Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Fortaleza Guest House

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Fortaleza Guest House is a old-fashioned style guest house for travelers looking for a nice, comfortable, clean place to stay in San Juan, Puerto Rico.

We are located in the Fortaleza street, the main street of the old San juan, so that you will be surrounded of a lot famous, legendary and beautiful places.

In our street you will find places like the famous Pirilos Pizza, Barra China rest., where the pina colada was created and few restaurant of puerto rican, indian, asian food, etc. You would find too realy good souvenirs and art stores and historic places like the colon square, the pigeon square and in the end of the street you can view and visit one of the most beautiful and ancient fortifications of Old San Juan, the fort, now home of the governor of Puerto Rico.

Fortaleza guest House got few common areas like kitchen, living rooms, bathrooms; We got a beautiful terrace where you can sit and enjoy with your family or friends of the warm weather of Puerto Rico or make a delicious launch because there is another kitchen under a rustic roof.

Also we have two souvenirs and gift shop for your convenience: Recodo Caribbean and Family Super Store, If you ask for it we will give you a 10% less of the total of your purchase.

Enjoy Puerto Rico, Enjoy us!!! View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.1

  • Location 10.0

  • Staff 9.0

  • Atmosphere 7.8

  • Cleanliness 8.1

  • Facilities 7.5

Latest Reviews

  • 10.0


    18 Aug 2019
    Nice people staff and very good price. Excellent service... 100% recommended.
    USA, Female, 31-40
  • 9.7


    25 Jul 2019
    My friend and I visited Puerto Rico for a week and we absolutely loved this hostel! The location was great and the staff were super helpful and friendly.
    USA, Female, 25-30
  • 9.4


    23 Nov 2019
    If you can get past the pealing paint, the old time florescent lighting and the no-vibe vibe of this will be satisfied staying in this hostel that has the best location in all of Old San Juan, and now, a rooftop to enjoy. MANY complain about the fact that this place is in need of a paint job and more but the family that owns this is good and trustworthy and as a woman traveling solo, I am ALWAYS confident in my safety here. The Mgr speaks very little English but is so kind.
    USA, Female, 41+
  • 9.1


    17 Nov 2019
    At first glance it's ragged outward appearance worried me. However my room was very clean as were the bathrooms and kitchen. The staff was helpful and responsive but english comprehension is limited. It is easy to get another guest to help you to communicate. Towels are provided but bring your own soap.
    Canada, Male, 41+
  • 9.1


    14 Jun 2019
    As a retired woman traveling alone, I especially appreciated the cleanliness and security of the hostel. The mattress on my bed was excellent. The staff was very friendly and watchful. The location was in the best shopping and sightseeing section of old San Juan, with wonderful street musicians playing outside my balcony window. Be aware that the hostel does not have air conditioning nor an elevator. Having stayed in simple hostels in Asia many times, these were not problems for me.
    USA, Female, 41+
  • 8.9


    01 Jul 2019
    Clean and safe place to stay at. This is important for me as a woman who travels alone. Convenient location and easy to walk to most sites in Old San Juan.
    USA, Female, 25-30
  • 8.0


    21 Jun 2019
    The hostel is in a great area walking distance to all places in old San Juan. Close to a lot of bars, restaurants and stores. The staff was really nice to me and my friend. If you’re looking for a place for sleep and shower that’s is the place for a good price. I only felt like they could have someone like a front desk with info to help better the guests.
    Brazil, All Female Group, 25-30
  • 7.7

    Very Good

    26 Jul 2019
    It’s was okay, the only thing it’s that the kitchen is in really bad conditions and I don’t think anyone can cook there, and it’s not so clean, I think that can do something better for that kitchen, because the location is great !!!
    Mexico, Female, 25-30
  • 4.9


    18 Aug 2019
    The location is great, but that’s about it. A few things to keep in mind : no AC, staff did not speak any English, there is no “reception” area, and you must pay in cash. If you plug in the address on your phone, it will take you to the wrong location. I routed to Hotel Milano, which is right next door. When I arrived, the doors were locked with no instructions about how to get in. The whole place was dirty (including the sheets) and one of the doors to my room did not have a secure lock.
    USA, Female, 25-30
  • 3.7


    29 Aug 2019
    Location was great & right in the center of old san juan. However,it was dirty and the staff on call seemed inconvenienced by our presence. There is also no common space and no vibes for meeting other travelers. There was also no information about the city or any effort to welcome people to the place. The kitchen did not have any ammenities and the bathrooms were not clean. Bedrooms were decent and the area felt safe to walk around. Not worth the savings. One of the worst hostels I have been to
    USA, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Breakfast Not Included
  • Ceiling Fan
  • Cots Available
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Wi-Fi