Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Masaya Hostel is a modern way of shared housing for like-minded people to stay, work, enjoy and connect together.

In the heart of the dynamic Poblado neighborhood, you will find the new Masaya headquarters in the city of Eternal Spring. Combining the urban of the city and the traditional of the Antioquia towns, Masaya Medellín will amaze you with its overwhelming personality and its 7 floors full of comfort, art, culture and music

From fully furnished rooms to living spaces designed for sharing, we create an inspiring and cosy environment .

From its incredible rooftop terrace with pool and its bars to its comfortable rooms and bedrooms, Masaya Medelli­n has the height of a great hotel but always preserving its convivial, spontaneous and cultural spirit that characterizes us. Come to Medelli­n and fall in love with its people, its streets, get on its subway, explore its flowery parks, its neighborhoods, communes and it's beautiful mountains.

Masaya Hostel Medellin Policy and Condition:

Cancellation Policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15.00 to 23.00
Check out before 11.00

Payment upon arrival by cash, credit and debit cards
Taxes not included ( Depending on the visa, 19% VAT will be added)
Breakfast not included

24 hours reception.
No curfew
Pet are not allowed View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 9.5

  • Location 9.7

  • Staff 9.0

  • Atmosphere 8.8

  • Cleanliness 9.1

  • Facilities 9.3

Latest Reviews

  • 10.0


    21 Dec 2021
    One of the most well designed hostels I've ever stayed at in the entire world period. Masaya Medellín does so many things right I can't list them all. Just stay here
    USA, Male, 25-30
  • 10.0


    16 Dec 2021
    My favourite hostel I’ve stayed in so far in Colombia. Amazing rooftop pool and hot tub with a great view of the medellin skyline and city. private rooms are gorgeous and clean. The decor in the place is bohemian and absolutely beautiful. Lots of fun, young people to interact with. All my friends stayed there!
    Canada, Female, 18-24
  • 10.0


    15 Dec 2021
    Loved it, cant wait to go back and chill in the jacuzzi with that amaizing view, recommended.
    Colombia, Male, 25-30
  • 9.7


    18 Dec 2021
    Great location!! Even though it is a little expensive, you get what you pay for. Very clean and modern facilities. Beds are super comfortable. I had to see a doctor and the staff was extremely helpful in directing me to a private hospital. Overall, an excellent stay at Masaya.
    India, Male, 25-30
  • 9.7


    07 Dec 2021
    Excelente hostal con gran ambiente para gozar Medellín!
    Colombia, Male, 25-30
  • 9.4


    05 Jan 2022
    We had a great time here ! It’s big open bright and clean. Very welcoming . The staff were helpful and friendly . And we had a spacious room with balcony and good shower . The roof bar and pool were great . And it’s In great location . We’d go back
    England, Female, 41+
  • 8.9


    23 Dec 2021
    Amazing facilities amazing staff amazing value for money. I will always return to Masaya when I visit Medellin. Alejandra is super helpful and really always goes that extra mile to help. She is excellent and a real asset to any hostel chain. I look forward to my next stay.
    Albania, Male, 25-30
  • 8.9


    14 Dec 2021
    kind of nice vibe, good kitchen, but only usable until 9 pm (?!)
    Germany, Male, 25-30
  • 6.3


    05 Jan 2022
    The facilities are great! Everything is new and clean and the rooftop pool and terrace are beautiful. However, there isn’t any space to move in the 6 bed mixed dorm and they assigned me to a bed that was dirty and the locker was broken. The fridge is too small for all of the guests and is overflowing. It’s a pretty expensive hostel for being located in Colombia…even if it’s cute.
    USA, Female, 25-30
  • 2.9


    06 Jan 2022
    Manager refuses to wear a mask, ZERO COVID POLICIES IN EFFECT. Guests were smoking in rooms and hallways, multiple people sleeping in single occupancy dorm beds. The place is completely filthy. Hairs on bed, dirty sheets. Staff takes NO responsibility- only response is we can’t control what people do. Staff rolled eyes and refuses to wear masks. NO HOT WATER. This place is filthy and unsafe. It has been a nightmare experience.
    USA, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Swimming Pool
  • Towels Not Included
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Pool Table
  • Wi-Fi