Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

If any individuals are under 18, They are not permitted to stay in the dorms. One of our apartments would however be available for that specific use.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Good Cleanliness
Read all reviews

Property Description

Welcome to Surf Hostel Puerto Rico. Our Properties are full of charm, personality, and surfing culture. We provide a variety of ways for you to enjoy your stay, including, but not limited to Island Tours, surfing class, water Sports and more. We offer bunk beds in a mixed rooms, female rooms or mens room with shared bathroom, kitchen, lobby and backyard.

Hostel Puerto Rico is a new luminous hostel right next to the beach. Our hostel is perfect for any island-vibe lover. We offer a free surfing class for everyone regardless of their level.

Our team is working towards building a sustainable, active, mindful hostel in the metropolitan area. Locally known as Isla Verde, this area is just a 8 minute drive away from the Luis Muoz Marin International Airport (SJU). Free parking on premises.

TERMS AND CONDITIONS:

The Privacy Policy pertains to any information in Surf Hostel Puerto Rico policy also includes how collected information is used and how guests may access and/or correct collected information. Guests may access our website without the release of personal or sensitive information.
Surf Hostel Puerto Rico Hostels only collects personal information from guests upon the completion of online forms including but not limited to Bookings, Contact Us, Feedback, and any social media websites associated with Surf Hostel Puerto Rico Hostels holds no responsibility for the security of any information released.

Reservations for Surf Hostel Puerto Rico can be booked directly through a third-party website such as Booking.com, Expedia, Hostelworld and Airbnb. These sites require the release of personal information including first and last name, full billing/home address, email address and contact number. These sites maintain their own privacy policies, unrelated to Surf Hostel Puerto Rico.
A valid Government issued photo ID (Driver's License and/or Passport) and major credit card (Visa, Mastercard, Amex, Discover) are required for each reservation. Prepaid cards or cash is not accepted. No exceptions. A Security Deposit is required for each reservation and may be used for, but not limited to, damages and/or outstanding room charges. $75 for Private Rooms $50 for Dormitories Security deposits will be released on the day of check out provided none of the above apply. Based on your financial institution, security deposits may take up to 7-10 days to post.
Guarantee Policy: Guests of Surf Hostel Puerto Rico are guaranteed the room, services and amenities advertised and booked through our website. This does not include services or amenities advertised by third-party websites.

Children: Surf Hostel are Adult only properties. No one under the age of 18 will be permitted. No exceptions apply.
Pets does not allow pets.

Cancellations Refundable Rates: A reservation may be canceled up to 72 hours in advance, without penalty when booked under our Refundable Room Rate, only.

Parking: A parking space is not guaranteed. Guests are encouraged to park in front area or surrounding area and follow the local street laws and codes.
Self-Check-In Surf Hostel Puerto Rico are a Self-Check in property. Check in hours begin at 3pm and you may check in any time after 3pm. You may drop off your luggage for storage should you arrive prior to 3pm. Guests are required to complete the Guest Agreement and COVID-19 Protocol documents no later than 3PM, on your date of arrival. On the day of your arrival, we will provide you with your room information and access codes via SMS text and email, upon receipt of these completed documents. Please ensure your contact information is up to date, so our messages can reach you! Our friendly staff will be on premise during regular business hours and when we're not, you can always call us.

Late Arrival Failure to complete documents prior to 3pm day of arrival, $25 dollar charge. Guests who arrive between the hours of 10 PM to 8 AM are considered late arrivals and will have a fee of $25 added to their reservation. Our staff is sensitive to the needs of travelers and is willing to accommodate late arrivals on a case-by-case basis. Please notify Surf Hostel Puerto Rico immediately with changed travel times that will affect your time of arrival. Guests will be charged a full-day's rate for early morning arrival time(s) as this will be considered a previous day check-in. Self-Check-Out Check out is 11 AM. Guests are required to leave the property no later than 11am. Late check-out requests are up to 1:30 PM, and are subject to availability.
Late Checkout fees are $15 for Dormitory Rooms and $20 for Private Rooms.

Surf Hostel Puerto Rico reserves the right to use the credit card on file for any property damages incurred. Guests will be notified of any property damage charges through the contact information given on the initial reservation. Rules and Regulations Surf Hostel Puerto Rico strives to create a fun and safe environment for all guests and the surrounding neighborhood. To guarantee the safety and privacy of guests, all common areas of Surf Hostel Puerto Rico are subject to the following rules and regulations: Surf Hostel Puerto Rico is considerate of all Guests and practices quiet hours from 11 PM to 8 AM in all common areas.

Surf Hostel Puerto Rico strictly forbids the use of any illegal drugs and prohibits underage drinking. The consumption of alcoholic beverages by of-age individuals is permitted. The use of tobacco products is only permitted in the designated areas. Surf Hostel Puerto Rico reserves the right to restrict access to any guest(s) exhibiting belligerent behavior or symptoms of intoxication. Noncompliance may result in being asked to leave without refund.

Non Registered Guests Visitors are not allowed past the lobby area. Registered guests will incur an additional fee of $30 for any outside party using the amenities and the party will be asked to leave the property.

Conduct: Sexual activity is strictly prohibited in the shared dorm rooms and or common areas. We reserve the right to immediately revoke the reservation without refund upon failure to comply. View House Rules

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Reviews & Ratings

  • Value For Money 6.6

  • Security 7.4

  • Location 7.3

  • Staff 7.3

  • Atmosphere 6.8

  • Cleanliness 6.3

  • Facilities 5.3


Latest Reviews

  • 9.7

    Superb

    16 Jun 2022
    Great place to sleep. New looking, clean beds that are spread apart so you’re not all squeezed together. Each dorm had a key pad lock as did the main entrance. The air conditioning got COLD at night would be my only gripe. Everyone was super friendly and I’d stay here again.
    USA, Female, 41+
  • 9.1

    Superb

    20 Mar 2022
    Surf Hostel is a cool place but needs to do to some general investing. Namely in stronger internet speeds, additional outlets for charging devices, better lighting, a real coffee pot lol and just those things alone would really help this place out.
    USA, Male, 31-40
  • 7.7

    Very Good

    20 Feb 2022
    Only three bathrooms for entire hostel and 2 showers. Good security and nice workers. Close to beach. Far from Old San Juan.
    USA, Female, 25-30
  • 6.9

    Good

    02 Mar 2022
    Close to the airport. It's a basic hostel,no frills. Runnin water was out for a few days (common in PR). Some of the rooms/sleeping spaces share a wall with the bar next door, be advised. The space is actually what used to be a pizza parlor.I did call in advance, twice, to make sure that my flight arriving at 1 AM would not be a problem, yet there still was. Reduced rate was agreed on and Mike the manager spoke to me the next day and was very apologetic and offered surf lessons as consolation.
    USA, Female, 31-40
  • 6.3

    Good

    15 Mar 2022
    It's a place to stay - no lockers, definitely a work in progress. You get what you pay for. Everyone I interacted with was lovely, but the facilities left a good bit to be desired and things were pretty disorganized. It was the other people staying there that really made this place. The free surf lesson was nice!
    USA, Female, 18-24
  • 5.7

    Rating

    19 Mar 2022
    There is no signs to the entrance, near impossible to find, I walked up and down the street several times. When I finally found it, the person at the check in desk had NO idea what they were doing, even with my confirmation number she still couldn't find my reservation. I was told there was no rooms. After several minutes she found my name in a notebook. Extremely unorganized way to handle reservations, in this day and age of technology. Other guests had the same experience. Put up signs.
    Puerto Rico, Male, 31-40
  • 5.1

    Rating

    24 Mar 2022
    The staff were really accommodating & you can tell they were trying their best, But the facilities were extremely sub par. Firstly they don't have lockers available, so there's no way to lock up your valuables. the only fridge you have access to, is stuffed to the brim with what looked like old food from travellers who have come & gone. you can't flush toilet paper, so each bathroom cubicle has an overflowing bin with tissues soaked in human waste. the bunk beds were unsafe & rickety
    England, Female, 31-40
  • 4.3

    Rating

    05 May 2022
    One of the worst hostels I have ever stayed at and I've stayed at a lot. Slept under my towel because they didn't give me a blanket. Also, in the morning I wandered into the "wrong" area (there was no sign) because usually hostels have areas in them that aren't always obvious. The room don't have numbers on the doors either so finding your room at night after too many beers is an issue. The dude who there with his shirt off and generally looking angry is. Pretty lame and in a terrible location.
    USA, Male, 41+
  • 4.0

    Rating

    27 Jan 2022
    Horrible staff. Staff were absolutely terrible to me. I stayed one night. Asked for a refund and was not given it. The place was dirty and lots of drugs were there. I would never recommend the surf hostel to anyone.
    USA, Female, 41+
  • 2.0

    Rating

    25 Mar 2022
    They overbooked because they list the hostel on three different sites without cross-referencing so they left me out to dry.
    USA, Male, 18-24
Read all reviews

Facilities

Free
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Parking
  • Utensils
  • Washing Machine
Services
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
Entertainment
  • Wi-Fi


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