, it was exceptional!! Now, would I say its the best hostel I’ve ever been too? No.
    USA, Female, 25-30
  • 10.0


    22 Aug 2021
    This place rocks! Fantastic spot and service for the price. Especially during COVID, the opportunity for a private room was very helpful. It's in the perfect location for exploring Old San Juan. I stayed with my partner (both women), and there were a number of other women staying there solo. Felt very safe!
    USA, Couple, 18-24
  • 10.0


    12 Aug 2021
    Great location in old San Juan! Staff was very nice. I extended my stay from one week to two I was having such a good time. Not for travelers who expect poolside service at a ritzy hotel, but hey, if your a on a low cost trip and want to meet interesting people this hostel is a good choice.
    USA, Male, 41+
  • 9.7


    30 Aug 2021
    I was happy with the air conditioning and helpfulness of staff. I would look for my own bathroom next time, but that wasn't important at the time. I did have to pay with cash, which I didn't know.
    USA, Female, 41+
  • 9.4


    25 Aug 2021
    Very good location, the hostel is clean and the staff is very kind and helpful. I will definitely go back
    Spain, Female, 18-24
  • 9.1


    13 Oct 2021
    We had a great stay and the staff was amazing
    Mexico, All Female Group, 18-24
  • 8.6


    31 Aug 2021
    #1 - very clean loved thay Not a great spot to meet people/hang out. No communal space. But perfect for solo travelers Staff was helpful- literally cleaned bathroom after EVERY person used it. Really appreciated it. :)
    USA, Male, 25-30
  • 8.0


    05 Oct 2021
    No a/c in my room it was Hot at night
    USA, Female, 41+
  • 7.4

    Very Good

    16 Sep 2021
    Excellent location. If you ONLY want a bed for sleep, for some nights, it is not a bad choice. Fairly clean, simple place, some room has balcony that is the best what you can get. Yes, it is very outdated.. In San Juan, hotel prices are crazy, this place maybe a affordable option for a short vacation.
    USA, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Cots Available
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi